2. Chapter 13 Security

3. Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc. Objectives State the major responsibility of the security department. List the four groups of security activities. Determine three examples of structural security. Determine three examples of security policies. continued

4. Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc. Objectives Describe the three basic tasks that security officers perform while on patrol. Describe the relationship between the security department and the front desk. Assess the role of all employees in maintaining security. List the four security-specific tasks that the director of security performs.

5. Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc. Security Functions of security include –preventing crimes and accidents –responding to problems and emergencies Good security is critical for protecting guests, employees, and hospitality businesses

6. Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc. Overview of Security Large lodging properties may have a separate security division In smaller properties, the rooms division or the general manager may be responsible for security Some hotels hire an outside company to provide security officers

7. Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc. Protection The security staff is responsible for protecting –guests –employees –property ©Claudio Divizia/Shutterstock.com

8. Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc. Threats to Security People who intend to do harm Hazards and accidents Natural disasters

9. Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc. Liability Liability refers to the responsibility to pay for damage or loss Most states have limitations of liability, or limits on the amount a hotel must pay a guest for loss of property Hotels may provide safe deposit boxes kept in a vault for guest use continued

10. Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc. Liability The risk of lawsuits can be reduced with good safety and security procedures Insurance helps to protect against financial loss Types of insurance policies include –property insurance –liability insurance –crime insurance

11. Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc. Security Staff Plainclothes security officers –wear regular clothing –keep patrons from thinking the establishment has a crime problem Uniformed security officers –give the impression that everything is under control –make guests feel safe

12. Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc. Structural Security Structural security, the security features built into a lodging property, include –buildings –guest rooms –technology, such as security systems

13. Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc. Security Policies Security policies are rules employees must follow to ensure security –Employee ID cards –Key control, including key cards –Limiting the number of entrances –Lost and found procedures

14. Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc. Surveillance Surveillance is closely observing what is going on in an area May be performed by a patrol Includes routine tasks

15. Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc. Records and Investigations Security officers document all security incidents in a security log They provide detailed information about any accidents in an accident report

16. Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc. Role of All Employees Security and front desk staff work together to handle guests’ security concerns and respond to emergencies All employees are responsible for noticing and reporting problems or dangers and should –report accidents and hazards –report suspicious people –take responsibility for keys and key cards

17. Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc. Preventing Employee Theft Keep supplies in locked rooms and use a requisition system Take inventory to see if items are missing Restrict times and locations where employees enter and exit the building Record employees’ arrival and departure times Inspect packages taken into or out of the building by employees

18. Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc. Director of Security The director of security –hires and manages staff –manages the department’s budget –develops and implements security policies –trains employees –prepares staff schedules –maintains equipment

19. Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc. What are two basic functions of security? –preventing crimes and accidents; responding to problems and emergencies The security staff is responsible for protecting guests, property, and _____. –employees Chapter 13 Review continued

20. Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc. What are the three categories of threats to security? –people who intend to do harm; hazards and accidents; natural disasters What three types of insurance do hospitality businesses buy to limit financial loss? –property, liability, and crime insurance Chapter 13 Review continued

21. Permission granted to reproduce for educational use only.© Goodheart-Willcox Co., Inc. What is structural security? –the security features built into a property Who is responsible for reporting accidents and hazards? –all employees Chapter 13 Review