1. www.AmtrakDowneaster.com Stakeholder Agreements & Successful Business Relationships What Works for Maine SCORT September 20, 2010

2. www.AmtrakDowneaster.com The Amtrak Downeaster 5 RT Daily between Portland and Boston 8 Intermediate Stations 3 States 116 mi / 79mph –78 mi Pan Am –36 Miles MBTA

3. www.AmtrakDowneaster.com Many Partnerships Many Stakeholder Agreements Amtrak Pan Am Railways MBTA Food Service Station Communities Transportation Providers

4. www.AmtrakDowneaster.com Historical Perspective A SHAKY BEGINNING Citizen initiated effort to restore passenger service to Maine Required rehab of 78 miles of Pan Am freight line Host RR not initially supportive Many disagreements Volatile Costly: Time, Money, Public Perspective, Performance, Relationships

5. www.AmtrakDowneaster.com Historical Perspective Operating Realities OTP Good Daily Interface Cooperation essential Improvements were necessary Need to establish a relationship

6. www.AmtrakDowneaster.com Historical Perspective High Level Understanding of Mutual Needs & Perspectives Framework for a new working relationship:

7. www.AmtrakDowneaster.com A New Approach Results Oriented Respect business objectives and perspectives RR included as a project partner Shared Success Progress Made: 2004 Travel Time reductions Capital Maintenance Program 2007 Increase in Frequency

8. www.AmtrakDowneaster.com Building on Success NNEPRA/Pan Am Construction Agreement Upgrade 30 Miles Pan Am Track 36 Grade Crossings Drainage Corrections 2 Passenger Platforms Pan Am provided workplan & did engineering Fixed Price Labor & Equipment Materials Bid at Cost

9. www.AmtrakDowneaster.com Brunswick Expansion Service Outcomes Amtrak/Pan Am Operating Agreement –Frequency –Performance

10. www.AmtrakDowneaster.com Lessons Learned Start with a basic agreement Understand perspectives and impacts for all Know the showstoppers Negotiate Don’t tell them what’s good for them Don’t air dirty laundry Get experienced attorneys who want progress

11. www.AmtrakDowneaster.com Lessons Learned Establish regular communication – tell them first Accept responsibility Share Successes Approach project as partners Keep an eye on the future

12. www.AmtrakDowneaster.com Questions