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CHAPTER © 2011 The McGraw-Hill Companies, Inc. All rights reserved. 1 The Profession of Medical Assisting.

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Presentation on theme: "CHAPTER © 2011 The McGraw-Hill Companies, Inc. All rights reserved. 1 The Profession of Medical Assisting."— Presentation transcript:

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2 CHAPTER © 2011 The McGraw-Hill Companies, Inc. All rights reserved. 1 The Profession of Medical Assisting

3 © 2011 The McGraw-Hill Companies, Inc. All rights reserved. Learning Outcomes 1.1Describe the job responsibilities of a medical assistant. 1.2Discuss the professional training of a medical assistant. 1.3Identify the personal characteristics a medical assistant needs. 1.4Define multiskilled health professional. 1-2

4 © 2011 The McGraw-Hill Companies, Inc. All rights reserved. Learning Outcomes (cont.) 1.5 Explain the importance of continuing education for a medical assistant. 1.6 Describe the process and benefits of certification and registration. 1.7 List the benefits of becoming a member of a professional association. 1-3

5 © 2011 The McGraw-Hill Companies, Inc. All rights reserved. Introduction Fast-growing occupation Generalist –Someone trained in all departments of the facility Medical assistant –Graduate of accredited institution –Multitasking skills 1-4 A multitasking professional is someone who is able to work in the administrative area, the clinical areas, and the financial areas.

6 © 2011 The McGraw-Hill Companies, Inc. All rights reserved. A Successful Student – Key Factors Organizational skills – prepare in advance Study habits –Quiet area –Study buddy Set goals 1-5

7 © 2011 The McGraw-Hill Companies, Inc. All rights reserved. Growth of the MA Profession According to U.S. Department of Labor - Bureau of Statistics, medical assistants will hold 565,000 jobs by 2016; an increase of 35% from 2006 –60% in physicians offices –14 % in hospitals –Almost 10% in nursing homes and offices of other health-care practitioners –Remainder in outpatient care centers, laboratories, and other health-care-related services 1-6

8 © 2011 The McGraw-Hill Companies, Inc. All rights reserved. Knowledge Base Needed Administrative and clinical skills Patient insurance product knowledge Compliance: Occupational Safety and Health Administration (OSHA), Health Insurance Portability and Accountability Act (HIPAA) 1-7

9 © 2011 The McGraw-Hill Companies, Inc. All rights reserved. Knowledge Base Needed (cont.) Provide exceptional customer service Practice management Current patient treatments and education 1-8

10 © 2011 The McGraw-Hill Companies, Inc. All rights reserved. Apply Your Knowledge 1-9 What are the key factors to your success as a student? ANSWER: Developing good organizational skills and good study habits, and setting goals. Good Job

11 © 2011 The McGraw-Hill Companies, Inc. All rights reserved. American Association of Medical Assistants (AAMA) Established: 1956 Purpose of the organization is to raise the standard of medical assisting to a more professional level The Code of Ethics of AAMA –Sets forth principles of ethical and moral conduct as they relate to the medical profession and the particular practice of Medical Assisting 1-10

12 © 2011 The McGraw-Hill Companies, Inc. All rights reserved. Importance of Medical Assistant Credentialing Malpractice –Having credentialed personnel or staff will lessen the likelihood of legal challenges of the quality of care Managed Care Organizations (MCO) –Place great importance on professional credentials for employees Meet components of state and federal regulations 1-11

13 © 2011 The McGraw-Hill Companies, Inc. All rights reserved. Certified Medical Assistant (CMA) CMA(AAMA) credential is awarded by the Certifying Board of the AAMA Certification examination evaluates mastery of medical assisting competencies Recertify every 5 years –60 contact hours 10 each in clinical, administration, general areas 30 additional hours in any area 1-12

14 © 2011 The McGraw-Hill Companies, Inc. All rights reserved. American Medical Technologists (AMT) Organization Credentials medical assistants as Registered Medical Assistants (RMA) Education and experience requirements –High school diploma or equivalent –Graduation from an accredited program –Pass the AMT examination 1-13

15 © 2011 The McGraw-Hill Companies, Inc. All rights reserved. American Medical Technologists (AMT) Organization (cont.) Educational and practical requirements –High school graduate or acceptable equivalent –Graduate from accredited program –Pass the AMT exam If certified after 2006, 30 contact hours of continuing education is required every three years to recertify 1-14

16 © 2011 The McGraw-Hill Companies, Inc. All rights reserved. RMA(AMT)/CMA(AAMA) Examinations General medical knowledge Administrative knowledge Clinical knowledge 1-15

17 © 2011 The McGraw-Hill Companies, Inc. All rights reserved. Medical Assistant Associations Set standards for quality and performance Define tasks and functions for an occupation Provide opportunities for networking Further the profession Assist members to achieve career goals 1-16

18 © 2011 The McGraw-Hill Companies, Inc. All rights reserved. CMA(AAMA) Member Benefits Professional publications Educational opportunities Group insurance Legal information Networking Legislative monitoring Website: 1-17

19 © 2011 The McGraw-Hill Companies, Inc. All rights reserved. RMA(AMT) Member Benefits Professional publications AMT Institute for Education Group insurance programs Legislature legal representation Annual meetings and educational seminars Student membership Website: 1-18

20 © 2011 The McGraw-Hill Companies, Inc. All rights reserved. Apply Your Knowledge What are two reasons why credentialing is important? 1-19 ANSWER: The likelihood of a legal challenge to quality of care decreases when employees are certified, and Managed Care Organizations place importance on credentials for employees. BRAVO!

21 © 2011 The McGraw-Hill Companies, Inc. All rights reserved. Apply Your Knowledge List three things professional medical assistant associations do or provide ANSWER: Medical Assistant Associations Set standards for quality and performance for the profession Define tasks and functions for an occupation Provide opportunities for member networking Assist members to achieve career goals Correct

22 © 2011 The McGraw-Hill Companies, Inc. All rights reserved. Formal Training and Educational Programs Vocational-technical high schools Postsecondary vocational schools Community and junior colleges Four-year colleges and universities 1-21

23 © 2011 The McGraw-Hill Companies, Inc. All rights reserved. Accreditation The process by which programs are officially authorized Two recognized entities for accrediting MA programs –The Commission for Accreditation of Allied Health Education Programs (CAAHEP ) –Accrediting Bureau of Health Education Schools (ABHES) Must meet minimum standards 1-22

24 © 2011 The McGraw-Hill Companies, Inc. All rights reserved. Graduating from an Accredited Program Greater career options –Completion of a program that meets national standards –Provides recognition of your education by professional peers –Makes you eligible for registration 1-23

25 © 2011 The McGraw-Hill Companies, Inc. All rights reserved. Externships Obtain practical work experience Required by accredited programs Duties will be planned to meet your programs requirements 1-24

26 © 2011 The McGraw-Hill Companies, Inc. All rights reserved. National Healthcare Association (NHA) Established in 1989 as an information resource and network Offers certification exams and continuing education Services: –Continuing education –Program development –Education, career advancement, and networking –Registry of certified professionals 1-25

27 © 2011 The McGraw-Hill Companies, Inc. All rights reserved. National Center for Competency Testing (NCCT) Certifies the validity of competency and knowledge of the medical profession through examination Designations: –National Certified Medical Assistant (NCMA) –National Certified Medical Office Assistant (NCMOA) 1-26

28 © 2011 The McGraw-Hill Companies, Inc. All rights reserved. Volunteer Programs Experience in a variety of settings –Practical experience –Help you make career decisions –Include on résumé 1-27

29 © 2011 The McGraw-Hill Companies, Inc. All rights reserved. Multiskill Training Reduces health care costs –Personnel are cross-trained for more than one position Expands your career opportunities –Office manager –Certified Office Laboratory Technician –Medical lab technician –ECG technician –Medical biller –Hospital admission coordinator 1-28

30 © 2011 The McGraw-Hill Companies, Inc. All rights reserved. Apply Your Knowledge What is the purpose of accreditation for medical assistant programs? List two advantages of multiskill training ANSWER: Accreditation ensures that the program meets nationally accepted standards. ANSWER: Multiskill training reduces health care costs and expands your career opportunities. Great!

31 © 2011 The McGraw-Hill Companies, Inc. All rights reserved. Daily Duties of a Medical Assistant Duties will vary based on –Type and size of practice setting –Whether you are at entry level or advanced practice Governed by state law –Advanced duties generally require additional training and certification. 1-30

32 © 2011 The McGraw-Hill Companies, Inc. All rights reserved. Daily Duties – Administrative Examples Entry level –Greet patients –Handle correspondence and answer telephone –Schedule appointments –Create and maintain patient medical records Advanced –Develop and conduct public outreach programs –Participate in practice analysis 1-31

33 © 2011 The McGraw-Hill Companies, Inc. All rights reserved. Daily Duties – Clinical Examples Entry level –Assist the doctor during examination –Asepsis and infection control –Give medications and explain treatments to patients Advanced –Initiate IVs and administer IV medications –Report diagnostic study results 1-32

34 © 2011 The McGraw-Hill Companies, Inc. All rights reserved. Daily Duties – Laboratory Examples Entry level –Perform Clinical Laboratory Improvement Amendments (CLIA) – waived tests –Collect, prepare, and transmit laboratory specimens –Teach patients to collect specimens Advanced –Perform as Occupational Health and Safety (OSHA) compliance officer –Perform moderately complex laboratory tests 1-33

35 © 2011 The McGraw-Hill Companies, Inc. All rights reserved. Apply Your Knowledge 1-34 True or False: Your duties will never vary. Advanced duties never require additional training. State laws regulate medical assistant practice. You must have the appropriate training to perform a procedure. F F T T Duties vary based on practice setting, state law, level of practice. Advanced duties require advanced training and certification. Kudos!

36 © 2011 The McGraw-Hill Companies, Inc. All rights reserved. Personal Qualifications Critical thinking skills Attention to detail Empathy Willingness to learn Flexibility Self-motivation Professionalism 1-35

37 © 2011 The McGraw-Hill Companies, Inc. All rights reserved. Personal Qualifications (cont.) Neat appearance –Uniform clean –Shoes –Hairstyle –Nails Avoid acrylic nails –Jewelry –Tattoos –Piercings –Hygiene –Health 1-36

38 © 2011 The McGraw-Hill Companies, Inc. All rights reserved. Personal Qualifications (cont.) Attitude –Positive and caring –Respond to criticism as a learning experience –Take direction from authority without question –Function as a vital member of a medical team 1-37

39 © 2011 The McGraw-Hill Companies, Inc. All rights reserved. Improve Your Attitude If you can answer yes to any of these questions –Do I have repeated conflicts with people? –Have I had a conflict at work that has resulted in termination? –Do I have conflicts with authority figures? –Do people make comments about my attitude? 1-38

40 © 2011 The McGraw-Hill Companies, Inc. All rights reserved. Personal Qualifications (cont.) Integrity and honesty –Everything you do and every task you complete should be performed with a goal of excellence –These characteristics are key to providing superior customer service –You must be dependable and reliable –Your office staff and physician must be able to trust you and the decisions you make 1-39

41 © 2011 The McGraw-Hill Companies, Inc. All rights reserved. Other Attributes Diplomacy Proper judgment Communication skills Remaining calm in a crisis Willingness to work as a team member Ethical behavior 1-40 Continue Team Dynamics

42 © 2011 The McGraw-Hill Companies, Inc. All rights reserved. Team Dynamics Assist each other with required duties Avoid interpersonal conflict with team members Perform extra responsibilities without questioning or complaining Be considerate of other team members duties and responsibilities 1-41

43 © 2011 The McGraw-Hill Companies, Inc. All rights reserved. AAMA Occupational Analysis Areas of competence for entry-level medical assistants Provides the basis for medical assisting education and evaluation Three areas of competence –Administrative –Clinical –General 1-42

44 © 2011 The McGraw-Hill Companies, Inc. All rights reserved. Scope of Practice No single definition of the Scope of Practice for medical assistants Varies by state of employment Resources –AAMA –AMT –AMAA Occupational Analysis 1-43

45 © 2011 The McGraw-Hill Companies, Inc. All rights reserved. Apply Your Knowledge 1-44 ANSWER: List any four of these personal qualifications that medical assistants should display: Critical thinking skills Attention to detail EmpathyWillingness to learn FlexibilitySelf-motivation Professionalism List any four personal qualifications you should have to be an effective medical assistant.

46 © 2011 The McGraw-Hill Companies, Inc. All rights reserved. Apply Your Knowledge 1-45 ANSWER: When you can answer yes to any of the following questions: Do I have repeated conflicts with people? Have I had a conflict at work that has resulted in termination? Do I have conflicts with authority figures? Do people make comments about my attitude? Correct! When should you take action to change your attitude?

47 © 2011 The McGraw-Hill Companies, Inc. All rights reserved. In Summary 1.1Responsibilities will vary from administrative to laboratory duties 1.2Professional training includes formal training in a variety of educational settings 1.3Personal characteristics include flexibility and good communication skills 1.4Cross-training/being multiskilled is important for marketability 1-46

48 © 2011 The McGraw-Hill Companies, Inc. All rights reserved. In Summary (cont.) 1.5Continuing education keeps you abreast of changes in health-care and governmental regulations. 1.6Certification and registration provide peer recognition and career advancement. 1.7Professional membership affiliations provide networking opportunities. 1-47

49 © 2011 The McGraw-Hill Companies, Inc. All rights reserved. End of Chapter Participating in any aspect of healing is an awe-inspiring experience. Carol Jackson, The Healers Art


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