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The Profession of Medical Assisting

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1 The Profession of Medical Assisting
1 The Profession of Medical Assisting

2 Learning Outcomes 1.1 Describe the job responsibilities of a medical assistant. 1.2 Discuss the professional training of a medical assistant. 1.3 Identify the personal characteristics a medical assistant needs. 1.4 Define multiskilled health professional.

3 Learning Outcomes (cont.)
1.5 Explain the importance of continuing education for a medical assistant. 1.6 Describe the process and benefits of certification and registration. 1.7 List the benefits of becoming a member of a professional association.

4 Introduction Fast-growing occupation Generalist Medical assistant
Someone trained in all departments of the facility Medical assistant Graduate of accredited institution Multitasking skills A multitasking professional is someone who is able to work in the administrative area, the clinical areas, and the financial areas.

5 A Successful Student – Key Factors
Organizational skills – prepare in advance Study habits Quiet area Study “buddy” Set goals

6 Growth of the MA Profession
According to U.S. Department of Labor - Bureau of Statistics, medical assistants will hold 565,000 jobs by 2016; an increase of 35% from 2006 60% in physicians’ offices 14 % in hospitals Almost 10% in nursing homes and offices of other health-care practitioners Remainder in outpatient care centers, laboratories, and other health-care-related services

7 Knowledge Base Needed Administrative and clinical skills
Patient insurance product knowledge Compliance: Occupational Safety and Health Administration (OSHA), Health Insurance Portability and Accountability Act (HIPAA)

8 Knowledge Base Needed (cont.)
Provide exceptional customer service Practice management Current patient treatments and education

9 Apply Your Knowledge What are the key factors to your success as a student? ANSWER: Developing good organizational skills and good study habits, and setting goals. Good Job

10 American Association of Medical Assistants (AAMA)
Established: 1956 Purpose of the organization is to raise the standard of medical assisting to a more professional level The Code of Ethics of AAMA Sets forth principles of ethical and moral conduct as they relate to the medical profession and the particular practice of Medical Assisting

11 Importance of Medical Assistant Credentialing
Malpractice Having credentialed personnel or staff will lessen the likelihood of legal challenges of the quality of care Managed Care Organizations (MCO) Place great importance on professional credentials for employees Meet components of state and federal regulations

12 Certified Medical Assistant (CMA)
CMA(AAMA) credential is awarded by the Certifying Board of the AAMA Certification examination evaluates mastery of medical assisting competencies Recertify every 5 years 60 contact hours 10 each in clinical, administration, general areas 30 additional hours in any area

13 American Medical Technologists (AMT) Organization
Credentials medical assistants as Registered Medical Assistants (RMA) Education and experience requirements High school diploma or equivalent Graduation from an accredited program Pass the AMT examination

14 American Medical Technologists (AMT) Organization (cont.)
Educational and practical requirements High school graduate or acceptable equivalent Graduate from accredited program Pass the AMT exam If certified after 2006, 30 contact hours of continuing education is required every three years to recertify

15 RMA(AMT)/CMA(AAMA) Examinations
General medical knowledge Administrative knowledge Clinical knowledge medications HIPAA Medical Records specimens Insurance Terminology

16 Medical Assistant Associations
Set standards for quality and performance Define tasks and functions for an occupation Provide opportunities for networking Further the profession Assist members to achieve career goals

17 CMA(AAMA) Member Benefits
Professional publications Educational opportunities Group insurance Legal information Networking Legislative monitoring Website:

18 RMA(AMT) Member Benefits
Professional publications AMT Institute for Education Group insurance programs Legislature legal representation Annual meetings and educational seminars Student membership Website:

19 Apply Your Knowledge What are two reasons why credentialing is important? ANSWER: The likelihood of a legal challenge to quality of care decreases when employees are certified, and Managed Care Organizations place importance on credentials for employees. BRAVO!

20 Apply Your Knowledge List three things professional medical assistant associations do or provide. Correct ANSWER: Medical Assistant Associations Set standards for quality and performance for the profession Define tasks and functions for an occupation Provide opportunities for member networking Assist members to achieve career goals

21 Formal Training and Educational Programs
Vocational-technical high schools Postsecondary vocational schools Community and junior colleges Four-year colleges and universities

22 Accreditation The process by which programs are officially authorized
Two recognized entities for accrediting MA programs The Commission for Accreditation of Allied Health Education Programs (CAAHEP ) Accrediting Bureau of Health Education Schools (ABHES) Must meet minimum standards

23 Graduating from an Accredited Program
Greater career options Completion of a program that meets national standards Provides recognition of your education by professional peers Makes you eligible for registration

24 Externships Obtain practical work experience
Required by accredited programs Duties will be planned to meet your program’s requirements

25 National Healthcare Association (NHA)
Established in 1989 as an information resource and network Offers certification exams and continuing education Services: Continuing education Program development Education, career advancement, and networking Registry of certified professionals

26 National Center for Competency Testing (NCCT)
Certifies the validity of competency and knowledge of the medical profession through examination Designations: National Certified Medical Assistant (NCMA) National Certified Medical Office Assistant (NCMOA)

27 Volunteer Programs Experience in a variety of settings
Practical experience Help you make career decisions Include on résumé

28 Multiskill Training Reduces health care costs
Personnel are cross-trained for more than one position Expands your career opportunities Office manager Certified Office Laboratory Technician Medical lab technician ECG technician Medical biller Hospital admission coordinator

29 Apply Your Knowledge What is the purpose of accreditation for medical assistant programs? List two advantages of multiskill training. ANSWER: Accreditation ensures that the program meets nationally accepted standards. ANSWER: Multiskill training reduces health care costs and expands your career opportunities. Great!

30 Daily Duties of a Medical Assistant
Duties will vary based on Type and size of practice setting Whether you are at entry level or advanced practice Governed by state law Advanced duties generally require additional training and certification.

31 Daily Duties – Administrative Examples
Entry level Greet patients Handle correspondence and answer telephone Schedule appointments Create and maintain patient medical records Advanced Develop and conduct public outreach programs Participate in practice analysis

32 Daily Duties – Clinical Examples
Entry level Assist the doctor during examination Asepsis and infection control Give medications and explain treatments to patients Advanced Initiate IVs and administer IV medications Report diagnostic study results

33 Daily Duties – Laboratory Examples
Entry level Perform Clinical Laboratory Improvement Amendments (CLIA) – waived tests Collect, prepare, and transmit laboratory specimens Teach patients to collect specimens Advanced Perform as Occupational Health and Safety (OSHA) compliance officer Perform moderately complex laboratory tests

34 Apply Your Knowledge F F T T True or False:
Your duties will never vary. Advanced duties never require additional training. State laws regulate medical assistant practice. You must have the appropriate training to perform a procedure. Duties vary based on practice setting, state law, level of practice. F F Advanced duties require advanced training and certification. T Kudos! T

35 Personal Qualifications
Critical thinking skills Attention to detail Empathy Willingness to learn Flexibility Self-motivation Professionalism

36 Personal Qualifications (cont.)
Neat appearance Uniform clean Shoes Hairstyle Nails Avoid acrylic nails Jewelry Tattoos Piercings Hygiene Health

37 Personal Qualifications (cont.)
Attitude Positive and caring Respond to criticism as a learning experience Take direction from authority without question Function as a vital member of a medical team

38 Improve Your Attitude If you can answer “yes” to any of these questions Do I have repeated conflicts with people? Have I had a conflict at work that has resulted in termination? Do I have conflicts with authority figures? Do people make comments about my attitude?

39 Personal Qualifications (cont.)
Integrity and honesty Everything you do and every task you complete should be performed with a goal of excellence These characteristics are key to providing superior customer service You must be dependable and reliable Your office staff and physician must be able to trust you and the decisions you make

40 Other Attributes Diplomacy Proper judgment Communication skills
Remaining calm in a crisis Willingness to work as a team member Ethical behavior Team Dynamics Continue

41 Team Dynamics Assist each other with required duties
Avoid interpersonal conflict with team members Perform extra responsibilities without questioning or complaining Be considerate of other team members’ duties and responsibilities

42 AAMA Occupational Analysis
Areas of competence for entry-level medical assistants Provides the basis for medical assisting education and evaluation Three areas of competence Administrative Clinical General

43 Scope of Practice No single definition of the Scope of Practice for medical assistants Varies by state of employment Resources AAMA AMT AMAA Occupational Analysis

44 Apply Your Knowledge List any four personal qualifications you should have to be an effective medical assistant. ANSWER: List any four of these personal qualifications that medical assistants should display: Critical thinking skills Attention to detail Empathy Willingness to learn Flexibility Self-motivation Professionalism

45 Apply Your Knowledge When should you take action to change your attitude? ANSWER: When you can answer “yes” to any of the following questions: Do I have repeated conflicts with people? Have I had a conflict at work that has resulted in termination? Do I have conflicts with authority figures? Do people make comments about my attitude? Correct!

46 In Summary 1.1 Responsibilities will vary from administrative to laboratory duties 1.2 Professional training includes formal training in a variety of educational settings 1.3 Personal characteristics include flexibility and good communication skills 1.4 Cross-training/being multiskilled is important for marketability

47 In Summary (cont.) 1.5 Continuing education keeps you abreast of changes in health-care and governmental regulations. 1.6 Certification and registration provide peer recognition and career advancement. 1.7 Professional membership affiliations provide networking opportunities.

48 End of Chapter 1 Participating in any aspect of healing is an awe-inspiring experience. — Carol Jackson, The Healer’s Art

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