1. © Source Information Services, 2011 1 | AMCF European Leadership Forum – June 2011 Current buying trends in management consulting June 2011

2. © Source Information Services, 2011 2 | AMCF European Leadership Forum – June 2011 Before we start: Insights into buying organisations Over 400 clients registered on Sourceforconsulting.com who have access to case study database. Each client approved through diligent verification process. Approx 70% of our client contacts operate within a procurement function. Clients may opt to sit on a ‘survey panel’ and are contacted each quarter to complete a ‘buying trends’ survey. 50 clients completed March 2011 survey, representing a combined annual spend of approx £1.5 billion

3. © Source Information Services, 2011 3 | AMCF European Leadership Forum – June 2011 Before we start: Source client list Financial servicesHSBCBAECable and WirelessGCHQLa Poste AbbeyJP MorganBalfour Beatty Rail LtdDisneyGloucestershire County CouncilRoyal Mail ABSALegal & GeneralBATDow JonesHammersmith & FulhamUniversal Postal Union Access Bank PlcLion CapitalBritish SugarOFCOMHMRCVirgin Atlantic Airways American ExpressLloyds Banking GroupDiageoTelstraLondon ProbationRetail AMPMizuho Corporate BankFonterraVirgin MediaMet OfficeBoots Aviva UKNorthern RockGlaxo Smith KlineUtilities and energyMODCaisse De Depots AXAPrudentialHarley-Davidson EuropeEDF EnergyNewham University HospitalCargills (Ceylon) PLC Bank MuamalatReutersHJ HeinzNational GridNHSDSG International PLC Bank of AmericaRSALarsen & ToubroScottish PowerNHS BarnettEbookers BarclaysSantanderMARSSLP EnergyNHS Mid EssexTesco Barclays CapitalSchrodersMedtronicSSENHS Stoke-on-Trent BeazleySociété GénéraleMotorolaPublic sectorNorthamptonshire Council BNP ParibasSt Jame's Place Wealth MgmtNiko GroupArts CouncilScottish Government BNPPStandard LifePfizerBrentwood County CouncilSMBC Casaforte InvestimentosThreadneedle Asset ManagementPhilipsCity Health Care PartnershipSouth Gloucestershire Council CitigroupUBSPremier FoodsGovernment of AustraliaThe Home Office Cordea SavillsZurichSiemensDEFRATransport for London Credit SuisseManufacturingSyngentaDepartment of EducationTransportation and distribution CredSystemAlstomMedia/TelecomsDevon PCTAirport Authority Hong Kong Cross OptionsArabtecBBCDWPBAA EuroclearAstrazenecaBSkyBEssex County CouncilCEVA Logistics Friends ProvidentBabcock InternationalBTForeign and Commonwealth OfficeEurostar

4. © Source Information Services, 2011 4 | AMCF European Leadership Forum – June 2011 An overview of the consulting industry in 2011: An unusual recovery

5. © Source Information Services, 2011 5 | AMCF European Leadership Forum – June 2011 An overview of the consulting industry in 2011: Where does all the money go?

6. © Source Information Services, 2011 6 | AMCF European Leadership Forum – June 2011 An overview of the consulting industry in 2011: Where will all the money go?

7. © Source Information Services, 2011 7 | AMCF European Leadership Forum – June 2011 An overview of the consulting industry in 2011: A fragmented story +- Marketing and selling Formulating strategy Improving operational performance IT consulting Financing / M&A Outsourcing-related Managing people Managing projects Variance from average Share of client expenditure

8. © Source Information Services, 2011 8 | AMCF European Leadership Forum – June 2011 An overview of the consulting industry in 2011: Where does all the money go?

9. © Source Information Services, 2011 9 | AMCF European Leadership Forum – June 2011 An overview of the consulting industry in 2011: Where will all the money go?

10. © Source Information Services, 2011 10 | AMCF European Leadership Forum – June 2011 Local Generic Specific Global Geographical bias Sector bias Strategy IT consulting People and change Operational excellence Risk M&A Outsourcing advice Marketing and sales Programme management Financial management Future challenges: The evolution of consulting services

11. © Source Information Services, 2011 11 | AMCF European Leadership Forum – June 2011 Future challenges: Six trends likely to shape the future Resources: internal versus external consulting Outcome: advice versus implementation Delivery: experts versus bodies Margin: price versus value Purchase: procurement versus relationship Context: global versus local