1. 1 EECS IT Town Hall Meeting Anthony Joseph, CNIL Vice Chair Eric Fraser, EECS Director of IT February 21, 2007 E LECTRICAL E NGINEERING AND C OMPUTER S CIENCES U NIVERSITY OF C ALIFORNIA Berkeley

2. 2 Agenda E LECTRICAL E NGINEERING AND C OMPUTER S CIENCES U NIVERSITY OF C ALIFORNIA Berkeley Introductions EECS IT Survey Results IT Manager Presentations (10 minutes each) Lars Rohrbach – User Support and Helpdesk Kevin Mullally – Instructional Computing Fred Archibald – Networking Services Michael Bordua – Infrastructure Services Rob McNicholas – Web and Information Services Q and A

3. 3 E LECTRICAL E NGINEERING AND C OMPUTER S CIENCES U NIVERSITY OF C ALIFORNIA Berkeley

4. 4 E LECTRICAL E NGINEERING AND C OMPUTER S CIENCES U NIVERSITY OF C ALIFORNIA Berkeley Who and What is ? I nstructional & R esearch I nformation S ystems Mission: To provide state-of-the art computing and networking services in support of the EECS department's instructional and research goals.

5. 5 E LECTRICAL E NGINEERING AND C OMPUTER S CIENCES U NIVERSITY OF C ALIFORNIA Berkeley Who and What is ? I nstructional & R esearch I nformation S ystems Mission: To provide state-of-the art computing and networking services in support of the EECS department's instructional and research goals. Secret Mission: To play with state-of-the-art toys in an exciting, non- corporate environment and get paid for it.

6. 6 E LECTRICAL E NGINEERING AND C OMPUTER S CIENCES U NIVERSITY OF C ALIFORNIA Berkeley Helpdesk Managers: Ann DiFruscia and Phil Loarie Computer User Support Group (CUSG) Manager: Lars Rohrbach Information Management Group (IMG) Manager: Rob McNicholas Infrastructure Development Support Group (IDSG) Manager: Michael Bordua Instructional Support Group (ISG) Manager: Kevin Mullally Functional Groups IRIS Purchasing and Administration Caitlin Dey-Ward and Rachel Tibbetts Computer Networking Instructional Labs (CNIL) Committee - Meets 2 x Semester Prof. Anthony Joseph (VC) Eric Fraser Prof. Bernhard Boser Prof. David Messerschmitt Prof. Kris Pister Prof. Doug Tygar Christopher Brooks Prof. Ron Fearing Prof. Dan Garcia

7. 7 Other Computing Groups (non IRIS) E LECTRICAL E NGINEERING AND C OMPUTER S CIENCES U NIVERSITY OF C ALIFORNIA Berkeley Administrative Computing Group (ACG) Electronics Support Group (ESG) ERSO Computing Services ERSO Technical Support Staff Clustered Computing Group (CCG) BWRC Technical Support Various Technical Research Support Groups CITRIS Technical Support College of Engineering Technical Support

8. 8 E LECTRICAL E NGINEERING AND C OMPUTER S CIENCES U NIVERSITY OF C ALIFORNIA Berkeley Who are you? +2700 student accounts in instructional per semester

9. 9 E LECTRICAL E NGINEERING AND C OMPUTER S CIENCES U NIVERSITY OF C ALIFORNIA Berkeley Where are you?

10. 10 E LECTRICAL E NGINEERING AND C OMPUTER S CIENCES U NIVERSITY OF C ALIFORNIA Berkeley What do you use? +500 if clustered computing is added

11. 11 EECS IT Survey Results E LECTRICAL E NGINEERING AND C OMPUTER S CIENCES U NIVERSITY OF C ALIFORNIA Berkeley Results Summary at: http://www.surveymonkey.com/Report.asp?U=276217281939 Survey was sent out to all EECS users except Instructional Accounts (will be done separately) There were 448 responses (32% response) Too much to cover everything here ~68% of users manage their own machines ~19% have never used the helpdesk

12. 12 EECS IT Survey Results - Core Infrastructure E LECTRICAL E NGINEERING AND C OMPUTER S CIENCES U NIVERSITY OF C ALIFORNIA Berkeley

13. 13 EECS IT Survey Results - CUSG E LECTRICAL E NGINEERING AND C OMPUTER S CIENCES U NIVERSITY OF C ALIFORNIA Berkeley

14. 14 EECS IT Survey Results (cont.) E LECTRICAL E NGINEERING AND C OMPUTER S CIENCES U NIVERSITY OF C ALIFORNIA Berkeley If a tiered low cost storage service were offered, the most important features would be: ubiquitous access from all systems performance Less important would be: backup a snapshot feature the ability to grow and shrink the filesystem. Websites should support more services such as Wikis and dynamic content. Users would like to see calendar service offered to all members of the department if the funding were there. ~300 use it now at $20/year for license there is a one time $25/user startup fee for adding users Clustered Computing support needs better advertising, more resources and better integration with the rest of EECS services. http://www.millennium.berkeley.edu/

15. 15 Thank you for your feedback Questions? E LECTRICAL E NGINEERING AND C OMPUTER S CIENCES U NIVERSITY OF C ALIFORNIA Berkeley

16. 16 E LECTRICAL E NGINEERING AND C OMPUTER S CIENCES U NIVERSITY OF C ALIFORNIA Berkeley Computer User Support Group (CUSG) Lars Rohrbach

17. 17 E LECTRICAL E NGINEERING AND C OMPUTER S CIENCES U NIVERSITY OF C ALIFORNIA Berkeley CUSG System Administrators for hire A recharge unit of EECS, we provide system administration and computing support for faculty, staff and researchers

18. 18 E LECTRICAL E NGINEERING AND C OMPUTER S CIENCES U NIVERSITY OF C ALIFORNIA Berkeley CUSG Annual contract support of desktops and servers, as well as printers Time & Materials job requests also accepted Supporting Windows, Solaris, Linux, and MacOS

19. 19 E LECTRICAL E NGINEERING AND C OMPUTER S CIENCES U NIVERSITY OF C ALIFORNIA Berkeley CUSG OS installation and configuration Help with software Maintenance (patching, security) Monitoring (availability, security) Labor for warranty repair Troubleshooting Technical advice

20. 20 E LECTRICAL E NGINEERING AND C OMPUTER S CIENCES U NIVERSITY OF C ALIFORNIA Berkeley CUSG Professional help Experience and knowledge Low annual cost Group availability – there’s always someone to call on when things go wrong You and your students get back to research

21. 21 E LECTRICAL E NGINEERING AND C OMPUTER S CIENCES U NIVERSITY OF C ALIFORNIA Berkeley CUSG Don’t fight the system – let us fight for you! You do research, while we attend to your machines We keep up on policy changes, network changes, and security issues

22. 22 E LECTRICAL E NGINEERING AND C OMPUTER S CIENCES U NIVERSITY OF C ALIFORNIA Berkeley CUSG Future developments –Vista preparations –Daylight Savings Time patches –The usual patching & upgrading

23. 23 E LECTRICAL E NGINEERING AND C OMPUTER S CIENCES U NIVERSITY OF C ALIFORNIA Berkeley EECS Helpdesk

24. 24 E LECTRICAL E NGINEERING AND C OMPUTER S CIENCES U NIVERSITY OF C ALIFORNIA Berkeley EECS Helpdesk Central point of contact for computer support within the EECS department help@eecs 642-7777 395 Cory, 313 Soda

25. 25 E LECTRICAL E NGINEERING AND C OMPUTER S CIENCES U NIVERSITY OF C ALIFORNIA Berkeley EECS Helpdesk Answer questions in person, by phone or by email Online documentation: http://iris.eecs.berkeley.edu Direct users to appropriate contacts Recorded message at 642-7777 in the event of any significant outages Software loan library

26. 26 E LECTRICAL E NGINEERING AND C OMPUTER S CIENCES U NIVERSITY OF C ALIFORNIA Berkeley EECS Helpdesk Fedora Core 5 for x86 Mac Office 2004 Mathematica 5.1 Matlab R2006a: Unix/Mac PPC Matlab R2006a: Windows Office 2000 Office 2003 Office 2007 for Windows T41 drivers for Windows T60/X60 drivers for Windows Visio 2003 Pro Visual Studio.NET Windows 2000 Professional Windows 2003 Server Service Pack 1 Windows Critical Patches (01/12/06) Windows XP 64-bit Itanium Windows XP Patched (01/12/2006) Windows XP SP2: Simplified Chinese

27. 27 E LECTRICAL E NGINEERING AND C OMPUTER S CIENCES U NIVERSITY OF C ALIFORNIA Berkeley Tech support services for EECS instruction Kevin Mullally Instructional Support Group (ISG) EECS Instructional Support

28. 28 E LECTRICAL E NGINEERING AND C OMPUTER S CIENCES U NIVERSITY OF C ALIFORNIA Berkeley EECS Instructional Support Accounts ‘class’ accounts‘named’ accounts Instructional accounts: for access to Instructional computers, WEB sites, printers named accounts: login names are personalized (bbking, rcrumb, etc) default account used for many classes for all EECS majors (ugrad & grad) as long as enrolled for non-EECS majors who are in one of those classes get one by logging in as ‘newacct’ class accounts: login names are generic (cs61a-xx, ee40-yy, etc) for classes that need special features expire at the end of the semester; login names are reused get one from the instructor in class

29. 29 E LECTRICAL E NGINEERING AND C OMPUTER S CIENCES U NIVERSITY OF C ALIFORNIA Berkeley EECS Instructional Support Labs & Servers computers (ISG)electronics (ESG) Labs: 105, 119, 125,140, 199, 204, 218, 353 Cory 271, 273, 275, 277, 330, 349 Soda C10, C30, C50 Hearst Field Annex Login servers: cory, c119, pulsar, quasar (Solaris) nova, star, solar, h30, h50 (Solaris) torus, pentagon, cube, rhombus, sphere (Solaris) ilinux1, ilunux2, ilinux3 (Linux) iserver2, kramnik (Windows) Services: Email (http://imail.eecs)http://imail.eecs WEB (http://inst.eecs)http://inst.eecs Software (http://inst.eecs/software)http://inst.eecs/software E-Academy (http://msdnaa.eecs)http://msdnaa.eecs

30. 30 http://schedule.berkeley.edu http://courseweb.berkeley.edu E LECTRICAL E NGINEERING AND C OMPUTER S CIENCES U NIVERSITY OF C ALIFORNIA Berkeley http://www.eecs.berkeley.edu/education/courses.shtml http://bspace.berkeley.edu Course WEB sites on http://inst.eecs.berkeley.edu you can make a public WEB page on bSpace consider archiving when deciding where to store WEB data may be on a research WEB server EECS Instructional Support Finding course WEB sites

31. 31 E LECTRICAL E NGINEERING AND C OMPUTER S CIENCES U NIVERSITY OF C ALIFORNIA Berkeley EECS Instructional Support campus servers for maillists & newsgroups http://bearfacts.berkeley.edu Class email lists for instructors are on http://bearfacts.berkeley.eduhttp://bearfacts.berkeley.edu Google newsgroups are not in synch with news.berkeley.edu from off-campus, WebNews is a simple news client that runs on our WEB server or connect to authnews.berkeley.edu via Outlook, Thunderbird, etc http://inst.eecs.berkeley.edu/webnews http://lists.berkeley.edu

32. 32 E LECTRICAL E NGINEERING AND C OMPUTER S CIENCES U NIVERSITY OF C ALIFORNIA Berkeley EECS Instructional Support “research” and “instructional” resources UNIX Domain Research UNIX Domain Instructional ”EECS” Windows Domain Research & Instructional Home dirs on coeus Email on http://imap.eecs WEB on http://www.eecs H:=coeus U:= fileservice Home dirs on mamba Email on http://imail.eecs WEB on http://inst.eecs help@eecs inst@eecs

33. 33 E LECTRICAL E NGINEERING AND C OMPUTER S CIENCES U NIVERSITY OF C ALIFORNIA Berkeley Tech support services for EECS instruction:  computer accounts for coursework  labs and login servers  finding course WEB sites  maillists and newsgroups Comparing “research” and “instructional” resources:  password domains (Windows, instructional UNIX, research UNIX)  home directories(U: vs H: in Windows)  email addresses(user@imail.eecs vs user@eecs)  WEB pages(http://inst.eecs vs http://www.eecs)http://inst.eecshttp://www.eecs  help(inst@eecs vs help@eecs) EECS Instructional Support Summary

34. 34 EECS Networking Key Updates Spring 07 Fred Archibald E LECTRICAL E NGINEERING AND C OMPUTER S CIENCES U NIVERSITY OF C ALIFORNIA Berkeley

35. 35 Phased Network Refresh Model 2006/2007 Core Network Upgrade 2007/2008 Wireless Network Upgrade 2008/2009 Edge Network Switch Upgrade –Closet Switches For Desktop Connections @ 1 GB/Sec E LECTRICAL E NGINEERING AND C OMPUTER S CIENCES U NIVERSITY OF C ALIFORNIA Berkeley

36. 36 Core Network Upgrade Core Switches in Cory and Soda to 10 Gig Upgrade EECS Firewalls to 10 Gig Upgrade Campus Edge Switch to 10 Gig Work Ongoing Now E LECTRICAL E NGINEERING AND C OMPUTER S CIENCES U NIVERSITY OF C ALIFORNIA Berkeley

37. 37 EECS Core Network Upgrade E LECTRICAL E NGINEERING AND C OMPUTER S CIENCES U NIVERSITY OF C ALIFORNIA Berkeley

38. 38 EECS Wireless “Ubiquitous” 802.11a/b Coverage –Ubiquitous Really Means 90-95% Production EECS WLANs Now Inside Firewall –SSIDs: “EECS and EECS-11a” –Use Of FireEye Appliance Allowed This –We Encourage Use Of EECS-11a We Are Investigating 802.11n –Standards Not Yet Finalized –Enterprise Use Not Likely Until Mid-Late 2008 –EECS Will Likely Use 802.11n At 5.2 GHz Rather Than 2.4 Ghz –802.11n Requires Upgrade To Wired Network E LECTRICAL E NGINEERING AND C OMPUTER S CIENCES U NIVERSITY OF C ALIFORNIA Berkeley

39. 39 FireEye Appliance FireEye Is An Anti-Malware Security Appliance –(Windows Only Today) Wireless Traffic Mirrored To Appliance All Traffic Run Against Virtual Machines –Approx 10-20 VMs Built Up And Torn Down On The Fly Info Re Compromised VMs Are Pushed To Wireless Controllers And Compromised Clients Contained E LECTRICAL E NGINEERING AND C OMPUTER S CIENCES U NIVERSITY OF C ALIFORNIA Berkeley

40. 40 Overall Wireless Use Overall Weekday Peak Of 600 Simultaneous Users Mesh Weekday Peak 100 Users E LECTRICAL E NGINEERING AND C OMPUTER S CIENCES U NIVERSITY OF C ALIFORNIA Berkeley

41. 41

42. 42 UC Berkeley Mesh Experimental Pilot Program Collaboration Between EECS/IST/Cisco Primarily Outdoor Coverage Client Support For 802.11b/g Mesh Backhaul Uses 802.11a Currently 2 WLANs supported –EECS –AirBearsBeyond E LECTRICAL E NGINEERING AND C OMPUTER S CIENCES U NIVERSITY OF C ALIFORNIA Berkeley

43. 43 RAP MAP

44. 44 Cory Hall RAP Installation

45. 45 Wheeler Hall MAP Installation

46. 46 E LECTRICAL E NGINEERING AND C OMPUTER S CIENCES U NIVERSITY OF C ALIFORNIA Berkeley Infrastructure Development Support Group (IDSG) Michael Bordua

47. 47 IDSG - Townhall EECS Survey Results Other Info Storage Refresh E LECTRICAL E NGINEERING AND C OMPUTER S CIENCES U NIVERSITY OF C ALIFORNIA Berkeley

48. 48 EECS Survey Results Spam Tagging –Block 21% –Tag 57% –Pass 22% –White/Black Listing https://bc[1,2].eecs.berkeley.edu Virus Filtering –Block 25% –Virus Clean/Remove.51% Webmail Interface – Work in progress Host Adding/Updating E LECTRICAL E NGINEERING AND C OMPUTER S CIENCES U NIVERSITY OF C ALIFORNIA Berkeley

49. 49 Other Info SWW Service Availability –IMAP 99.9% –Storage 99.9% –Spam 99.9% –MX’s 99.9% E LECTRICAL E NGINEERING AND C OMPUTER S CIENCES U NIVERSITY OF C ALIFORNIA Berkeley

50. 50 Storage Refresh Current Storage New Storage Benefits E LECTRICAL E NGINEERING AND C OMPUTER S CIENCES U NIVERSITY OF C ALIFORNIA Berkeley

51. 51 Current Storage Direct Attached Storage Doesn’t allow for easy growth May duplicate resources Less centralized management E LECTRICAL E NGINEERING AND C OMPUTER S CIENCES U NIVERSITY OF C ALIFORNIA Berkeley

52. 52 Current Storage coeusprojectimapOther server(s) E LECTRICAL E NGINEERING AND C OMPUTER S CIENCES U NIVERSITY OF C ALIFORNIA Berkeley

53. 53 New Storage Storage Area Network (SAN) Backend Fiber Channel Switch NAS Frontend E LECTRICAL E NGINEERING AND C OMPUTER S CIENCES U NIVERSITY OF C ALIFORNIA Berkeley

54. 54 Storage Solution 2007 San Arrays NAS Gateways IMAP Server Other Server(s) Fiber Channel Switch

55. 55 Benefits Expandability No change in user experience Flexibility Integrate Storage Needs Easier to maintain Capability to use for Research needs. Direct host access Other Cost Models –No Backups –Scratch –??? E LECTRICAL E NGINEERING AND C OMPUTER S CIENCES U NIVERSITY OF C ALIFORNIA Berkeley

56. 56 E LECTRICAL E NGINEERING AND C OMPUTER S CIENCES U NIVERSITY OF C ALIFORNIA Berkeley Information Management Group (IMG) Rob McNicholas

57. 57 IMG Responsibilities Technical management of the department’s web server (www.eecs / www.cs) configuration / maintenance (not the content)www.eecs www.cs Design and technical support of IRIS web site (iris.eecs). Research into new (mostly) web-based services. E LECTRICAL E NGINEERING AND C OMPUTER S CIENCES U NIVERSITY OF C ALIFORNIA Berkeley

58. 58 E LECTRICAL E NGINEERING AND C OMPUTER S CIENCES U NIVERSITY OF C ALIFORNIA Berkeley IMG Responsibilities (cont’d) IRIS Network request and query forms IRIS User Account request forms plus internal applications for creating/managing user accounts. Billing database for IRIS recharge activities Other internal applications Application development for IRIS, e.g.:

59. 59 E LECTRICAL E NGINEERING AND C OMPUTER S CIENCES U NIVERSITY OF C ALIFORNIA Berkeley New Services! Mailing list manager – Sympa (https://lists.eecs.berkeley.edu/sympa) Instant Message server – Jabber / XMPP (jabber.eecs.berkeley.edu)

60. 60 E LECTRICAL E NGINEERING AND C OMPUTER S CIENCES U NIVERSITY OF C ALIFORNIA Berkeley Sympa quick overview Sympa is a modern open-source mailing list manager (similar to Mailman) but oriented towards large organizations. (Originally developed at a European university) Ability to build lists from external data sources is very useful to department – starting to move department lists there. Anyone in department can create and manage their own mailing lists now! Sympa docs at www.sympa.org. Local docs coming soon to iris.eecs (search for ‘sympa’)www.sympa.org

61. 61 E LECTRICAL E NGINEERING AND C OMPUTER S CIENCES U NIVERSITY OF C ALIFORNIA Berkeley Jabber quick overview Open protocol alternative to AOL IM or Yahoo Messenger Tied to existing EECS infrastructure – no need to create a separate account Compatible with Google Talk For details, https://iris.eecs.berkeley.edu/ search for ‘jabber’https://iris.eecs.berkeley.edu/

62. 62 E LECTRICAL E NGINEERING AND C OMPUTER S CIENCES U NIVERSITY OF C ALIFORNIA Berkeley Future Plans… Bring up a new server to support server- side scripting for the masses Investigating other services that the department might want (e.g. Wikis, WebDAV, SourceForge, subversion server) Send your comments or requests to img@eecs

63. 63 E LECTRICAL E NGINEERING AND C OMPUTER S CIENCES U NIVERSITY OF C ALIFORNIA Berkeley Open Discussion

64. 64 IRIS Administrative Staff E LECTRICAL E NGINEERING AND C OMPUTER S CIENCES U NIVERSITY OF C ALIFORNIA Berkeley IDSG Billings Monthly Computer Accounts: CIF, ICF, Guest Wireless Disk Usage Annual CalAgenda Account Renewal Matlab License Renewal CUSG Billings Monthly Time and Materials Contract Changes Annual Machine Contracts Exchange Server Accounts Forms for IDSG managed user accounts can be found under “Requests” at: http://iris.eecs.berkeley.edu/roster/