1. Practical Guide for Project Management Across Borders How to keep stakeholders engaged, break through cultural barriers, and develop strong virtual teams

2. Page  2 Agenda Introduction Global Stakeholder Management Tips for Navigating Different Cultures Wrap Up 1 2 3 4 5 Key Topics Virtual Team Management

3. Page  3 Introduction  Background  Originally from Louisiana  Started my career in Sales and Marketing for pro baseball  Moved to Argentina in 2012  Currently living in Bentonville with my fiance  Project Experience  Came to Walmart Shared Services in 2009  Customer Liaison with Canada and Puerto Rico  Implemented workflow processes and systems in Mexico and Central America  Implementation of new technology in all Latin America

4. Page  4 Virtual Team Management Building Your Team Managing Performance Communication and Collaboration Techniques 1 2 3

5. Page  5 Selecting Your Team Team Competencies Teams are normally assigned however there are times when you must hire or negotiate for your team members CompetencyTraditionalVirtual TechnicalHigh Planning & ImprovementHigh Communication& InfluenceHigh AdaptibilityHigh LeadershipMediumHigh Problem SolvingMediumHigh Time ManagementMediumHigh

6. Page  6 Selecting Your Team  Other Considerations Availability  Personal and professional time contraints.  Ability to travel. Passion for the Project Goals  Look at the team members background to gain insight into their interests.  Give them a clear vision of the project.  Have a productive mix of working styles.  Avoid working in siloes. Enjoy Working Together..."It's your attitude, and not your aptitude, that determines your altitude“ -Frank Broyles

7. Page  7 Achieving High Performance There are a few techniques that can be used to increase virtual team engagement… Team Mangagement Tips  Onboarding- There must be a well planned program.  Build Trust- Teams don’t focus if they don’t trust one another.  Team Building- It’s more than having drinks after work.  Motivation- Keep teams excited and focused on objectives.  Measuring progress- Share successes and recognize team members for their accomplishments.

8. Page  8 Communication and Collaboration Techniques Face to Face Meetings  Personal Connection  Reduce Travel  Allow for Non Verbal Communication Virtual Workspaces  Ease of use  Everyone needs access  Enforce updates Respect Time and Language Differences  Adjust work schedule  Be aware of words you are using

9. Page  9 Global Stakeholder Management Find your Stakeholders Manage Expectations Communication Technique 1 2 3

10. Page  10 Stakeholder Identification and Analysis  Use your whole team to identify your stakeholders in each region. The first step is identifying your stakeholders and recognizing the influence thy have on your project  Assess how their goals align with your project and what you are trying to achieve.  Plan for preferred communication methods

11. Page  11 Manage Stakeholder Expectations  Have local champions  Align objectives with local organization  Offer language support  Involve stakeholders in planning  Be consistent with communication  Exceed expectations Key Messages

12. Page  12 Communication Technique A major piece of project management is influencing and getting clear messages across Key Messages  Over reliance on email can be ineffective  Get feedback on communications  Account for different languages  Know the local rules!  Keep it simple

13. Page  13 Breaking Through Cultural Barriers Benefits of Cross Cultural Teams Cultural Impacts on Project Management Resources 1 2 3

14. Page  14 Benefits of Cross Cultural Teams Create a team open to sharing new ideas and driving innovation.. Multi Cultural teams can help keep you up to date on issues specific to the region you are working. Unique experiences with dealing with risks and issues. Adapt language and communication style to better meet customer needs.

15. Page  15 *United StatesLatin America IndependentInterdependent EgaltarianStatus RiskCertainty DirectIndirect TaskRelationship Regional Profiles- Latin America Example Consider the affect of your management style on how different cultures approach situations * Source: Globe Smart

16. Page  16 Techniques for Cross Cultural Management Organization Communication Time  Keep leaders informed and pay attention to protocol  Be more deferential to leaders and be careful openly challenging those in authority.  Be sure to ask often for feedback and personal opinions  Use more niceties in written and verbal communication.  Ensure you have approvals before communicating to broader organization  More about the “how” than the “what”  Use active listening skills  Plan for meetings and other activities to go over scheduled time.  Plan for translation time.

17. Page  17 Things to remember when travelling Travel  Allow time in itinerary for unexpected and plan time to relax  Know key phrases in target language  Network with your project stakeholders  Exhibit high amount of energy- It keeps local teams motivated  Enjoy the experience!

18. Page  18 Do You Have Any Questions?