1. Transforming the Business of Government Through Shared Services JOHN SINDELAR Deputy Associate Administrator United States General Services Administration
North American Day 2005

2. Foundational E-Gov Implementations
Presidential Priority E-Government Initiatives
GovBenefits.gov (DOL)
Recreation One-Stop (DOI)
IRS Free File (TREAS)
E-Loans (DOED)
USA Services (GSA)
Geospatial One-Stop (DOI)
Disaster Management (FEMA)
SAFECOM (DHS)
E-Vital (SSA)
Grants.gov (HHS)
E-Rulemaking (EPA)
Expanding Electronic Tax Products
for Businesses (TREAS)
International Trade Process
Streamlining (DOC)
Consolidated Health Informatics
(HHS)
Federal Asset Sales (GSA)
Business Gateway (SBA)
Federal Enterprise Architecture
E-Authentication (GSA)
E-Training (OPM)
Recruitment One-Stop (OPM)
Enterprise HR Integration (OPM)
E-Clearance (OPM)
E-Payroll (OPM)
E-Travel (GSA)
Int. Acquisition Environment (GSA)
E-Records Management (NARA)
Direction:
Increasing Adoption & Utilization
Maximizing Operational Capabilities
Increasing Interoperability through standards
Shutting down duplicative systems

3. Federal Enterprise Architecture (FEA)
The Common Language for IT Investments
Business-Driven Approach
Performance Reference Model (PRM)
Component-Based Architecture
Government-wide Performance Measures & Outcomes
Line of Business-Specific Performance Measures & Outcomes
Business Reference Model (BRM)
Lines of Business
Agencies, Customers, Partners
Service Component Reference Model (SRM)
Capabilities and Functionality
Services and Access Channels
Data Reference Model (DRM)
Business-focused data standardization
Cross-Agency Information exchanges
Technical Reference Model (TRM)
IT Services
Standards

4. FEA Discovery: Redundant Development, Modernization and Enhancement Investments
Source: FY04 Results from analysis using the Business Reference Model Numbering Scheme

5. Shared Services Environment Why? To What End?
Common Solutions for Common Business
Processes – Federal Lines of Business (LOB) Initiative:
Program-specific decision-making to Enterprise level
Leverage commonalities in IT hosting, services and business processes operating in multiple agencies
Interface with E-Gov Common Solutions.
Yield long-term cost savings and benefits through reduction of redundant investments and the establishment of a shared service environment
Resource constrained environment
Align resources with core agency mission
Improve service delivery and increase operational efficiencies

6. Lines Of Business Initiatives Where Are We?
Lines of Business & Status:
Financial Management – Centers of Excellence – tentatively approved; due diligence validation; solicitations in 05.
Human Resources Management– Same as above
Grants Management – 06 implementation of common solution
Case Management – litigation common solution implemented 06
Federal Health Architecture – target architecture in 05
IT Security – recommendations in the Fall 05
Information Sharing – planning stage

7. Business Model for the Shared Services LOB Initiatives
Mar 2004
Apr 2004
May 2004
Jun 2004
Jul 2004
Aug 2004
Sep 2004
Kick Off Meeting
3/18/04
LoB Vision & Plan Completed
3/25/04
Define/ Plan LoB
Develop RFI
RFI Distributed 4/15/04
RFI Responses Received
5/17/04
Develop Common Solution & Target Architecture
Final Solution & Architecture
8/2/04
Draft Solution & Architecture
6/30/04
Develop Business Case
Draft Joint Business Case
8/2/04
Final Joint Business Case
Early Sept. ‘04
Monitor and Communicate LoB Progress/Status

8. FM LoB Shared Service Delivery Model
Note: number of COEs, and agencies per COE, is notionally represented.

9. LOB Implementation Issues
Change Management
Governance
Metrics/SLAs
Commercial Sector Participation
Acquisition Strategies
Financing

10. Ingredients for Success in a Shared Services Environment
Right Business Case – Technology opportunities driving benefits from economies of scale; value proposition eliminating redundant investments
Sustained Top-Down Leadership and transparent decision-making
Management Team to drive effective stakeholder participation, project management skills, early wins
Prioritization of competing resources to facilitate developmental effort

11. Deputy Associate Administrator Office of Governmentwide Policy
For more information …
John Sindelar
Deputy Associate Administrator
Office of Governmentwide Policy
General Services Administration (GSA)
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