1. SERENATE final workshop What about « non traditional » users? Sabine Jaume-Rajaonia Jaume@renater.fr

2. SERENATE final workshop Preamble Thanks to the NRENs for their participation ! (COMPENDIUM + case studies) This report will address : –« Non traditional » Users : who are they? –Needs : what are their needs? –NRENS : what is their role?

3. SERENATE final workshop 1.Users They are mainly defined by the AUPs : NRENs being financed by public resources, they control who they deliver the service to, and do not wish enter in competition with commercial Internet Service Providers. So “non traditional” users also have to stick to AUPs.

4. SERENATE final workshop All NRENs user types (source TERENA Compendium 2003)

5. SERENATE final workshop 10 case studies Schools : o Case study by FCCN, the portuguese research network : “Connecting Schools: the Portuguese Experience” o Case study by UNI-C, Danish IT Centre for Education and Research : “Sektornet -The Danish School Network” Further Education : o Case study by UKERNA : “Connection of the UK Further Education Sector to JANET” Student access : o Case study by SURFnet : “Realising home Internet connections for students in the Netherlands” Users from the Case studies

6. SERENATE final workshop Arts and culture : o Case study by a professor of artistic education at the Ecole Régionale des Beaux Arts in Nantes, France: “French Schools of Art and Communication Networks and RENATER (Réseau National de l'Enseignement et de la Recherche)” Librairies : o Case study by POZNAN MAN: “Report on status connectivity and services provided by the Polish NREN for libraries in Poland” o Case study by RENATER: “ Linking the Bibliothèque nationale de France to the RENATER network (as part of the content loop)” o Case study by SUNET: “Those ladies at the library don’t really need Broadband, do they?”

7. SERENATE final workshop Museums : o Case study by SUNET: : “The Internet shows the way forwards from pre-history to the future” Administrations : o Case study by M Devester, journalist :”BELNET Case study” Hospitals : It was not possible to indentify a possible case study for connecting hospitals as it seems there is not yet a generalisation of connecting public/private hospitals on NRENs.

8. SERENATE final workshop 2.Needs Among needs that are expressed in the case studies, we can find : 2.1. General Internet services - e-mail - FTP service and access to FTP archives - News - Domain name registration - Helpdesk - Dial-up and ISDN (to cover wider geography) The helpdesk seems associated to a “basic” service requested by users.

9. SERENATE final workshop 2.2. Network services - IP address allocation - DNS operation - Online network management information - Caching and mirroring services ( see “Connection of the UK Further Education Sector to JANET”) - Traffic monitoring - Fault management service - Management and provision of access router (see “Connection of the UK Further Education Sector to JANET”) - CERT, firewalls, anti spam/virus (mentioned notably in “Connection of the UK Further Education Sector to JANET”, “Sektornet -The Danish School Network”, “Report on status connectivity and services provided by the Polish NREN for libraries in Poland”) It is important to note that security is a big issue for the community of users we are referring to.

10. SERENATE final workshop 2.3.Related services - Training - Technical support - Support for multimedia application - VoIP test (see “BELNET case study”) - Videoconferencing service (see for example Skolekom (mail and conferencing system) in “Sektornet -The Danish School Network”) - Web hosting (see for example the Web Hotel in “Sektornet -The Danish School Network” or the educational server in “Connecting Schools: the Portuguese Experience” ) - Information about last mile issue (notably in “French Schools of Art and Communication Networks and RENATER’) What we can see here is that the notion of “service” is very important to these users and with consequences on NRENs.

11. SERENATE final workshop Role of NRENs : missions vary across Europe. ( see TERENA COMPENDIUM) Concerning these « non traditional » users, role of NREN varies from : –no implication of the NREN as such, but development of a parallel network dedicated to a community of users by the same organisation which runs the NREN (“Sektornet The Danish School Network”) –to providing an access to an infrastructure only –or to providing an access and a series of complementary services. 3.NRENs

12. SERENATE final workshop What implications on NRENs? i. Technical implications - provide connections to the backbone - traffic monitoring (see “Realising home Internet connections for students in the Netherlands) : either to limit the traffic or to reserve some bandwidth from applications - security : enhance AAA ii. Organisational changes - create a helpdesk and provide technical support : can be done in house (staff/cost impact) or outsourced (cost impact) - training (staff/cost impact) These mean strategic orientations and management and budget issues.

13. SERENATE final workshop Case studies conclusions They are very POSITIVE about their experience ! Case studies did not report any competition problem with ISPs.

14. SERENATE final workshop Some recommandations ? The case stories show that a strong policy and continued political and financial support are necessary. NRENs face changes they can manage provided that they have the adequate budget to cope with the assistance and the related services requested by these users Connecting the “non-traditional NREN users” to a NREN remains a national issue, but this would certainly be encouraged by European policies.

15. SERENATE final workshop For any further comments on the D 15 report Please send a mail to jaume@renater.fr Thank you!