1. Welcome! Volunteer Structure Town Hall Spring 2011

2. Welcome! Check in Group Agreement Girl Scout Promise Girl Scout Law Mission

3. Girl Scout Promise On my honor, I will try: To Serve God and my country, to help people at all times and to live by the Girl Scout Law.

4. Girl Scout Law I will do my best to be honest and fair, friendly and helpful, considerate and caring, courageous and strong, and responsible for what I say and do, and to respect myself and others, respect authority, use resources wisely, make the world a better place, and be a sister to every Girl Scout.

5. Girl Scouting builds girls of courage, confidence, and character who make the world a better place. Mission

6. Five Service Centers –Clinton Twp –Detroit –Flint –Port Huron –White Lake Two Outreach Offices –Sanilac –Monroe Six Camps – Four Active GSSEM Service Area

7. Agenda Strategic Learning and our current reality Volunteer Structure Task Force New Structure Next Steps and Timeline Question and Answer Adjourn at 8:30pm

8. Current Reality

9. Membership

10. GSSEM Girl Membership

11. Current State 2700 Troops and 124 service units 2010 Girl Membership: 33,521 Retention Rate Girls: 50% 2010 Adult Membership: 15,499 Retention Rate Adults: 61% Inconsistent experiences K-12 Market Potential for Girls: 336, 556

12. SERVICE UNIT MANAGERS Leader s MEMBERSHIP SPECIALIST CEORegistration Product Sales Marketing FinanceRetail Pathways Programs Fund Development Old Service Delivery Model

13. Service Delivery Concept Redesign GSUSA Driven to address declining membership and implement pathways Volunteer structure is 5 decades old 1 of 16 Pilot Councils: October 2009 – June 2010 GSUSA developed sample Service Deliver Concept Designs

14. Strategic Learning

15. Key Priorities 1.Live within our means while better allocating and diversifying our resources. 2.Immediately implement GSLE and its Pathways. 3. Create a comprehensive Volunteer Management System including the Single Entry System. 4. Develop an integrated and functional communications plan.

16. Strategic Learning The work itself: October 2009 – February 2010 30 People: Staff, Volunteers, Community Members, Girls Conduct Situational Analysis & Define Strategic Choices February 2010 – August 2010 42 People: Staff and Volunteers Gap Team Work & Alignment and Implementation

17. Strategic Learning Information sharing with Volunteers: Spring 2010 31 volunteers in 3 locations: Strategic Learning Think Tanks August 2010 82 volunteers and staff in 7 locations: What would the perfect GSSEM look like?

18. GSSEM Response Change staff structure. Develop new processes, procedures, and efficient ways of doing business, while balancing the budget. Implement the Girl Scout Leadership Experience and the Pathways. Create high quality, outcomes- based experience. Update volunteer structure.

19. Volunteer Structure Task Force

20. Structure Task Force Charge Create NEW Volunteer Structure recommendations to be considered by staff that must: support girls and adults in all 6 pathways include robust support for volunteers and girls at local levels be supported by new staff structure and # of available staff adhere to recognizable boundaries like school districts, cities, or counties be sustainable, specific, and rewarding

21. Structure Task Force Sub Committees 30 volunteers: Committee Work Jan – Mar 2011 Best Practices Geographic Territories and Naming Convention Financial Practices Volunteer Positions

22. Structure Task Force Sub Committees Subcommittee chairs coordinated meetings and facilitated conversations: Information shared to inform their meetings GSSEM Think Tanks GSUSA Service Delivery Concepts Related GSSEM data Face to face meetings and conference calls Debate and discussion Majority/Minority opinions Multiple recommendations

23. Structure Task Force Decisions Final report on March 28. Staff worked to synthesize the recommendations, along with several other data points, including: Input from Volunteers: Strategic Learning, Think Tanks, Task Force Demographic data including current girl members and potential girl members Input from GSUSA Input from GSSEM staff Experiences from other councils

24. 2011 Volunteer Structure

25. GIRL SERIES TRAVEL GIRL DISTRIC T COMMUNITY GSSEM GSUSA Troop Specific Support at the District level Events, Series, and Camp opportunities for all girls Volunteer roles that are sustainable, specific, and rewarding The “Egg”

26. GIRL

27. Girl: Center of Pathway Six Girl Scout Pathways Troop pathway is currently the largest pathway Event pathway is fastest growing Virtual is still under development GIRL

28. Criteria Recognizable Boundaries Current Membership Potential Membership Capacity: number of girls and troops in a given area Local Dynamics

29. Defining Boundaries Physical School District Includes Private, Parochial, Charter School and Home School Parents choose GS participation on either where the child attends school, church or lives

30. 400-700 girls 40-60 troops Support leaders through training, mentoring, networking, and fun Host grade level events run by troops Close to home and parents are confident with the venue District GIRL SERIES TRAVEL GIRL DISTRIC T

31. 4-8 districts per community 12 communities Diversified opportunities offered locally to independent and troop participants Volunteer managed pathways with direct staff support Series, Events, Travel, and Camping opportunities for the entire community Community GIRL SERIES TRAVEL GIRL DISTRIC T COMMUNITY

32. Council GIRL SERIES TRAVEL GIRL DISTRIC T COMMUNITY GSSEM

33. National GIRL SERIES TRAVEL GIRL DISTRIC T COMMUNITY GSSEM GSUSA

34. GIRL SERIES TRAVEL GIRL DISTRIC T COMMUNITY GSSEM GSUSA 50-60 districts –400-700 girls per 12 communities –4-8 districts per One unified GSSEM executing a nationally consistent leadership experience for girls K-12 The “Egg”

35. Operational Volunteers District Level Committee Troop leader Support Community Level Committees: GSLE Program Camp & Outdoor Education Volunteer Management Product Sales Marketing/Communica tion Fund Development Administration Finance

36. Functional Area District Volunteers Community Volunteers Council Level Staff Troop Leader Support XTroop Pathway GSLEXX Collaborative Pathway CampXCamp Pathway Vol. MgmtX Prod. SalesXX Comm. / Mkt.XXRecruitment & Comm. Fund Develop.X Admin.XX Chief Admin. Officer FinanceXX

37. District Coordinators Community Chairs Council Level Staff Recruitment Coordinator Girl Placement Coordinator Registration Coordinator Adult Recognition Chair Product Sales Coordinator Product Sales Chair Volunteer Management Dept Events Chair Series Chair Board/Delegate Relations Product Sales Dept Finance Department Volunteer Interview Chair Collaborative Pathway Dept Camp StaffCamp Chair Finance Coordinator Troop Leader Coordinator Registration Chair Individual Girl Chair Recruitment Chair Booth Chair Finance Chair Girl Recognition Chair Training Chair Fund Development Chair Conflict Management Chair Advocacy/Take Action Chair Resource/Library Chair Governance/Delegate Chair Recruitment Dept Registration Department Troop Pathway Department Cupboard Chair Fund Development Dept Business Services Department Communications Dept Communications Chair GSLE Committee Camp Volunteer Mgmt Committee Product Sales Committee Comm/ Marketing Committee Fund Dev Adminis- tration Committee Finance Communit y Committe e

38. Troop Leader Support - Volunteers Troop Leader Support - Staff Recruitment Coordinator Girl Placement Coordinator Registration Coordinator Product Sales Coordinator Finance Coordinator Troop Leader Coordinator Troop Leader Troop Pathway Department Product Sales Department Recruitment Dept (Marketing/Com m) Registration Department Finance Department

39. Finances Bank accounts at the Community and Troop Level Transition plan for current SU funds into community funds –CFO/CPO developing a plan Ensure oversight on all community and troop accounts. –Embezzlement will NOT be tolerated Other SU Assets

40. Finances Acceptable uses of current SU funds Execute previously planned activities (encampments, events, etc) Purchase 2012 registrations for girls Purchase Program Materials Donation to Family Partnership to assist local troops Unacceptable uses Visa gift cards or cash for girls or adults Spending it carelessly

41. Community Standards Need to support the Girl Scout Leadership Experience via the National Program Portfolio materials including Journeys. Communities and districts are an extension of council and are responsible for embracing and enforcing GSSEM and GSUSA policies and procedures.

42. Requirements Incorporate Journeys and outcomes Embrace the 3 processes, especially Girl Led Events to achieve recruitment, retention, and recognition goals Inclusive events that support and reflect our community Customize local offerings based on the needs and interests of your local area

43. Timeline April - Volunteer Structure Town Halls May - SUM transition meeting with CFO/CPO June - Volunteer Structure Town Halls July - Fill Volunteer Position Vacancies August - Operational Volunteer Training

44. Review Become familiar with “the egg” model Understand the difference between the district and community levels Review the functional areas – determine which one is your passion if pursuing an operational role Please send questions to: structure@gssem.org structure@gssem.org

45. GIRL

46. Questions & Answers

47. Comments

48. THANK YOU!