1. 5.1 Copyright © 2005 Pearson Education Canada Inc. Management Information Systems, Second Canadian Edition Chapter 5: Social, Legal, and Ethical Issues in the Information Age SOCIAL, LEGAL, AND ETHICAL ISSUES IN THE INFORMATION AGE

2. 5.2 Copyright © 2005 Pearson Education Canada Inc. Management Information Systems, Second Canadian Edition Chapter 5: Social, Legal, and Ethical Issues in the Information Age What ethical, social, and political issues are raised by information systems?What ethical, social, and political issues are raised by information systems? Are there specific principles for conduct that can be used to guide decisions about ethical dilemmas?Are there specific principles for conduct that can be used to guide decisions about ethical dilemmas? Why does contemporary information systems technology pose challenges to the protection of individual privacy and intellectual property?Why does contemporary information systems technology pose challenges to the protection of individual privacy and intellectual property? continued OBJECTIVES

3. 5.3 Copyright © 2005 Pearson Education Canada Inc. Management Information Systems, Second Canadian Edition Chapter 5: Social, Legal, and Ethical Issues in the Information Age How have information systems affected everyday life?How have information systems affected everyday life? How can organizations develop corporate policies for ethical conduct?How can organizations develop corporate policies for ethical conduct? OBJECTIVES (continued)

4. 5.4 Copyright © 2005 Pearson Education Canada Inc. Management Information Systems, Second Canadian Edition Chapter 5: Social, Legal, and Ethical Issues in the Information Age BT CELLNET TESTS THE WATERS FOR SPAMMING

5. 5.5 Copyright © 2005 Pearson Education Canada Inc. Management Information Systems, Second Canadian Edition Chapter 5: Social, Legal, and Ethical Issues in the Information Age 1.Understanding the moral risks of new technology 2.Establishing corporate ethics policies that include information systems issues MANAGEMENT CHALLENGES

6. 5.6 Copyright © 2005 Pearson Education Canada Inc. Management Information Systems, Second Canadian Edition Chapter 5: Social, Legal, and Ethical Issues in the Information Age Ethics Principles of right and wrongPrinciples of right and wrong Can be used by individuals acting as free moral agents to make choices to guide their behaviourCan be used by individuals acting as free moral agents to make choices to guide their behaviour 5.1 UNDERSTANDING ETHICAL AND SOCIAL ISSUES RELATED TO SYSTEMS

7. 5.7 Copyright © 2005 Pearson Education Canada Inc. Management Information Systems, Second Canadian Edition Chapter 5: Social, Legal, and Ethical Issues in the Information Age Illustrates the dynamics connecting ethical, social, and political issuesIllustrates the dynamics connecting ethical, social, and political issues Identifies the moral dimensions of the “information society” across individual, social, and political levels of actionIdentifies the moral dimensions of the “information society” across individual, social, and political levels of action A Model for Thinking about Ethical, Social, and Political Issues 5.1 UNDERSTANDING ETHICAL AND SOCIAL ISSUES RELATED TO SYSTEMS

8. 5.8 Copyright © 2005 Pearson Education Canada Inc. Management Information Systems, Second Canadian Edition Chapter 5: Social, Legal, and Ethical Issues in the Information Age Information rights and obligationsInformation rights and obligations Property rightsProperty rights Accountability and controlAccountability and control System qualitySystem quality Quality of lifeQuality of life Moral Dimensions of the Information Age 5.1 UNDERSTANDING ETHICAL AND SOCIAL ISSUES RELATED TO SYSTEMS

9. 5.9 Copyright © 2005 Pearson Education Canada Inc. Management Information Systems, Second Canadian Edition Chapter 5: Social, Legal, and Ethical Issues in the Information Age 5.1 UNDERSTANDING ETHICAL AND SOCIAL ISSUES RELATED TO SYSTEMS Moral Dimensions of the Information Age

10. 5.10 Copyright © 2005 Pearson Education Canada Inc. Management Information Systems, Second Canadian Edition Chapter 5: Social, Legal, and Ethical Issues in the Information Age Computing Power Doubles Every 18 Months: Dependence on computer systemsComputing Power Doubles Every 18 Months: Dependence on computer systems Rapidly Declining Data Storage Costs: Easy maintenance of individual databasesRapidly Declining Data Storage Costs: Easy maintenance of individual databases continued Key Technology Trends that Raise Ethical Issues 5.1 UNDERSTANDING ETHICAL AND SOCIAL ISSUES RELATED TO SYSTEMS

11. 5.11 Copyright © 2005 Pearson Education Canada Inc. Management Information Systems, Second Canadian Edition Chapter 5: Social, Legal, and Ethical Issues in the Information Age Datamining Advances: Analysis of vast quantities of dataDatamining Advances: Analysis of vast quantities of data Networking Advances and the Internet: Remotely accessing personal dataNetworking Advances and the Internet: Remotely accessing personal data Key Technology Trends that Raise Ethical Issues (continued) 5.1 UNDERSTANDING ETHICAL AND SOCIAL ISSUES RELATED TO SYSTEMS

12. 5.12 Copyright © 2005 Pearson Education Canada Inc. Management Information Systems, Second Canadian Edition Chapter 5: Social, Legal, and Ethical Issues in the Information Age Key Technology Trends that Raise Ethical Issues 5.1 UNDERSTANDING ETHICAL AND SOCIAL ISSUES RELATED TO SYSTEMS

13. 5.13 Copyright © 2005 Pearson Education Canada Inc. Management Information Systems, Second Canadian Edition Chapter 5: Social, Legal, and Ethical Issues in the Information Age 5.1 UNDERSTANDING ETHICAL AND SOCIAL ISSUES RELATED TO SYSTEMS Key Technology Trends that Raise Ethical Issues

14. 5.14 Copyright © 2005 Pearson Education Canada Inc. Management Information Systems, Second Canadian Edition Chapter 5: Social, Legal, and Ethical Issues in the Information Age Responsibility:Responsibility: –Accepting the potential costs, duties, and obligations for decisions Accountability:Accountability: –Assessing responsibility for decisions made and actions taken continued Basic Concepts: Responsibility, Accountability, and Liability 5.2 ETHICS IN AN INFORMATION SOCIETY

15. 5.15 Copyright © 2005 Pearson Education Canada Inc. Management Information Systems, Second Canadian Edition Chapter 5: Social, Legal, and Ethical Issues in the Information Age Basic Concepts: Responsibility, Accountability, and Liability (continued) Liability: Liability: –Permits individuals to recover damages Due Process: Due Process: – Laws are well-known and understood, with an ability to appeal to higher authorities 5.2 ETHICS IN AN INFORMATION SOCIETY

16. 5.16 Copyright © 2005 Pearson Education Canada Inc. Management Information Systems, Second Canadian Edition Chapter 5: Social, Legal, and Ethical Issues in the Information Age Golden Rule: Do unto others as you would have them do unto youGolden Rule: Do unto others as you would have them do unto you Immanuel Kant’s Categorical Imperative: If an action is not right for everyone to take, then it is not right for anyoneImmanuel Kant’s Categorical Imperative: If an action is not right for everyone to take, then it is not right for anyone continued Candidate Ethical Principles 5.2 ETHICS IN AN INFORMATION SOCIETY

17. 5.17 Copyright © 2005 Pearson Education Canada Inc. Management Information Systems, Second Canadian Edition Chapter 5: Social, Legal, and Ethical Issues in the Information Age Descartes’ Rule of Change: If an action cannot be taken repeatedly, then it is not right to be taken at any timeDescartes’ Rule of Change: If an action cannot be taken repeatedly, then it is not right to be taken at any time Utilitarian Principle: Put values in rank order and understand consequences of various courses of actionUtilitarian Principle: Put values in rank order and understand consequences of various courses of action continued Candidate Ethical Principles (continued) 5.2 ETHICS IN AN INFORMATION SOCIETY

18. 5.18 Copyright © 2005 Pearson Education Canada Inc. Management Information Systems, Second Canadian Edition Chapter 5: Social, Legal, and Ethical Issues in the Information Age Risk Aversion Principle: Take the action that produces the least harm or incurs the least costRisk Aversion Principle: Take the action that produces the least harm or incurs the least cost Ethical “No Free Lunch” Rule: All tangible and intangible objects are owned by creator who wants compensation for the workEthical “No Free Lunch” Rule: All tangible and intangible objects are owned by creator who wants compensation for the work Candidate Ethical Principles (continued) 5.2 ETHICS IN AN INFORMATION SOCIETY

19. 5.19 Copyright © 2005 Pearson Education Canada Inc. Management Information Systems, Second Canadian Edition Chapter 5: Social, Legal, and Ethical Issues in the Information Age Promises by professions to regulate themselves in the general interest of societyPromises by professions to regulate themselves in the general interest of society Promulgated by associations such as the Canadian Medical Association (CMA), the Canadian Bar Association (CBA), and Canadian Information Processing Society (CIPS)Promulgated by associations such as the Canadian Medical Association (CMA), the Canadian Bar Association (CBA), and Canadian Information Processing Society (CIPS) Professional Codes of Conduct 5.2 ETHICS IN AN INFORMATION SOCIETY

20. 5.20 Copyright © 2005 Pearson Education Canada Inc. Management Information Systems, Second Canadian Edition Chapter 5: Social, Legal, and Ethical Issues in the Information Age Information Systems Used by Organizations to: Minimize drains on productivity by reducing jobsMinimize drains on productivity by reducing jobs Prevent wasting resources on non- business activities by monitoring employeesPrevent wasting resources on non- business activities by monitoring employees Some Real-World Ethical Dilemmas 5.2 ETHICS IN AN INFORMATION SOCIETY

21. 5.21 Copyright © 2005 Pearson Education Canada Inc. Management Information Systems, Second Canadian Edition Chapter 5: Social, Legal, and Ethical Issues in the Information Age Information Rights: Privacy and Freedom in the Internet Age Privacy: Claim of individuals to be left alone, free from surveillance or interference from other individuals, organizations, or the statePrivacy: Claim of individuals to be left alone, free from surveillance or interference from other individuals, organizations, or the state Fair Information Practices(FIP); U.S. (1973): Set of principles governing the collection and use of information; the basis of most North American and European privacy lawsFair Information Practices(FIP); U.S. (1973): Set of principles governing the collection and use of information; the basis of most North American and European privacy laws 5.3 THE MORAL DIMENSIONS OF INFORMATION SYSTEMS

22. 5.22 Copyright © 2005 Pearson Education Canada Inc. Management Information Systems, Second Canadian Edition Chapter 5: Social, Legal, and Ethical Issues in the Information Age Privacy Legislation Charter of Rights and FreedomsCharter of Rights and Freedoms Privacy Act, 1983Privacy Act, 1983 Access to Information ActAccess to Information Act Personal Information Protection and Electronic Documents Act (PIPEDA), 2000Personal Information Protection and Electronic Documents Act (PIPEDA), 2000 Provincial Legislation (except in PEI)Provincial Legislation (except in PEI) 5.3 THE MORAL DIMENSIONS OF INFORMATION SYSTEMS Information Rights: Privacy and Freedom in the Internet Age

23. 5.23 Copyright © 2005 Pearson Education Canada Inc. Management Information Systems, Second Canadian Edition Chapter 5: Social, Legal, and Ethical Issues in the Information Age Due Process Represented in CSA’s Model Privacy Code: 5.3 THE MORAL DIMENSIONS OF INFORMATION SYSTEMS Information Rights: Privacy and Freedom in the Internet Age 1.Accountability 2.Identifying Purpose 3.Consent 4.Limiting Collection 5.Limiting Use, Disclosure, and Retention 6.Accuracy 7.Safeguards 8.Openness 9.Individual Access 10.Challenging Compliance

24. 5.24 Copyright © 2005 Pearson Education Canada Inc. Management Information Systems, Second Canadian Edition Chapter 5: Social, Legal, and Ethical Issues in the Information Age 5.3 THE MORAL DIMENSIONS OF INFORMATION SYSTEMS Information Rights: Privacy and Freedom in the Internet Age

25. 5.25 Copyright © 2005 Pearson Education Canada Inc. Management Information Systems, Second Canadian Edition Chapter 5: Social, Legal, and Ethical Issues in the Information Age 5.3 THE MORAL DIMENSIONS OF INFORMATION SYSTEMS Information Rights: Privacy and Freedom in the Internet Age

26. 5.26 Copyright © 2005 Pearson Education Canada Inc. Management Information Systems, Second Canadian Edition Chapter 5: Social, Legal, and Ethical Issues in the Information Age The European Directive on Data Protection Informed ConsentInformed Consent –Consent given with knowledge of all facts needed to make a rational decision 5.3 THE MORAL DIMENSIONS OF INFORMATION SYSTEMS Information Rights: Privacy and Freedom in the Internet Age

27. 5.27 Copyright © 2005 Pearson Education Canada Inc. Management Information Systems, Second Canadian Edition Chapter 5: Social, Legal, and Ethical Issues in the Information Age Internet Challenges to Privacy CookiesCookies –Tiny files deposited on a hard drive –Used to identify the visitor and track visits to the Web site 5.3 THE MORAL DIMENSIONS OF INFORMATION SYSTEMS Information Rights: Privacy and Freedom in the Internet Age

28. 5.28 Copyright © 2005 Pearson Education Canada Inc. Management Information Systems, Second Canadian Edition Chapter 5: Social, Legal, and Ethical Issues in the Information Age 5.3 THE MORAL DIMENSIONS OF INFORMATION SYSTEMS Information Rights: Privacy and Freedom in the Internet Age Figure 5.4: How Cookies Identify Web Visitors

29. 5.29 Copyright © 2005 Pearson Education Canada Inc. Management Information Systems, Second Canadian Edition Chapter 5: Social, Legal, and Ethical Issues in the Information Age 5.3 THE MORAL DIMENSIONS OF INFORMATION SYSTEMS Information Rights: Privacy and Freedom in the Internet Age

30. 5.30 Copyright © 2005 Pearson Education Canada Inc. Management Information Systems, Second Canadian Edition Chapter 5: Social, Legal, and Ethical Issues in the Information Age Internet Challenges to Privacy Web BugsWeb Bugs –Tiny graphic files embedded in e-mail messages and Web pages –Designed to monitor online Internet user behavior 5.3 THE MORAL DIMENSIONS OF INFORMATION SYSTEMS Information Rights: Privacy and Freedom in the Internet Age

31. 5.31 Copyright © 2005 Pearson Education Canada Inc. Management Information Systems, Second Canadian Edition Chapter 5: Social, Legal, and Ethical Issues in the Information Age Internet Challenges to Privacy Opt-Out ModelOpt-Out Model –Informed consent permitting the collection of personal information –Consumer specifically requests for the data not to be collected 5.3 THE MORAL DIMENSIONS OF INFORMATION SYSTEMS Information Rights: Privacy and Freedom in the Internet Age

32. 5.32 Copyright © 2005 Pearson Education Canada Inc. Management Information Systems, Second Canadian Edition Chapter 5: Social, Legal, and Ethical Issues in the Information Age Internet Challenges to Privacy Opt-In ModelOpt-In Model –Informed consent prohibiting an organization from collecting any personal information –Individual has to approve information collection and use 5.3 THE MORAL DIMENSIONS OF INFORMATION SYSTEMS Information Rights: Privacy and Freedom in the Internet Age

33. 5.33 Copyright © 2005 Pearson Education Canada Inc. Management Information Systems, Second Canadian Edition Chapter 5: Social, Legal, and Ethical Issues in the Information Age Technical Solutions P3PP3P –Platform for Privacy Preferences Project –Industry standard designed to give users more control over personal information 5.3 THE MORAL DIMENSIONS OF INFORMATION SYSTEMS Information Rights: Privacy and Freedom in the Internet Age

34. 5.34 Copyright © 2005 Pearson Education Canada Inc. Management Information Systems, Second Canadian Edition Chapter 5: Social, Legal, and Ethical Issues in the Information Age 5.3 THE MORAL DIMENSIONS OF INFORMATION SYSTEMS Information Rights: Privacy and Freedom in the Internet Age

35. 5.35 Copyright © 2005 Pearson Education Canada Inc. Management Information Systems, Second Canadian Edition Chapter 5: Social, Legal, and Ethical Issues in the Information Age Ethical Issues Under what conditions should the privacy of others be invaded?Under what conditions should the privacy of others be invaded? What legitimizes intruding into others’ lives through unobtrusive surveillance, through market research, or by whatever means?What legitimizes intruding into others’ lives through unobtrusive surveillance, through market research, or by whatever means? continued 5.3 THE MORAL DIMENSIONS OF INFORMATION SYSTEMS Information Rights: Privacy and Freedom in the Internet Age

36. 5.36 Copyright © 2005 Pearson Education Canada Inc. Management Information Systems, Second Canadian Edition Chapter 5: Social, Legal, and Ethical Issues in the Information Age Ethical Issues (continued) Do we have to inform people that we are eavesdropping?Do we have to inform people that we are eavesdropping? Do we have to inform people that we are using credit history information for employment screening purposes?Do we have to inform people that we are using credit history information for employment screening purposes? 5.3 THE MORAL DIMENSIONS OF INFORMATION SYSTEMS Information Rights: Privacy and Freedom in the Internet Age

37. 5.37 Copyright © 2005 Pearson Education Canada Inc. Management Information Systems, Second Canadian Edition Chapter 5: Social, Legal, and Ethical Issues in the Information Age Social Issues Concerns the development of “expectations of privacy” or privacy norms, as well as public attitudesConcerns the development of “expectations of privacy” or privacy norms, as well as public attitudes 5.3 THE MORAL DIMENSIONS OF INFORMATION SYSTEMS Information Rights: Privacy and Freedom in the Internet Age

38. 5.38 Copyright © 2005 Pearson Education Canada Inc. Management Information Systems, Second Canadian Edition Chapter 5: Social, Legal, and Ethical Issues in the Information Age 5.3 THE MORAL DIMENSIONS OF INFORMATION SYSTEMS Information Rights: Privacy and Freedom in the Internet Age

39. 5.39 Copyright © 2005 Pearson Education Canada Inc. Management Information Systems, Second Canadian Edition Chapter 5: Social, Legal, and Ethical Issues in the Information Age Political Issues Concerns the development of statutesConcerns the development of statutes Governs the relations between record keepers and individualsGoverns the relations between record keepers and individuals 5.3 THE MORAL DIMENSIONS OF INFORMATION SYSTEMS Information Rights: Privacy and Freedom in the Internet Age

40. 5.40 Copyright © 2005 Pearson Education Canada Inc. Management Information Systems, Second Canadian Edition Chapter 5: Social, Legal, and Ethical Issues in the Information Age Intellectual Property:Intellectual Property: –Intangible property created by individuals or corporations –Subject to protections under trade secret, copyright, and patent law Trade Secret:Trade Secret: –Intellectual work or product used for a business purpose –Classified as belonging to individual or business –Not based on information in public domain Property Rights: Intellectual Property 5.3 THE MORAL DIMENSIONS OF INFORMATION SYSTEMS

41. 5.41 Copyright © 2005 Pearson Education Canada Inc. Management Information Systems, Second Canadian Edition Chapter 5: Social, Legal, and Ethical Issues in the Information Age Supreme Court of Canada Test for Breach of Confidence: 1.Information conveyed must be confidential (not public knowledge) 2.Information must have been communicated in confidence 3.Information must have been misused by the party to whom it was communicated Property Rights: Intellectual Property 5.3 THE MORAL DIMENSIONS OF INFORMATION SYSTEMS

42. 5.42 Copyright © 2005 Pearson Education Canada Inc. Management Information Systems, Second Canadian Edition Chapter 5: Social, Legal, and Ethical Issues in the Information Age Copyright:Copyright: –Statutory grant protecting intellectual property from getting copied for minimum of 50 years Patents:Patents: –Legal document granting the owner an exclusive monopoly on the ideas behind an invention for 17 to 20 years Property Rights: Intellectual Property 5.3 THE MORAL DIMENSIONS OF INFORMATION SYSTEMS

43. 5.43 Copyright © 2005 Pearson Education Canada Inc. Management Information Systems, Second Canadian Edition Chapter 5: Social, Legal, and Ethical Issues in the Information Age Challenges to Intellectual Property RightsChallenges to Intellectual Property Rights –Internet makes it difficult to protect intellectual property –Mechanisms to copy and share digitized content (e.g., music, books) –Framing of Web sites Property Rights: Intellectual Property 5.3 THE MORAL DIMENSIONS OF INFORMATION SYSTEMS

44. 5.44 Copyright © 2005 Pearson Education Canada Inc. Management Information Systems, Second Canadian Edition Chapter 5: Social, Legal, and Ethical Issues in the Information Age DCMA (US, 1998)DCMA (US, 1998) –Makes it illegal to circumvent technology- based protections of copyright material In CanadaIn Canada –Policy being established to bring Canada into line with WIPO (World Intellectual Property Organization) treaty Property Rights: Intellectual Property 5.3 THE MORAL DIMENSIONS OF INFORMATION SYSTEMS

45. 5.45 Copyright © 2005 Pearson Education Canada Inc. Management Information Systems, Second Canadian Edition Chapter 5: Social, Legal, and Ethical Issues in the Information Age Challenges to Intellectual Property RightsChallenges to Intellectual Property Rights –Ethical issues: –Ethical issues: Should you copy for your own use a piece of software or other digital content that is protected by copyright, trade secret or patent? –Social issues: –Social issues: Current intellectual property laws breaking down –Political issues: –Political issues: Creation of new property protection measures Property Rights: Intellectual Property 5.3 THE MORAL DIMENSIONS OF INFORMATION SYSTEMS

46. 5.46 Copyright © 2005 Pearson Education Canada Inc. Management Information Systems, Second Canadian Edition Chapter 5: Social, Legal, and Ethical Issues in the Information Age Property Rights: Intellectual Property 5.3 THE MORAL DIMENSIONS OF INFORMATION SYSTEMS

47. 5.47 Copyright © 2005 Pearson Education Canada Inc. Management Information Systems, Second Canadian Edition Chapter 5: Social, Legal, and Ethical Issues in the Information Age Ethical Issues: Who is morally responsible for consequences of use?Ethical Issues: Who is morally responsible for consequences of use? Social Issues: What should society expect and allow?Social Issues: What should society expect and allow? Political Issues: To what extent should government intervene and protect?Political Issues: To what extent should government intervene and protect? Accountability, Liability and Control 5.3 THE MORAL DIMENSIONS OF INFORMATION SYSTEMS

48. 5.48 Copyright © 2005 Pearson Education Canada Inc. Management Information Systems, Second Canadian Edition Chapter 5: Social, Legal, and Ethical Issues in the Information Age System Quality: Data Quality and System Errors Ethical Issues: At what point to release the software/services for consumption?Ethical Issues: At what point to release the software/services for consumption? Social Issues: Should people be encouraged to believe systems are infallible?Social Issues: Should people be encouraged to believe systems are infallible? Political Issues: Laws of responsibility and accountabilityPolitical Issues: Laws of responsibility and accountability 5.3 THE MORAL DIMENSIONS OF INFORMATION SYSTEMS

49. 5.49 Copyright © 2005 Pearson Education Canada Inc. Management Information Systems, Second Canadian Edition Chapter 5: Social, Legal, and Ethical Issues in the Information Age Balancing Power:Balancing Power: –Centre versus periphery: –Centre versus periphery: Key policy decisions may remain centralized as in the past Rapidity of ChangeRapidity of Change –Reduced response time to competition: –Reduced response time to competition: Reduced normal social buffers that allowed time to adjust to competition, etc. Quality of Life: Equity, Access, and Boundaries 5.3 THE MORAL DIMENSIONS OF INFORMATION SYSTEMS

50. 5.50 Copyright © 2005 Pearson Education Canada Inc. Management Information Systems, Second Canadian Edition Chapter 5: Social, Legal, and Ethical Issues in the Information Age Maintaining Boundaries: Family, Work, and Leisure:Maintaining Boundaries: Family, Work, and Leisure: –“Do anything anywhere” environment blurring boundaries between work and family time Dependence and Vulnerability:Dependence and Vulnerability: –No regulatory or standard-setting forces Quality of Life: Equity, Access, and Boundaries 5.3 THE MORAL DIMENSIONS OF INFORMATION SYSTEMS

51. 5.51 Copyright © 2005 Pearson Education Canada Inc. Management Information Systems, Second Canadian Edition Chapter 5: Social, Legal, and Ethical Issues in the Information Age Computer Crime: Commission of illegal acts through the use of a computer or against a computer systemComputer Crime: Commission of illegal acts through the use of a computer or against a computer system Computer Abuse: Commission of acts involving a computer that may not be illegal but are considered unethicalComputer Abuse: Commission of acts involving a computer that may not be illegal but are considered unethical Quality of Life: Equity, Access, and Boundaries 5.3 THE MORAL DIMENSIONS OF INFORMATION SYSTEMS

52. 5.52 Copyright © 2005 Pearson Education Canada Inc. Management Information Systems, Second Canadian Edition Chapter 5: Social, Legal, and Ethical Issues in the Information Age Quality of Life: Equity, Access, and Boundaries 5.3 THE MORAL DIMENSIONS OF INFORMATION SYSTEMS

53. 5.53 Copyright © 2005 Pearson Education Canada Inc. Management Information Systems, Second Canadian Edition Chapter 5: Social, Legal, and Ethical Issues in the Information Age Employment - Trickle-Down Technology and Reengineering Job Loss:Employment - Trickle-Down Technology and Reengineering Job Loss: –Causes millions of middle-level managers and clerical workers to lose their jobs Equity and Access - Increasing Racial and Social Class Cleavages:Equity and Access - Increasing Racial and Social Class Cleavages: –Society of computer literate and skilled, versus computer illiterate and unskilled –Digital Divide (disparities in access) Quality of Life: Equity, Access, and Boundaries 5.3 THE MORAL DIMENSIONS OF INFORMATION SYSTEMS

54. 5.54 Copyright © 2005 Pearson Education Canada Inc. Management Information Systems, Second Canadian Edition Chapter 5: Social, Legal, and Ethical Issues in the Information Age Health Risks: RSI, CVS, and Technostress Repetitive Stress Injury (RSI)Repetitive Stress Injury (RSI) –Occupational disease –Muscle groups are forced through repetitive actions with high-impact loads or thousands of repetitions with low impact loads Carpal Tunnel Syndrome (CTS)Carpal Tunnel Syndrome (CTS) –Type of RSI –Pressure on the median nerve through the wrist’s bony carpal tunnel structure produces pain continued Quality of Life: Equity, Access, and Boundaries 5.3 THE MORAL DIMENSIONS OF INFORMATION SYSTEMS

55. 5.55 Copyright © 2005 Pearson Education Canada Inc. Management Information Systems, Second Canadian Edition Chapter 5: Social, Legal, and Ethical Issues in the Information Age Health Risks: RSI, CVS, and Technostress (continued) Computer Vision Syndrome (CVS)Computer Vision Syndrome (CVS) –Eyestrain condition –Related to computer display screen usage –Symptoms include headaches, blurred vision, and dry and irritated eyes TechnostressTechnostress –Stress induced by computer use –Symptoms include aggravation, hostility toward humans, impatience, and enervation Quality of Life: Equity, Access, and Boundaries 5.3 THE MORAL DIMENSIONS OF INFORMATION SYSTEMS

56. 5.56 Copyright © 2005 Pearson Education Canada Inc. Management Information Systems, Second Canadian Edition Chapter 5: Social, Legal, and Ethical Issues in the Information Age Information rights and obligationsInformation rights and obligations Property rights and obligationsProperty rights and obligations Accountability and controlAccountability and control System qualitySystem quality Quality of lifeQuality of life Management Actions: A Corporate Code of Ethics 5.3 THE MORAL DIMENSIONS OF INFORMATION SYSTEMS

57. 5.57 Copyright © 2005 Pearson Education Canada Inc. Management Information Systems, Second Canadian Edition Chapter 5: Social, Legal, and Ethical Issues in the Information Age SOCIAL, LEGAL, AND ETHICAL ISSUES IN THE INFORMATION AGE