1. We are all knowledge managers Liz Hedgecock

2. www.nw.hee.nhs.uk twitter.com/HENorthWest Overview What are the benefits of knowledge management? What’s in it for me? The story so far Plans for the future

3. www.nw.hee.nhs.uk twitter.com/HENorthWest Two sides to KM ‘To make sense of the world, for ourselves and those we hope to move, we must wade through a mass of material flowing at us every day – selecting what’s relevant and discarding what’s not.’ ‘Just imagine what we could achieve if we all knew what each one of us knows.’ John Browne, Group Chief Executive, BP Daniel Pink, To Sell Is Human, p. 147

4. www.nw.hee.nhs.uk twitter.com/HENorthWest Overview

5. www.nw.hee.nhs.uk twitter.com/HENorthWest KM enablers help with: Harvesting and storing knowledge effectively Finding people with particular knowledge and skills Personal knowledge management Knowledge-sharing Time saving

6. www.nw.hee.nhs.uk twitter.com/HENorthWest The story so far Knowledge Management Survey – scoping eWIN evaluation and modification SLA for library services Everyday KM activity: after action reviews, peer assist Writing for publication course Developing a KM strategy and plan

7. www.nw.hee.nhs.uk twitter.com/HENorthWest HENW staff are… great at personal knowledge management excellent at harvesting and storing knowledge keen to know more about other teams and projects and what goes on at HENW not always sure how to find colleagues with particular skills or knowledge

8. www.nw.hee.nhs.uk twitter.com/HENorthWest Plans for the future Develop/strengthen KM culture Support and promote internal and external knowledge-sharing opportunities Develop the knowledge architecture eWIN, CRM, web KM tools for teams Build KM capability eWIN communities

9. www.nw.hee.nhs.uk twitter.com/HENorthWest Thank you for listening Time for discussion and questions