1. Childrens Aid Society of Brant 2008 – 2009 BALANCED SCORECARD

2. 2 Where is Brantford &Brant County?

3. 3 2006 Canada Census – Total Population Brantford Census Metropolitan Area (CMA) Includes: City of Brantford, County of Brant portion of Six Nations Reserve Population in 2006124,607 Population in 2001118,086 Population change in Brantford/Brant +5.5% Population change in Ontario +6.6%

4. 4 2006 Canada Census – Child Population Total population, children 0 to 19 years Brant/Brantford 32,080 (25.7% of total population) Ontario 3,043,920 (25.0% of total population)

5. 5 2006 Canada Census – Families Marital Status Brant/Brantford Total number of families 35,685 Married + common- law couples 29,805 83.5% Lone-parent 5,875 16.5% Ontario Total number of families 3,422,315 Married + common- law couples 2,881,665 84.2% Lone-parent 540,715 15.8%

6. 6 2006 Canada Census – Private Dwelling Characteristics Brant/Brantford Total dwellings 47,850 Owned 35,275 73.8% Rented 12,575 26.2% Av. # rooms 7.0 More than one person per room 0.5 Ontario Total dwellings 4,555,025 Owned 3,235,495 71.0% Rented 1,312,290 29.0% Av. # rooms 6.6 More than one person per room 1.9

7. 7 2006 Canada Census – Household Characteristics Brant/Brantford Total households 47,850 Couple + children 14,470 (30.2%) Median 2005 income couple + children $84,252 Av. household size 2.6 Median monthly rent $700 Median monthly payment for owner-occupied $916 Ontario Total households 4,555,025 Couple + children 1,420,515 (31.1%) Median 2005 income couple + children $87,960 Av. household size 2.6 Median monthly rent $801 Median monthly payment for owner-occupied $1,046

8. 8 2006 Canada Census - Language Brant/Brantford Mother tongue – other 13,690 (11.14%) Non-official language spoken at home 5,205 (4.2%) Ontario Mother tongue – other 3,276,668 (27.2%) Non-official language spoken at home 1,811,620 (15.0%)

9. 9 2006 Canada Census - Immigration Brant/Brantford Total pop. 122,825 Non-immigrants 106,515 (86.7%) Immigrants 15,935 (13.3%) Pre-1991 12,150 (75.9%) 1991 – 2000 2,590 (16.2%) 2001 – 2006 1,190 (7.4%) Non-perm. res. 375 Ontario Total pop. 12,028,895 Non-immigrants 8,512,020 (70.7%) Immigrants 3,398,725 (29.3%) Pre-1991 1,884,440 (55.4%) 1991 – 2000 933,545 (27.4%) 2001 – 2006 580,740 (17.0%) Non-perm. res. 118,150

10. 10 2006 Canada Census – Visible Minority Population Brant/Brantford Total population 122,825 Total visible minority 6,715 (5.4%) Ontario Total population 12,028,895 Total visible minority 2,745,200 (22.8%)

11. 11 2006 Canada Census - Education Brant/Brantford Total pop. 15 yrs & over 99,525 No certificate/diploma/degree 28,365 (28.5%) High school cert. or equivalent 28,315 (28.4%) Apprenticeship/trades cert/dip. 9,570 (9.5%) College, CEGEP, other non-univ. 19,490 (19.4%) University – below bachelor 2,775 (2.7%) University cert/diploma/degree 11,010 (11.0%) Ontario Total pop. 15 yrs & over 9,819,420 No certificate/diploma/degree 2,183,625 (22.2%) High school cert. or equivalent 2,628,575 (26.7%) Apprenticeship/trades cert/dip. 785,115 (7.9%) College, CEGEP, other non-univ. 1,804,775 (18.3%) University – below bachelor 405,270 (4.1%) University cert/diploma/degree 2,012,060 (20.4%)

12. 12 2006 Canada Census - Industry Brant/Brantford Total labour force over 15 yrs. 66,660 Agriculture & other resource-based 2,310 Constructionn 4,060 Manufacturing (21.3%) 14,210 Wholesale trade 3,575 Retail trade 6,960 Finance & real estate 2,465 Health care & soc. services 6,780 Educ. services 4,045 Business services (16.3%) 10,915 Other services (16.9%) 11,330 Ontario Total labour force over 15 yrs. 6,473,730 Agriculture & other resource-based 190,000 Construction 384,755 Manufacturing (13.7%) 899,670 Wholesale trade 307,465 Retail trade 720,235 Finance & real estate 442,610 Health care & soc. Services 611,740 Educ. Services 433,485 Business services (19.6%) 1,274,345 Other services (16.8%) 1,209,390

13. 13 Economic Overview Challenges in view of current economic climate: Unemployement levels are higher than national average Plant closures, including Eagle Precision Technologies, Emerson, Crane Canada Uncertainties remain in manufacturing industry in particular auto sector

14. 14 Childrens Aid Society of Brant Statistical Overview 196 FTEs 2009-2010 Funding model eligibility $22,910,270 Service Statistics – 2008 – 2009 4 th Quarter Inquiries700 (21%) RRFINR747 (22%) Community Links228 (7%) Investigations opened (910)+ reopened (822)1732 (50%) Total Referrals3407 Total investigations completed1,726 Investigations to ongoing 390 (29.1%) Investigations (no further service) 1,336 (70.9%)

15. 15 Childrens Aid Society of Brant Statistical Overview Ongoing Service (Part III) Brought forward481 Opened400 Total received ongoing service881 Closed399 Open at year end482

16. 16 Childrens Aid Society of Brant Statistical Overview Children in Care In care beginning year352 Admitted & readmitted151 Total children who received in-care service 503 Discharged154 Children in care year end349

17. 17 Childrens Aid Society of Brant Statistical Overview Foster care homes (excl. kinship care) 143 Beds available302 Kinship service families/month52.6 Av. # children in kinship service69.5 Adoptions completed20

18. 18 Childrens Aid Society of Brant Statistical Overview Children in care at year end 349 March 2009 Children in Outside Paid Resource placements 42 (12%) Children in OPRs outside of region 7 (16%) There has been a 32% reduction in the use of OPR'S over the past 5 years. Out of region OPR placements have decreased from 60% to 16%.

19. 19 Childrens Aid Society of Brant New & Ongoing Initiatives Anti-oppression training for all staff Clinical supervision framework implemented 8 weekly training sessions for all managers and directors Manual for all staff Signs of Safety implementation Group at 2-day training in Minnesota 2-day training for all managers and staff (in-house) Ongoing bi-weekly meetings of practice leaders facilitated by Peel CAS practice leaders

20. 20 Childrens Aid Society of Brant New & Ongoing Initiatives New Family Centred Case Conferencing Model In development Merges SOS and case conferencing Facilitators utilize SOS case consultation approach The SOS Assessment and Planning Tool is used in conferences to provide a visual depiction of the familys circumstances and develop a safety plan * Goal - New initiatives to result in practice depth and better client outcomes – will be added to the report card

21. 21 Childrens Aid Society of Brant Balanced Scorecard Performance is defined as: Effectiveness = doing the right things + Efficiency = doing things right

22. 22 Childrens Aid Society of Brant Balanced Scorecard Safety – children in community 1. Families with children deemed in need of protection within 12 months following CAS service 23.7% 781 cases re-opened within 12 months of service In 187 of these cases children were deemed to be in need of protection at the end of the investigation

23. 23 Childrens Aid Society of Brant Balanced Scorecard Safety – children in community 2. Families receiving ongoing child protection services that required investigations 18.45 Of 867 families that received service during the year 160 required investigations

24. 24 Childrens Aid Society of Brant Balanced Scorecard Children have permanence in birth or kin family 4. Children receiving service in own family 94% 5. Average number of children in kinship service homes per month 69.5 6. Children reunited with own family following CAS care 66.6% Time from admission to reunification 8.33 mos.

25. 25 Childrens Aid Society of Brant Balanced Scorecard Child focused, family centred services 9. Complaints that reached the CFSRB for resolution 1 10. Protection cases utilized ADR 69 (8.89%) 11. Number of cases before CFSA court 127.5/month (16.4%) Safety – children in care 12. Children maltreated while in CAS care - TBD

26. 26 Childrens Aid Society of Brant Balanced Scorecard Stability & permanence of placement 13. Average changes in caregiver while in CAS care (for all children in care) 1.75 14. Number of children adopted 20 Time from admission to adoption finalization 30.4 mos

27. 27 Childrens Aid Society of Brant Balanced Scorecard Continuity of relationships - family, kin, community, culture, heritage, worker 15. Children placed in OPR in region 84% 16. Children with fairly long or long-term relationship Not available (AAR - ONLac) 17. Crown wards with access to family or kin 73.8% 18. Average number of visits by worker (Crown Wards) 12.4/yr 19. Children placed in family-based care vs group care 89%

28. 28 Childrens Aid Society of Brant Balanced Scorecard Child Wellbeing (ONLac - AAR) 20. Children in care who experienced above average overall physical wellness 88% 21. Children in care who experienced above average overall academic success 82% 22. Children in care who experienced above avearge overall mental wellness 74% 23. Children who experienced above average overall well-being 78%

29. 29 Childrens Aid Society of Brant Balanced Scorecard Successful preparation for independence 24. Crown Wards who completed Preparation for Independence Program by age 18 52% 25. Crown Wards who completed grade 12 53% Provide timely and accountable services 26. Compliance with standards as per IFR a. Crown Ward files59.5% b. Child in Care filesfuture c. Protection filesfuture d. Kinship service filesfuture e. Foster care licensing83%

30. 30 Childrens Aid Society of Brant Balanced Scorecard Maintain a supportive work environment 27. Turnover rate (excluding leaves) 5.6% 28. Average number of sick days per employee 8.5% 29. Number of union grievances 0 Exercise responsible fiscal management to support quality service 30. Net expenditure variance $170,466

31. 31 Future 3. Risk reduction post ongoing child protection services (risk assessment rating on e-forms) 7. Child needs decreased and/or child strengths increased post service (Strengths and Needs Assessment on e-forms) 8. Caregiver needs decrease and/or caregiver strengths increased post service (Strengths and Needs Assessment on e-forms) 16. Children with fairly long or long-term relationships (ONLac)

32. 32 Challenges Data extraction Rich data in e-forms – cant run reports Level of expertise Lack a statistician or researcher Technical - running reports Obtaining ONLac data Amount of available data is overwhelming – need to ensure we are counting (measuring) the right things When implementing several new initiatives simultaneously, dont know which ones impact on agency data changes (outcomes) Patience – other jurisdictions implementing SOS dont begin to see for 2-3 years into implementation

33. 33 Rewards Exciting Balanced scorecard keeps evolving as new initiatives compel us to evaluate their impact on client outcomes HUGE learning experience Rewarding to know that were doing many of the right things and doing them right Challenging to be able to set goals to do better Great to have a birds eye view of our performance