1. Warranty Working Group Update

2. Warranty Working Group's Mission Review both new and existing technologies and business processes to develop a warranty administrative program suitable to railroads, suppliers, and OEMs. This will include development of an industry- recognized standard for equipment identification and labeling.

3. WWG Warranty Working Group In progress for 2 years 35 Part-time Members –5 major railroads –2 transit authorities –6 major OEM suppliers –8 other support groups 15 Receiving Correspondence Only Meetings once per year Monthly conference calls Minutes on our Web Site http://www.ismrif.org/quality WWG Representatives on the DoD on UID Task Force

4. Everyone did it their own way !

5. As a team we: Completed Research Benchmarked against Best of the Best Agreed on a Method Developed a Standard Ran it through the AAR Committees Proposing it to the RR Industry Review Public Comments Modify as needed Start implementation this year

6. The Proposed Standard Defines & Describes how to handle warranty Will be used by Railroads & Commuter Lines Supported by the ISM-RIF and AAR Compatible with existing requirements Serve as Basic Guidelines Leaves room for Quality Improvement Incorporates new bar coding technologies

7. Business Case Study SITUATION ANALYSIS –History –Why Bar Coding? –Bar Code Construction BUSINESS OBJECTIVES MARKET BENEFIT ANALYSIS DEVELOPMENT STRATEGY –Timeline –Contacts FINANCIAL REVIEW –Bar Coding Requirements and Cost –Return on Investment Strategies

8. Overall Impact ? Improved Warranty Handling Quicker Information Gathering Error Proof Data Collection Cradle-to-Grave Tracking Standardized Labeling Continuous Quality Improvement

9. Standard Summary Label Consistency Unique Identification Number Manufacturer and Warranty Dates Both Human Readable Information and Machine Readable Information Agreed to Bar Code Symbologies Proven method to handle Warranties Review it at http://www.ismrif.org/quality