1. Volunteer, Work & Learn CEU: Work & Travel Brochure Training 2011/2012 In DetailGlobal Land Product21/10/2011

2. Fast facts, brochure layout & suppliers What you need to know about our Work & Travel products

3. Travel the world and push your limits Learn more about Work & Travel products to help your customer work abroad Programs offer much more than just a tourist experience Working abroad funds further travel Opportunity to work alongside locals International experience looks fantastic on a CV Learn new cultures and live day-to-day in another country Earn a living whilst overseas

4. Products will differ in each division so check your brochure! 25+ programs 5 suppliers Spanning multiple countries Commission from 20 – 28% 24/7 support in home/host country Bookable through STAy and B2Bs Some programs offer visa assistance Group flight options Differing age restrictions Some require specific experience Some programs require skill sets

5. An brief overview of the programme and what to expect The programme’s best bits! Its unique selling points Fairly important! Restrictions range from age, nationality, skill set, qualification and language Take note! Departures range from days of the week to date, months and even seasons Product Code = important! Code will be searchable through 1Source (April 2012) Understand the bigger picture. Many programmes involve multiple steps within the application process Break it down. Keen to know how life pre and during the programme works day by day? A large part of Work & Travel is all about potential earnings! Duration – min & max

6. SupplierProduct Camp Europe Global Work & Travel Co.Get It All! Global Work & Travel Co.Get A Lot! Global Work & Travel Co.Get Started! OzBoundThe Basix OzBoundThe Essentialz Australian Backpackers Work & TravelAustralian Starter Packages: Perth, Darwin, Cairns, Brisbane, Sydney, Melbourne and Adelaide Australian Backpackers Work & TravelFarm Familiarisation Australian Backpackers Work & TravelAustralian Internships (Paid & Unpaid) Base Backpackers AucklandNew Zealand Working Holiday Packages

7. Camp Europe Snapshot: Unique camp counsellor experiences in any one of 20 European summer camps. Programme Details: Week 1 – language course in Hamburg/Munich, week 2 – Camp Adventure Academy and counsellor certification, weeks 3 to 8 – counsellor placement in any one of 20 camps (depending on where the programme requires additional hands) Departure Dates: Hamburg – 08 June 2012. Munich – 15 June 2012. Duration: 4-8 weeks Eligibility: min 19 years of age and experience working with children Inclusions: 1 wk language/culture learning in Hamburg or Munich, 1 week camp counsellor course, 2 to 6 week camp placement, room & board (half board during language course, full board during counsellor course and placement), ground transport in camp country (transfer from Munich or Hamburg to chosen camp are not included and clients not arriving to Munich Airport must arrange their own transport to the package departure point), further language training, full insurance coverage during placement and Camp Counsellor certification/recognition Programme Fee: fr €2,412 / CHF 2,759 Other Fees: European/Schengan visa, flights, travel from Germany to camp placement and additional support funds STA Commission: 20%

8. How to book: Camp Europe 1.Refer to STAy Product Information Pages – Hamburg/Munich for eligibility, departure dates, duration details and booking procedure.

9. 2. Availability Search - enter search criteria: All Accommodations, departure date, # nights, # pax and supplier name. And ‘Search’. It is also possible to add in the City Code, to further refine the search results but as ‘Camp Europe’ only have two programmes in Germany, adding a city code is not a necessity.

10. 3. Results – 1. Click +sign (next to details) to glean further details and then click on the ‘hyperlinked product name’

11. 4. Room Details - various information tabs will appear. Ensure you read through each carefully as terms & conditions/cancellation policies are not to be taken lightly. Enter 1 ‘room’, tick that acceptance of all errata, terms and conditions and click on ‘Proceed’

12. 5. Item Set Details - skip additional services by clicking on ‘Skip’

13. 6. New Overview Page – click on ‘Book’

14. Passenger Details – Enter all relevant details, DOB and then BEFORE clicking on ‘Proceed’, consultants must click on the ticked ‘menu’ and add a ‘special request’ in order to advise client’s arrival and departure details at time of booking to ensure transfer is included Failure to do this and the client will be required to source own transfers and at an extra cost! Click on ‘update’

15. 8. Passenger Details – Enter all relevant details, DOB and then click on ‘Proceed’ 9. Booking Overview – Confirmation of booking with STAy reference

16. 10. Once the booking is confirmed it is mandatory that consultants access the “Camp Europe Application Form” (from the STAy Product Pages) 11. The application form must be printed off, filled out in full and emailed direct to: daniel@campeurope.ca. daniel@campeurope.ca After receiving the completed application form, Camp Europe will contact the client within 4 weeks and arrange a Skype interview. A full background check on the client will be required. Camp Europe will provide information on this as required. Clients' application form must be accepted by Camp Europe to complete this activity. If the applicant isn't approved, all monies will be refunded.

17. Global Work & Travel Co. Snapshot: Work and travel Canada for up to 12 months with just about everything sorted before you even leave home Programme Details: Once a programme has been intitally booked with an STA consultant an application form will need to be completed. GWTC will then contact the applicant to discuss programme inclusions and what to expect. Get It All! – Guaranteed job opportunity before arrival 2nd & 3rd job placement opportunity arranged for you Limousine pick up from Vancouver Airport 5 nights hostel accommodation in Vancouver with breakfast Guided day tour & pre-paid mobile phone with SMS credit Housing assistance (if not provided by employer) & interview preparation Plus all inclusions mentioned in shaded box above Get A Lot! – Interview with recruitment consultant pre-departure Up to 3 job opportunities after arrival Shuttle bus transfer from Vancouver Airport 3 nights hostel accommodation in Vancouver with breakfast Housing assistance (if not provided by employer) & interview preparation Continuous job list access Plus all inclusions mentioned in shaded box above

18. Global Work & Travel Co. continued Get Started! – Job list upon arrival & continual access 1 night hostel accommodation in Vancouver with breakfast Departure Dates: Year-round! For summer season employment, May & June arrival highly recommended. For winter season employment, November to Mid- December arrival highly recommended. Duration: 4-12 months Eligibility: Aged between 18-30 (up to 35 years for some nationalities) on date of application Clear of any criminal convictions Able to commit a minimum of 4 months per job Able to speak English to a good standard Inclusions: Fast-tracked bank account & social insurance number application assistance ‘Welcome to Canada’ package & orientation Mail holding, luggage storage, tax return assistance & on-going support in country Access to resource centre, guidance with Working Holiday Visa & CV advice/review Organised social events Programme Fee: fr €669 / CHF 765 Other Fees: Flights, IEC visa, personal travel insurance, personal support funds STA Commission: 25%

19. How to book: Global Work & Travel Co. This will most probably be a direct/local deal between STA SE and Global Work & Travel Co. Please direct queries to Paul Celaschi: paul.celaschi@statravelgroup.com

20. OzBound Snapshot: Work & Travel packages to Australia with full support in your home and arrival country. These packages are much more than a means to getting a job – expect regular social events and a community of like minded travellers Programme Details: The Basix The Essentialz *** All holders of a valid International Student (ISIC), Youth (IYTC) or Teacher (ITIC) Identity Card will receive discounted rates *** Once booked, applicants will receive a pre-departure/farewell invitation to find out more about living and working in Australia. Clients will need to book themselves into an Arrival Information Session - this is where the remainder of the package will be provided. Information on how to book this session will be provided in the introduction email sent to the client. Departure Dates: Year-round! For summer season employment, May & June arrival highly recommended. For winter season employment, November to Mid- December arrival highly recommended. Eligibility: Must have the right to work in Australia – ie have a visa or a passport

21. OzBound..continued Inclusions: The Basix Mail holding Before you go party Choice of Australian bank accounts Fee-free money transfer Choice of Australian SIM card Employment advice & CV forwarding Welcome to Oz info session Medicare number & tax file number Friday night drink voucher & Sydney welcome lunch Sydney Harbour cruise, The Rocks pub crawl free entry to The Ministry of Sound and a Bondi to Coogee walk 7 day gym membership Social Events Club membership The Essentialz Includes The Basix + 3 nights Sydney hostel accommodation Hostel including daily breakfast Arrival airport transfer Programme Fee: fr €59 / CHF 67 Other Fees: Flights, visa, personal support funds, accommodation and travel insurance STA Commission: 28%

22. How to book: OzBound (The Basix) 1.Refer to STAy Product Information Pages For: when to apply (how many weeks out prior to desired departure), eligibility, inclusions, and any other information that is required at the time of booking (IE – supplier memo for client’s contact details)

23. 2. Availability Search - enter search criteria: Other (or All Items as default)- departure date, # pax and city code (SYD). For Click on ‘Search’.

24. 3. Item Set Detail Result Click on the required hyperlinked product name

25. 4. Item Detail Result Click on the required rate type (blue arrow) – Adult or Cardholder

26. 5. Book Item - Various information tabs will appear. Ensure you read through each carefully as eligibility/term s & conditions /cancellation policies are not to be taken lightly. Enter # of applicants, tick that acceptance of all errata, terms and conditions and click on ‘Proceed’

27. 6. New Overview Page – Hover over the ‘Menu’ button and select ‘Add Special Request’

28. A pop-up Memo window will appear. Tick ‘Message To Supplier’ and a new field will appear allowing you to add in any detail the supplier requires as part of the booking. Should you not action this step and you later hit the “book” button, it is not possible to recall the booking and add a message to supplier. This must be done before the booking is booked/confirmed. Click on ‘Update’ You will then be taken back to the Booking overview.

29. 7. New Overview – Click on ‘Book’ in order to add passenger details

30. 8. Additional Details – Enter all relevant details then click on ‘Proceed’ 9. New Overview – New Booking with added passenger details. Click on Book

31. 10. Booking Overview – Confirmation of booking & STAy reference

32. How to book: OzBound (The Essentialz) 1.Refer to STAy Product Information Pages For: when to apply (how many weeks out prior to desired departure), eligibility, inclusions, and any other information that is required at the time of booking (IE – supplier memo for client’s contact details)

33. 2. Availability Search - enter search criteria: Packages (or All Accommodation as default)- departure date, # of nights, # pax and city code (SYD). For Click on ‘Search’.

34. 3. Results – 1. Click +sign (next to details) to glean further details and then click on the ‘hyperlinked product name’

35. 4. Room Details - various information tabs will appear. Ensure you read through each carefully as terms & conditions/cancellation policies are not to be taken lightly. Enter 1 “room”, tick that acceptance of all errata, terms and conditions and click on ‘Proceed’

36. 5. Item Set Details - skip additional services by clicking on ‘Skip’

37. 6. New Overview Page – Hover over the ‘Menu’ button and select ‘Add Special Request’

38. A pop-up Memo window will appear. Tick ‘Message To Supplier’ and a new field will appear allowing you to add in any detail the supplier requires as part of the booking. Should you not action this step and you later hit the “book” button, it is not possible to recall the booking and add a message to supplier. This must be done before the booking is booked/confirmed. Click on ‘Update’ You will then be taken back to the Booking overview.

39. 7. Passenger Details – Ensure you add all relevant details and then click on ‘Proceed’.

40. 8. Booking Overview – Confirmation of booking & STAy reference

41. Australian Backpackers: Starter Packs Snapshot: City starter packs perfect for anyone wanting a stress free start in Perth, Darwin, Cairns, Brisbane, Sydney, Melbourne and Adelaide. With guided orientation, hostel accommodation, job search access and job offers sent for entire duration of stay! Programme Details: Perth (2n), Darwin (2n), Cairns (2n), Brisbane (2n), Sydney (2, 4, 6n), Melbourne (2, 4n) and Adelaide (2n) Clients are met at the airport, transferred to their hostel accommodation and equipped with a comprehensive work and travel pack, and 12 months membership to the Australian on- line job agency and Woodduck Australian Backpackers job agency Departure Dates: daily Duration: 3-7 days Inclusions: hostel accommodation and transfers, comprehensive work and travel pack, 2x12 months Job Club membership, set up of: mobile phone/SIM card/bank account/Medicare card/mail forwarding/holding service/tax/file number; and variety of excursions and planned social activities. Programme Fee: fr €274 / CHF 325 Other Fees: visa, food and other personal support funds STAy Commission: 25%

42. Australian Backpackers: Australian Internships Snapshot: Australian Internship placements (paid and unpaid) with a focus on the hospitality industry. From 6 weeks to 6 months in SYD, MEL, BNE, OOL, ADL and PER. Ideal for linking university studies & graduate qualifications with career dreams. Programme Details: -3 months & 6 months paid placement options with pre-departure and in-country support assistance, welcome pack, host company induction and arranged social events. Remuneration from AU$13 to AU$18 (average $15-16) and weekend rates AU$20 to AU$28. -6 weeks to 6 months un-paid placements - to gain valuable experience in anything fr marketing, finance, media to fashion. Clients to provide 8 weeks before intended start date: CV, cover letter and application (including STAy booking reference). Clients will then undergo an interview. Departure Dates: daily (exact start date will depend on the internship offered) Duration: 6 weeks – 6 months Eligibility: -Have a strong level of English (min IELTS 7.0) -Be 18-30 years of age -Have full-time availability throughout the internship period -Be eligible for a Working Holiday Visa (417) Inclusions: 6 week – 6 month placement, pre-departure and in-country support and assistance, welcome pack and in-depth induction with host company, organised social events/weekends, reference or statement of service from host company on completion of internship Programme Fee: fr €1,300 / CHF 1,487 Other Fees: visa, arrival transfer, insurance, accomm and other personal support funds STAy Commission: 20%

43. Australian Backpackers: Farm Familiarisation Snapshot: Farm Familiarisation packages ex Sydney – terrific opportunity for those wanting to gain farm hand experience in Australia’s outback. Varying package options, some with the onwards employment that count towards a second year visa! Programme Details: 9 nights Gold, 6 nights Silver and 6 nights farmstay (basic). All 3 are aimed at educating the participant in the Australian outback way of life and they offer the opportunity for participants to learn to drive 4x4 vehicles, horse ride, muster, sheep shear, pick cotton and work with polo-cross horses (just to name a few). Completion of learning modules leads to certification and possible onwards employment. Departure Dates: Gold - Thursdays (Farm Course starts Mondays), Silver & Farmstay - Sundays (Farm Course starts Mondays). Duration: 3-7 days Eligibility: -Understand, speak and write fluent English -Possess the correct working holiday visa -Have an Australian reciprocal Medicare Card, if not eligible, then comprehensive personal/Travel Insurance -Be fit and able to complete the course -Notify any medical conditions/medication, prior injuries, dietary conditions or learning disabilities -Possess a drivers’ license

44. Australian Backpackers: Farm Familiarisation continued… Inclusions: *Gold - Sydney airport pick up and transfer out to the farm, 3 nights accomm in Sydney, 6 nights station accomm and all meals, learning modules, work shirt, activities, local pub dinner, guaranteed 3-4 job offers after successful course completion, assistance with bank account, tax file and mail redirection set up, 12 months emergency assistance *Silver - one way transfer out to the farm, 6 nights station accommodation and all meals, learning modules, work shirt, activities, local pub dinner, guaranteed 1 job offer after successful course completion, assistance with bank account set up. *Farmstay - one way transfer out to the farm, 6 nights station accommodation and all meals, learning modules, work shirt, activities, local pub dinner, assistance with bank account set up Programme Fee: fr €639 / CHF 731 Other Fees: visa, onward travel - funds of at least at least AU$500 to cover travel expenses, other personal support funds. STAy Commission: 20%

45. How to book: city starter & farm packages 1. Refer to STAy Product Information Pages – Sydney/Melbourne/Adelaide/Brisbane/Cairns/Darwin for Starter Pack departure date and duration details. And Sydney for Farm packages.

46. 2. Availability Search - enter search criteria: Packages (or All Accommodations as default), departure date, # nights, 1 room and 1 pax. Click on ‘Search’.

47. 3. Results – 1. Click +sign (next to details) to glean further details and then click on the ‘hyperlinked product name’

48. 4. Room Details - various information tabs will appear. Ensure you read through each carefully as terms & conditions/cancellation policies are not to be taken lightly. Enter 1 ‘room’, tick that acceptance of all errata, terms and conditions and click on ‘Proceed’

49. 5. Transfer Details – add in clients flight arrival details (failure to do this and the client will not be met at their chosen Australian airport)

50. 6. Item Set Details - skip additional services by clicking on ‘Skip’

51. 7. New Overview – click on Book to add passenger details

52. 8. Passenger Details – Enter all relevant details, DOB and then click on ‘Proceed’

53. 9. New Overview – Pending new booking with passenger details. Click on ‘Book’

54. 10. Booking Overview – Confirmation of new booking with STAy reference

55. How to book: Australian internships 1. Refer to STAy Product Information Pages – Sydney /Melbourne/Brisbane/The Gold Coast/Adelaide/Perth – for departure dates, duration and any important information required as part of the booking process (eg client’s email address must be added as a memo).

56. 2. Availability Search - enter search criteria: Other (or All Items as default), departure date, # pax and city code. Click on ‘Search’.

57. 3. Item Set Detail Results - Click on the ‘hyperlinked product name’

58. 4. Item Detail Results – Click on the desired blue arrow and note deposit requirement!

59. 5. Book Item – various information tabs will appear. Ensure you read through each carefully as terms & conditions/cancellation policies are not to be taken lightly. Tick that the errata, T&Cs have been read, select the number of adults required and then click on ‘Proceed’.

60. 6. New Booking Overview – click on ‘Book’

61. 7. Additional Pax Details – complete all section and then click on ‘Proceed’ 8. New Overview – Click on ‘Book’

62. 9. New Booking Overview – confirmation of new booking with STAy reference 10. Continuation of booking (post STAy): Step 1 – Clients to provide Australian Backpackers with client's CV, cover letter and application (including STAy booking reference). This must be done at least 8 weeks prior to the intended start date of the internship. Australian Backpackers will then respond advising if they can assist the customer

63. Base Backpackers Auckland Snapshot: The perfect package for backpackers travelling to New Zealand on a Working Holiday Visa - The package includes help setting up an NZ bank account and an NZ Tax File Number and A GUARANTEED JOB OFFER, as well as loads of other handy additions. Programme Details: Clients will be met at Auckland airport, transferred to BASE backpackers and, from there, equipped with all necessary details to get the off to a cracking working start. Package available for 3, 5, 8 days. Departure Dates: Daily Duration: 2, 4, 7 nights Eligibility: min 18 years and a New Zealand working holiday/tourist visa Inclusions: Accommodation in shared dorm, airport pick up transfer, breakfast, Vodafone SIM card, one hour Internet access, a drink voucher for Globe Bar - Work package x 12 months registration with NZ Job Search x Orientation Session / Job Placement Service x Applying for IRD (NZ tax number) x Opening a bank account x CV / Cover Letter hints and advice x Arranging interview times with employers 24 contact number, access to discounted NZ travel products, luggage storage, mail and fax service; and work NZ Handbook. Programme Fee: fr €226 / CHF 259 Other Fees: flights, visa, travel insurance, return transfer, meals and any other personal support funds STA Commission: 25%

64. How to book: Base Backpackers Auckland 1. Refer to STAy Product Information Pages – Auckland for departure dates and duration details

65. 2. Availability Search - enter search criteria: Packages (or All Accommodations as default), departure date, # of nights, # rooms/beds and # of pax. Then double click on the Accommodation Name field and a pop up window/field will appear. Type in Base Auckland: and click on ‘Search’

66. 3. A list of products and their related STAy code will result. In this case only the one. Select the product by clicking on the ‘hyperlinked name’

67. You will be taken back to the Availability Search page and the Accommodation name field will be correctly populated. You can choose to also include the city code, but as a particular supplier has been selected it is not mandatory that a city be selected too 4. Click on ‘Search’

68. 5. Search Results – click on the ‘hyperlinked product’ name

69. 6. Room Details – various information tabs will appear. Ensure you read through each carefully as terms & conditions/cancellation policies are not to be taken lightly. Enter 1 ‘room’, tick that acceptance of all errata, terms and conditions and click on ‘Proceed’

70. 7. Transfer Details – time and flight number MUST be added at this point before proceeding otherwise the client will not be met at the airport. Click on ‘Proceed’

71. 8. Item Set Detail Results – skip additional services by clicking on ‘Skip’

72. 9. New Overview – click on ‘Book’ to add passenger details

73. 10. Additional Details – populate all fields 11. New Overview – Pending new booking with passenger details. Click on ‘Book’

74. 12. New Booking Overview – confirmation of new booking with STAy reference

75. 13. Transfer Voucher – it is essential you print off the necessary transfer vouchers from the STAy product pages, for the client before they depart.

76. End short version of W&T training Contact Paul.Celaschi@statravelgroup.com – for Global Work & Travel Co. queries STAyproduct@statravelgroup.com - for STAy product queries