1. Департамент образования г. Москвы ГБОУ СПО КСУ № 10 Презентация к открытому учебному занятию по теме «Гостиницы» преподавателя иностранного языка Гладких Юлии Игоревны в группе ГС-3-11 I курса 27 марта 2013 г.

2. Listening Things go wrong Wrong hotel Unpaid bill No reservation

3. Conversation 1 Good evening. Hello. My name is Schmidt. I have a ________________. Just a minute, Mr Schmidt. No, I’m _________. There is no reservation in that name. Are you sure? Yes, I’m ____________ so. Oh dear. That’s strange. My _______________ doesn’t normally make these mistakes. Well, don’t _________. We do have a room. A __________ on the forth ____________. Oh good. ___________ ____________ is it? 190 euros. That’s fine. Can I see your ___________ __________, please? Yeah. Here you are. Thank you. Have ______ ________ _____________.

4. Conversation 2 Good afternoon. I have a ________________. Just a minute. Here are the _____________. Thank you. Oh, I’m sorry, you have the ____________ _____________. What? This is the Continental. The Holiday Inn is ___________ ________ _________. Oh, how embarrassing! Don’t worry. You’re not the first person to __________ ____ __________. Right. Oh well. Thanks very much. Bye. Good bye.

5. Conversation 3 Well, goodbye then. Just one moment, sir. What about ________ _________? What’s that? The bill, sir? Oh dear. You normally __________ my company directly. I’m sorry, but I don’t ______________ those instructions. Oh, right. Well, never mind. American Express or Visa? Either. We _______ both. Here you are, then. Thank you. Can __________ _________ here, please? There we are. __________ _____, sir. I’m sorry about that. Oh ________ __________. It’s not your fault. Have a _________ ___________. Goodbye. Goodbye

6. Food Circle the odd one out. Explain your decision. 1.prawn crab fish chicken shellfish 2. egg butter cabbage milk cheese 3. chips pasta potatoes fruit juice rice 4. toast jam beef marmalade cereal 5. tea coffee mineral water bacon cola 6.courgette apple cabbage mushroom broccoli 7. sausage tomato beef lamb pork 8. pear onion orange melon banana 9. salt pepper steak mayonnaise mustard

7. Hotel breakfast

8. Reading Eat a good breakfast I sometimes s________ lunch. I just have a coffee at my desk. I like to have a s_________ at about eleven o’clock. When I get up in the morning, I don’t feel h___________ so I don’t have breakfast. It is difficult for people who work to take exercise, so they sometimes g____ fat. Are the sentences true for you?

9. Correct the mistakes Good morning. Would you like to sit over here? Thank you. Would you like orange juice? No thanks, but I’d love a coffee. And have you got any cereal? Yes, sir. we’ve got muesli, Corn flakes or Rice Krispies. Muesli, please. Oh, and some toast. Certainly, sir. What’s your room number, please? 316. Thank you.

10. Complaining Reception. Can I help you? It’s my television. It doesn’t work. Thank you. I’ll wait then. That’s OK. Goodbye. Goodbye. It won’t be long. I’m really sorry about this. Oh dear. I’m sorry to hear that. What’s the matter? Yes, I’m afraid I have a small problem. Right, I see. I’ll ask someone to come up straight away.

11. Complaining (keys) Reception. Can I help you? Yes, I’m afraid I have a small problem. Oh dear. I’m sorry to hear that. What’s the matter? It’s my television. It doesn’t work. Right, I see. I’ll ask someone to come up straight away. Thank you. I’ll wait then. It won’t be long. I’m really sorry about this. That’s OK. Goodbye. Goodbye.

12. Speaking Work with a partner. Practise having similar conversations. Each time the problem is different. Use the prompts below. a. bedside light/not work f. windows/ not close properly b. one of the towels/dirty g. data connection/plug broken c. bathroom/door locked h. heating/too hot d. pillows/not enough i. air conditioning/broken e. next door room/very noisy j. shower/ not hot water

13. Writing Write a note to the maid about one of the things that irritates you. Dear Maid, There is a problem with the television. The remote control doesn’t work. I think it’s the batteries. Thanks.