1. Client ConsultationClient Consultation Cosmetology II

2. Copyright Copyright © Texas Education Agency, 2014. These Materials are copyrighted © and trademarked ™ as the property of the Texas Education Agency (TEA) and may not be reproduced without the express written permission of TEA, except under the following conditions: 1) Texas public school districts, charter schools, and Education Service Centers may reproduce and use copies of the Materials and Related Materials for the districts’ and schools’ educational use without obtaining permission from TEA. 2) Residents of the state of Texas may reproduce and use copies of the Materials and Related Materials for individual personal use only, without obtaining written permission of TEA. 3) Any portion reproduced must be reproduced in its entirety and remain unedited, unaltered and unchanged in any way. 4) No monetary charge can be made for the reproduced materials or any document containing them; however, a reasonable charge to cover only the cost of reproduction and distribution may be charged. Private entities or persons located in Texas that are not Texas public school districts, Texas Education Service Centers, or Texas charter schools or any entity, whether public or private, educational or non-educational, located outside the state of Texas MUST obtain written approval from TEA and will be required to enter into a license agreement that may involve the payment of a licensing fee or a royalty. For information contact: Office of Copyrights, Trademarks, License Agreements, and Royalties, Texas Education Agency, 1701 N. Congress Ave., Austin, TX 78701-1494; phone 512-463-7004; email: copyrights@tea.state.tx.us.copyrights@tea.state.tx.us Copyright © Texas Education Agency, 2014. All rights reserved. 2

3. What is a Client Consultation? A verbal communication with a client that determines the client’s needs and how to achieve the desired results Copyright © Texas Education Agency, 2014. All rights reserved. 3

4. Preparation Have available: portfolio of your work swatch book or ring for hair color options variety of styling books Copyright © Texas Education Agency, 2014. All rights reserved. 4

5. Communication Greeting Consultation Card Copyright © Texas Education Agency, 2014. All rights reserved.

6. Greeting Be polite Be yourself Friendly Introduce yourself Smile Tour the salon How To Properly Greet Your Salon Clients Ask, Analyze and Assess Your Salon Client's Needs How To Agree With Your Client in the Salon (click on links) Copyright © Texas Education Agency, 2014. All rights reserved. 6

7. Consultation Card Needs assessment Determines client’s needs How to achieve the desired results Should be updated at each visit Copyright © Texas Education Agency, 2014. All rights reserved. How To Complete A Salon Client Ticket How to Properly Complete Your Salon Service (click on links) 7

8. 8 Questions? Copyright © Texas Education Agency, 2014. All rights reserved.

9. References and Resources Images: Microsoft Office Clip Art: Used with permission from Microsoft. Textbook(s): Milady standard cosmetology: Situational problems. (2012). Clifton Park, NY: Cengage Learning. Videos: Ask, Analyze, and Assess Your Salon Client’s Needs Learn how to ask specific questions of your clients to get a better idea of what exactly they want in this free video clip on cosmetology. http://www.ehow.com/video_4409002_ask_-asses-salon-client_s-needs.html#ixzz2vc6jjXBf http://www.ehow.com/video_4409002_ask_-asses-salon-client_s-needs.html#ixzz2vc6jjXBf How To Agree With Your Client in the Salon Learn tips on how to ask special questions to your client and how important agreeing with them is in this free video clip. http://www.ehow.com/video_4409003_agree-client-salon.html#ixzz2vc79W88C http://www.ehow.com/video_4409003_agree-client-salon.html#ixzz2vc79W88C How To Complete A Salon Client Ticket Learn tips on what to do to complete your client's ticket after it has been properly filled out in this free video clip on cosmetology. http://www.ehow.com/video_4409010_complete-salon-client-ticket.html#ixzz2vcrWicsZ How To Properly Complete Your Salon Service Learn tips on how to properly complete your service with a customer in this free video clip on cosmetology. http://www.ehow.com/video_4409006_properly-complete-salon-service.html#ixzz2vcsfd8kR How To Properly Greet Your Salon Clients Learn the proper way to greet your clients in the salon in this free video clip on cosmetology. http://www.ehow.com/video_4409001_properly-greet-salon-clients.html#ixzz2vc6NyZhi http://www.ehow.com/video_4409001_properly-greet-salon-clients.html#ixzz2vc6NyZhi Copyright © Texas Education Agency, 2014. All rights reserved. 9