1. Information Technology Support Group Restructure – effective July 2003

2. Challenges - Budget Reduced Fewer staff Bond related activities Welcome

3. Why Not a new idea. We began discussing Districtwide “Technology Support” in November 1999

4. Why Not a new idea. We began discussing Districtwide “Technology Support” in November 1999 The budget crisis forced each College and the District Office to reduce staff in the technical areas. Yet, the workload remains approximately the same. It was the Right Thing to do!

5. Personnel Implications Budget reductions at the Colleges and District Fewer employees and students Fewer employees and students

6. Personnel Implications Budget reductions at the Colleges and District Fewer employees and students Four less Tech Support positions CSM 1 Media Tech II, Cañada 1 CST, District 2 CST

7. Personnel Implications Budget reductions at the Colleges and District Fewer employees and students Six less ITS positions CSM 1 Media Tech II, Cañada 1 CST, District 2 CST & 2 Senior Programmer I

8. Personnel Implications Budget reductions at the Colleges and District Fewer employees and students Four less technology support positions CSM 1 Media Tech II, Cañada 1 CST, District 2 CST & 2 Senior Programmer I New job descriptions Combining CST and Electronic Technician Update Media Tech II

9. ITS Information Technology Services TechnologySupportTechnologySupportTrainingTraining NetworkNetwork BannerBannerInstitutionalResearchInstitutionalResearch WebServicesWebServices PLSPLS TelecomTelecomeMaileMail

10. ITS Information Technology Services Frank Vaskelis Director ITS Jim Petromilli, Eric Raznick Technology Liaisons Brad Witham Technical Services Supervisor IT SUPPORT TECHNICIANS Richard Golz Charles Jones Dave Jorgensen Martyns Kanu Dick Lee Richard Golz Charles Jones Dave Jorgensen Martyns Kanu Dick Lee Wendy Lum Annette Perot Max Petschauer Adam West Wendy Lum Annette Perot Max Petschauer Adam West Chuck LaMere Rich Tidd Chuck LaMere Rich Tidd Multimedia Specialists Mike Tyler Kevan Petersen Salah Webb Mike Tyler Kevan Petersen Salah Webb

11. Technology Liaison The Technology Liaison position is responsible for ensuring that each College’s administrative and instructional technology infrastructure is maintained at peak performance at all times. The Liaison position ensures that the necessary computer, software, and network resources are available to support each Colleges instructional priorities. The Technology Liaison serves as the technology resource for College administration and faculty. By invitation, the Technology Liaison attends administrative, departmental, and faculty meetings. The Liaison has a dotted-line reporting responsibility to the appropriate College administrator. The Technology Liaison positions primary responsibility is to ensure that the necessary technology resources are available to help each College meets its goals. Sample duties:  serve as a technology resource to the College  assist campus with layout & equipment specifications  develop & maintain a College technology plan  work with campus to develop a technology budget  assist campus with equipment specification  assist with lab layout and setup  provide overall campus technology leadership

12. Technology Liaison The Technology Liaison position is responsible for ensuring that each College’s administrative and instructional technology infrastructure is maintained at peak performance at all times. The Liaison position ensures that the necessary computer, software, and network resources are available to support each Colleges instructional priorities. The Technology Liaison serves as the technology resource for College administration and faculty. By invitation, the Technology Liaison attends administrative, departmental, and faculty meetings. The Liaison has a dotted-line reporting responsibility to the appropriate College administrator. The Technology Liaison positions primary responsibility is to ensure that the necessary technology resources are available to help each College meets its goals. Cañada T - Th 9:00 - 5:00 Skyline M W F 9:00 - 5:00 Cañada T - Th 9:00 - 5:00 Skyline M W F 9:00 - 5:00 Jim Petromilli College of San Mateo District Office College of San Mateo District Office Eric Raznick

13. ITS - TECHNICAL SERVICES TEAM