1. Presented by: Anna Bengtsson SMART Business Resource Center Kathy Schmitz Job Training Center and Business One Stop Services We Mean Business!

2. Butte Del Norte Lassen Modoc Plumas Shasta Siskiyou Tehama Trinity NoRTEC Nine County Consortium

3. For our rural areas, over 90% of businesses are SMALL – less than 5 employees. Business services means keeping them strong, being involved with their hiring process and compliance needs and staying in regular contact. Why Do Business Services?

4. “If you really want to help us, stop trying to sell us your clients and help us with our internal infrastructure; become our HR department.” Judi Madden, NoRTEC WIB Chair Madden Plumbing & Heating Reality Check

5. Business Services Our Commitment….. Local business is our primary customer. Our goal is to improve their bottom line by providing a skilled and flexible workforce, and a wide range of human resource services. When businesses are healthy, so are workers, their families, and the community.

6. Business Service Categories

7. Functions Business Start Up Business Expansion Business Vitalization Business Closure Service Clusters Recruitment & Staffing Training & Development Human Resource Support Business Development Outplacement Services Public Policy

8. 335 businesses get started 1,290 businesses expand their operations 2,795 businesses stay vital NoRTEC Has Helped:

9. Recruitment & Staffing

10. We helped Rolling Hills Casino find over 400 employees. How many can we help you find? Pictured from left to right: Tiffney Miller, Public Relations and Advertising Specialist for Rolling Hills Casino; Kathy Garcia, Colleen Shanley and Ginger Rayl, Business Consultants for Business One Stop Services. Business One Stop Services is a division of the Job Training Center which helps businesses find good employees and much more. 529-7000 We helped Rolling Hills Casino find over 400 employees. How many can we help you find? Pictured from left to right: Tiffney Miller, Public Relations and Advertising Specialist for Rolling Hills Casino; Kathy Garcia, Colleen Shanley and Ginger Rayl, Business Consultants for Business One Stop Services. Business One Stop Services is a division of the Job Training Center which helps businesses find good employees and much more. 529-7000 We helped Rolling Hills Casino find over 400 employees. How many can we help you find? Pictured from left to right: Tiffney Miller, Public Relations and Advertising Specialist for Rolling Hills Casino; Kathy Garcia, Colleen Shanley and Ginger Rayl, Business Consultants for Business One Stop Services. Business One Stop Services is a division of the Job Training Center which helps businesses find good employees and much more. 529-7000 We helped Rolling Hills Casino find over 400 employees. How many can we help you find? Pictured from left to right: Tiffney Miller, Public Relations and Advertising Specialist for Rolling Hills Casino; Kathy Garcia, Colleen Shanley and Ginger Rayl, Business Consultants for Business One Stop Services. Business One Stop Services is a division of the Job Training Center which helps businesses find good employees and much more. 529-7000 We helped Rolling Hills Casino find over 400 employees. How many can we help you find? Pictured from left to right: Tiffney Miller, Public Relations and Advertising Specialist for Rolling Hills Casino; Kathy Garcia, Colleen Shanley and Ginger Rayl, Business Consultants for Business One Stop Services. Business One Stop Services is a division of the Job Training Center which helps businesses find good employees and much more. 529-7000

11. First Point of Contact Recruiting Interview Involvement Pre- Employment Testing Reference Checks Follow-UpScreening Recruitment & Staffing Haws, Theobald and Auman, CPA’s Customized Recruitment Letters to local service groups. Sent no hire letters. Recruited through media sources. Leveraged sister county organizations. Delivered applications. Participated on interview panel. Verifying application information For fee service

12. Recruitment & Staffing Rockyn Robyn Cleaning Service STARRS Temporary Placement Agency Referred to tax preparer to set up financial record keeping systems. Assessed staffing and workload needs. Provided temporary staff to meet seasonal workload needs at local resorts.

13. Recruitment & Staffing Mohave Electric Payroll Services 529-7000 Mohave Electric uses Business One Stop Services for Applicant Recruitment, Computer Classes and Payroll Services. How can we help your business? Toni Colyer Payroll Services Representative Business One Stop Services is a division of the Job Training Center which helps local businesses with their hiring and human resource needs. Larry Chain, Sr.; Larry Chain; Toni Colyer and Sandy Chain

14. Training & Development

16. EMT to Paramedic –Training every weekend for 9 months (70 miles away) –Tuition & travel costs paid by RHS Impact: Business operations met requirements of California law. Employees received paramedic certification and pay increases. Management & Supervisor Training –Costs of workshop series sponsored by DN Ambulance –RHS coordinated and developed the workshop series Impact: Management & Supervisory training made available to other Del Norte businesses and at a reasonable rate. Training & Development Del Norte Ambulance Skills Upgrade Training

17. Training & Development Diamond Mountain Casino Major expansion doubled employee base and added 25 new management/ supervisory positions Customer Service Training AFWD offers monthly workshops on a variety of customer service topics for the workforce of 140+ Management & Supervisory Training AFWD provided 24 on-site training sessions over nine months to develop leadership, communication, and performance enhancement skills Impact: Cost savings for Diamond Mountain Casino in travel expenses, staff time, and productivity losses, and A significant revenue generating contract for AFWD

18. Human Resource Support

19. HR SUPPORT “We need to understand that ‘skill upgrade’ applies to the business as much as to its employees, and learn to think of the local business as our client, with its own unique set of needs.” Charles Brown, NoRTEC Executive Director

20. HR Support Impact: Reduced legal and financial liability for non-compliance with California Labor Law Sharpen your skills with a practical session packed with ideas and tools! Labor Law Related Sessions Featuring Attorney Mark Vegh

21. HR Support Find and train the right employees from the start. Sharpen your hiring skills with a practical session packed with ideas and tools! As a manager or supervisor, you know the challenges and time it takes each time you start the hiring process. This workshop offers field-proven strategies and techniques in core areas absolutely essential to your hiring success. Date: June 22nd Time: 7:30am to 9:30am Location: Job Training Center 718 Main Street, Red Bluff Workshop Highlights Recruiting tools that work How to take the tension and stress out of interviewing The magic of behavior based interview questions What you need to know about employee records and other documentation. Tools to use to make the hiring process simple. Orienting your new employee so they stay and stay and stay! Simplify hiring must-do’s with handy checklists Spotting red flags on resumes and applications

22. HR Support WORKSHOPS FOR BUSINESS Sexual Harassment Prevention Hiring 101 Enterprise Zone Tax Credit Seminar Website Workshops (Put Your Business on the Internet Today) Conflict and Resolution Business Start-up Basics Business Plan Basics Financial Basics for Business Domestic Violence in the Workplace From Recruitment to Hiring to Retention Tax Update for Small Business Group Health Insurance Information How the Small Business Development Center Can Help You Finding $$ for Your Business Doing Business with the Government ServSafe Certification (Certification for Restaurants) Celebrate Small Business Master your Business Marketing Payroll Tax Reporting Workshop Hospitality Training Workshop

23. HR Support MORE WORKSHOPS FOR BUSINESS Life Skills Training Customer Service Magic E-Commerce Motivating & Retaining your Employees Personnel Policies, Staff Training, and Labor Laws Patent-to-Profit Training Construction & Building Trade Labor Law Seminar Take this Job and Fun It Managing Employee Leave Laws Disciplining Employees and Wrongful Termination Seminar North State V3 Economic Accelerator Program Seminar Small Business Forum Personal Safety in the Workplace Seminar Customer Service Workshop Understanding Unemployment Insurance Workshop California Labor Law Controlling Worker's Compensation Costs Workshop Build Your Business by Building Your Employees Sexual Harassment Prevention Training Workplace Safety - How to Develop Your Safety Plan

24. HR Support MORE WORKSHOPS FOR BUSINESS Do's and Dont’s of Hiring and Firing Appreciation--the Magic Elixir for Business Minimum Wage Changes and Employer Tax Credits Understanding a Diverse Workforce; Avoiding Discrimination Business Computer Training Effective Position Statements/Beginning the Hiring Process The Art of Recruitment Conducting Interviews Retaining Employees Five Star Customer Service Workshop How to Create the Perfect Employee How to Expand Your Marketing on a Shoestring Hiring to Termination Human Resources 101 Key to Excellent Customer Service Worker Compensation Update Labor Law UpdateExcelling as a First Time Supervisor How to Shine as a Supervisor Fitting a 36 hour life into a 24 hour day Substance Abuse in the Workplace Working With Difficult People in the Workplace Customer Service Recovery

25. HR Support California Parks Company Legal Compliance Sexual Harassment Prevention Training 3 Sessions 65 Employees 16 business locations Training was fee-based and provided at multiple locations out of County. Impact: Employer was able to certify that all management and supervisory employees met the requirements of California Law.

26. Newsletters Small Business Facts Small businesses (less than 100 employees) represent 98% of all California businesses with employees. More than 64% of small businesses have fewer than five employees. In Tehama County 90% of small businesses have fewer than 20 employees. (Source: U.S. Census 2000) December 2004 Unemployment Rates (Not seasonally adjusted) Tehama: 6.6% Shasta: 7.5% Butte: 7.0% California: 5.4% Historical Look at Tehama County’s Annual Unemployment Rates 1991: 11.4% 1994: 13% 1998: 9.1% 2002: 6.4% (Source: EDD LMI) In the Works: InEnTec Hampton Inn Corning Travel Center Liberty Medical Center St. Elizabeth Outpatient Imaging Center Helser Chevrolet Relocation Floyd Satterlee Real Estate Scott Arons Chiropractic Rite Aid Wal-Mart Supercenter Quiznos Subs Applebee’s Del Taco The Lodge at Rolling Hills AutoZone I-5 Technology Center Del Webb/Pulte Homes Small Distribution Center Office Complex Big Box Retailer Local Corporate Expansion Local Manufacturing Expansion Newly Opened: Home Depot Walgreens Wendy’s Tony’s Take’n Bake SpeedCo Quick Truck Lube Olympic Stone—reopened February 2005 Tehama County Business Matters is a joint publication of Business One Stop Services, the Job Training Center and the Tehama Local Development Corporation Tehama County Business Matters Inside This Issue Human Resource News 2 Required Posters/Pamphlets for 2005 2 Sexual Prevention Harassment Training Required 3 Local Training Opportunities 3/4 Economic Development 5 InEnTec Brings Jobs, Higher Wages TLDC Tehama Local Development Corp “The quality of a local economy is judged by what people earn. That determines the standard of living.” —William Fruth, Economist Small Business Facts Small businesses (less than 100 employees) represent 98% of all California businesses with employees. More than 64% of small businesses have fewer than five employees. In Tehama County 90% of small businesses have fewer than 20 employees. (Source: U.S. Census 2000) December 2004 Unemployment Rates (Not seasonally adjusted) Tehama: 6.6% Shasta: 7.5% Butte: 7.0% California: 5.4% Historical Look at Tehama County’s Annual Unemployment Rates 1991: 11.4% 1994: 13% 1998: 9.1% 2002: 6.4% (Source: EDD LMI) In the Works: InEnTec Hampton Inn Corning Travel Center Liberty Medical Center St. Elizabeth Outpatient Imaging Center Helser Chevrolet Relocation Floyd Satterlee Real Estate Scott Arons Chiropractic Rite Aid Wal-Mart Supercenter Quiznos Subs Applebee’s Del Taco The Lodge at Rolling Hills AutoZone I-5 Technology Center Del Webb/Pulte Homes Small Distribution Center Office Complex Big Box Retailer Local Corporate Expansion Local Manufacturing Expansion Newly Opened: Home Depot Walgreens Wendy’s Tony’s Take’n Bake SpeedCo Quick Truck Lube Olympic Stone—reopened February 2005 Tehama County Business Matters is a joint publication of Business One Stop Services, the Job Training Center and the Tehama Local Development Corporation Tehama County Business Matters Inside This Issue Human Resource News 2 Required Posters/Pamphlets for 2005 2 Sexual Prevention Harassment Training Required 3 Local Training Opportunities 3/4 Economic Development 5 InEnTec Brings Jobs, Higher Wages TLDC Tehama Local Development Corp “The quality of a local economy is judged by what people earn. That determines the standard of living.” —William Fruth, Economist  Local Emphasis  Non-traditional partnership lends to credibility Contents: HR Updates Local Training Opportunities Economic Development Labor Market Special Events

27. Business Development

29. “Pre-Venture Counseling” (Business Start-up Services), including help with the following items in the “Business Checklist” packet: Business Plan Fictitious Business Name Statement Business Insurance Employers Identification Number Retail Sellers Permit Employers Packet from EDD Workers Comp Insurance Marketing Plan Competition’s Pricing Product Quality Additional items were discussed/negotiated, including: Customer Service Hours of Operation Employee Recruitment Business Development Ray Jen Coffee Company

30. Ray Jen Coffee Company Business Startup Counseling Employee Recruitment & Job Match Service Business Workshops “The business center is a wonderful service to this community. I haven’t found anything like this in Oregon; I wish these services were available in Bandon. Keep up the great work”

31. Outplacement

33. Cendant-Budget Truck Rental Closure Services provided on-site for two weeks. Meetings & classes scheduled at the beginning and end of employee shifts. On-site Career Fair with Shasta SMART & EDD. Job Postings and referrals at business site. One-on-one consultations. Impact: Significant services delivered at workplace and prior to layoff.

34. Public Policy

36. Workers Compensation Reform Community Forum Hosted by Shasta SMART and featuring California Insurance Commissioner John Garamendi 100+ businesses in attendance Overview of Garamendi’s Reform Plan Testimony and discussion by business people Impact: Opportunity to advocate on Public Policy

37. Sierra Pacific Industries, Kendall Pierson Tehama Co. Dept. of Ed., Bob Douglas Martin’s Gardens, Claudia Martin, Owner North Valley Services, Al Skaggs, Director Physical Therapy & Wellness, Jan Potanovic Umpqua Bank, Michelle Hake, Store Manager Home Depot, Tim Anderson, Store Manager Tehama Local Development Corp., Dexter Wright Etzler Finanacial, Matt Etzler, CEO Department of Rehabilitation, Terri Winstead Louisiana Pacific, Marian Richardson, Admin Asst III Orthopedic Surgical Institute, Fredi Barney JB Woodworks, Jessica Miller, Manager/Secretary NCCDI (Head Start), Amy Grosch, Asst. Director Pactiv Corp., Laura Daniel, HR Admin. Greenwaste of Tehama, Amanda Walter, Site Manager PJ Helicopters, Julie Benson, Executive Asst. Express Personnel Services, Lisa Ballestrasse JP Office Products, Patty Lingenfelter, President Palomino Room, Doug Reed, Owner Alternatives to Violence, Dianne Rabalais Tehama Tire, Gary Gabel, CEO Shasta Fasteners, Kim Barbanck, Owner Red Bluff Shell, Robin Ripley, Manager Re/Max Real Estate, Ken Robison, Owner Dolling, Inc., Tod Dolling, Owner Super 8 Motel, Jayu Bhavan, Owner Dr. Stephen Datu, Tami Ross, Office Manager Carbonell Chiropractic, Clare Carbonell, Office Mgr Durrer Rehab, Linda Durrer, Voc. Rehab. Counselor Westside Sales, Ben Finefrock, Owner Hampton Inn & Suites, Scott Kelly, General Manager County of Tehama, James Little, Building Official Rolling Hills Casino, Bruce Thomas, CEO Corning Truck & RV, Barbara Boot, Secretary-Treasurer Corning Medical Associates, Adrienne Frost Corning Chamber of Commerce, Valanne deBourg Marketing and the Power of Gateway Activities

38. Marketing The Challenge: Small budgets No full-time marketing people on staff Making marketing a priority Image misperceptions

39. Marketing and Gateway Activities “You need to offer something that’s immediately obvious, with crystal clear value to the local businesses, and something that doesn’t require a big time commitment.” Charles Brown, NoRTEC Executive Director

40. Gateway Activities A strong, proven service that allows you to establish 1) your own credibility and 2) a solid foundation for an ongoing working relationship with the business. The service must be: Needed and valued by the business Free or low-cost (increases with credibility/confidence) High quality A priority product/service for your staff Able to provide you broad exposure to the business community Consistently delivered again and again and again…

41. Gateway Activities  Tax Credits  Workshops & Seminars  Website Development  Newspaper Articles  Legal Requirements  Job Posting System  Community Forums

42. Website Development Class Your own website up and running in one class. Your own domain name. E-mail for yourself and your employees at your domain name. Tips on expanding your website in the future. Tips on using your website to grow your business. Tips on promoting your website on and offline. Gateway Activities

43. Not Your Standard Job Posting System Combines all recruitment tools and strategies available with a single point of contact. On average, manage 100 -150 local jobs. High quality applicant pool. Working with nearly 90% of business start-ups and major expansions. Gateway Activities

44. Ramada Inn & Suites, Corning, CA – Hiring, Human Resources and Employee Training Louisiana Pacific’s Jamie Angley and Marian Richardson with Ginger Rayl. Ginger Rayl, Business Consultant 529-7000 Louisiana Pacific Corporation uses Business One Stop Services to Recruit and Collect Applications from interested job seekers. Ginger Rayl also Sets Up Interviews and Calls Applicants back for the company. How can we help your business? Louisiana Pacific's Engineered Wood Products manufacturing facility here in Red Bluff exclusively uses Business One Stop Services for all its permanent hiring needs. —Jamie Angley Area HR/Safety Manager Louisiana Pacific’s Jamie Angley and Marian Richardson with Ginger Rayl. Ginger Rayl, Business Consultant 529-7000 Louisiana Pacific Corporation uses Business One Stop Services to Recruit and Collect Applications from interested job seekers. Ginger Rayl also Sets Up Interviews and Calls Applicants back for the company. How can we help your business? Louisiana Pacific's Engineered Wood Products manufacturing facility here in Red Bluff exclusively uses Business One Stop Services for all its permanent hiring needs. —Jamie Angley Area HR/Safety Manager Louisiana Pacific’s Jamie Angley and Marian Richardson with Ginger Rayl. Ginger Rayl, Business Consultant 529-7000 Louisiana Pacific Corporation uses Business One Stop Services to Recruit and Collect Applications from interested job seekers. Ginger Rayl also Sets Up Interviews and Calls Applicants back for the company. How can we help your business? Louisiana Pacific's Engineered Wood Products manufacturing facility here in Red Bluff exclusively uses Business One Stop Services for all its permanent hiring needs. —Jamie Angley Area HR/Safety Manager Louisiana Pacific’s Jamie Angley and Marian Richardson with Ginger Rayl. Ginger Rayl, Business Consultant 529-7000 Louisiana Pacific Corporation uses Business One Stop Services to Recruit and Collect Applications from interested job seekers. Ginger Rayl also Sets Up Interviews and Calls Applicants back for the company. How can we help your business? Louisiana Pacific's Engineered Wood Products manufacturing facility here in Red Bluff exclusively uses Business One Stop Services for all its permanent hiring needs. —Jamie Angley Area HR/Safety Manager Louisiana Pacific’s Jamie Angley and Marian Richardson with Ginger Rayl. Ginger Rayl, Business Consultant 529-7000 Louisiana Pacific Corporation uses Business One Stop Services to Recruit and Collect Applications from interested job seekers. Ginger Rayl also Sets Up Interviews and Calls Applicants back for the company. How can we help your business? Louisiana Pacific's Engineered Wood Products manufacturing facility here in Red Bluff exclusively uses Business One Stop Services for all its permanent hiring needs. —Jamie Angley Area HR/Safety Manager Louisiana Pacific’s Jamie Angley and Marian Richardson with Ginger Rayl. Ginger Rayl, Business Consultant 529-7000 Louisiana Pacific Corporation uses Business One Stop Services to Recruit and Collect Applications from interested job seekers. Ginger Rayl also Sets Up Interviews and Calls Applicants back for the company. How can we help your business? Louisiana Pacific's Engineered Wood Products manufacturing facility here in Red Bluff exclusively uses Business One Stop Services for all its permanent hiring needs. —Jamie Angley Area HR/Safety Manager Louisiana Pacific’s Jamie Angley and Marian Richardson with Ginger Rayl. Ginger Rayl, Business Consultant 529-7000 Louisiana Pacific Corporation uses Business One Stop Services to Recruit and Collect Applications from interested job seekers. Ginger Rayl also Sets Up Interviews and Calls Applicants back for the company. How can we help your business? Louisiana Pacific's Engineered Wood Products manufacturing facility here in Red Bluff exclusively uses Business One Stop Services for all its permanent hiring needs. —Jamie Angley Area HR/Safety Manager Kia Osborne General Manager “I’m VERY happy with the new staff, how they have worked hard together during the opening of our new Ramada…”

45. Ramada Inn & Suites Hiring Referred by another business (Gateway) Interview Assistance Recruitment & Prescreening Job Descriptions Interpretation Meeting Room Space Employee Handbook Human Resource Forms New Hire Packets Employee Orientation Customer Service Training Telephone Etiquette Training 2 nd Hotel! Interview Assistance Recruitment & Prescreening Job Descriptions Interpretation Meeting Room Space

46. Foundation Building The Proving Ground Gateway Activities Strong local brokering (referral) system Image shift: The Go-To Place for job seekers and business New partnerships EDC’s Realtors Planning Dept Business to Business Chambers City Mgrs Business EDC’s Financial Legal Media

47. Background Businesses asked for a workforce with strong customer service skills Training was developed for Frontline Staff, and for Supervisors & Managers National Customer Service Week a springboard for community awareness

48. Partnerships

49. Key Components Over a dozen articles (written by One Stop staff) and two editorials on Customer Service featured in the Red Bluff Daily News. Community-wide voting for Best Customer Service (businesses and individuals). Secret Shoppers visited over 100 local businesses looking for extraordinary people. 20 Winners received Certificates of Excellence, gifts certificates donated by local businesses, and special recognition in the Red Bluff Daily News. Four mini-customer service sessions, M-F from, 7:30am to 9am, at the new Hampton Inn. Gala Awards Dinner – VIP Speaker.

50. Outcomes Expect the Best a Success! Increased attendance at Customer Service Trainings. Established credibility as ‘subject experts’. Enhanced relation- ship with the media. Made an impact on the bottom line for local businesses.

51. Value to Organization Customer Service Week Job Fair Partnership Senator Aanestad Visit Included in long-term strategic plan. $12,000 $ 9,000 $ 500 $21,500Total:

52. Redding Medical Center, Jean Blankenship, Retired Nursing Sup Wagner Electric, Bob Wagner, Retired Owner Newport Biosystems, Geoff Smith, Resource Develop. Manager Lehigh SW Cement Co., D. R. Griffith, Purchasing Manager Mt. Burney Storage, Lynn Miller, Owner Subway, Jane Heinan, General Manager Redding Bank of Commerce, Brenda Truett, AVPIS Supervisor Roberson Insurance, Linda Roberson, Owner/Manager Raab’s General Contr,.Cory Raab, Project Manager/Estimator Repco Paging, Kandace Friesen, General Manager US Bank, Jennifer Johnson, Sales & Service Manager Shasta Builder’s Exchange, Phil Quintana, Training Manager Blood Source North State, Margaret John, Admin Director XS Computers, Joshua Martinez, Owner Anderson Chamber, Tom Cowles, Board of Directors Lil Redhead Artworks, Tracy Piccinino, Owner Mary Kay Cosmetics, Tamara Andrews, Owner Corbett’s Restaurant, Melissa Corbett, Owner Eastside Hair Design, Froi Manuel, Stylist Cascade Circle, Inc., Phyliss Horner, Owner Anderson Athletic Club, Brad Frost, Owner Sarco Gas and Food, Nishtar, Owner Bartel’s Giant Burger, Carole Bartel, Co-Owner Shasta Family Chiropractic, Keri Barnes, Owner Shasta Builder’s Exchange, Cindy Lee, Marketing Kelly Services, Irish Robertson, Manager Shasta District Fair, Trish Strawn, CEO Computing Solutions, Kelly Engel, Owner Prime Outlets, Jim Holmos, Supervisor Industrial Optics Unlt., Kristie Fore, Co-Owner Roosters Landing, Perry Fore, Owner Knauf Insulation, Gail Shook, Plant Controller Calypso Cycle, Bob Day, Owner Gibson Heating, Jay Gibson, President Economic Develop. Corp., Naomi Geier, Manager Hardware Express, Terry Grafe, CFO DH Scott & Co. LLP, Lawrence Dahl, Partner Fee for Service

53. Fee for Service Why take this step? Self preservation Demand outstrips supply Perceived and real value Expected by business Credibility/foundation in place (Gateway Activities)

54. The United States Department of Labor encourages Grantees to earn income to defray costs. The Federal Code of Regulations states: 29 CFR 97.25 - Program income. (a) General. Grantees are encouraged to earn income to defray program costs. Program income includes income from fees for services performed, from the use or rental of real or personal property acquired with grant funds, from the sale of commodities or items fabricated under a grant agreement, and from payments of principal and interest on loans made with grant funds. Except as otherwise provided in regulations of the Federal agency, program income does not include interest on grant funds, rebates, credits, discounts, refunds, etc. and interest earned on any of them.

55. Fee for Service Hiring Services Recruitment and Prescreening of Applicants Behavior Based Interview Questions and Rating Sheets Industry Focused Job Fairs Job Descriptions Pre-employment Testing Temporary Placements Interviewing Assistance Reference and Background Checks Bilingual (English/Spanish) Interpretation Assistance

56. Fee for Service Human Resources Injury and Illness Prevention Program Development Policy Development Preparing and Sending Applicant Notification Letters New Hire Packets and Orientations Employee Handbooks Human Resource Forms Payroll Services Assistance with HR Questions Employee Assessments

57. Fee for Service Training Administrative Assistant Training Sexual Harassment Prevention Business Seminars for the Bottom Line Online Tutorials Computer Classes Telephone Etiquette Professional Career Coaching Customer Service Training Website Design Health and Safety Labor Laws Workers’ Compensation

58. Fee for Service Other Work CrewsNotary TIG Eligibility for CDBG Customized Services Tax Credit Screening and Vouchering Typing Tests Meeting Room Space Business Plan Development Business Assessment

59. “The U.S. must create a demand-driven workforce investment system.” ELAINE L. CHAO Secretary U. S. Department of Labor

60. The Payoff

61. The NoRTEC Anomaly Do Business Services Detract from Client Services?

62. The NoRTEC Anomaly Funding for workforce development has declined nationally by 33% since 1985. Since 2000, California has lost over one- quarter of its WIA funding due to federal budget cuts. Shasta County’s funding has been reduced by 32%! The Challenge: How to do more with less?

63. Funding 00-0101-0202-0303-0404-05 $7 Million $6 Million $5 Million $4 Million $3 Million $2 Million

64. Centers 00-0101-0202-0303-0404-05 Seven Six Five Four Three Two

65. Employees 00-0101-0202-0303-0404-05 100 85 70 55 40 25

66. The NoRTEC Anomaly By making business services a priority, we’ve been able to maintain past enrollment levels and increase participant training and job placements.

67. Enrollments 00-0101-0202-0303-0404-05 300 250 200 150 100 50 0 PlacementsTraining

68. The NoRTEC Anomaly Better employment matches are being made, contributing to the long-term success of the business AND the job seeker.

69. What About the Hard-to Serve? Job Seekers with Barriers to Employment have benefited from: More job opportunities posted in the One- Stop Centers than ever before. Honest and up-to-date information and advice from staff about local business, work environments, hiring process, expectations. More confidence that we are the place for jobs and career growth!

70. What is Business Process Reengineering? Fundamental rethinking and radical redesign of business processes to bring about dramatic improvements in performance. – Michael Hammer, Reengineering the Corporation

71. Measuring Shasta County’s Return on Investment (ROI) for Business Services In Business Terms

72. Cost Per Hire (CpH) The cost of hiring a new employee includes internal recruiting costs (salaries, office space and supplies) and external recruiting costs (advertising, contingency and retainer fees, research costs, and fees for newspaper, trade magazine and Internet postings). Using a conservative 75% of the $4,222 CpH established by www.staffing.org in their 2002 Staffing Metrics Benchmark Report, the savings to an employer who uses our services is $3,166$791,500 (2004-2005) Multiplied by the number of hires in Shasta County (250) assisted by the business resource center = total dollar savings to employer

73. Workshops and Learning Opportunities At a minimum, the savings to local business are the difference in costs for attending a local workshop compared to the cost of attending the same workshop out of the local area. (Average total cost of attending out of area workshops ($320) - average total cost of attending a local workshop ($45) = average savings per workshop) $275$49,500 (2004-2005) Multiplied x number of Shasta County businesses attending local workshops during the year (180) = total annual savings to local business community

74. Employee Training Costs The savings to local business are the financial incentives we provide by offsetting training costs borne by the employer. For reimbursement training, multiply employees hourly wage ($8.50) x % (50%) of hourly wage paid by the business resource center x average number of hours in training (720) = amount per employee saved by employer $3,060$82,620 (2004-2005) Multiplied x number of employees receiving reimbursement training from the business resource center (27) = total savings for the employer

75. Labor Law Workshops In calendar year 2003, the California Labor Commissioner reported to the California Legislature a total of $22,231,791 in wages and fines recovered from California establishments for labor law violations. Based on a report from the Division of Labor Standards Enforcement, the average cost per business for labor law violations can be calculated at $3,267. Attendance at labor law workshops ($45) should reduce or eliminate these costs for each business by $3,222$161,100 (2004-2005) Multiplied by the number of Shasta County business representatives (50) attending labor law workshops

76. Human Resource Outsourcing At a minimum, the savings to local business is the cost associated with having a full time HR manager. Total average annual cost for one HR professional ($50,000) – less the average annual cost to employer for outsourcing HR services ($5,000) = annual dollar savings per employer) $45,000 $675,000 (2004-2005) Multiplied by the number of Shasta County employers utilizing comprehensive HR services during the year (15) = total annual savings to local business community

77. Website Development Having a website ensures a much larger audience for products and 24/7 availability resulting in increased visibility and sales. Assuming a conservative 5% increase in sales on average revenues of $50,000, the increased annual earnings per business are $2,500$167,500 (project to date) Multiplied by the number of business websites developed in Shasta County to date (67).

78. Hiring Tax Credits Enterprise Zone tax credits reimburse businesses that are investing in our communities by hiring and expanding. Tax Credits allow a $7,020 average savings per qualified employee per year (for five years) – less our fee of $60 = annual savings per employee $6,960$5,644,560 (2004-2005) Multiplied by the number vouchered (811) in a year = total annual savings for employers

79. The impact to Shasta County businesses in reduced liability, cost savings and increased revenue: $8,746,280 YES! Business Service do make cent$!

80. What’s not to love about business services?

81. "Small business is the bread and butter of our economy. Our local One Stop (Work Connection) has been responsive in providing the many practical day-to- day services that my business needs to survive. In return, you have my sincere thanks and commitment to encourage and champion your efforts. I am proud to be a part of NoRTEC's Business First direction.” Judi Madden, WIB Chair, NoRTEC Owner, Madden Plumbing & Heating

82. Customer Satisfaction Over 1,000 signatures from businesses in support of NoRTEC’s focus on business services.

83. Customer Satisfaction As a private business person, I am signing this statement in support of NoRTEC and to highlight that our business and employees are benefiting, and our local community is benefiting, from NoRTEC’s focus on Business Services. NoRTEC’s bold, fresh approach to providing Business Services has enhanced the relevance of job programs for the business community. NoRTEC's emphasis on providing human resource services directly to businesses, including good hiring and personnel practices, compliance, labor law, training, customer service, and other related support is refreshing and contributes to regional economic vitality and expansion of meaningful employment opportunities.

84. Nurina Tonkin, Shopko Victoria G. Wood, West Redding Preschool Sheri D’Angelo, Bail Bond Connection Joan Scott, Shasta Eye Associates Sue Becker, Willow Springs Jessica Quintana, Sierra Oaks David Blancett, Friendly Computing Lisa Endicott, McConnell Arboretum Jennifer Levens, Options for Youth Tobin M Roe, Sr., J&D Automotive Michael Martin, WSR Conservation Dist. Steve VanOrden, Cottonwood Medical Grp. Carley Silber, Haven Human Society Myron Tisdel, KIXE James W. Wallers, Affordable Automotive Donna Haddox, Hue & Cry Security Marilyn Robertson, Home Depot Michael Reynolds, Lake College Robin Thomas, California Physician Reimbursement Jeff Heiman, JD Trucking Daphne Kohn, Frozen Gourmet Jasmal Kanolloli, Best Western Hospitality Amy Clearwater, Manpower Linda Kingston, We the People Robin Miedema, John Vanderwerff, DDS Shireen Erlei, Orchard Nutrition Dawn Jordan, Mobile Designs Traci, Welcome Home Asst. Lvg. Larry Ritchie, Redding Health Insurance Jeff Gerety, Gerety’s Landscaping Mark Morris, Redding Paint Mart Ken Levens, Levens Books Linda Pearson, Angel Tip and Healing Jim Savage, Longs Pam Currie, Shasta Lake Floors Jolene Hart, Coca Cola Alan Bell, Sierra Pacific Industries Tina Hollin, Crown Motors Ron Mancasola, Farmers Sentry Market Marilyn McCollam, Slender Lady

85. Bruce McDilda, Deadline Creative Kellie Belcastro, World Telecom Linda Albright, Albright & Associates Neva Bennett, Oakdale Heights Mimi Aung, Dr. Aung Marvin Husa, Husa & Sons Melissa Wilson, COMPASS Joy Kevessaka, Court St. Surgery Richard VanWylie, VanWylies Custom Framing Robert Chibante, Bear Ridge Systems J. Hill, Front Street Baking Co. Debe Hopkins, Lassen View Realty Terry Steele, Shasta Lake City Chamber Larry Montgomery, Mt. Shasta Chamber Sandra Downs, Sandra Downs Property Sherri Quinlan, Burney Chamber Ken Burns, Palo Cedro Chamber Henry Bartolo, Suspenders Advertising Bryan Meredith, Dr. Bryan Meredith Valarie Aragon, Health Quest Dave Ercolano, Coastal Business Systems, Inc. Max Shenker, Tax Credit Company Robert W. Roy, Western Care Management Brooke Lourenco, Massage by Brooke James Underwood, Dale Construction Carol Howard, Carol Howard CPR Training, Amy Howard, E. J. Simpson Consulting Hsiao-Ping, HuHsiao-Ping Hu, MD Brad Jordan, RIOH Medical Group, Inc. Judy Maxwell, Judy Maxwell Insurance Serv. Judy Reynolds, Liquor Barn Sandi Wardall, Redding Family Med. Group Gary Whiteaker, Shasta Orthopedics & Sports Tami Fraser, Shingletown Medical Center Ronald Hardenbough, Everyday Health Care Amy Turner, Budget Lori Matthews, Holiday Inn Ted Rivers, Print Effects Morgan Ransom, Print Effects Mark Vegh, Carr, Kennedy, Peterson & Frost

86. Jean Blankenship, Redding Medical Center Bob Wagner, Wagner Electric Geoff Smith, Newport Biosystems David Griffith, Lehigh SW Cement Company Lynn Miller, Mt. Burney Storage Jane Heinan, Subway Brenda Truett, Redding Bank of Commerce Linda Roberson, Roberson Insurance Cory Raab, Raab’s General Contractor Kandace Friesen, Repco Paging Randy Raab, Raab’s General Contractor Jennifer Johnson, U S Bank Phil Quintana, Shasta Builder’s Exchange Margaret John, Blood Source North State Joshua Martinez, XS Computers Tom Cowles, Anderson Chamber of Commerce Tracy Piccinino, Lil Redhead Artworks Tamara Andrews, Mary Kay Cosmetics Melissa Corbett, Corbett’s Restaurant Froi Manuel, Eastside Hair Design Phyliss Horner, Cascade Circle, Inc. Brad Frost, Anderson Athletic Club Nishtar, Sarco Gas and Food Carole Bartel, Bartel’s Giant Burger Keri Barnes, Shasta Family Chiropractic Cindy Lee, Shasta Builder’s Exchange Irish Robertson, Kelly Services Trish Strawn, Shasta District Fair Kelly Engel, Computing Solutions Jim Holmos, Prime Outlets Kristie Fore, Industrial Optics Perry Fore, Roosters Landing Gail Shook, Knauf Insulation Bob Day, Calypso Cycle Jay Gibson, Gibson Heating Naomi Geier, Economic Develop. Corp. Terry Grafe, Hardware Express Lawrence Dahl, DH Scott & Co. LLP Theresa Cavallaro, Air O Service

87. Gary Ledbetter, Good News Rescue Mission Glen Moore, DeSigns Joe Brouillard, SCPH Jodi Stone, Mountain Gate RV Park Dean Goeklor, Associated Contracting Mike Rader, Redding Printing Bonnie Hurlhey, Shasta Lake City Council Lori Nipar, Holiday Inn Sherry L. Huss, Shasta County Social Services Peter Patel, Holiday Inn Express Michael P. Ashby, Carr, Kennedy, Peterson & Frost Linda L. King, Carr, Kennedy, Peterson & Frost Matt Braden, AFLAC Gus Petras, G. Petras, DDS Donna Montelano, Secret Garden Pre-School Paul Edeline, Edeline Enterprises Brian Van Voris, Pugh & Van Voris Jeff Mulvihill, Jeff Mulvihill Consulting Randy Bright, Bright’s Redding Trophy Mary Dunne, Coastal Business Systems Roger Smith, American Truck School Eddie Henderson, ATS Communications Dwayne West, Help U Sell William Chamberlain, Chamberlain & Co. E. Camfron, Marshall’s Florist Jon K. Pecaut, Shasta Driving School, Inc. Toni Bergman, Beverly Healthcare Michael J. McNerny, Kids and Me Preschool Bruno Tomaivio, Bruno’s Auto Anna Graham, On Sight Auto Glass Ron Lee, Lees Honda-Kawasaki Nila Mitchell, Viking Pools Rex Lewis, Bobbi’s Fido Fashions G. Whittemore, Weddings by Design Mary V. Rouse, Earnest R. Rouse & Assoc. Donna Moore, Chiropractic Wellness Becky Herzog, Becky’s Grooming Gorden Baugh, SPRINGZ Pam Baugh, SPRINGZ Terry Hambelton, Shasta School of Cosmetology

88. Jay Edwards, Big O Tires Karen Mitchell, Cold Stone Creamery Jason Bonner, Big 5 Sporting Goods Lynn Nicholson, Edward Jones Doreen Crume, Brian Crume, D.C. Diana Cherringon, Oxford Suites Steve Kinder, Best Western Hilltop Inn Lyn Bonner, Shasta Lake Chiropractic Alisha Sprinkle, Java Jitters Teri LaHorgue, Apex Technology Ron Luaces, RPL Truck & Auto Sherry Tunin, Axner Excavating Nick Morales, 84 Lumber Penney Steiner, MariTech Industries Craig F. Hansen, Global-Flex Mfg. Shawna Ledford, Yarnall’s Construction Darryl Stilihe, Amerigas Scott Moutard, Scott’s Repair & Maintenance Kristen Adams, Professional Pension Service Mark Smith, Smitty’s Heating & Cooling Larry Chapter, Comsco Donna Dilts, Frontier Communications Perry Wright, A.G. Edwards Michael E. Hurley, Hurley & Associates Sharon Gabrukiewicz, Home Helpers Andrea Charroin, Rene Joule Patisserie Shasti Mair, Adecco David Gerard, Pacific West Graphics Dennis J. Green, Nova Developmental Serv. Trudi Stovall, CalElectro Catherine Littlefield, Red Lion Hotel Jeanne Caspareno, Smith Chiropractic Jessica Dill, American Furniture Paul Labarbera, Burrito Bandito Roxanne Wade, James B. Vogus, M.D. Alan Grissom, West Coast Paper Mary Ann Taylor, Amber Oaks Penny Gironda, Gironda’s Restaurant

89. Greg Adams, A&A Prestige Cleaners Linda McLean, Kirkwood Mary Gouldsmith, Lassen View Realty Ann Tijerina, Lassen View Realty Kent J. Koontz, Lassen View Realty Vicky DiPrima, Keenan Pool Service Keith Webster, Priority One Mortgage Sara Valley, Australian Hat Outlet Stephanie Gregory, TRG Equipment Services Fred Hurst, Angelo’s Pizza Jenee Caulkins, Lasting Impression D. Powell, Physicians Plan Lawrence E. Jackson, Malibu Capital Boyce Muse, Muse Concrete Rose A. Gandy, Mt. Shasta Mall Dyana Crottte, Bridge Bay Resort Dyana Crotte, Digger Bay Marina David Estrada, Itax Group David Estrada, Home Depot Dawn Harper, Nature’s Expressions Bruno Tomaino, Bruno’s Auto Gary Kenerson, Gary’s Motorcycle Service Irene Kelley, Graphic Emporium Connie Blanc, Anderson Florist Amber Abney, Quizno’s Sub Monique Taylor, Child Abuse Prevention Sue Sawyer, STC3 Valerie McFarlane, K& M Trophies Teddy Drinnin, Drinnin’s Auto Repair Joleen Nelson, Paper Back Trader Dave Weir, Site, Inc. Albert Romo, Romo & Associates, Inc. Pam Currie, Shasta Lake Floors Judith Schaible, SECO Mfg. Jack Graves, Sunset Moulding Kevin Risse, Risse Racing Terri Hill, The Knot, Inc. Laurie Holstein, DPM, Inc. Dan Batman, Builders Door & Window, Inc. Joe Marquez, Corporate Tax Incentives Taz Singh, Corporate Tax Incentives Ron Bode, Palo Cedro Pharmacy Ed Smith, Palo Cedro Nursery Cherie Lore, Cherie’s Alternations John T. Gordon, Minto Research & Development Kathy Dawes, American Propeller Eagle Eng. Kathleen M. Dawes, Eagle Gear Leo Graham, Cornerstone Recovery Systems Crystal Chase, Crystal Air Nannette Thomas, Sierra Receivables Mgmt., Inc. R. Brent Platt, ADP Tax Credit Services Gary Buse, Targeted Management Co. Inc. Alexa Truelove, The Alameda Company Steve Westlake, Maxim Physical Therapy Dan Batman, Builders’ Door & Window Inc. Gary Brock, Design Time and Tile Fay Wimberley, CRI-Letro Campbell Properties Joe Smith, Calif. E-Zone Tax Savings Grp. Greg Dunn, Greg Dunn Landscaping Philip Smith, Phil-Tite Enterprises Cynthia Sprice, Management Insights Carla Clark, Shasta Head Start Jerry W. Towne, Independent Living Services Sandra Van Larson, Independent Living Services Shae Music, Curves Maureen Turner, Independent Living Services Jennie Neal, Independent Living Services Betsy Emry, Shasta County Library Carolyn J. Chambers, Shasta County Library Lynn Gilliss. NorCal Productions Nancy Inman, Members 1st Credit Union Elizabeth Kelley, Shasta County Library Katie Baugh, Curry Group, Inc. Angel Cruz, Yaley Enterprises, Inc. Gabe Burke, Shasta County Library Diane Gustafson, Shasta County Library Martee Boban, Shasta County Library Jessica Cunningham, Shasta County RSVP Butch Barker, Experience Works, Inc. Lorna Niemeth, Custom Glass Bruce Trudeau, Shasta Windows.Com Gwen Smith, Restoration Enterprises Bill Price, Restoration Enterprises Ronald McPherrson, Telemanagement Services, Inc. Greg Dirkee, White House Sales Karon Trybom, Crafter’s Mall Nordli Ransom, Print Effects Kevin Ransom, Print Effects Linda Cadd, Respect Program Shandra Greene, Respect Program Sam Boren, Shasta County Womens’ Refuge Wendy Millis, Shasta County Womens’ Refuge Don Reaksecker, Department of Rehabilitation Gerry Verardo, Mistletoe Realty Pat Wellman, Voorwood Co. Carroll Borland, Pepper Tree Apartments Frank Tona, Crown Camera

90. Clark Gilbert, All Steel Structures, Darlene Flades, Medical Home Care Professionals Ed LeBouef, Ink Jet Specialties Carol Howard, Cottonwood Driving School Marjorie Stauft, Vestra Resources, Inc. Keith Hunting, DH Scott & Co. LLP Jerry Burton, Contech Construction Glen Becks, Mail Biz Jennifer Fansler, Redding Tank Kelly Walker, Payless Building John Sammons, Dan Palmer Trucking N. C. Hanke, Quest Industries Gerald Tadina, DH Scott & Co. LLP Nila Mitchell, Viking Pools, Redding Dan Boek, Shasta County Opportunity Center Lisa Kefalas, Moss Lumber Co. N. C. Hanke, Phoenix Spas Mary Foster, Hartsell Trucking Luis M. Barrera, La Fogata Kristy Laughlin, A New Beginning Patrick Hanley, DH Scott & Co. LLP Cheryl Marx, Main St. Café Rob Sales, Burney Mt. Video Charlene Siebler, Trendsetter Darrin Kacyorowsl, Hovis Hardware Jerry Rice, Napa Auto Parts Brandi Robb, Coffee Station Paul Catanese, DH Scott & Co. LLP Cady Hatheway, Holiday Market Pat Davis, Davis Copy Center Kristy Fry, Debut Video Store Shannon Schottel, Half Time Pizza Ryan Klein, Hungry Moose Karen Sanchez, Burney Disposal David Scott, DH Scott & Co. LLP Ralph Lane, Custom Audio Paul Broadway, Superior Avenue Dave Berry, Les Schwab Brian Harvick, Shasta Lake Vet. Clinic Linda Willis, K Mart Corp. John Murphy, Toys R Us

91. www.nortec.org NoRTEC 7420 Skyway Paradise, CA (530) 872-9600 Thank you!