3. 2000 Award Winner United States Chamber of Commerce

4. Mission Statement TGI Direct is a marketing support company. We are the extension of our client’s marketing efforts, helping them to achieve greater results. Through their success, we will increase the prosperity of the company, associates and the communities where we live.

5. Guiding Principals n Full service marketing support n Long term partnerships n Our associates are our greatest asset n ISO 9002 guided company n Create direct marketing success

6. Quality Control Program n ISO 9002 guided –Continuous improvement –Reduction of variation –Reduction of waste –Training to documented work instruction –Improved customer satisfaction

7. TGI Support Service Model Concept / Creative Assistance List Development Response Capture Response Analysis Order Placement Pick Pack Ship Pick – Pack – Ship Response Analysis Communication Output Normal Mail Fax Blast / E-Mail / Out Call

8. Integrated Services n Lead Management n Personalization n Mailing Services n Information Management n Creative Graphics n Print and Bindery n List Services n Web Interface n Data Entry n Fulfillment n Tele-services n Facilities Management

9. Lead Management n Consolidate and organize leads n Build/customize databases n Lead qualification n Response analysis n Territory management n Timely response –Literature fulfillment –E-mail –Broadcast fax –Teleservices –Mail n Custom reporting –Advertising analysis –Management reports

10. Personalization n Laser print n Ink jet n Personalized digital print

11. Mailing Services n Ink jetting –Color –High quality –Imaging n Machine inserting n Matching n Tabbing n Labeling –Cheshire –Piggy Back

12. Information Management n CASS n NCOA n Database Management n Customized Reporting n Web Interface n Custom Programming n Electronic Data Interface n List Management

13. Creative Graphics n Mac and PC platform n Package graphics n Design and illustration n Conceptual design

14. Print and Bindery n Pre-press n Print 1-4 color n Print on demand n Finishing

15. List Services n List development n Profiling n Strategic list procurement

16. Web Interface n Customized programs n Direct links n Download orders n Site management n Customized connectivity n Consulting

17. Data Entry n Volume key and verify –Tickets –Surveys –Bounce back cards –Tax returns –Insurance data –Medical records

18. Fulfillment n Inventory Management n Premium items n Kit assembly n Customer service n Retail accounting n Electronic interface –Order entry –Shipping n Custom packaging n Custom reporting n Shipping –Domestic –International

19. Tele-Services n Outbound n Inbound 24/7 n Surveys n Lead qualification

20. Facilities Management n On site management –Copy center –Mail facilities –Record retention –Warranty parts –GM Raceshop

21. What this means to you n Total program management n Turnkey n Complete marketing success n Measurable results n Increased revenue and return on investment

22. How may we help you?