1. Surviving in a Globalised and Competitive World: Co-operative Experience Tan Kin Lian CEO, NTUC Income

2. ENVIRONMENT TODAY Globalised economy Competition has intensified Private sector can reach out to our traditional markets.

3. DRIVE FOR PROFITS Private sector aims to maximise profits Accept low margin to drive cooperatives out of business Increase profit margin later

4. MULTI-NATIONAL COMPANIES Start business to take advantage of the low labour cost Re-locate their operation to search for bigger profit. Create unemployment and disruption

5. ROLE OF COOPERATIVES Create employment in the local economy Enhance the welfare of their members Reduce the dependence on multi-national companies

6. ROOTED IN THE LOCAL COMMUNITY Deeper knowledge of its needs Better management their risk. Build social cohesion through democratic structure Excellent distribution channel

7. COOPERATIVE LINKAGE Networked through secondary and national organizations Relationships with other co-operatives across the country and abroad

8. CREATE LOCAL EMPLOYMENT Co-operatives invest in local communities. Create local employment Serve the needs of their members in the community

9. CHALLENGES OF SURVIVAL business efficiency customer service use of technology earn the loyalty of customers

11. CASE STUDY - NTUC Income Provide insurance to its members in Singapore Started in 1970 with a share capital of only S$1 million. Grown rapidly over 33 years

12. STANDING AT END 2002 15% share of the Singapore market Top ranking in general and health insurance Over 1 million customers Annual premium income of S$1,500 million Total assets of S$11,000 million.

13. BUSINESS PRINCIPLES improve business efficiency reduce our operating costs offer lower premiums provide quality service make efficient use of technology distribute most of our profits to our customers communicate actively on cooperative principles

14. IMPACT ON THE ECONOMY force the other insurance companies to provide better terms to their customers, to remain competitive contribute 1% of our annual surplus to the community set a high standard of customer service

15. IMPACT ON THE ECONOMY active in providing "more than insurance" services to improve the welfare of our customers offer loans at lower interest rates to help our customers to tide over a difficult period help to create employment

16. SHARE OUR EXPERIENCE IN SINGAPORE use of technology and the internet customer service and relationship management human resource development educating members on cooperative principles.

17. SHARE OUR EXPERIENCE OVERSEAS Know-how and experiences To cooperatives in other countries in the Asia Pacific region.

18. A FAVOURABLE ENVIRONMENT recognition of the useful role of cooperatives tax exemption given to all cooperatives use of the salary deduction system access to the armed forces market

19. STRONG COOPERATIVE MOVEMENT IN ASIA PACIFIC recognise the important role of cooperatives create a favorable environment for development of cooperatives offer tax preferences to cooperatives which work for the betterment of the community develop an information technology infrastructure to support cooperatives

20. STRONG COOPERATIVE MOVEMENT IN ASIA PACIFIC allow the cooperatives to be managed independently, in the interest of their members allow some government services to be provided by the cooperatives

21. CONCLUSION A strong cooperative will benefit the people in the country and give them a better life.