1. 2005 Engineering & Operations Technical Conference – April 17-21 Memphis, TN Kerry Bruce Manager, Safety & Health Services Safety Programs That Work Kerry Bruce Manager, Safety & Health Services

2. Safety Vision, Mission & Principles Safety Goals & Objectives Communication & Awareness Incident Analysis Responsibility & Accountability Safety Training Progressive Motivation Safety Organizational Structure Standards & Procedures Supportive Safety Personnel Observations, Assessments & Audits Health & Productivity Management JEA’s Integrated Safety & Health Program Safety & Health is a business value for JEA

3. Nine Industry Best Practices Getting to Zero Demonstrated management commitment Safety planning – pre-project / pre-task Safety training and education (TUTS) Worker involvement and participation Recognition and rewards Staffing for safety Accident/incident reporting and investigation Drug and alcohol testing (Labor Relations) The cutting edge of safety.

4. Health & Productivity Management Safety Vision, Mission & Principles Safety Goals & Objectives Communication & Awareness Incident Analysis Responsibility & Accountability Safety Training Progressive Motivation Safety Organizational Structure Standards & Procedures Supportive Safety Personnel Observations, Assessments & Audits

5. JEA’s Safety Vision, Mission & Principles

6. 2005 Goal 2005 YTD FY 2004 FY 2003 RIR # inj. 1.8 40 2.23 23 2.07 47 3.57 82 FIR<0.60.510.470.78 SIR<10.04.778.1442.71 6 Internal Processes that Drive the Corporate Metrics Goals & Objectives

7. Safety & Health Wiring Diagram PREVENTIVE PROCESSES REACTIVE PROCESSES OBSERVATIONS BEHAVIOR BASED SAFETY FACILITY AUDITS CREW SAFETY AUDITS OUTPUTS CORPORATE METRICS RIR FIR SIR % employees not participating INCENTIVE - MOTIVATION SAFETY INCENTIVE PROGRAM % employees not participating INCIDENT ANALYSES ANALYSES % Action Items not completed CONTRACTOR SAFETY AUDITS % assessments Scoring < 90% % scores < 75% AUDITS Measured Indicators Metric Indicators Metric Indicators Metric Indicators

8. Safety Training Provided by Technical Utility Training Services (TUTS) Content development supported by Safety –All required OSHA courses offered –Additional value added courses New Hire Safety Orientation On-Site New Hire Orientation REAL Safety for Leaders –A required management safety course

9. Observations, Assessments & Audits BBS Observations - voluntary Facility Assessments Crew Check Reviews Driver Safety Audits Office Safety Checks Vehicle Check Sheets Job Hazards Analyses

10. Health & Productivity Management Integrated with JEA Health Plan 7 fully equipped fitness centers (employee funded) Programs targeted at high risk areas –Identified by: HRA’s Screenings Gold Level – Well Workplace Award Applying for Platinum Level this year

11. Supportive Safety Personnel Manager Safety & Health Services –1 Compliance/Team Leader –5 Safety Specialists Contractor Safety Group –2 Safety Specialists –1 Administrator Health & Productivity Management –1 Health & Productivity Management Specialist –1 PPE Administrator –2 Statistical / Admin S.H.A.P.E. Reps- 250 volunteer employees Safety, Health, Awareness, Promotion, Education Safety Staff of 14 – 2200 JEA employees

12. Standards & Procedures 4 Safe Work Practices Manuals –By area with pocket versions JHA’s (Job Hazard Analyses) 19 Safety Procedures –Incident Analysis –WC Procedure

13. VP LEVEL Process Owner Safety Action Plan MANAGER LEVEL Manager’s Monthly Safety Meeting Safety Action Plan Mgr. & S.R. (Co-Chair) + Employees VP & SR Co-chair Directors & S.R. 9VPs & 9 S.R.s S&HS Mgr. Director & S.R. Co-chair Mgrs & S.R. CSC Corporate Safety Plan DIRECTOR LEVEL Safety Action Plan Organizational Safety Structure

14. Safety Communication & Awareness Daily Tailgates & use of JHA’s Quarterly Safety Newsletters Voice mail safety messages from CEO Periodic safety knowledge contests “Safety” e-mails Safety Meetings Business Safety Briefing

15. JEA’s Business Safety Briefing is conducted before all business meetings.

16. Responsibility & Accountability Safety Performance Factors for all VP, Director & Manager Safety Action Plans Safety history a factor for promotions and hiring Safety seen as a business value

17. Incident Analysis Incident Analysis Team –Includes injured employee –Manager –All involved personnel –Area Safety Specialist –Additional technical support if needed Root Causes & Lessons Learned shared with entire company Near-Misses & First Aid reported immediately

18. Progressive Motivation 2 Reward /Incentive Programs AAA Corporate Bonus Plan Customer Satisfaction O&M Budget Safety Based on reaching Corporate goal Paid bi-annually Rewards for safety & health involvement Linked to Safety Action Plans Proactive activity based program Paid quarterly for participation Passport to Safety

19. Progressive Motivation Safety Support Program –0-3 year new employees –Multiply injured employees

20. Visible Leadership Commitment Everyone at JEA is a Safety Leader. Management & employees support & participate in safety daily. Safety & Health are a business value. Commitment: Corporate support of 250 SHAPE Reps. 2 Safety Incentives Management involved Extensive Safety Training Working to make safety habitual Practicing “Safe Production”

21. Improving the Safety Culture Creating Business Value Management Commitment Condition of Employment Discipline strong Rules/Procedures driven Value People Training done Follow rules when observed Safety not habitual Safety personnel responsible Safety & Prod. Separate NaturalInstincts InjuryRates Supervision Self Independent Independent Personal Knowledge, Commitment, and Standards Internalize Safety Safety a Personal Value Work-Practice & Habits Individual Recognition Some feel ownership Peer pressure begins Mgt. Involvement high Safety & Prod. seen as one Dependent Dependent Teams Interdependent Interdependent Genuine Trust,Care, Ownership Help Others Conform & Mentor Everyone has intrinsic value Networking Contributor Organizational Pride Employee & Mgt. Involvement high Safety seen as Business Value Mgt. & Labor working together Business Value

22. The End Questions?