2. Business and Society: Ethics and Stakeholder Management, 5E Carroll & Buchholtz Copyright ©2003 by South-Western, a division of Thomson Learning. All rights reserved. 8-1 Chapter 8 Business Ethics and Technology 1 Personal and Organizational Ethics Search the Web If you are interested in ethics conversations regarding technology, visit http://www.ethix.orghttp://www.ethix.org

3. Business and Society: Ethics and Stakeholder Management, 5E Carroll & Buchholtz Copyright ©2003 by South-Western, a division of Thomson Learning. All rights reserved. 8-2 Chapter 8 Business Ethics and Technology 2 Chapter Eight Objectives Identify the role of technology in business Gain an understanding of the technological environment and its relationship to ethics Identify technological benefits and side effects Realize an appreciation of society’s fascination with technology and the impact of this fascination Differentiate between the information technology and biotechnology and their ethical implications

4. Business and Society: Ethics and Stakeholder Management, 5E Carroll & Buchholtz Copyright ©2003 by South-Western, a division of Thomson Learning. All rights reserved. 8-3 Chapter 8 Business Ethics and Technology Chapter Eight Outline Technology and the Technological Environment Characteristics of Technology Ethics and Technology Information Technology Biotechnology Summary

5. Business and Society: Ethics and Stakeholder Management, 5E Carroll & Buchholtz Copyright ©2003 by South-Western, a division of Thomson Learning. All rights reserved. 8-4 Chapter 8 Business Ethics and Technology Introduction to Chapter Eight This chapter explores questions surrounding technology and business ethics, including: –What does technology mean? –What are the benefits and challenges of technology? –How does ethics relate to technology? –What are the ethical issues surrounding the major realms of technology: information technology and biotechnology?

6. Business and Society: Ethics and Stakeholder Management, 5E Carroll & Buchholtz Copyright ©2003 by South-Western, a division of Thomson Learning. All rights reserved. 8-5 Chapter 8 Business Ethics and Technology Technology and the Technological Environment Technology is the totality of the means employed to provide objects necessary for achieving human sustenance and comfort –Macroenvironment of business vs. the technological environment

7. Business and Society: Ethics and Stakeholder Management, 5E Carroll & Buchholtz Copyright ©2003 by South-Western, a division of Thomson Learning. All rights reserved. 8-6 Chapter 8 Business Ethics and Technology Characteristics of Technology Benefits of Technology Increased production of goods and services Reduced labor force needed to produce goods and services Reduced the number of injuries in the workplace Increased standard of living

8. Business and Society: Ethics and Stakeholder Management, 5E Carroll & Buchholtz Copyright ©2003 by South-Western, a division of Thomson Learning. All rights reserved. 8-7 Chapter 8 Business Ethics and Technology Characteristics of Technology Side Effects and Challenges of Technology Environmental pollution Natural resource depletion Technological unemployment Work satisfaction

9. Business and Society: Ethics and Stakeholder Management, 5E Carroll & Buchholtz Copyright ©2003 by South-Western, a division of Thomson Learning. All rights reserved. 8-8 Chapter 8 Business Ethics and Technology Ethics and Technology Concern over the ethical use and implications of technology –Avoid amoral applications of technology

10. Business and Society: Ethics and Stakeholder Management, 5E Carroll & Buchholtz Copyright ©2003 by South-Western, a division of Thomson Learning. All rights reserved. 8-9 Chapter 8 Business Ethics and Technology Ethics and Technology Society’s Obsession with Technology Favor the quick fix Fear and worship technology Blur the distinction between what is real and fake Accept violence as normal Love technology as a toy Live our lives distanced and distracted

11. Business and Society: Ethics and Stakeholder Management, 5E Carroll & Buchholtz Copyright ©2003 by South-Western, a division of Thomson Learning. All rights reserved. 8-10 Chapter 8 Business Ethics and Technology Information Technology Two Types of Information Technology Electronic commerce Computer technology

12. Business and Society: Ethics and Stakeholder Management, 5E Carroll & Buchholtz Copyright ©2003 by South-Western, a division of Thomson Learning. All rights reserved. 8-11 Chapter 8 Business Ethics and Technology Information Technology Issues Concerning Electronic Commerce Scams Invasion of privacy

13. Business and Society: Ethics and Stakeholder Management, 5E Carroll & Buchholtz Copyright ©2003 by South-Western, a division of Thomson Learning. All rights reserved. 8-12 Chapter 8 Business Ethics and Technology Information Technology E-Commerce Privacy Issues Issue of identity theft Issue of unintentionally revealing information Issue of lost/stolen personal information Issue of fake web sites Issue of government distribution of information

14. Business and Society: Ethics and Stakeholder Management, 5E Carroll & Buchholtz Copyright ©2003 by South-Western, a division of Thomson Learning. All rights reserved. 8-13 Chapter 8 Business Ethics and Technology Information Technology E-Commerce Privacy Issues Issue of broadcasting information over the internet Issue of victim of spying – employer or spouse Issue of victim of spying – stranger Issue of cyberstalkers

15. Business and Society: Ethics and Stakeholder Management, 5E Carroll & Buchholtz Copyright ©2003 by South-Western, a division of Thomson Learning. All rights reserved. 8-14 Chapter 8 Business Ethics and Technology Information Technology E-Commerce and Government Protection The Financial Services Modernization Act –Opt in Proposed legislation –Consumer Online Privacy and Disclosure Act –Online Consumer Protection Act –Unsolicited Commercial Electronic Mail Act

16. Business and Society: Ethics and Stakeholder Management, 5E Carroll & Buchholtz Copyright ©2003 by South-Western, a division of Thomson Learning. All rights reserved. 8-15 Chapter 8 Business Ethics and Technology Information Technology E-Commerce and Business Initiatives Ethical leadership Privacy policies Chief privacy officers

17. Business and Society: Ethics and Stakeholder Management, 5E Carroll & Buchholtz Copyright ©2003 by South-Western, a division of Thomson Learning. All rights reserved. 8-16 Chapter 8 Business Ethics and Technology Information Technology E-Commerce and Questionable Businesses and Practices Pornography Gambling Intellectual property –Napster –MusicNet Payment for web page placement Monitoring technology

18. Business and Society: Ethics and Stakeholder Management, 5E Carroll & Buchholtz Copyright ©2003 by South-Western, a division of Thomson Learning. All rights reserved. 8-17 Chapter 8 Business Ethics and Technology The Workplace and Computer Technology Employee Impression of Technology Expands job-related knowledge Increases productivity Improves communications with clients and customers Relieves job stress

19. Business and Society: Ethics and Stakeholder Management, 5E Carroll & Buchholtz Copyright ©2003 by South-Western, a division of Thomson Learning. All rights reserved. 8-18 Chapter 8 Business Ethics and Technology The Workplace, Computer Technology and Surveillance Types of Monitoring Monitoring of e-mail and Internet usage Monitoring fax usage Monitoring workers via video camera Monitoring cell phone usage –Liability for cell phone use

20. Business and Society: Ethics and Stakeholder Management, 5E Carroll & Buchholtz Copyright ©2003 by South-Western, a division of Thomson Learning. All rights reserved. 8-19 Chapter 8 Business Ethics and Technology The Workplace, Computer Technology and Unethical Employee Activities Engaged in dangerous activities Blamed error on technological glitch Copied company software for home use Accessed corporate files without permission

21. Business and Society: Ethics and Stakeholder Management, 5E Carroll & Buchholtz Copyright ©2003 by South-Western, a division of Thomson Learning. All rights reserved. 8-20 Chapter 8 Business Ethics and Technology The Workplace, Computer Technology and Unethical Employee Activities Used company computer to shop Used company computer to look for another job Used technology to invade a coworker’s privacy Used company computer to visit porn sites

22. The Workplace, Computer Technology and Computer Ethics The Ten Commandments 8-21

23. Business and Society: Ethics and Stakeholder Management, 5E Carroll & Buchholtz Copyright ©2003 by South-Western, a division of Thomson Learning. All rights reserved. 8-22 Chapter 8 Business Ethics and Technology Biotechnology Bioethics is a field that has emerged to deal with ethical issues embedded in the use of biotechnology. Proceduralism is the use of elaborate protocols to ensure that classical ethical dilemmas do not arise, such as informed consent.

24. Business and Society: Ethics and Stakeholder Management, 5E Carroll & Buchholtz Copyright ©2003 by South-Western, a division of Thomson Learning. All rights reserved. 8-23 Chapter 8 Business Ethics and Technology Biotechnology Nonprofits American Society for Bioethics and Humanities www.asbh.org GE Food Alert Campaign Center www.gefoodalert.org National Coalition for Patient Rights www.nationalcpr.org Do No Harm www.stemcellresearch.org Council for Responsible Genetics www.gene-watch.org Bioethics.net www.bioethics.net Human Genome Research Institute www.nhgri.nih.gov

25. Business and Society: Ethics and Stakeholder Management, 5E Carroll & Buchholtz Copyright ©2003 by South-Western, a division of Thomson Learning. All rights reserved. 8-24 Chapter 8 Business Ethics and Technology Biotechnology Genetic Engineering Stem cell research Cloning Genetic testing and profiling

26. Business and Society: Ethics and Stakeholder Management, 5E Carroll & Buchholtz Copyright ©2003 by South-Western, a division of Thomson Learning. All rights reserved. 8-25 Chapter 8 Business Ethics and Technology Biotechnology Genetically Modified Foods Safety issues Labeling issues

27. Business and Society: Ethics and Stakeholder Management, 5E Carroll & Buchholtz Copyright ©2003 by South-Western, a division of Thomson Learning. All rights reserved. 8-26 Chapter 8 Business Ethics and Technology Selected Key Terms Bioethics Biotechnology Chief privacy officer Cloning Electronic commerce Embryonic stem cells Genetic engineering Genetic profiling Genetic testing Genetically modified foods Information technology Surveillance Technology Technological environment Therapeutic cloning