2. Best of Breed Solution and the Workforce Development Lifecycle NCWE Thursday, October 30, 2014 Kathleen Brady, Augusoft Chief Sales Executive CONFIDENTIAL AND PROPRIETARY | © 2014 Augusoft, Inc.

3. Kathy Brady Chief Sales Executive Continuing Education Professional Introducing CONFIDENTIAL AND PROPRIETARY | © 2014 Augusoft, Inc. Augusoft®, the Lumens® name and identifier(s) are registered trademarks of Augusoft. This copyright in the entirety of this document, as well as any literature related to Augusoft Lumens, know-how, and implementation methodology, are the property of Augusoft and may not be reproduced, stored, communicated, or transmitted in any form or by any means, electronically, mechanically or otherwise, in whole or in part without prior written permission of the copyright holder. Any recipient entities of this document agree not to copy such materials and are responsible for ensuring that their employees or agents are aware of the rights vested in these items. Augusoft reserves the right to alter product and service specifications described in this presentation. Use of the terms "partner" and "partnership" do not imply a legal partnership between Augusoft and any other party. Various trademarks are held by their respective owners.

4. Continuing Education as unique entity Workforce Student Expectations Washtenaw College Experience Best of Breed Requirements Trends in solution-based systems Questions Agenda CONFIDENTIAL AND PROPRIETARY | © 2014 Augusoft, Inc.

5. Business model for CE very different than academic model—profit center Rapid response environment Contract Training is not the exception any longer ROI tracking for classes and certificate programs Increase CE staff productivity Provide superior customer service to students Meet needs of the diverse population you serve Unique Needs CONFIDENTIAL AND PROPRIETARY | © 2014 Augusoft, Inc.

6. Browse, choose, pay for goods & services online Intuitive process Companies buying training have similar expectations. Immediate answers Expect immediate access Loyalty is gained through exceeding expectations Customer (Student) Expectations CONFIDENTIAL AND PROPRIETARY | © 2014 Augusoft, Inc.

7. CIO recognizing that ERP does not work for every situation –Joanna Young, CIO, University of NH explains in a recent interview why individualized solution may provide better service to the institution. LERN ® and Augusoft publish whitepaper, “Continuing Education: Unique Programs Require Unique Software” –CE Units follow entrepreneurial business model which is unique in an academic setting –Data collection and analysis key to making profitable business decisions –Instructional design for CE programs is very different than a semester- based course Solution Specific Software CONFIDENTIAL AND PROPRIETARY | © 2014 Augusoft, Inc.

8. Strategic Direction Mission To professionally develop and personally enrich the lives of people and organizations by providing relevant programs, services and solutions, which meet constituent needs. Vision To be the preferred developer of people and organizations globally. Values Relationships, Collaboration, Innovative and Entrepreneurial Thinking, Customer Service, Empowerment and Flexibility Strategic Drivers Serve as a Catalyst in Economic & Community Development Serve the Educational Needs of our Clients with Quality Programming & Services Implement Technology Solutions that Support Innovation Establish Initiatives to Ensure Student Success Create Efficiencies for Continuous Quality Improvement

9. Activity Alignment Workforce Development John Carlson Community Enrichment Monique James Career Services Marilyn Donham Skilled Trades Donham/Lindeman Entrepreneurship Center Michelle Mueller Customized Training Company Pay Michigan New Jobs Training Program Government Funded Operations TeamJob Postings & PlacementUnited Association Contract – Marilyn Donham Entrepreneurship Services & Events Open Enrollment Career Readiness Entry-level Employment Professional Development Open Enrollment K-12 (STEAM) Adults (Personal Enrichment) Senior Service Centers Experiential LearningIronworkers Contract – Cristy Lindeman Certification CenterConference ServicesCourses/Workshops Michigan Works! Harriet Street Center Parkridge Community CenterJob Fairs/Employer Events Small Business Development CenterIndividual Assistance Economic Club

10. Organizational Areas Workforce Development Leader Business Development (Sales) Staff Operations (Support) Staff Product Development Staff Support Staff

11. Target Audiences Employed, Unemployed & Underemployed Business/Industry, Agencies, Government & Non-profits

12. Product Line Employees & Job Seekers Industry Recognized Certification Testing

13. Entry-level Employment Program Model Requirements ACT WorkKeys Assessment NCRC: * Reading for Information * Applied Math * Locating Information Training Modules Include: * Hard Skills * Contextualized Soft Skills * Competency Assessment Workplace Learning Prep Required Workplace Learning Employab ility Skills Must be in a high demand/high wage occupation Must be aligned to an industry credential Certificate of Completion must indicate skill competencies Employers for internships must be identified at the front end General Rule of Thumb: 1-6 months of training

14. Flexible Delivery Options Face-to-Face Online Open-entry/Open-exit On campus/On site

15. Employers Product Line

17. Software Integration Lumens Banner Salesforce Symplicity EMS iDashboard

18. Quality Standards

19. Cloud-based (SaaS) meeting the needs of staff, faculty, students Integrate with various products providing a holistic solution Intuitive for students, faculty and staff Meets or exceeds 80% of your needs Customer-focused development Industry experts providing intellectual capital Provides industry trained support staff Best of Breed Software Solutions CONFIDENTIAL AND PROPRIETARY | © 2014 Augusoft, Inc.

20. CRM for open enrollment and contract training Conference management Student retention tools Post completion data tracking LMS integration 3 rd party Online Course Provider integration Custom ERP integration practices Diverse program offerings CE Trends Software Must Address CONFIDENTIAL AND PROPRIETARY | © 2014 Augusoft, Inc.

21. Contact: Kathy Brady kathy.brady@augusoft.net Trusted experience in lifelong learning Innovation built on best practices Exemplary customer assistance Thank You CONFIDENTIAL AND PROPRIETARY | © 2014 Augusoft, Inc.