1. 55 Copyright © 2007, Oracle. All rights reserved. Module 55: Siebel Resources Siebel 8.0 Essentials

2. 2 of 17 Copyright © 2007, Oracle. All rights reserved. Module Objectives After completing this module you will be able to:  Locate and use the resources available from both Siebel and Accenture Why you need to know:  Enables you to effectively and efficiently use tools provided for the Siebel Application

3. 3 of 17 Copyright © 2007, Oracle. All rights reserved. Help Resources Provided by Oracle Siebel Application & Tools Siebel Bookshelf Oracle Website  Oracle University  Oracle SupportWeb Technical Account Manager Oracle Expert Services

4. 4 of 17 Copyright © 2007, Oracle. All rights reserved. Siebel Resources Siebel Vanilla Application & Tools  Available at your client site

5. 5 of 17 Copyright © 2007, Oracle. All rights reserved. Siebel Resources Siebel Bookshelf http://www.oracle.com/technology/documentation/siebel.html

6. 6 of 17 Copyright © 2007, Oracle. All rights reserved. Siebel Resources Oracle University: (//education.oracle.com)

7. 7 of 17 Copyright © 2007, Oracle. All rights reserved. Siebel Resources Oracle’s Website for Siebel information: ( //metalink3.oracle.com)  Siebel SupportWeb

8. 8 of 17 Copyright © 2007, Oracle. All rights reserved. Siebel Resources Oracle Technical Account Manager (TAM) Oracle Global Services  Expert Services  Professional Services

9. 9 of 17 Copyright © 2007, Oracle. All rights reserved. Help Resources provided by Accenture Siebel Practice Home Page Siebel Methods Siebel Estimator myLearning Team Members

10. 10 of 17 Copyright © 2007, Oracle. All rights reserved. Accenture Resources Siebel Key Offerings Siebel Assets & Tools Provides processes, deliverables, job aids & templates created by Siebel subject matter experts. Siebel Practice Home Page  (// kx.accenture.com/Products/Pages/CRM-1269.aspx)

11. 11 of 17 Copyright © 2007, Oracle. All rights reserved. Accenture Resources Siebel Knowledge Exchange Siebel Knowledge Exchange  (//kx.accenture.com/Products/Pages/CRM-1269.aspx)

12. 12 of 17 Copyright © 2007, Oracle. All rights reserved. Accenture Resources Siebel Methods  Provides processes, deliverables, job aids & templates created by Siebel subject matter experts.

13. 13 of 17 Copyright © 2007, Oracle. All rights reserved. Accenture Resources Siebel Methods  KX’s site for Siebel Methods  (//kx.accenture.com/Products/Pages/SiebelMethods.aspx)

14. 14 of 17 Copyright © 2007, Oracle. All rights reserved. Accenture Resources Siebel Estimators  Two models for estimating Siebel projects: a Siebel bottom-up estimating model (below) and a Siebel top-down estimating model

15. 15 of 17 Copyright © 2007, Oracle. All rights reserved. Accenture Resources myLearning  Siebel Courses & Seminars

16. 16 of 17 Copyright © 2007, Oracle. All rights reserved. Accenture Resources Team Members  Work with your team members

17. 17 of 17 Copyright © 2007, Oracle. All rights reserved. Summary This module showed you how to:  Locate and use resources provided by Siebel and Accenture