Presentation on theme: "Globalization of Health Care"— Presentation transcript:
1 Globalization of Health Care – A ParkwayHealth’s PerspectivePresentation byDaniel James SnyderGroup Executive Vice President& Chief Executive OfficerOctober 21, 2008
2 “We must ensure that the global market is embedded in broadly shared values and practices that reflect global social needs, and that all the world's people share the benefits of globalization.”~ Kofi Annan ~
5 To be the global leader in value-based integrated healthcare About ParkwayHealthOur VisionTo be the global leader in value-based integrated healthcare
6 To make a difference in people’s lives through excellent patient care About ParkwayHealthOur MissionTo make a difference in people’s lives through excellent patient care
7 By striving for the finest clinical, service and operational outcomes. About ParkwayHealthOur ValuesPeople above all…By treating those we serve and each other with compassion, dignity, integrity and mutual respect.Excellence…By striving for the finest clinical, service and operational outcomes.Results…By exceeding the expectations of the people we serve and those we set for ourselves.
8 Our Strategic Priorities About ParkwayHealthOur Strategic PrioritiesPeople: Attract, develop, retain engaged employeesQuality: Achieve the finest clinical outcomesService: Attain the highest levels of service excellenceFinance: Meet and exceed our financial goals and targetsGrowth: Grow the system per our strategic plans
9 Our Progressive Global Reach New branding launched on 1 Sep 07.The new brand identity imbues the value and essence of the ParkwayHealth’s brand, so as to visually represent ParkwayHealth as a global leader in value-based integrated healthcare.Launch of ParkwayHealth’s International Brand Campaign in Nov 07.ParkwayHealth’s advertisements are now recognisable in the Group’s emerging markets such as the US, UK, Russia and the Ukraine, in Southeast Asia, aboard major inflight magazines and the Singapore media.
10 Corporate BackgroundListed in the Singapore Stock Exchange (SGX, 1974);Market Capitalization is near SGD 3 billion;Approximately 9,000 employees;Total revenues of SGD 870 million (FY2007);Launch of SGD 800 million Real Estate Investment Trust (REIT) 7 August 2007.
11 Our PeopleEstablishing an organization structure built to execute
12 Richard Seow Yung Liang Chairman Our Senior LeadersRichard Seow Yung Liang ChairmanDr. Lim Cheok PengGroup President & CEOChoo Oi YeeGroup SeniorVPSTRATEGYAnn YongGroup SeniorVP, PRDan SnyderGroup EVP & CEOMolly FooGroup Senior VPFINANCEJune TayGSVPLegal and RiskJustine WingroveCEO REITProf Low Teck SengCEO Parkway EducationFong Choon KhinGroup SVP Information
13 Leadership Behaviour Expectations Focus on people, excellence and results demonstrated by:Enthusiasm, energy and excitement“Can-do” attitudeMature and principled leadershipConfidenceSystems thinking and care about the wholeContinuous learning and innovation and Global MindsetTeamwork
14 Inspiring and motivating people to achieve the vision and mission… Healthcare Executive Leadership“Inspiring and motivating people to achieve the vision and mission…”
15 Our Unique Selling Propositions Maintaining excellent clinical initiatives aligned with global industry practices
16 Our Unique Selling Propositions (USP) Our Clinical OutcomesCLINICAL INDICATORTARGETCLINICAL OUTCOMECABGCABG Mortality Rate3.00%2.10%MIS Laparoscopic Surgery (Cystectomy, Myomectomy, Hysterectomy)Unexpected Return to ORLess than 1.00%0.00%Conversion Rate to Open Surgery0.98%MIS Laparoscopic Cholecystectomy0.60%In Vitro Fertilization (Mount Elizabeth)Live Baby Birth Rate35.00%40.00%Clinical Pregnancy Rate41.80%48.00%Stroke CareAvg. Time to have CT Scan following admission120 min57.2 minBarthel Indices for Stroke Patients41.2(Barthel Score On Arrival)54.7(Barthel Score At Discharge)Total Knee ReplacementNo. of Patients that are able to Ambulate 4th Post Operative DayMore than 90%93.80%Total Hip ReplacementSurgical Site Infection RateAcute Lymphoblastic Leukaemia (ALL)Initial Response to Remission Induction TherapyMore than 95%100%Source: Reflections (A ParkwayHealth Quality Division Publication)
17 Our Unique Selling Propositions (USP) Our ProcessesBenchmarking Against The Best (Process):In ParkwayHealth, as a leading healthcare organisation, quality of care is of utmost importance. Our hospitals and medical centres are benchmarked against world-class facilities globally to improve our systems for safer practices and better outcomes in patient care.In 2006, ParkwayHealth’s hospitals became Singapore’s first private healthcare provider to attain the prestigious Joint Commission International (JCI) accreditation.Technology also has the potential to transform and bring healthcare to the next level. ParkwayHealth has invested heavily in state-of-the-art medical equipment such as the Da Vinci Robotic Surgical System and the Aquilion One 320-Slice CT Scanner.
18 Our Unique Selling Propositions (USP) Competitive Pricing vs Peace of MindWhile procedure prices in Singapore are about 20-40% higher than some ofour neighbouring countries, it is also % cheaper than the UK and USParkwayHealth’s physician outcomes are as good as or even better thaninternational standardsPatients receive value-based, ethical, quality and safe care in our hospitals
19 Our Unique Selling Propositions (USP) Medical TravelPatients travel for complex medical treatment and surgery, not just to save on cost, but to get these procedures done earlier, and sometimes, to access the best specialists available in the field.In 2007, ParkwayHealth received the Singapore Tourism Special Recognition Award for the Group’s work in helping to create Singapore as a global medical hub.Foreign patients continue to be a vital segment of the Group’s business mix and a strategic growth area.
20 Our Patients Mix Foreign Patients - 30% (N= 240,000) Local Patients % (N= 560,000)ParkwayHealth market share is 60% (estimated) of total medical travellers to Singapore in 2007Foreign Patients Source :AfghanistanBrit. Virgin Is.East TimorIraqMongoliaSaudi ArabiaAlgeriaBruneiEgyptIrelandMyanmarSouth KoreaAustraliaBulgariaEthiopiaJapanNew ZealandSpainAustriaCambodiaFinlandKazakhstanNorth KoreaSri LankaAzerbaijanCanadaFranceKenyaNigeriaUAEBangladeshChinaGermanyKuwaitOmanUkraineBelgiumCoconut IslandsGuineaLaosPakistanUnited KingdomBermudaColumbiaHong KongLibyaPhilippinesUSABahrainCroatiaIndiaMalaysiaPortugalUzbekistanBhutanCyprusIndonesiaMaldivesQatarVietnamBrazilDenmarkIranMauritaniaRussian Fed.Zimbabwe20
21 Our ServicesAdopting a holistic approach to provide integrated facilities and expertise globally
23 Our Clinical ProgramsClinical programs bring together facilities and expertise for the comprehensive treatment of specific illnesses / conditions in the programTreatment and care that is grounded on good clinical practice- with excellent clinical outcome indicators patients benefitTreatment and care is delivered in a seamless mannerPerformance measures and benchmarksProfessional performance reviews23
28 Aquilion One 320-Slice CT Scanner Our Imaging ServicesAquilion ONEParkwayHealth is the first to install the Aquilion ONE 320-slice CT Scanner in Asia, outside Japan.Able to image an entire organ in a single rotation, ensuring greater accuracy and diagnostic confidence.Physicians can see 3-D depictions organs and how the organs’ blood flow are dynamically functioning or moving within and around the organ.Can perform uniquely comprehensive exams that can reduce overall healthcare costs.Aquilion One 320-Slice CT Scanner
29 Our Global PresenceParkwayHealth’s Hospitals, Medical Centres & International Patient Assistance Centres
30 Joint Commission International (JCI) All ParkwayHealth’s three hospitals in Singapore are accredited by JCI.JCI is the international accreditation arm of the Joint Commission on Accreditation of Healthcare Organisations based in the United States.The accreditation affirms that the processes and procedures we have put in place are of international quality standards. It represents a worldwide consensus on quality patient care and reflects state-of-the-art healthcare practices and healthcare delivery trends.Accredited in Year 2006Accredited in Year 2006Accredited in Year 2007
31 ParkwayHealth’s Regional Hospitals INDIA No. of beds225VIETNAMParkway Shenton International ClinicApollo Gleneagles, KolkataMALAYSIA No. of bedsCHINA No. of bedsGleneagles Intl Medical & Surgical Centre, Shanghai 4Luwan Inpatient and Specialty Centre, Shanghai 10Gleneagles Medical Centre, PenangGleneagles Intan Hospital, KL8 Pantai HospitalsPantai Medical Centre, KLSINGAPORE No. of bedsCheras Medical Centre, KLMount Elizabeth HospitalPantai Klang Specialist, KlangGleneagles HospitalHospital Pantai Mutiara, PenangEast Shore HospitalHospital Pantai Ayer Keroh, MalaccaDay Surgery & Medical CentreHospital Pantai Indah, KLParkwayHealth’s new hospital – ‘Hospital of the Future’ will be completed in 2011Hospital Pantai Putri, IpohHospital Pantai, Batu PahatBRUNEI No. of bedsGleneagles JPMC (Cardiac Centre)Total Number of Hospitals:15Total Number of beds: 3,174
32 International Patient Assistance Centre (IPAC) Services Include:Hotels Booking (Corporate Rates)Service Apartments BookingAirport Taxi and Meeting ServicesLimousine, AmbulanceDaily Visit to PatientsInterpreter, Food and Personal NeedsVideoconferencingBanking Services AssistanceOne-stop serviceEmergency CareNon-Emergency CareInquiry, Information, FeedbackSpecialist AppointmentEvacuation & RepatriationExtending Visa/FlightAirport Transfer Arrangements24-Hour Helpline: (65)