1. MILSTE Retail Banking Research Methodology

2. RESEARCH PROCESS Survey: Financial Institutions & Consumers Interview: Banking Regulators DATA COLLECTION Crosscheck with Industry Experts Compare with Public Data & In-house Data DATA VERIFICATION SWOT Analysis Look at Economics, Politics & Financial Movement DATA ANALYSIS Our Research processes leverage a full suite of analytical tools that ensure our intelligence is accurate to maximize our client’s investments

3. DATA COLLECTIONDATA VERIFICATIONDATA ANALYSIS SURVEY: FINANCIAL INSTITUTIONS Interview 10-15 decision makers in retail banking in between 5-10 banks in the country of interest. Department Directors & Managers Unit Directors Head Chief Officers Head OfficeStrategy Retail Banking Mortgage Loan Credit CardSME Lending Other Departments Technology Other Businesses

4. DATA COLLECTIONDATA VERIFICATIONDATA ANALYSIS SURVEY: CONSUMERS Interview between 100-200 consumers in the country of interest. Clients’ Satisfaction Domestic Banks Foreign Banks Spending Habits Income Level Spending Structure Investment Preferences Risk Preference Investment Tools SURVEY

5. Our team of researchers in Hong Kong and London also gathered information from discrete conversations with regulators about the country’s retail banking industry. INTERVIEW DATA COLLECTIONDATA VERIFICATIONDATA ANALYSIS Central Bank Banking Industry Regulation Organizati ons Banking Association ★ ★

6. Data Verification DATA COLLECTIONDATA VERIFICATIONDATA ANALYSIS DATA COLLECTION Primary Data Cross Check With Industry Experts Compare With Public & In-house Data DATA VERIFICATION Verified Data for Analysis Our analysts also added in desktop research with our analyses to ensure that this report is a comprehensive overview of the country’s of interest retail banking sector.

7. DATA ANALYSIS: SWOT DATA COLLECTIONDATA VERIFICATIONDATA ANALYSIS After verified data, our analysts mainly conclude competition landscape by SWOT analysis. SWOT Analysis Threats Opportunities External Analysis Internal Analysis Weaknesses Strengths Verified Data Competition Landscape

8. GENERAL TABLE OF REPORTS Part One: Overview of Retailing Banking Industry in One Country of InterestPart Two: MethodologyPart Three: The Analysis of Different Intermediaries in Retailing Banking Industry Such as: Social Media, Big Data, Branch, ATM & Mobile Banking Part Four: The Analysis of Different Businesses in the Banking Industry Such as: Credit Cards, Retail Lending, Debit Cards, Mortgage, Wealth Management Part Five: SWOT Analysis Analyzing overall competition in one country, especially main players. Part Six: How could leverage MILSTE for banks and technology companies?

9. “WE PROVIDE YOU WITH THE RIGHT RESEARCH TO MAKE BUSINESS DECISIONS IN ASIA’S BANKING INDUSTRY” MILSTE · RESEARCH

10. THANK YOU FOR MORE INFORMATION PLEASE CONTACT US Michael Martin General Manager E-MAIL: mmartin@milste.com TEL: +852 67244427