1. Federal Transit Administration Office of Safety and Security FTA BUS SAFETY & SECURITY PROGRAM TRANSIT SAFETY, SECURITY, and EMERGENCY PREPAREDNESS PRESENTATION CalACT Spring Conference 2009 Presenter: Ream Lazaro

2. Federal Transit Administration Office of Safety and Security Overview of the FTA Transit Bus Safety & Security Program Federal Transit Administration Office of Program Management Office of Safety and Security

3. Federal Transit Administration Office of Safety and Security Program BACKGROUND “How did the program evolve?”  History of Bus Program  NTSB Recommendations to US DOT  Initial Model Program Development  Difficulties with Initial Model Program  New Bus Program Initiative

4. Federal Transit Administration Office of Safety and Security Specific NTSB Recommendations to US DOT  Develop & implement oversight program to assess & ensure safety of transit bus operations that receive Federal funding (H-98-43)  Collect accurate, timely, sufficient data so thorough assessments can be made relating to transit bus safety (H-89-44)  Evaluate collected data to identify underlying causes of transit bus accidents which lead to identification of safety deficiencies at transit agencies (H-98-45)  Develop, in cooperation w/ APTA, CTAA, & AASHTO, model comprehensive safety program(s) & provide to all transit agencies (H-98-46)

5. Federal Transit Administration Office of Safety and Security Initial Model Program Development  Memorandum of Understanding for Model Program Development (H-98-46) was signed by FTA & APTA, CTAA, AASHTO  A Model Program was drafted which set forth “core” & “enhanced” program elements

6. Federal Transit Administration Office of Safety and Security Difficulties with Initial Model Program  Single model developed for all transit agencies regardless of size or operating characteristics & “one size” did not fit all  Core & enhanced elements of Model were difficult for transit systems to interpret & apply to their individual operating realities  Coordination with & involvement of State DOTs in addressing Model Program implementation for small urban & rural transit agencies was limited  Model Program never moved out of draft stage

7. Federal Transit Administration Office of Safety and Security New Bus Program Initiative  FTA re-birthed & re-energized its Transit Bus Model Program in 2005  Established Working Group of MOU partners & industry stakeholders to assist in Program design/development  Renamed program “FTA Transit Bus Safety and Security Program” since no single ‘model’ will be offered

8. Federal Transit Administration Office of Safety and Security New Program Initiative cont’d  New Program tasked with providing voluntary guidelines for safety, security & emergency preparedness that are flexible & beneficial to all size transit agencies  New Program is dynamic, ongoing & designed to be responsive to changing needs in the transit safety & security environment  New Program is focused on needs of rural & small urban transit while still embracing larger bus agency mission New Bus Program Initiative

9. Federal Transit Administration Office of Safety and Security Program FOUNDATION “What is the Program infrastructure?”  Scope of New Program  Program Building Blocks  Make up of Working Group  Responsibilities of Working Group  Program Guideline Elements  Technical Assistance Info Database

10. Federal Transit Administration Office of Safety and Security Scope of New Bus Safety & Security Program  Establish Working Group of MOU partners & key stakeholders  Research bus transit industry safety, security & emergency preparedness needs  Develop guidelines for bus safety, security & emergency preparedness excellence  Identify safety/security gaps between guidelines & existing performance within small, medium, large transit operations

11. Federal Transit Administration Office of Safety and Security Program Scope cont’d  Collect and/or develop technical assistance information/materials to fill identified safety/security gaps  Create mechanisms for agencies to access technical assistance information  Monitor Bus Transit Safety & Security Program outcomes on ongoing basis & re-engineer needs, guidelines & technical assistance information as necessary Scope of New Bus Safety & Security Program

12. Federal Transit Administration Office of Safety and Security Bus Program Building Blocks  Utilize Working Group to assist in creation of general template for safety, security & emergency preparedness activities involving transit systems of varying sizes & operating characteristics  Create set of comprehensive & flexible guidelines for elements that individual transit agencies should address in their safety, security & emergency preparedness programs  Create questionnaire for identifying best practices & gaps during voluntary on-site reviews of individual transit agency safety, security & emergency preparedness activities Bus Program Building Blocks

13. Federal Transit Administration Office of Safety and Security Building Blocks cont’d  Research existing transit operation materials including policies, procedures, protocols, forms, handbooks, lesson plans, other technical assistance materials to identify useful templates  Utilize Working Group to provide input on technical assistance material review & selection  Develop new technical assistance materials to fill gaps identified when researching existing industry materials  Construct information technology mechanism to house technical assistance materials & allow access to materials by transit providers Bus Program Building Blocks

14. Federal Transit Administration Office of Safety and Security  MOU Partner representatives including APTA, CTAA, AASHTO  Representatives from small, medium, large bus transit agencies  Representatives from State DOTs  Representatives from Federal partners, including Transportation Security Administration (TSA), Federal Highway Administration (FHWA), National Rural Transit Assistance Program (NRTAP)  Other key industry stakeholders Working Group Make-up

15. Federal Transit Administration Office of Safety and Security Working Group Responsibilities  Provide input to FTA on Bus Safety & Security Program design & implementation  Assist in identification & screening of technical assistance material  Assist in outreach & delivery of Bus Safety & Security Program initiatives

16. Federal Transit Administration Office of Safety and Security Bus Safety & Security Guidelines Elements of Bus Safety & Security Excellence  Management  Equipment, Systems Operation and Maintenance  Human Resources  Safety Activities  Security Activities  Emergency / All-hazards Management

17. Federal Transit Administration Office of Safety and Security Creation of Technical Assistance Database Purpose Build & continuously update collection of transit industry safety & security best practices including policies, procedures, protocols, forms, handbooks, lesson plans, other technical assistance materials that can be used to fill individual agency gaps based on identified need Process Based on Guideline of Elements for Safety, Security & Emergency Preparedness Excellence Research, review, select & categorize existing transit industry technical assistance materials from all available sources. Develop new materials where no appropriate existing materials are identified.

18. Federal Transit Administration Office of Safety and Security Program DELIVERY “How is the Program accessed”  Voluntary On-site Reviews  Self Assessment Tool  Web Site Resource Library  Workshops, Training & Outreach  State DOTs  Transit Associations

19. Federal Transit Administration Office of Safety and Security Voluntary On-Site Reviews  Solicit volunteer transit agencies of varying sizes, operating characteristics & locations to participate in on-site reviews  Conduct on-site review of volunteer agency safety, security & emergency preparedness activities using assessment questionnaire as catalyst for discussion  Develop post-site review report identifying agency best practices & gaps. Include recommendations for improvement.  Provide technical assistance materials to agency from Program resource library as may be appropriate / helpful Voluntary On-site Reviews

20. Federal Transit Administration Office of Safety and Security Self Assessment Tool  Consistent with on-site review findings, define categories of transit agency activity in safety, security & emergency preparedness that lead to performance excellence  Create on-line assessment instrument, based on defined categories, for individual transit agencies to identify their safety, security & emergency preparedness best practices, gaps, needs.

21. Federal Transit Administration Office of Safety and Security Self Assessment Tool  Link post-self assessment identification of gaps/ needs to appropriate web site resource library materials to assist agency in filling those gaps / needs.  Encourage transit agencies, in lieu of on-site review, to utilize this tool as mechanism for achievement of safety, security & emergency preparedness excellence.

22. Federal Transit Administration Office of Safety and Security Web Site Resource Library  Create web site for electronic access of technical assistance information of transit safety, security & emergency preparedness best practices.  Construct “log on” methodology to capture individual transit system operational characteristic baseline information.  Assign password for ongoing agency access to web site resource library.

23. Federal Transit Administration Office of Safety and Security Web Site Library cont’d  Direct transit agencies to web site Self Assessment Tool to complete a safety, security & emergency preparedness self assessment.  Link post-assessment results to technical assistance materials to assist filling gaps/needs identified during self assessment process.  As best practices/needs in transit industry evolve, continuously add to, update, develop Web Site Resource Library technical assistance materials, including policies, procedures, protocols, forms, handbooks, lesson plans, other appropriate / helpful information. Web Site Resource Library

24. Federal Transit Administration Office of Safety and Security Workshops, Training and Outreach  Held State DOT Invitational Workshop. Other attendees - FTA headquarters/regional staff, Working Group members, other key industry stakeholders.  State regional workshops co-hosted by FTA & state DOTs to orient all state transit agencies on FTA Program.  Develop / deliver regional specialized training workshops for appropriate transit agency staff on high priority safety, security & emergency preparedness topics.  Aggressively pursue opportunities for outreach to transit industry on bus transit safety, security, emergency preparedness concerns

25. Federal Transit Administration Office of Safety and Security Communication Paths for Program Success Program success depends on timely, effective & pro- active communication between:  Internal FTA elements & staff  FTA & other federal agencies  FTA & state DOTs  FTA & 5307 grant recipients  State DOTs & 5311 grant recipients  FTA, MOU Partners, Working Group, other key stakeholders

26. Federal Transit Administration Office of Safety and Security Beneficiaries of FTA Bus Program  Individual transit agencies Program provides mechanism to evaluate current safety, security & emergency preparedness activities; identify gaps/needs; access technical assistance to meet gaps/needs to improve mission accomplishment  Transit employees Program provides resources to assist in enhancement of individual technical skill sets & safety, security & emergency preparedness professionalism  Transit passengers Program assists in decreasing operational safety risks to passengers while enhancing their security when using transit  Communities transit serves Program emphasizes importance of transportation readiness to respond to community emergencies; provides tools for carrying out that response

27. Federal Transit Administration Office of Safety and Security Beneficiaries of FTA Bus Program  FTA and US Dept. of Transportation Program meets NTSB recommendations & encourages achievement of safety, security & emergency preparedness excellence within framework of nationally standardized guidelines  Department of Homeland Security (DHS) & other Federal agencies Program provides mechanism for FTA to partner with other federal agencies  State DOTs Program provides guidance/support to state DOTs to assist in elevating level of safety, security & emergency preparedness of bus transit agencies in their state  Transit associations Program provides template for associations n designing safety, security & emergency preparedness conference /workshop presentations & technical assistance activities

28. Federal Transit Administration Office of Safety and Security TRANSIT BUS SAFETY AND SECURITY PROGRAM FTA Transit Bus Safety and Security Program Elements of Safety, Security & Emergency Preparedness Excellence

29. Federal Transit Administration Office of Safety and Security Key Functions in Safety, Security & Emergency Preparedness  Management  Equipment and Systems Operations and Maintenance  Human Resources  Safety Activities  Security Activities  Emergency / All Hazards Management

30. Federal Transit Administration Office of Safety and Security Elements of Management Excellence  Management Commitment  Mission, Goals and Objectives  Organizational Structure  Safety Plan Development  Security Plan Development  Procurement Strategies  Contractor Management  Insurance  Labor / Management Relations

31. Federal Transit Administration Office of Safety and Security MANAGEMENT COMMITMENT  Formally defined & expressed  Key stakeholders involved in decision making  Approved plans & procedures  Input from employees, customers, community Sub-elements of Management

32. Federal Transit Administration Office of Safety and Security MISSIONS, GOALS & OBJECTIVES  Safety & security captured in mission statement  Safety & security goals/objectives established  Goals/objectives communicated to employees  Goals/objectives achievement monitored Sub-elements of Management

33. Federal Transit Administration Office of Safety and Security ORGANIZATIONAL STRUCTURE  Management & employee roles defined  Internal liaison for external contact identified  Individuals tasked with safety and security  Written job descriptions define roles  Culture of open communication exists  Safety & security complaints documented Sub-elements of Management

34. Federal Transit Administration Office of Safety and Security SAFETY PROGRAM DEVELOPMENT  Approved written safety plan  Internal stakeholders input into plans & procedures  Plans/procedures shared with external stakeholders  Safety plans/procedures reviewed/revised periodically Sub-elements of Management

35. Federal Transit Administration Office of Safety and Security SECURITY PROGRAM DEVELOPMENT  Approved security/emergency preparedness plan  Security plans coordinated with law enforcement  Plans coordinated with emergency management Sub-elements of Management

36. Federal Transit Administration Office of Safety and Security PROCUREMENT STRATEGIES  Safety and security included in strategies  Safety/security concerns communicated to State DOT Sub-elements of Management

37. Federal Transit Administration Office of Safety and Security CONTRACTOR MANAGEMENT  Formal contracts executed  Language addresses safety, security, training  Language addresses federal/state requirements  Contracts specify penalties for non-achievement  Mechanisms to ensure compliance Sub-elements of Management

38. Federal Transit Administration Office of Safety and Security INSURANCE  Safety/security activities impacting costs identified  Coverage of resources used in community emergencies Sub-elements of Management

39. Federal Transit Administration Office of Safety and Security LABOR / MANAGEMENT RELATIONS  Positive relationship on safety/security concerns  Employee input on hazards & threats  Mandatory safety & security rules defined Sub-elements of Management

40. Federal Transit Administration Office of Safety and Security Elements of Equipment & System Operations & Maintenance Excellence  Regulations & Standards  Safety & Security in Design, Acquisition & Procurement  Passenger & Operator Related Safety Concerns  Maintenance Planning & Guidance  Maintenance Procedures  Operations & Maintenance Performance Measures  Maintenance Records & Documentation  Hazardous Materials Program  Radio / Communication Equipment

41. Federal Transit Administration Office of Safety and Security REGULATIONS & STANDARDS  Access to federal guidelines/requirements  Access to state guidelines/requirements Sub-elements of Equipment / System Operations / Maintenance

42. Federal Transit Administration Office of Safety and Security SAFETY & SECURITY IN DESIGN, ACQUISITION, PROCUREMENT  Safety/security considered in design/construction  Employee input into facility/vehicle safety/security  OSHA type compliance monitored Sub-elements of Equipment / System Operations / Maintenance

43. Federal Transit Administration Office of Safety and Security PASSENGER & OPERATOR RELATED SAFETY CONCERNS  Policies on: – refusal of service – passenger oxygen tanks – passenger emergencies – bloodborne pathogens – service animals – wheelchair securement – weight capacity for lifts Sub-elements of Equipment / System Operations / Maintenance

44. Federal Transit Administration Office of Safety and Security MAINTENANCE PLANNING & GUIDANCE  Vehicle maintenance consistent w/accepted practices  Written vehicle maintenance plan  Facilities maintained consistent with safety/security  Individual tasked with vehicle maintenance oversight Sub-elements of Equipment / System Operations / Maintenance

45. Federal Transit Administration Office of Safety and Security MAINTENANCE PROCEDURES  Standardized documentation exists  Preventive maintenance meets vendor recommendation  Vehicle defects documented on form  Procedure exists for pulling vehicle out of service  Documented pre/post trip inspections are required  Vehicles equipped with basic safety equipment  Alternative fuel vehicles maintained per guidelines Sub-elements of Equipment / System Operations / Maintenance

46. Federal Transit Administration Office of Safety and Security OPERATIONS & MAINTENANCE PERFORMANCE MEASURES  Maintenance performance measures utilized  Operations performance measures utilized  Supervisor/ghost rider on-board audits Sub-elements of Equipment / System Operations / Maintenance

47. Federal Transit Administration Office of Safety and Security MAINTENANCE RECORDS & DOCUMENTATION  Hard copy vehicle maintenance files  Maintenance recording & tracking system Sub-elements of Equipment / System Operations / Maintenance

48. Federal Transit Administration Office of Safety and Security HAZARDOUS MATERIALS PROGRAM  Formal hazmat inventory  MSDS sheets  Approved plan for hazmat disposal  Employees trained on hazmat use / storage  Approved plan for hazmat emergencies Sub-elements of Equipment / System Operations / Maintenance

49. Federal Transit Administration Office of Safety and Security RADIO / COMMUNICATION EQUIPMENT  Dispatcher/manager on duty all service hours  Redundant communication  Access to emergency response channels Sub-elements of Equipment / System Operations / Maintenance

50. Federal Transit Administration Office of Safety and Security Elements of Human Resources Excellence  Agency Policies & Procedures  Drug & Alcohol Program  Workplace Violence  Wellness / Fitness for Duty  Operator / Employee Recruitment & Selection  Training Management  Training Delivery  Retraining & Refresher Training  Rules / Procedures Review

51. Federal Transit Administration Office of Safety and Security AGENCY POLICIES & PROCEDURES  Personnel policy  Operations policy  Driver handbook  Customer service policy  All policies disseminated & signed for  Personnel file confidentiality Sub-elements of Human Resources

52. Federal Transit Administration Office of Safety and Security DRUG & ALCOHOL PROGRAM  Access to all federal regulations  Drug & alcohol policy compliant  Drug & alcohol testing compliant  Drug & alcohol collection & MRO compliant  Substance abuse training  Reasonable suspicion training  Contractors monitored for compliance  Drug & alcohol program files locked  Prescription/OCT medication addressed Sub-elements of Human Resources

53. Federal Transit Administration Office of Safety and Security WORKPLACE VIOLENCE  Workplace violence prevention program  Workplace violence training  Employee assistance program or other counseling Sub-elements of Human Resources

54. Federal Transit Administration Office of Safety and Security WELLNESS / FITNESS FOR DUTY  Formal plan for employee wellness/fitness  Fatigue management issues training / monitored  Driver medical examinations required at hire  Driver medical exams required periodically  Fitness for duty evaluations utilized, if necessary Sub-elements of Human Resources

55. Federal Transit Administration Office of Safety and Security RECRUITMENT, SELECTION & RETENTION  Safety/security responsibilities within job functions  Job descriptions reviewed / updated periodically  Targeted recruitment  Formal employment / screening process  Employment application information verified  Structured interview process documented  Driver license checks at hire and annually thereafter  NCI checks performed at hire  Employee commendation / incentive programs  Formal annual evaluations conducted  Coaching, counseling, retraining, discipline documented  Behind the wheel evaluations performed / documented Sub-elements of Human Resources

56. Federal Transit Administration Office of Safety and Security TRAINING MANAGEMENT & DOCUMENTATION  Comprehensive training needs analysis  Training / development plan  Initial / refresher training efforts funded  Training records complete / comprehensive Sub-elements of Human Resources

57. Federal Transit Administration Office of Safety and Security TRAINING DELIVERY  Formally trained full / part-time agency trainers  Lesson plans / curriculum  Prepackaged training modules  Drivers trained on reacting to dangerous passengers  Drivers trained on reacting to vehicle fires  Documented orientation on all vehicle prototypes  Dispatcher/mechanics/supervisor appropriate training  Drivers trained on: – Pre/post trip inspections - Communication protocols – Defensive driving - Bio-hazards – Passenger sensitivity/assistance- Emergency procedures – Security awareness / response Sub-elements of Human Resources

58. Federal Transit Administration Office of Safety and Security RETRAINING & REFRESHER TRAINING  On-going & refresher training plans  Drivers re-trained based on performance issues  All training/retraining documented Sub-elements of Human Resources

59. Federal Transit Administration Office of Safety and Security RULES / PROCEDURES REVIEW  Safety/security policies periodically reviewed  Timely employee orientations on revised policies Sub-elements of Human Resources

60. Federal Transit Administration Office of Safety and Security Elements of Safety Activities Excellence  Roles & Responsibilities  Hazard Management  Accident Reporting, Investigation & Review  Safety Data Acquisition & Analysis  Internal Safety Audit & Review Process  Contractor Safety Audits

61. Federal Transit Administration Office of Safety and Security ROLES & RESPONSIBILITIES  Clearly identified safety priorities / strategies  Safety records used to establish priorities  Safety roles / responsibilities identified  Periodic & documented safety meetings Sub-elements of Safety Activities

62. Federal Transit Administration Office of Safety and Security HAZARD MANAGEMENT  Formal process for identifying safety risks  Safety risks analyzed for impact  Risk reduction activities formalized / prioritized  Safety risks & impact formally documented  Protocol for receiving info on weather / hazards Sub-elements of Safety Activities

63. Federal Transit Administration Office of Safety and Security ACCIDENT REPORTING, INVESTIGATION & REVIEW  Formal vehicle accident guidelines / protocols  Formal passenger incident guidelines / protocols  Formal employee accident/incident guidelines/protocol  Trained on written accident investigation procedures  Accident/incident report forms  Document accident/incident probable cause  Accidents/incidents reviewed for proper action taken  Accidents/incidents evaluated to reduce re-occurrence  Preventable/non-preventable determination documented  Employee responsibility assigned on preventable Sub-elements of Safety Activities

64. Federal Transit Administration Office of Safety and Security SAFETY DATA ACQUISITION & ANALYSIS  All safety related data collected / recorded  Data includes accidents/incidents/near misses  Importance of reporting data emphasized  Safety related data periodically analyzed for trends  Use safety trends to determine proactive measures Sub-elements of Safety Activities

65. Federal Transit Administration Office of Safety and Security INTERNAL SAFETY AUDIT & REVIEW PROCESS  Documented periodic facility inspections  Documented periodic internal safety audits  Action plans to improve safety performance Sub-elements of Safety Activities

66. Federal Transit Administration Office of Safety and Security CONTRACTOR SAFETY AUDITS  Periodic / documented contractor safety audits  Deficiencies reviewed for corrective action Sub-elements of Safety Activities

67. Federal Transit Administration Office of Safety and Security Elements of Security Activities Excellence  Threat & Vulnerability Assessment  Security Awareness & Reporting  Revenue Facilities & Procedures  Vehicle Storage & Transit Facility Protection  Security Data Acquisition & Analysis  Internal Security Audit Process  Contractor Security Audits

68. Federal Transit Administration Office of Safety and Security THREAT & VULNERABILITY ASSESSMENT  Completed Threat & Vulnerability Assessment  Documented Critical Asset Analysis  Threat information shared with law enforcement  Employees provide input on security threats  Emergency management provides input on threats  Documented strategies to reduce vulnerabilities Sub-elements of Security Activities

69. Federal Transit Administration Office of Safety and Security SECURITY AWARENESS & REPORTING  Vehicles inspected for suspicious items  Trained on how to report / react to security threats  Protocol to report in-service security emergencies  Transit Watch Program  Security awareness materials distributed  Frontline employees receive BOLO notices  Vehicles kept under driver control at all times  Employee photo ID badges  Bomb threat protocols  Computer security Sub-elements of Security Activities

70. Federal Transit Administration Office of Safety and Security REVENUE FACILITIES & PROCEDURES  Written security protocols for revenue handling  Secure revenue handling area Sub-elements of Security Activities

71. Federal Transit Administration Office of Safety and Security VEHICLE STORAGE & TRANSIT FACILITY PROTECTION  Local security standards for vehicle storage  Local security standards for facility security  Facility access controlled  Uniformed law enforcement visible deterrence Sub-elements of Security Activities

72. Federal Transit Administration Office of Safety and Security SECURITY DATA ACQUISITION & ANALYSIS  Security data collected / recorded  Data includes actual events / perceived threats  Good communication with law enforcement  Good communication with emergency management  Homeland Security Information Network – Transit  Data periodically reviewed for trends  Identified trends determine proactive measures Sub-elements of Security Activities

73. Federal Transit Administration Office of Safety and Security INTERNAL SECURITY AUDIT PROCESS  Periodic internal security audits  Periodic internal security exercises Sub-elements of Security Activities

74. Federal Transit Administration Office of Safety and Security CONTRACTOR SECURITY AUDITS  Periodic security related performance audits  Contractor deficiencies reviewed / corrective action Sub-elements of Security Activities

75. Federal Transit Administration Office of Safety and Security Elements of Emergency/All Hazard Management Excellence  Preparation  Incident Management  Recovery  Coordination with Emergency Responders  Drills, Simulations & Exercises

76. Federal Transit Administration Office of Safety and Security PREPARATION  Formal SSEPP  All-hazard emergency response protocols  Protocols shared with external stakeholders  Employees trained on protocols  Written protocols for drivers/dispatchers/supervisor  Agency resource capabilities / emergency management  Reviewed community emergency management plan  Agency call down lists to key external stakeholders  Established triggers for service shutdown Sub-elements of Emergency / All Hazard Management

77. Federal Transit Administration Office of Safety and Security INCIDENT MANAGEMENT  NIMS certified – managers/supervisors  Incident command training / frontline employees  Employees trained on reacting to IEDs  Externals trained on agency vehicle operation & lifts  Emergency radio protocols established  Alternative emergency communication protocols  Formal internal notification system  Emergency information dissemination policy Sub-elements of Emergency / All Hazard Management

78. Federal Transit Administration Office of Safety and Security RECOVERY  Post incident recovery strategy  Formal after action reports on emergency events  Prepared to document vehicle/staff use Sub-elements of Emergency / All Hazard Management

79. Federal Transit Administration Office of Safety and Security COORDINATION WITH EMERGENCY RESPONDERS  Strong relationship with emergency management  Strong relationship with local fire/police/EMS  Staff trained by law enforcement/fire personnel  Assists in identifying transit dependent individuals  Transit staff attends LEPC meetings Sub-elements of Emergency / All Hazard Management

80. Federal Transit Administration Office of Safety and Security DRILLS, SIMULATIONS & EXERCISES  Agency vehicles support community exercises  Participate in community emergency simulations  Agency internal emergency drills held  Evaluate / document performance in all exercises Sub-elements of Emergency / All Hazard Management

81. Federal Transit Administration Office of Safety and Security STEPS FOR IMPLEMENTATION OF FTA BUS SAFETY & SECURITY PROGRAM EXCELLENCE ELEMENTS

82. Federal Transit Administration Office of Safety and Security Steps for Implementation  Using self-assessment instrument, evaluate agency safety, security & emergency preparedness: – Strengths – Gaps and needs  Prioritize gaps & needs to establish practical & flexible action plan based on: – Criticality of identified gaps / needs – Impact of gaps/needs on employees, passengers, community – Reality of hazards, risks, threats within operating environment – Limitations of budget, staffing, resources  Utilize FTA Program website to download resources that assist filling gaps & needs

83. Federal Transit Administration Office of Safety and Security  Build action plan utilizing web resources that fill prioritized gaps & needs to create: – New plans, policies and procedures – New operating and maintenance protocols – New documentation templates – New employee training programs – New human resource management practices – New relationships with external stakeholders  Carry out action plan, monitor progress, reengineer approach, as may be necessary Steps for Implementation

84. Federal Transit Administration Office of Safety and Security THANK YOU VERY MUCH AND KEEP UP THE GREAT WORK