1. Shifting Complacency and the Sense of Entitlement to Engagement and Productivity

2. WHAT’S GOOD? 4/14/2015CAHRMA Conference Presentation

3. Certified Human Resource Professional Master Practitioner & Coach in Time Line Therapy ® Hypnotherapy Neuro-Linguistic Programming Master Trainer Tal Moore Charlotte Larocque Past President of National Native America Human Resources Association (NNAHRA) – Four elected terms NNAHRA Executive Director Maters in Organizational Development Proud Tribal Human Resource Professional Certified

4. I believe that every individual is born with unlimited potential and it is his/her thinking that creates success. I am committed to providing my clients with the resources to augment current potentials, create performance and, thus, positive change within the workplace.

5. According to the Conference Board of Canada over 60% of employees are willing to move to a different job if it is more attractive, not necessarily because it offers more pay. Career Growth, Learning and Development ranked #2 behind Exciting Work & Challenge in a recent Career System International Survey Fair Pay being ranked #4 in terms of employee retention.

8. What Does it Cost to Train a New Employee (on average)? To hire and train a new employee and to have them reach the output of the employee who just vacated the job. 30-50% of the annual salary of entry- level employees 150% of middle level employees Up to 400% for specialized, high level employees

9. What does a 15 minute break cost a company? If an employee makes $33.5 an hour:

10. What does a 15 minute break cost a company? With burdens it costs an employer $45 an hour: Each break costs $11.25

11. What does a 15 minute break cost a company? If an employee makes $45 an hour: Each break costs $11.25 Times twice a day = $22.50

12. What does a 15 minute break cost a company? If an employee makes $45 an hour: Each break costs $11.25 Times twice a day = $22.50 Time 2 because they are not productive during that time = $45.00

13. What does a 15 minute break cost a company? If an employee makes $45 an hour: Each break costs $11.25 Times twice a day = $22.50 Times 2 because someone else has to be paid to make up for that time = $45

14. What does a 15 minute break cost a company? If an employee makes $45 an hour: Each break costs $11.25 Times twice a day = $22.50 Times 2 because someone else has to be paid to make up for that time = $45 Times 242 days (accounting for 8 Statutory Holidays and 2 weeks holidays) = $10,890 (based on 2080 hours in the year)

15. What does a 15 minute break cost a company? If an employee makes $45 an hour: Each break costs $11.25 Times twice a day = $22.50 Times 2 because someone else has to be paid to make up for that time = $45 Times 242 days (accounting for 8 Statutory Holidays and 2 weeks holidays) = $10,890 THAT IS FOR EACH EMPLOYEE!

16. What does a 15 minute break cost a company? Times 300 employees = $3,267,000

17. What does a 15 minute break cost a company? At a 6% profit margin, a company will have to increase sales by $54,450,000 Just to cover the cost of coffee breaks

18. That same employee that you are paying to take coffee breaks is costing you (just to be fair we will say he/she is a fast learner At 30%) $28,080

19. "We can't solve problems by using the same kind of thinking we used when we created them." Albert Einstein https://www.youtube.com/watch?v=0 344qRfAOtA

20. Qualities & Skills of a Good Leader 1.Communication 2.Attitude 3.Integrity 4.Vision / Strategy 5.Relationships 6.Buy-In 7.Adaptability 8.Teamwork 9.Coaching & Developing 10.Decision Making 11.Atmosphere / Culture 12.Focus / Commitment It is never too late to nurture good values and beliefs.

21. Factors that influence people and result in them holding from being at their optimum level: Lack of trust Social conditioning Labels Self-perceived worth Different learning styles Lack of understanding others Acceptance of others Acknowledging and valuing their uniqueness and that of others How they think others will react Negative emotions Self-talk

22. Communication 1.Internal2.External The message you are delivering to yourself. The message you are delivering to others. Internal and External Communications form the foundation for our values and beliefs. https://www.youtube.com/watch?v=yR0lWICH3rY

23. Internal vs. External Communication External The message we send to others Spoken: There are two components to spoken communication. – Verbal: This is what you are saying. – Paraverbal: This means how you say it – your tone, speed, pitch, and volume. – Quasi Verbal: Umms, ahhs etc. – Non-Verbal: These are the gestures and body language that accompany your words. Some examples: arms folded across your chest, tracing circles in the air, tapping your feet, or having a hunched-over posture. Written: Communication can also take place via fax, e-mail, texts or written word. Internal How we translate the messages that are sent to us Our thoughts and beliefs

24. https://www.youtube.com/watch?v=7DHcn7KX MZ0

25. Trust & Rapport People deal with people they like and that are like them. This applies to internal and external customers.

27. What to look for: Conflict resolution. People's adaptability and flexibility. The clarity of communications. Creative thinking. Inclusion. Coaching and mentor ing. Safety consciousness. Personal accountability. The degree of collaboration. Interpersonal negoti ation skills.

30. Organizational Culture the behavior of humans who are part of an organization and the meanings that the people attach to their actions. Culture includes the organization values, visions, norms, working language, systems, symbols, beliefs and habits. It is also the pattern of such collective behaviors and assumptions that are taught to new organizational members as a way of perceiving, and even thinking and feeling. Organizational culture affects the way people and groups interact with each other, with clients, and with stakeholders.

31. https://www.youtube.com/watch?v=fW8amMCVAJQ When you change your thinking, you change your results!

32. Increase Your Productivity

33. WIIFY? Personal Growth Your livelihood Sense of accomplishment Transference to your personal life Health Happiness Pride Meeting your basic human needs

34. Hire for Attitude, Train for Skills …AND train for the attitude you desire…after all THEY DON’T KNOW WHAT THEY DON’T KNOW!

35. Thank You! larocqueca@gmail.com 204-573-0798 taldmoore@gmail.com 760-898-3693 larocqueca@gmail.com taldmoore@gmail.com