1. April 30, 2010Washington TBI Conference1 The NET: National Employment Team VR and Business Kathy West-Evans, MPA, CRC Director of Business Relations Council of State Administrators of Vocational Rehabilitation (CSAVR)

2. April 30, 2010Washington TBI Conference2 Personal and Professional Commitment

3. April 30, 2010Washington TBI Conference3 A Life Changes in an Instant

4. April 30, 2010Washington TBI Conference4 VR: Career Planning and Employment Outcomes Employment outcomes are our responsibility Employment outcomes are our responsibility Everyone employed in public VR under Title I of The Rehabilitation Act of 1973, as amended is responsible for: providing VR services to assist the individual to “prepare for and engage in gainful employment.” Everyone employed in public VR under Title I of The Rehabilitation Act of 1973, as amended is responsible for: providing VR services to assist the individual to “prepare for and engage in gainful employment.” VR is measured on employment outcomes – the quantity but VR is measured on employment outcomes – the quantity but Employment outcomes also include quality measures – integration, wages and benefits Employment outcomes also include quality measures – integration, wages and benefits 4

5. April 30, 2010Washington TBI Conference5 Hallmarks of the Public VR Program 80 Agencies 80 Agencies State-Federal Partnership State-Federal Partnership Partner Programs: VA and AIR Partner Programs: VA and AIR Individualized Focus Individualized Focus Holistic Holistic Comprehensive Plan: IPE Comprehensive Plan: IPE Return on Investment Return on Investment

6. April 30, 2010Washington TBI Conference6 Comprehensive Assessment and Individualized Plan Medical Medical Assistive Technology Assistive Technology Psychological Psychological Social Social Financial Financial Legal Legal Independent Living Independent Living Education Education Career Planning and Employment Career Planning and Employment Ongoing Supports Ongoing Supports

7. April 30, 2010Washington TBI Conference7 Vocational Rehabilitation Employers Advocacy & Legal Services Financial Programs Higher Education Medical Programs Family Supports IL Services Schools

8. April 30, 2010Washington TBI Conference8 Business: The Other Customer The NET - A National Approach to Serving Business Through VR Points of Contact

9. April 30, 2010Washington TBI Conference9 The NET Vision Statement To create a “one company” approach to serving business customers through a national VR team that specializes in employer development, business consulting and corporate relations. To create a “one company” approach to serving business customers through a national VR team that specializes in employer development, business consulting and corporate relations.

10. April 30, 2010Washington TBI Conference10 The NET Benefits by Customer Category Business will have direct access to the qualified candidates and support services provided by State VR agencies on a national basis. VR consumers will have access to national employment opportunities and career development resources. VR consumers will have access to national employment opportunities and career development resources. State VR agencies will have a national system for sharing employment resources, best practices and business connections. State VR agencies will have a national system for sharing employment resources, best practices and business connections.

11. April 30, 2010Washington TBI Conference11 VR’s History with Business 1970-80’s – individual state agencies with informal connections, Projects with Industry (PWI) 1970-80’s – individual state agencies with informal connections, Projects with Industry (PWI) Washington State DVR – Business Relations/ EARN Washington State DVR – Business Relations/ EARN 1988 Multi-State Marketing Conference, Michigan 1988 Multi-State Marketing Conference, Michigan –14 States: Alabama, Colorado, D.C., Georgia, Illinois, Maine, Massachusetts, Michigan, Pennsylvania, New York, Texas General and Blind, Virginia – General and Blind, Washington and West Virginia 2004 National Employment Conference: RSA/CSAVR – Feedback from Business used to design The NET 2004 National Employment Conference: RSA/CSAVR – Feedback from Business used to design The NET 2005 Commitment of VR Leadership – CSAVR Staff 2005 Commitment of VR Leadership – CSAVR Staff 2006 Design and Launch The NET 2006 Design and Launch The NET

12. April 30, 2010Washington TBI Conference12 National Employment Conference 2004: Building with Our Business Customers AirTran Airways AirTran Airways American Red Cross American Red Cross Bridges, Inc. Bridges, Inc. Cellular One / Western Wireless Cellular One / Western Wireless CVS/Pharmacy CVS/Pharmacy GEICO GEICO General Motors, Inc. General Motors, Inc. infoUSA infoUSA Intel Intel The Kennedy Center The Kennedy Center Lenske’s Clamping Tools, Inc. Lenske’s Clamping Tools, Inc. Manpower, Inc. Manpower, Inc. Marriott, Inc. Marriott, Inc. Motor World Motor World Miami University Miami University Microsoft Corp. Microsoft Corp.

13. April 30, 2010Washington TBI Conference13 National Employment Conference 2004: Building with Our Business Customers National Bank of Commerce National Bank of Commerce Oklahoma One-Call System, Inc. Oklahoma One-Call System, Inc. On Our Own On Our Own Principal Financial Group Principal Financial Group Raytheon Company Raytheon Company Safeway, Inc. Safeway, Inc. Social Security Administration Social Security Administration SouthTrust Bank SouthTrust Bank –Wachovia, Wells Fargo Starbucks Coffee Company Starbucks Coffee Company State of Delaware State of Delaware United States Army United States Army

14. April 30, 2010Washington TBI Conference14 National Employment Conference 2004: Building with Our Business Customers U.S. Department of Homeland Security U.S. Department of Homeland Security University of Alabama at Birmingham University of Alabama at Birmingham Washington Mutual Washington Mutual West Corporation West Corporation

15. April 30, 2010Washington TBI Conference15 The NET: A Customer Driven System Dual Customer Focus Dual Customer Focus Customer Driven Customer Driven National in Scope National in Scope VR as One Company VR as One Company Easily Accessible Network Easily Accessible Network –Points of Contact –VA Employment Coordinators –Community Partners Leveraging the Strengths of the National VR System at the Local Level Leveraging the Strengths of the National VR System at the Local Level

16. April 30, 2010Washington TBI Conference16 The NET: VR Consumer’s Benefit Career opportunities….not just job placements Career opportunities….not just job placements –understand the business environment and work culture –“real time” information incorporated into IPE planning –informed choice –internal “champions” –corporate culture –benefits & inclusion Upward mobility opportunities Upward mobility opportunities –life-long learning –mentors on site Retention Retention

17. April 30, 2010Washington TBI Conference17 The NET: Business Customers Benefit Access to VR as a national system with partnerships built at the local, state and multi-state level based on the needs of the business. Access to VR as a national system with partnerships built at the local, state and multi-state level based on the needs of the business. Easy Access to a coordinated national network of VR state points of contact and their community partners Easy Access to a coordinated national network of VR state points of contact and their community partners Access to a national VR system that delivers quality products and services, is responsive and consistent across states. Access to a national VR system that delivers quality products and services, is responsive and consistent across states. Access to the largest talent pool of applicants with disabilities in the country. Access to the largest talent pool of applicants with disabilities in the country. Access to national VR resources, best practices and technical experts at the national, state and local level Access to national VR resources, best practices and technical experts at the national, state and local level VR points of contact that are linked to resources at the local, state, regional and national level. VR points of contact that are linked to resources at the local, state, regional and national level.

18. April 30, 2010Washington TBI Conference18 NET Key Concept: One Company Business expects VR to deliver in multiple locations based on their footprint which could be state, multi-state, national or global. Business expects VR to deliver in multiple locations based on their footprint which could be state, multi-state, national or global. Business access a national talent pool Business access a national talent pool Business expects to receive high quality services that are consistent in various locations around the country Business expects to receive high quality services that are consistent in various locations around the country The NET: VR’s 80 agencies working together around this customer base The NET: VR’s 80 agencies working together around this customer base

19. April 30, 2010Washington TBI Conference19 The Needs Assessment: Dual Customer Consumer Vocational Assessment Medical Psychological Social Financial Legal Assistive Technology Independent Living Education Vocational Individual Plan for Employment (IPE) Business Needs Assessment Staff Education Job Site Analysis Job Match (KSAs) Technical Assistance A.T./ Rehab. Engineering Reasonable Accommodation Financial Incentives Retention Services Customer Outreach Marketing Plan with Business Vocational Rehabilitation: Dual Customer Model

20. April 30, 2010Washington TBI Conference20 The NET:VR Business Services Defined by Business Customers Pre-EmploymentPre-Employment Internships Internships Training Training HR/StaffingHR/Staffing Recruitment & Promotion Recruitment & Promotion Benefits & Compensation Benefits & Compensation Retention Supports Retention Supports Employee Advisory Services Employee Advisory Services AccommodationsAccommodations Work Site Assessment Work Site Assessment Assistive Technology Assistive Technology Staff TrainingStaff Training Disability Awareness Disability Awareness ADA/Employment Laws ADA/Employment Laws Diversity ProgramsDiversity Programs EEOC/Affirmative ActionEEOC/Affirmative Action Universal Design Contracts Facilities Programs/Services Assistive Technology Information Technology Financial Supports WOTC Barrier Removal Legal & Compliance Labor Relations Policy Development Risk Management Product Development Customer Service Marketing & Outreach

21. April 30, 2010Washington TBI Conference21 The Rest of the Story…

22. April 30, 2010Washington TBI Conference22 Empowerment and Self- Sufficiency

23. April 30, 2010Washington TBI Conference23 Challenging Stereotypes and Attitudinal Barriers

24. April 30, 2010Washington TBI Conference24 The Foundations of The Rehabilitation Act Qualified Staff Qualified Staff A Comprehensive Approach A Comprehensive Approach Empowerment and Self-Determination Empowerment and Self-Determination Holistic and Individualized Planning Holistic and Individualized Planning Building Careers Through Employment Building Careers Through Employment Building Lives Through Independence and Self-Sufficiency Building Lives Through Independence and Self-Sufficiency

25. April 30, 2010Washington TBI Conference25 Your Contacts in VR Kathy West-Evans, Director of Business Relations, CSAVR Kathy West-Evans, Director of Business Relations, CSAVR –Kwest-evans@rehabnetwork.org –206.999.9455 John Evans, Employer Relations Manager, WA DVR John Evans, Employer Relations Manager, WA DVR –EvansJP@dshs.wa.gov EvansJP@dshs.wa.gov –1.800.637.5627