1. KNOWLEDGE MANAGEMENT TEAM

2. Skill dalam knowledge Management 1. Time management 2. Learning technique 3. Networking skill 4. IT skill 5. Cooperative problem solving 6. Flexible & willing to try new things 7. Learning from mistakes

3. Kategori IT Skill 1.Retrieving information 2.Evaluating/assessing information 3.Organizing information 4.Analyzing information 5. Presenting information 6. Securing information 7. Collaborating around information

4. SENIOR MANAGEMENT ROLES Chief Knowledge Officer Responsible for: Formulating knowledge management strategy Handling knowledge management operations Influencing change in the organization Managing knowledge management staff

5. Contribution to KM goals: Maximize KM ROI in knowledge Exploit intangible assets Repeat success & share best practices Improve innovation & ideas Avoid knowledge loss & leakage after organizational restructuring

6. Chief Learning Officer Strategic, lead player in business organization Core responsibility is to ensure learning across entire system Operates using knowledge about how people learn, how learning affects work, how social & technical systems may support each other

7. CKO vs CLO CKO is more related to technology used to manage knowledge & information CLO is more related to human learning aspect

8. Tugas CLO 1. Cultural transformation Cultural transformation to support corporate new direction 2. Culture maintenance Designed to support the strategy & to address skills essential to maintain new culture 3. Contemporary initiatives Related to business development (e.g. develop marketing plan)

9. KM Roles & Responsibilities within Organization 1. Designing information systems 2. Managing information systems 3. Managing information resources 4. Training 5. Serving as information agencies 6. Providing competitive intelligence

10. 7. Maintaining customer relations for information systems/technology 8. Designing & producing information services & products publications, databases, multimedia 9. Serving as knowledge journalists 10.Acting as organizational information & KM policy analyst 11.Functioning as government KM policy analyst

11. The Ethics of KM Ethics establishes a framework for making decisions based on values & for determining what is right and wrong An ethical code for a profession is a system of standards to which those in the field agree to conform