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Phone-glish A short dictionary of mobile communication in Australia developed by Louise and Bob Bannister for Women With Disabilities Australia June 2008.

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Presentation on theme: "Phone-glish A short dictionary of mobile communication in Australia developed by Louise and Bob Bannister for Women With Disabilities Australia June 2008."— Presentation transcript:


2 Phone-glish A short dictionary of mobile communication in Australia developed by Louise and Bob Bannister for Women With Disabilities Australia June 2008

3 2 Home Help Disclaimer Browse

4 3 Disclaimer Welcome to Phone-glish, a PowerPoint tool to help you make sense of phone jargon. It is a simple glossary of telecommunications terms in alphabetical order. Unfortunately it wont solve all your phone confusion - it only gives brief explanations. So WWDA accepts no responsibility for any action taken on reliance of Phone-glish contents.WWDA

5 4 Help Click on any underlined word to find out more about that term. Click here to go to the previous entry, in alphabetical order Click here to go to the main page Click here to go to the next entry, in alphabetical order Click here to go to the previous page you viewed Click here to go to this page Click here to find out about us

6 5 Browse a b c d e f g h i j k l m n o p q r s t u v w x y z 0-10

7 6 A-C ADSL AMTA Bluetooth Broadband Cable Caller ID Call waiting Cap CDMA Communications deviceCommunications device Conference call Computer Cordless Phone

8 7 ADSL ADSL stands for Asymmetric Digital Subscriber Line. It is a type of Broadband connection which uses your landline and a modem to link to the Internet.Broadband landline modem Internet ADSL is usually faster than a dial-up connection, and you can use your phone at the same time that you are connected to the Internet.dial-up phone The speed of your connection depends on how close you are to the telephone exchange. ADSL2 and ADSL2+ are faster types of ADSL and cost more to use.

9 8 AMTA AMTA stands for Australian Mobile Telecommunications Association. It is an organisation that represents Australias mobile telecommunications industry. Their web site is at

10 9 Bluetooth Bluetooth is the name of one type of local wireless network.local wireless network It works over distances of a few metres, and so is ideal for replacing the multitude of cables that usually join computer equipment (keyboards, mice and printers) together. It can also be used to link mobile phones to the same sorts of devices such as ear phones

11 10 Broadband Broadband is a high-speed way of transmitting Any data transmission faster than dial-up speeds is considered to be broadband.dial-up It can be used for Internet, but also for video and phone connections.Internet video phone Some types of broadband are ADSL, Cable, and satellite.ADSLCablesatellite

12 11 Cable Cable is a type of broadband data connection.broadband data Cable broadband is provided via a cable landline to your house or business.landline Most cables can carry Internet and television services at the same time.Internet

13 12 Caller ID Caller ID shows you the incoming number of the person who is phoning you. You can use this to decide whether to answer a call or not. That phone number is stored on a mobile phones call history so you can phone back. You can also hide your Caller ID, so the person you are phoning cannot see your phone number. You will need to contact your phone service provider to find out how to do this.service provider

14 13 Call Waiting Call Waiting is the beeping sound you hear when you are already on the phone and a second person Depending on which phone service you have, you can choose to switch over to the second call, or call back when you are finished. Contact your service provider to find out how to switch on, or switch off, Call Waiting.service provider CAUTION: Make sure you ask how much extra it will cost to use the Call Waiting service before you decide if it is worthwhile.

15 14 Cap A capped phone service can limit how much you pay each month for your phone. Suppose that your mobile phone service is capped at $30 per month, with $100 phone This really means that the cost of the mobile phone is $30 per month, and you have credit for $70 of free calls. If you use $80, you have exceeded the CAP by $10, so that your bill for the month will be $40 ($30 plus the excess of $10). Confusing, huh? CAUTION: There are many, many capped plans available. Generally the lower the size of the CAP, the higher the cost of your calls.

16 15 CDMA CDMA stands for Code Division Multiple Access. It is a way for mobile devices to talk to each other.way In Australia, there were two CDMA networks. One, run by 3 and Hutchison, closed down in The other, run by Telstra, was used mostly in regional Australia, and closed down on 28 April Telstra The Telstra CDMA network has been replaced by NextG.NextG CDMA is still used in some other countries.

17 16 Communication device A communication device may be a phone, cordless phone, mobile phone, satellite phone, computer, laptop, handheld computer or other device that is linked to a network that allows you to communicate. phonecordless phonemobile phone satellite phonecomputerlaptop handheld computernetwork This means having an exchange of information between two or more points.

18 17 Computer A computer is a device which processes many sorts of data. At first they were gigantic in size and filled whole rooms. Then we learned to make them smaller and smaller, so they could fit into our offices, and then into our lounge rooms and bedrooms. Now they are so small they fit on our laps and in our pockets. They help run our phones, cars, banks and supermarkets.lapspockets phones In fact these days they are pretty well unavoidable.

19 18 Conference Call A conference call allows people with different phone numbers at different locations to talk together during the same phone call, instead of having a conversation with just one person. You might use them for important family meetings, to have a committee meeting for your club, or talk with staff at a remote office. Your Service Provider can tell you how to organise a Conference Call. You may have to start an account with a Conference Call company such as Genesys, MyConference and Quorum.Service Provider CAUTION: Conference Calls can be very expensive. The person who organises the Call will be sent the Bill for the cost of the Conference Call.

20 19 Cordless Phone A cordless phone allows you to use your phone while you move around your home or It has two parts, a base station and a handset. The base station stays plugged into both the landline (via the phone attachment on the wall) and to the electricity supply.landline The cordless phone handset will only work within a short distance ( metres) of the base station. To move around more, you will need a mobile phone

21 20 D-G Data Disability Equipment Programs Dial-up modem Disability Services Ethernet GSM

22 21 Data Data is any information that can be sent from one communications device to another. Data can include text, voices, pictures and video. Data is sent from one device to another over a

23 22 DEP Disability Equipment Programs (DEP) are programs available to provide specialised telecommunications equipment to people with special needs so they can access a standard phone service. Telstras DEP is considered to be the main program. Optus DEP is a smaller program.Telstras DEPOptus DEP If you are not a Telstra customer, your Service Provider should be able to rent equipment from the Telstra DEP on your behalf. Make enquiries about it.TelstraService Provider Telstra DEP There are other disability services available.disability services

24 23 Dial-Up modem A dial-up modem connects to the Internet using your landline.modemInternetlandline Dial-up internet connections are generally slow to transfer data, and you cant use your phone while connected to the Any connection which transfers data faster than dial-up is called broadband.broadband See also ADSL.ADSL

25 24 Disability Services National Relay Service (NRS)National Relay Service Disability Equipment Program (DEP)DEP Telstra Disability Services (information you should check out)Telstra Disability Services Teletypewriters (TTY)TTY Disability Enquiry Hotline Directory Assistance Helpline (an easy read explanation) #_Toc

26 25 Ethernet Ethernet is the name of the most commonly used type of Local Area Network (LAN).LAN Ethernet LANs are used in offices to link computers together using wires.computers See also WiFi.WiFi The plug for an Ethernet cable looks like the one for your home phone but is just a bit bigger.

27 26 GSM GSM stands for Global System for Mobile Communications. World-wide GSM is the most common way that mobile phones talk to each phones GSM pioneered SMS. It also uses TDMA.SMS TDMA

28 27 H-L Hotspot iDEN Internet ISP LAN Landline Laptops

29 28 Hotspot Hotspot is a place that offers a public WiFi service. They are usually cafes, restaurants, libraries, or airports. WiFi If you have a WiFi device, you can access the Internet at such places, usually for a fee.Internet

30 29 iDEN iDEN is a system developed by the company Motorola that puts mobile phone and two- way radio functions into the one device. Think of it as a mobile phone mixed with a phone The walkie-talkie can be used over a greater range than most mobile phone systems. It is trunked, meaning that communication is kept private to a small group.

31 30 Internet The Internet is a network made up by linking computers and other devices from all around the You access the Internet through an ISP. ISP

32 31 ISP ISP stands for Internet Service Provider. It is a company or organisation that connects you to the Internet. Internet

33 32 LAN LAN stands for Local Area Network. A computer network that allows several devices in the same house or building to talk to each other.computernetwork

34 33 Landline A landline is a wire that comes into your house or business. It can be used for both telephone and data.telephonedata It most cases it is your home phone. You rent a landline from a service provider.service provider See ADSL, Cable, Dial-up, Twisted pairADSLCableDial-upTwisted pair

35 34 Laptops A laptop is a small computer, but one not small enough to fit in your If it fits in your pocket, it is a Palmtop.Palmtop Laptops usually have an inbuilt Modem to connect to the Internet. The connection can use a physical link via an Ethernet cable from computer to the phone plug, or via a wireless connection using WiFi. It may be able to talk to a number of other devices like a digital camera or mobile phone using the wireless Bluetooth system.ModemInternetEthernet phoneWiFimobile phone Bluetooth

36 35 M-N Mobile network Mobile phone Mobile phone standard Modem MMS Multimedia National Relay Service Network Next G

37 36 Mobile network Mobile Networks connect your mobile phone or computer to other phones or the phonecomputerphones Internet They are run by a Service Provider.Service Provider To use a Mobile Network, you need a mobile phone and to choose a mobile network service provider to subscribe to. Which one you choose will depend on the Phone Plans they offer and how much you want to pay. Phone Plans A SIM card in the phone connects you to the Mobile Network, and stores all information about your phone use.SIM card

38 37 Mobile Phone Mobile phones differ from ordinary phones in that they do not need a landline to work; and differ from cordless phones in that they can be used a long way from a base station. phones landline cordless phones Mobile Phones use a Mobile Network.Mobile Network Mobile phones offer all POTS services, plus 2G and 3G services.POTS 2G3G

39 38 Mobile phone standard There are many different ways in which mobile phones can talk to each other. Each is governed by a different Standard. It can be thought of as a way to allow people to talk in a crowded room. TDMA restricts when people can talk, so that only one pair are speaking at once. CDMA allows more people to talk at the same time, but each connected pair talks a different language, so that there is no confusion between the different conversations.TDMA CDMA See CDMA, GSM, iDEN, NextG, TDMA, 3GCDMAGSMiDENNextGTDMA3G

40 39 Modem A modem is usually a box that plugs in between your computer and your landline. It also plugs into the power point.computerlandline A modem allows you to send and receive data. data Most mobile phones can also work as a modem when connected to a phonescomputer See Dial-up, ADSL.Dial-upADSL

41 40 MMS MMS stands for Multimedia Messaging Service.Multimedia It is sending pictures, spoken messages or short videos via a phone. MMS is different from SMS, which can only be used for text.SMS

42 41 Multimedia Multimedia is messages and documents that have more than just writing and text. Multimedia includes sounds, pictures and video. Multimedia is a type of

43 42 National Relay Service The National Relay Service (NRS) is an Australia-wide telephone access service provided for people who are deaf or have a hearing or speech impairment. It is also available to anyone who wants to call someone with a hearing or speech impairment (via TTY).TTY The NRS website is: There are other disability services available.disability services

44 43 Network A network is a way of linking phones, computers and other devices together.phones computers See also: Bluetooth, Ethernet, Internet, LAN, Mobile Network, WAN.BluetoothEthernet InternetLANMobile NetworkWAN

45 44 NextG ® TelstrasTelstras 3G mobile network.3Gmobile network It is the largest mobile network in network Telstras CDMA customers were encouraged to move to NextG ® when the Telstra CDMA network closed on 28 April 2008.CDMA

46 45 O-R Optus Optus DEP Overseas Palmtop Phone Post paid POTS Prepaid

47 46 Optus Optus is the second largest telecommunications company in Australia.telecommunications company It is owned by Singapore Telecommunications. Optus owns Virgin Mobile.Virgin Mobile It has its own network, but uses Telstra Wholesale to provide network services where its customers are not covered by the Optus network.networkTelstra Wholesale It is a Mobile Network provider, a Service Provider for home phones, and an Internet Service Provider.Mobile Network Service ProviderInternet Service Provider More information can be found at

48 47 Optus DEP OptusOptus operates a small Disability Equipment Program (DEP) offering a number of equipment solutions such as TTYs and Volume Control Handsets. Optus also provide advice on mobile phones for hearing aid users.DEP More information on the DEP is at:DEP enuitem.813c6f701cee5a14f0419f108c8ac7a0/?vgn extoid=ad08a VgnVCM a67c0 aRCRD&vgnextchannel=d4078f1c VgnVCM a67c0aRCRD enuitem.813c6f701cee5a14f0419f108c8ac7a0/?vgn extoid=ad08a VgnVCM a67c0 aRCRD&vgnextchannel=d4078f1c VgnVCM a67c0aRCRD !!!!

49 48 Overseas There are world standards which govern how phone networks in different countries can talk to each other.networks Before you take your mobile phone overseas, you need to contact your service provider to organise Global phoneservice provider CAUTION: There will be different charges for Global Roaming depending on which country/ies you travel in and whether you use a pre-paid or post-paid service.pre-paidpost-paid

50 49 Palmtop A palmtop is a computer that is small enough to fit in your pocket. They are also called organisers. Usually they dont use the Windows program commonly used by Often, these devices will double as a mobile phone, or at least talk to your mobile phone using WiFi or phoneWiFi Bluetooth You may have heard people talk about their: PalmPilot, Message Pad, Pen Pad or Pocket Book.

51 50 Phone Once a black box with a handpiece and a dial, phones are now push-button devices with which you can talk, message, send photos, watch television, surf the Internet and just about anything else. This is called progress.messagesend photosInternet Since there was no acronym for phones, one had to be invented. They are called POTS.POTS

52 51 Post-paid Post-paid is one way to pay for your mobile phone service. With post-paid you pay your service provider for the calls you have made during the past phone service provider This means you sign a contract for a monthly phone plan and the service provider bills you for your phone usage. CAUTION: Most contracts are for a 24 month period – so be sure you can afford the costs. See also prepaid, Cap.prepaidCap

53 52 POTS POTS stands for Plain Old Telephone Services. A regular home telephone.telephone Most modern home phones have features such as Call waiting, Caller ID, Conference calls and Speed dialling. Call waitingCaller IDConference callsSpeed dialling Many households use a cordless phone to have the freedom to take calls anywhere round the home.cordless phone If you need special features, like a large buttons home phone, you may be eligible to a Big Button Phone through the Telstra Disability Equipment program.Telstra Disability Equipment

54 53 Pre-paid Pre-paid is one way to pay for your mobile phone service. With pre- paid you pay your service provider to supply you with a certain phoneservice provider You can get started by buying a complete Start-Up Kit which includes a mobile phone handset. If you already have a handset, you may need to just buy a SIM phoneSIM card You decide how much credit you wish to pre-pay for, according to how much you think you will use the phone, and the sort of phone calls you make. Pre-paid packages come in $30, $40, $50, etc, lots. You cannot use your phone unless you have paid for this credit. If you use up all the credit you will not be able to make further calls. There are 1000s of pre-paid outlets in the shops these days. CAUTION: There are many different plans. Most plans have a time expiry – so you might run out of time before you have used up all your credit, and then you lose the unspent credit. See also

55 54 S Satellite phones Service Provider SIM card Skype SMS Speed dialling

56 55 Satellite phones Satellite phones connect to a network by talking to a satellite in For this reason, they can be used almost anywhere, but are expensive to buy and to run. They are used in very remote locations or in areas where reception of other networks signals is poor.

57 56 Service Provider Service Provider is another name for a commercial company which provides a phone service. Sometimes just the word Provider is used or just the letters SP. They may also be referred to as Telecommunications Service Providers. See Optus, Telstra, Vodafone,OptusTelstraVodafone Virgin MobileVirgin Mobile, 3.3

58 57 SIM card A SIM card is a little card that fits in the back of your mobile phone to tell the mobile network who you are. Your SIM card may also hold your personal information, such as addresses and phone numbers you use, or a calendar, or phonemobile network If you change your phone number you will probably have to change your SIM card. Mobile number portability means that if you change the mobile network you use you can keep the same phone number, but you may have to get a new SIM card. If you just change phones, all you need do is move your SIM card to the new phone.

59 58 Skype Skype is a free downloadable computer program that allows you to use VoIP to make telephone calls over the Internet, using your computer. You can also buy a Webcam (computer camera) to plug into your computer and make Video over IP calls.VoIPInternetcomputerVideo over IP Calls between computers using Skype are free. Calls to landlines, mobile phones and overseas are cheap.landlinesmobile phones overseas See

60 59 SMS SMS stands for Short Message Service. It is also known as Texting.Texting These days, nearly all mobile phones allow you to send SMS. You type a message on your mobile phone keypad, and send it to another phones A newer system, called MMS, allows you to send Multimedia messages.MMSMultimedia

61 60 Speed Dialling Instead of dialling a long number, speed dialling lets you set a certain digit to do the same thing. So instead of entering your Aunt Mabel's eight-digit number, you can set up your phone so all you do is press one digit. phone This is very handy if you tend to hit the wrong button when dialling a long number.

62 61 T TDMA Telstra Telstras DEP Telstra Wholesale Telstra Disability Services Texting TTY Twisted pair

63 62 TDMA TDMA stands for Time Division Multiple Access. It is a way for mobile devices to talk to each other. 2G, GSM, cordless (DECT) phones, and iDEN use TDMA.way2GGSMcordless (DECT) phonesiDEN TDMA breaks data into very short time slots, with each device only sending and receiving in its own time slot. This contrasts with CDMA, where several devices can talk at once, but each device uses its own code.dataCDMA

64 63 Telstra Telstra is the largest telecommunications company in Australia.telecommunications company Telstra owns the majority of Australias landlines.landlines It was formerly a government-owned monopoly, and so inherited an obligation to provide access to a telephone landline to every Australian (the Universal Service Obligation). As a result, Telstra provides extra services and equipment for those with a disability.landline Universal Service Obligationservices equipment Their website is

65 64 Telstras DEP TelstraTelstra runs a major Disability Equipment Program (DEP). Telstra's DEP has been designed to provide eligible customers with specialised equipment to access the standard telephone service. Equipment may be viewed online OR enquire at a Telstra Shopfront and ask for a copy of their Disability Equipment Program catalogue. More information is at: pment.htm Telstra also provides additional services for people with disabilities.additional services

66 65 Telstra Wholesale Telstra Wholesale is a branch of Telstra that sells wholesale network services to other companies, for re- sale to consumers. Telstranetwork It can be found at

67 66 Telstra disability services To comply with the USO, Telstra provides a range of services to help people with disabilities. These include an operator-assisted Directory Assistance Helpline. See their website at atalogue/additional.htmUSOTelstradisabilities atalogue/additional.htm

68 67 Texting Texting is a noun that has become a verb. To text someone is to send short messages between mobile phones, using phonesSMS It has unavoidably produced its own variation of English, intended to keep messages as short as possible: If U dnt txt 2day UR Another way to send text is via TTY.TTY

69 68 TTY Teletypewriters (TTYs) allow you to send and receive text messages over a telephone. People with speech or hearing difficulties can have text-to-text conversations with other TTY users, or they can use the National Relay Service to have text to voice calls with other users. Telstra supplies a number of TTY models through the Disability Equipment Program (DEP).National Relay ServiceDEP

70 69 Twisted pair Somewhat disappointingly, this just means two wires twisted together. It is one form of landline.landline Using a twisted pair in a phone cable reduces electromagnetic

71 70 U-Z Universal Service ObligationUniversal Service Obligation Vodafone Voic VoIP Virgin Mobile WAN WiFi WiMAX Wireless Networking

72 71 Universal Service Obligation (USO) The Telecommunications (Consumer Protection and Service Standards) Act of 1999 provides that the Minister may declare that one or more telecommunications companies must take on certain obligations, including access to landlines to every Australian, provision of public phones and data services, and provision of telecommunications services for people with disabilities.landlines data The provider of the USO is currently Telstra.Telstra The Act can be found at n1.nsf/0/2C1FD3871B6122E9CA C77F9 n1.nsf/0/2C1FD3871B6122E9CA C77F9 More information about the USO is at:

73 72 Vodafone Vodafone is a telecommunications company, owned in Australia by the UK-based Vodafone Group.telecommunications company Vodafone offers GSM and Satellite services.GSM Satellite Their webpage is

74 73 Voic Voic records messages for you to listen to later on. So if you miss a call or you are already on the phone, the person calling is able to leave a message for

75 74 VoIP VoIP stands for Voice over Internet Protocol. It is a way to speak to people all around the world, using the Internet and a VoIP headset, or phone connected to a modem or computer. Internetmodemcomputer Usually people use a computer to access VoIP, but some phone companies now offer VoIP mobile phones You can also buy a computer camera (Webcam) to talk via Video over IP. This sends your picture and enables you to see the people you are talking to. Some new computers have inbuilt microphone and Webcam. If not, you can purchase them at low cost from a variety of stores. Video over IP stands for Video over Internet Protocol. See SKYPESKYPE

76 75 Virgin Mobile Virgin Mobile is a telecommunications company which was originally a partnership between Optus and Virgin Mobile (UK), but which is now owned by Optus. Optus provide network services for Virgin, but Virgin does all the sales, billing and customer relations.telecommunications companyOptusVirgin MobileOptusnetwork services Their webpage is

77 76 WAN WAN stands for Wide Area Network. Any network that is bigger than a LAN is a WAN. The biggest WAN is the Internet.NetworkLAN Internet

78 77 WiFi WiFi stands for Wireless Fidelity. It is one type of Wireless Networking. WiFi can be used for a home or business network (LAN), or for larger networks (WAN). WiFi is found in most new computers and laptops, as well as in some handheld devices and mobile phones.Wireless Networking networkLANWAN computerslaptopshandheld devicesmobile phones

79 78 WiMAX WiMAX stands for Worldwide Interoperability for Microwave Access. It is a type of wireless networking to provide broadband communication, that works over larger distances than WiFi.wireless networkingbroadbandWiFi WiMAX potentially works over km, so long as there is line of sight to the transmitter, and not to much reflection of microwaves bouncing off obstacles in between. There are very few WiMAX networks in Australia.

80 79 Wireless networking Wireless networking links computers, phones and other devices together without using wires.computers phones See Bluetooth, WiMAX, WiFiBluetoothWiMAXWiFi

81 G 2G 3G 4G 3

82 81 1G 1G was the first generation of mobile phones. They were big and clunky. You needed a briefcase or a car to carry them around. You cant get them any more, and even if you could, they wouldnt work. They were replaced by more modern phones, which where called second and third phonessecondthird Technically, the major difference between first and second generation phones is that 1G used analogue technology, but 2G, 3G, NextG, etc, use digital signals.

83 82 2G 2G was the second generation of mobile phone. mobile phone 2G phones can send and receive text messages and some other data, but cant make full use of multimedia and the Internet.textdatamultimedia Internet See 1G, 3G, NextG, 4G1G3GNextG4G

84 83 3G 3G is the third generation of mobile phone. Most mobile phones sold in Australia are now phone 3G phones can send text and multimedia messages, surf the Internet and can even be used to watch television.textmultimedia messagesInternet What you can do with a 3G mobile phone depends greatly on which Mobile network you phone In Australia, 3G services are provided by Optus, Telstra, Vodafone and 3. OptusTelstraVodafone 3

85 is a telecommunications company owned by Hutchison Whampoa in Hong Kong. 3 was the first company to offer 3G services in Australia. 3s own network covers major metropolitan areas. Outside that area 3 customers use Telstras networks.telecommunications company 3G Telstras Their webpage is

86 85 4G 4G (also known as Beyond 3G) is a general name used world wide for the next developments with mobile phones and wireless phones 4G will deliver much higher data rates (more information delivered much more quickly) than 3G, and devices will be able to roam across networks to find the most suitable one. See 1G, 2G, 3G.1G2G3G

87 86 About us Women With Disabilities Australia is: for women with all types of disabilities run by women with disabilities, for women with disabilities a national disability organisation a national women's organisation a national human rights organisation WWDA is a voice for the needs and rights of women with disabilities This WWDA project was supported by the Australian Government through the Telecommunications Consumer Representation Grants Program of the Department of Broadband, Communications & the Digital Economy.

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