1. SERENATE USER WORKSHOP What about « new » users? Sabine Jaume-Rajaonia RENATER TERENA Executive Member Jaume@renater.fr

2. SERENATE USER WORKSHOP Who are the « new » users? Schools students with 24x7 access hospitals libraries Museums Archives Ministries /funding bodies SMEs for research activities Any others?

3. SERENATE USER WORKSHOP What kind of use of the network? Some ideas from the answers to the SERENATE USER questionnaire: Access to large database –Majority of YES –There is a difference between consultation and down-loading the file –Users are aware of the size of the files –Fields : Bibliography, social research, computer science, bio-informatics, e-journals, education, medical, litterature, multimedia, library catalogues What about the audience?

4. SERENATE USER WORKSHOP Use of the National Research Network –Majority of YES but reading the answers may be confusion between the network as an infrastructure and as content (servers) Is networking important for your work (other then e-mail or www) –Majority of YES –Services : distance collaboration, access to data bases and forum, file download,distributed computing, virtual communities, client-server services, distance learning. What about the audience? What kind of use of the network?

5. SERENATE USER WORKSHOP Use of videoconferencing –Majority seem not to –Here are identified pros/cons What kind of use of the network? ProsCons Usefull when alternative to face to face meeting Depends on the quality of the network Less travelNeeds high bandwidth See people and gestureHigh costs (equipment?) Not stable Synchronisation problems beyond 3 participants What about the audience?

6. SERENATE USER WORKSHOP More use of multimedia over the network and what for? –Majority would like to –For : videoconferencing, access / download films or videos (education materials for ex.) or public service information or medical information or geographical information or e-journals, on line or archived conferences or lectures, collaboration, teaching Geographical reach –Main users are involved in collaborative projects : both within Europe and outside Europe. What about the audience? What kind of use of the network?

7. SERENATE USER WORKSHOP Limitation due to network facilities –Slow network hardware, low bandwidth, unstability of the network, bandwidth costs, « human resistance », limitations in regulation, software incompatibilities, intellectual property, campus network Networks to improve in terms of : –speed, bandwidth, hardware, internet portals, database, videoconferencing, applications, storage, security What about the audience? What kind of use of the network?

8. SERENATE USER WORKSHOP Concerning Privacy, confidentiality, Authentification,security : –Opinions differ but in general : they are important topics. –Especially : data protection/access control, electronic signature,privacy, integrity/alteration of data, spam, … Use limited by what type of connections? –Around 45% users do not see any limitation, –For the others : 50% by local networks, 24% by international, 13% by National, 13% by Regional What about the audience? What kind of use of the network?

9. SERENATE USER WORKSHOP What are the needs? The current needs + the future trends are necessary to understand in order to serve at best the user. Indeed they have consequences in terms of : –Service provided by NRENs : a network +value added services (security, data storage, help desk …) –Infrastructure of the network (who do we reach?) and levels of quality of service –and of course : funding

10. SERENATE USER WORKSHOP Any input for the EC Deliverable? A report has to be written wih case studies : NRENs adressing new types of users. In any input : please forward to jaume@renater.fr jaume@renater.fr Thanks !