1. Mergers and acquisitions and their impact on the training departments The case of Scitex-CreoScitex-Creo-Kodak

2. 2 Agenda  Mergers and acquisitions – their impact on training  Constant change – the organizational reality  Tips for training departments in a global and changing environment  The five stages of change – how to cope in each stage

3. 3 Documentation and Training / Knowledge Management/ Content Development group  Today the group of about 60 people consists of the following teams:  Technical Writing  Instructional Design  Editing  Localization  Multimedia  Global group located in Canada and Israel  Reports to the Service Organization today, previously to Marketing and to Customer Support

4. 4 Technical Writing Main Deliverables User documentation:  User guides  Online help  Visual reference guides  Quick reference cards Service documentation:  Procedures  Field change orders  Installation guides  Troubleshooting

5. 5 Training Main Deliverables  Classroom Training  Onsite Training  Online Classroom Training (Webex)  Self-study Guide  Activity Guide  PowerPoint slides  Exercises  Job Aids  Customer Training Checklist  Assessments  Coaching Kits  Web Based Training (WBT)

6. 6 Mergers and Acquisitions  M&As - commonplace business trend in the past decades  Training departments may become regional departments of large companies  Globalization trends and outsourcing  Cultural differences account for about 70% of M&As failures

7. 7 Constant Change – the Organizational Reality  Change management – a nice business theory seldom implemented properly  Reporting structure of the training department may change and impact on its functioning  Budget for training depends on the team’s standing in the new company  Typical situation: lack of a single vision and consistency  Typical scenario: branding and rebranding take up development effort

8. 8 Tips for Training Departments in a Changing Environment Before the M&A – in case you know in advance:  Find out about the acquiring company culture, power structure, and training counterparts  Start communicating with counterparts immediately  Share your knowledge (standards, technologies, etc.)  Find areas for sharing, collaboration and alignment  Create forums  Communicate, communicate, communicate

9. 9 Tips for Training Departments in a Changing Environment After the M&A  Find an effective corporate sponsor  Focus on realistic goals – less gradual improvements, more bang for the buck  Public relations to increase the training department profile  Make the business cases for training - talk with numbers  Get feedback – bottom-up and top-down  Communicate, communicate, communicate  Change is a process – your team needs reassurance throughout it all

10. 10 The Five Stages of Change - DABDA  Denial  Anger  Bargaining  Depression  Acceptance

11. 11 How to Cope with Change The key to seeing change as an opportunity instead of a threat Five characteristics of resilient people  Positive  Focused  Flexible  Organized  Proactive

13. 13 Training Solutions Development Main Deliverables  Classroom Training  Onsite Training  Online Classroom Training (Webex)  Self-study Guide  Activity Guide  PowerPoint slides  Exercises  Job Aids  Customer Training Checklist  Assessments  Coaching Kits  Web Based Training (WBT)