2. Objectives Presentation of Successes and Challenges to Contract Training at WITCC. Have a discussion concerning the Critical Elements needed for Successful (Sustainable) Contract Training.

3. Background Data sources come from Iowa Community Colleges LMS, Iowa Workforce Development, and Iowa Department of Education Dissertation of a multiple case study approach to develop a grounded theory to identify the critical elements of successful contract training and why they are critical

4. Mission Under the … Corporate College Brand, our mission is to partner with our customers by providing consulting and learning services to achieve value-added, client-driven results. WITCC Brand, our mission is to provide lifelong community and continuing learning opportunities that help fulfill personal and professional goals of the customers we serve.

5. Vision What do we want to be? Vision Statement: To be the preferred provider of organizational development through the delivery of customized consulting and learning services for our partners and to be the preferred provider of community and continuing education by providing customer- driven programming.

6. What do you not see? TRAINING

7. Mission Under the … Corporate College Brand, our mission is to partner with our customers by providing consulting and learning services to achieve value-added, client-driven results. WITCC Brand, our mission is to provide lifelong community and continuing learning opportunities that help fulfill personal and professional goals of the customers we serve.

8. Vision What do we want to be? Vision Statement: To be the preferred provider of organizational development through the delivery of customized consulting and learning services for our partners and to be the preferred provider of community and continuing education by providing customer- driven programming.

9. Successes Source: Iowa Department of Education’s Annual Condition of Iowa Community Colleges

10. Successes 364%

11. Successes 364% Growth

12. Measurements

14. Successes

15. INVESTMENT IMPACT ROI

16. WHY is this happening?

17. Study Dissertation of a multiple case study approach to develop a grounded theory to identify the critical elements of successful contract training and why they are critical Mix Methodology – QUATITATIVE: LMS & State Data and Surveys (What) – QUALITATIVE: Interviews (How and WHY?)

18. QUANTITATIVE: Data Revenue Contact Hours Revenue per District Employment Contact Hours per District Employment Revenue per Contact Hour

19. QUANTITATIVE: Surveys 45 questions based around leadership, organizational structure, and resources WHAT

20. QUALITATIVE: Interviews 45 questions based around leadership, organizational structure, and resources HOW & WHY

21. Elements of Success 16 of the 45 elements are rated critical. These elements include consistency in vision; professional drive to succeed; consistency in execution; ability to market programs; external partnerships; focused business-to-business marketing plan; flexible delivery; customized curriculum; executive leadership support and direction; passionate, engaging, and entertaining instructors; formalized strategic and operational plans; knowledgeable instructors; formalized mission and vision statements; culture of innovation; onsite training; and fiscally operating in the black.

22. Adaptable Engaging Education Sustainability Business/Community Partnerships Successful Contract Learning

23. Adaptable Engaging Education Successful Learning = Business Success

24. Adaptable Engaging Education Curriculum customized to achieve institutional goals & complimentary to accredited programming Services delivered in a learner-focused manner Multiple modalities: Face-to-Face, Online, Blended, 3D Virtual, On-site Mobile labs

25. Adaptable Engaging Education Business Partnerships Successful Learning = Business Success

26. Business Partnerships Provide long-term solutions – Corporate University Model Assess current workforce skills Identify learning and skills gaps Incorporate learning across the business to achieve corporate vision Consult with area businesses on strategic plans Engage Financial/Managerial Decision Makers

27. Adaptable Engaging Education Sustainability Structure and Delivery Business Partnerships Successful Learning = Business Success

28. Sustainability ROI: Adding Value (investment, not an expense) – HVAC Services Company: Reduce time the new hires need to practice alone – Service Company: Ability to pass customer service audits – Manufacturing Companies: The ability to prevent or minimize downtime – Manufacturer: Productivity v sister companies

29. Sustainable Success Creating 2-5 year learning programs with area businesses Greater depth and breath – Grow the amount of learning within company

30. Sustainable Success Creating 2-5 year learning programs with area businesses Greater depth and breath – Grow the amount of learning within company – Grow the number of businesses served

31. Sustainable Success Creating 2-5 year learning programs with area businesses Greater depth and breath – Grow the amount of learning within company – Grow the number of businesses served – Grow the type of learning

32. Barriers to Success Insufficient executive buy-in Lack of funds Lack of personnel Shrinking market Lack of expertise Lack of technology Increased competition Greater constraints or oversight Customer needs changing too fast Poor or lack of brand image

33. Insufficient Executive Buy-in Create a business plan that demonstrates sustainability (aka profitable) Demonstrate what happens when we don’t act Take calculated risks

34. Lack of Personnel

36. Expanding Coverage – Old Responsibility

37. Ownership Expanding Coverage – New Responsibility

38. Lack of Expertise Train

39. Lack of Expertise Cross-Train

40. Adaptable Engaging Education Sustainability Business/Community Partnerships Successful Learning