1. Intercan Development Company LTD. e-Government Readiness EGM on ICT Indicators in Education & e-Government 13-15 February 2007 Cairo, Egypt Dr. Ehab M. Moustafa Principal InterCan Development Company Ltd.

2. 13-15 Feb.2007Intercan Development Company Ltd.2 Today we address Some definitions Some definitions Identify the problem in hand Identify the problem in hand Analyze it Analyze it Share some of my thoughts with you about moving forward and faster Share some of my thoughts with you about moving forward and faster

3. 13-15 Feb.2007Intercan Development Company Ltd.3 It is about e-Gov READINESS indicators Are we in agreement about what e- Government is? Are we in agreement about what e- Government is? If yes! What readiness means? (so we can agree on the measures/indicators and the scale) If yes! What readiness means? (so we can agree on the measures/indicators and the scale) Is what we are measuring really a priority for us right know? Can we strike a win-win deal here? Is what we are measuring really a priority for us right know? Can we strike a win-win deal here?

4. 13-15 Feb.2007Intercan Development Company Ltd.4 What the e in eGovernment means? e-Government = more efficient and effective government e-Government = more efficient and effective government

5. 13-15 Feb.2007Intercan Development Company Ltd.5 The 10 Golden Questions 1. Why are we pursuing e-government? 2 Do we have a clear vision and priorities for e-government? 3. What kind of e-government are we ready for? 4. Is there enough political will to lead the e-government effort? 5. Are we selecting e-government projects in the best way? 6. How should we plan and manage e-government projects? 7. How will we overcome resistance from within the government? 8. How will we measure and communicate progress? How will we know if we are failing? 9. What should our relationship be with the private sector? 10. How can e-government improve citizen participation in public affairs?

6. 13-15 Feb.2007Intercan Development Company Ltd.6 eGov Mechanisms e-government mechanisms are influenced in varying degrees by the interaction of several internal factors such as human and technological infrastructures available in the organizations, as well as the external conditions like political ideology; economic and social systems; level of development; resource availability, and cultural patterns in the country. e-government mechanisms are influenced in varying degrees by the interaction of several internal factors such as human and technological infrastructures available in the organizations, as well as the external conditions like political ideology; economic and social systems; level of development; resource availability, and cultural patterns in the country.

7. 13-15 Feb.2007Intercan Development Company Ltd.7 e-Government Goals (versions) In 1990’s – effectiveefficient citizen- centered –was to make the Federal government more results-oriented (effective), efficient and citizen- centered. In 2000’s In 2000’s –Reinventing the way we do business, more interactive and transactional Next decade Next decade –Dramatic changes to the government we knew, more direct participation of the constituency and empowering CS to create the Information Society

8. 13-15 Feb.2007Intercan Development Company Ltd.8 e-Gov Evolution e-Gov I e-Gov II e-Gov III 1990’s2000’s2010’s Focus on effectivenessFocus on effectiveness Change imageChange image Drive the e-economyDrive the e-economy eBusinesseBusiness eCommerceeCommerce Information provisionInformation provision Imitate e-businessImitate e-business Web presenceWeb presence BrandingBranding Create own modelCreate own model Real reinventionReal reinvention Addressing efficiencyAddressing efficiency interoperabilityinteroperability Serious BPRSerious BPR Citizen focusCitizen focus Focus on Core businessFocus on Core business Service delivery enhancementService delivery enhancement New governance modelNew governance model Good GovernanceGood Governance e-Citizene-Citizen e-Inclusione-Inclusion e-Participatione-Participation e-Fusione-Fusion E-DemocracyE-Democracy Bigger role 4 CSOBigger role 4 CSO Real GlobalizationReal Globalization New democratic structuresNew democratic structures

9. 13-15 Feb.2007Intercan Development Company Ltd.9 E-Readiness It is a composite measurement of the capacity and willingness of countries to use e-government for ICT-led development.

10. 13-15 Feb.2007Intercan Development Company Ltd.10 E-GOV index as per UNPAN The E-gov. Index incorporates a country's; Web Presence Web Presence –official online presence, (content) Infrastructure Infrastructure –evaluates its telecommunications infrastructure (accessibility) Human Capital Human Capital –assesses its human development capacity. (mature users)

11. 13-15 Feb.2007Intercan Development Company Ltd.11 E-Gov readiness index Along with an assessment of the website development patterns in a country, the e- government readiness index incorporates the access characteristics, such as the infrastructure and educational levels, to reflect how a country is using information technologies to promote access and inclusion of its people Along with an assessment of the website development patterns in a country, the e- government readiness index incorporates the access characteristics, such as the infrastructure and educational levels, to reflect how a country is using information technologies to promote access and inclusion of its people

12. 13-15 Feb.2007Intercan Development Company Ltd.12 E-Gov Readiness Survey The E-Government Readiness Survey 2005 assesses more than 50,000 features of the eGovernment websites of the 191 UN Member States to ascertain how ready the Governments around the world are in employing the opportunities offered by ICT to improve the access to, and the use of, ICTs in providing basic social services. The E-Government Readiness Survey 2005 assesses more than 50,000 features of the eGovernment websites of the 191 UN Member States to ascertain how ready the Governments around the world are in employing the opportunities offered by ICT to improve the access to, and the use of, ICTs in providing basic social services.

13. 13-15 Feb.2007Intercan Development Company Ltd.13 Website assessment in 2005 indicates that the majority of the UN Member States have embraced electronic service delivery. Website assessment in 2005 indicates that the majority of the UN Member States have embraced electronic service delivery. Of the 191 Member States, 179 were online in some form or another in 2005 compared to 178 in 2004 and 143 Member States in 2001 What’s happening? 12 states to GO!

14. 13-15 Feb.2007Intercan Development Company Ltd.14 My problem READINESS

15. 13-15 Feb.2007Intercan Development Company Ltd.15 Creative kayos

16. 13-15 Feb.2007Intercan Development Company Ltd.16 Indicators Quantitative indicators vs Qualitative indicators Quantitative indicators vs Qualitative indicators e-government (i.e., structure) and e-governance (i.e., functions) e-government (i.e., structure) and e-governance (i.e., functions)

17. 13-15 Feb.2007Intercan Development Company Ltd.17 The ICT’s four sets of indicators (ITUs): i. ICT infrastructure and access ii. Access to, and use of, ICT by households and individuals iii. Use of ICT by businesses and iv. ICT sector and trade in ICT goods.

18. 13-15 Feb.2007Intercan Development Company Ltd.18 e-Participation UN defines e-participation as the quality, usefulness, and relevancy of the information and services, and the willingness of the governments to engage its publics in policy-making through the use of e-government programs. UN defines e-participation as the quality, usefulness, and relevancy of the information and services, and the willingness of the governments to engage its publics in policy-making through the use of e-government programs.

19. 13-15 Feb.2007Intercan Development Company Ltd.19 e-Inclusion e-Inclusion or digital inclusion is the term used to encompass activities related to the achievement of an inclusive information society. e-Inclusion or digital inclusion is the term used to encompass activities related to the achievement of an inclusive information society.information societyinformation society –People who are disadvantaged due to education (e-Competences), ageing (e-Ageing) or limited resources, gender, ethnicity... (Socio-Cultural digital divide); educationageinggenderethnicityeducationageinggenderethnicity –People with disabilities: e-Accessibility; disabilities –and those living in less favored areas (remote regions): Geographical digital divide.

20. 13-15 Feb.2007Intercan Development Company Ltd.20 Stages of service delivery in eGovernment emerging enhanced interactive transactional networkedStage

21. 13-15 Feb.2007Intercan Development Company Ltd.21 Look at The Results

22. 13-15 Feb.2007Intercan Development Company Ltd.22 Look at the results

23. 13-15 Feb.2007Intercan Development Company Ltd.23 Look at The Results

24. 13-15 Feb.2007Intercan Development Company Ltd.24 The e-participation Index 2005 The e-participation index assesses the quality, relevance, usefulness and the willingness of government websites for providing online information and participatory tools and services to the people. The United Kingdom, like in previous years, was at the top in global e- participation ranking followed by Singapore (0.9841) and then United States (0.9048). The e-participation index assesses the quality, relevance, usefulness and the willingness of government websites for providing online information and participatory tools and services to the people. The United Kingdom, like in previous years, was at the top in global e- participation ranking followed by Singapore (0.9841) and then United States (0.9048).

25. 13-15 Feb.2007Intercan Development Company Ltd.25 Look at the Results eParticipation

26. 13-15 Feb.2007Intercan Development Company Ltd.26 Look At the Results Classification Infrastructure Short Name RankInfrastructure U.A.E.420.3639 Bahrain530.3152 Qatar620.3116 Jordan680.0971 Lebanon710.1857 Kuwait750.2694 Saudi Arabia 800.1445 Egypt990.0717 Oman1120.1385 Iraq1180.0164 Tunisia1210.0993 Algeria1230.0365 Syria1320.0458 Morocco1380.0637 Sudan1500.0293 Yemen1540.0413 Mauritania1640.0278 Libya1800.0573

27. 13-15 Feb.2007Intercan Development Company Ltd.27

28. 13-15 Feb.2007Intercan Development Company Ltd.28 A winner State “The United Arab Emirates (UAE) has posted one of the most impressive year-over year gains among all the countries of the world in 2005.” UN Global eGovernment Readiness report 2005

29. 13-15 Feb.2007Intercan Development Company Ltd.29 e-Gov in the GCC ICT infrastructure √ ICT infrastructure √ Presence on the web √ Presence on the web √ Accessibility √ Accessibility √ Interactivity √ Interactivity √ Inclusion? Inclusion? Participation? Participation?

30. 13-15 Feb.2007Intercan Development Company Ltd.30 What’s wrong with us Old Mentality???? The devil I know …. Old Mentality???? The devil I know …. No purpose (raison d’être) – NO MISSION No purpose (raison d’être) – NO MISSION No National strategy No National strategy Fear of change at the political leadership Fear of change at the political leadership Missing the point (it is a government initiative instead of peoples representatives demand) Missing the point (it is a government initiative instead of peoples representatives demand) Retarded or absence of Laws and legislations infrastructure Retarded or absence of Laws and legislations infrastructure Lack of vision and deficiency in Innovation Lack of vision and deficiency in Innovation

31. 13-15 Feb.2007Intercan Development Company Ltd.31 Citizen Centric Government Mini D Mini C Mini B Mini A Redesigned Service

32. 13-15 Feb.2007Intercan Development Company Ltd.32 The Tripartite Civil Society Private Sector State

33. 13-15 Feb.2007Intercan Development Company Ltd.33 How far are we from: A citizen centric government (reinventing the Government) A citizen centric government (reinventing the Government) Full implementation of a balanced governance model Full implementation of a balanced governance model A true tripartite partnership A true tripartite partnership A defined e-Citizen, e-Inclusion, e- Participation, e-Democracy, e-…. A defined e-Citizen, e-Inclusion, e- Participation, e-Democracy, e-…. Innovative technological break through. Innovative technological break through.

34. 13-15 Feb.2007Intercan Development Company Ltd.34 Last but not least Despite progress in 2005, there remain wide disparities between, and among, regions and countries in their e-government program offerings. Governments in the high income countries are far advanced in their provision of public information, online services, communications and outreach to citizens, and overall electronic access to government. The bottom 32 countries, offering rudimentary e-services, show little relative progress. Despite progress in 2005, there remain wide disparities between, and among, regions and countries in their e-government program offerings. Governments in the high income countries are far advanced in their provision of public information, online services, communications and outreach to citizens, and overall electronic access to government. The bottom 32 countries, offering rudimentary e-services, show little relative progress.

35. 13-15 Feb.2007Intercan Development Company Ltd.35 Governance

36. 13-15 Feb.2007Intercan Development Company Ltd.36 Efficient Governance The aim of e-government initiative is to provide efficient government management of information to the citizen; better service delivery to citizens; and empowerment of the people through access to information and participation in public policy decision- making. The aim of e-government initiative is to provide efficient government management of information to the citizen; better service delivery to citizens; and empowerment of the people through access to information and participation in public policy decision- making.

37. 13-15 Feb.2007Intercan Development Company Ltd.37 Governance Model policyRegulate Procedures Services To govern is to Set policies Set policies Regulate – how these policies are implemented Regulate – how these policies are implemented Serving society – rendering services to your constituency Serving society – rendering services to your constituency

38. 13-15 Feb.2007Intercan Development Company Ltd.38 It’s about knowledge Better governance is about better policy and decisions making Better governance is about better policy and decisions making The key to a GOOD governance is knowledge. The key to a GOOD governance is knowledge. ContextIndependence Understanding Data Information Knowledge wisdom Understanding relations Understanding Patterns Understanding Principals

39. 13-15 Feb.2007Intercan Development Company Ltd.39 Gov Knowledge Base E - Services G2GG2B G2C G2E e-Gov Functions Business processes Business rules Help Desk Knowledge Management e-Gov Architecture

40. 13-15 Feb.2007Intercan Development Company Ltd.40 e-functions Help Desk Knowledge base Polic y maki ng Business Rules Business processes e-services Knowledge Management partners Businesses Citizen

41. 13-15 Feb.2007Intercan Development Company Ltd.41 QUESTION??? ARE WE PROBING THE RIGHT INDICATORS? ARE WE PROBING THE RIGHT INDICATORS? Does our dashboard contain the proper navigation aids? Does our dashboard contain the proper navigation aids? What these indicators are telling us? What these indicators are telling us?

42. 13-15 Feb.2007Intercan Development Company Ltd.42 E-government Readiness Index Top 10 countries CountryIndex United States 0.9062 Denmark0.9058 Sweden0.8983 United Kingd om 0.8777 Republic of Korea 0.8727 Australia0.8679 Singapore0.8503 Canada0.8425 Finland0.8231 Norway0.8228 E-participation Index Top 10 countries CountryIndex United Kingd om United Kingd om 1.0000 Singapore0.9841 United States United States 0.9048 Canada0.8730 Republic of Korea 0.8730 New Zealand 0.7937 Denmark0.7619 Mexico0.7619 Australia0.7143 Netherlands0.6984

43. 13-15 Feb.2007Intercan Development Company Ltd.43 Classes of interaction Four main classes of interaction: G2P - Government to Public (G2C) G2P - Government to Public (G2C) G2B - Government to Business G2B - Government to Business G2G - Government to Government G2G - Government to Government G2E - Government to Employee G2E - Government to Employee

44. 13-15 Feb.2007Intercan Development Company Ltd.44 BSC perspectives Four Perspectives for success: Four Perspectives for success: –Customer (Constituency) –Financial (efficiency) –Learning organization –Internal Processes (effectiveness)

45. 13-15 Feb.2007Intercan Development Company Ltd.45 BSC for Government & NGO StrategyStrategy Financial How do we add value to constituency while we control cost? learning & growth How do we best manage knowledge for better change learning & growth How do we best manage knowledge for better change Internal Processes To satisfy constituency expectation, where we must excel? Constituency How do we create value to our constituency? Constituency MissionMission

46. 13-15 Feb.2007Intercan Development Company Ltd.46 Mission and Core Values Vision Strategy Citizen Internal Processes Civil Serv. Learning Objectives Financial Citizen Internal Processes Civil Serv. Learning Measures Our desired future Differentiating activities What we must do well in order to implement our strategy. How strategic success is measured and tracked. Initiatives Financial Strategy definition and execution

47. 13-15 Feb.2007Intercan Development Company Ltd.47 Balanced Progress Measurement Mission Goals & Objectives A- goal 1 B- goal 2 C- goal 3 IndicatorsAIndicatorsBIndicatorsC measurement Citizen perspective Learn & Growth perspective Financial perspective Internal process perspective

48. 13-15 Feb.2007Intercan Development Company Ltd.48 Move from the stakeholders perspective G2CG2BG2EG2G G2CG2BG2EG2G e.g. G2C e.g. G2C –Inclusion Access10 steps scale to achieve full access Access10 steps scale to achieve full access Organization Organization Legal Legal Services Services willingness willingness

49. 13-15 Feb.2007Intercan Development Company Ltd.49 G2C inclusion progress radar ACCESSeServices eLearning eInfo eConsultatio n ICT Infrastructure Legal

50. 13-15 Feb.2007Intercan Development Company Ltd.50 Challenges for the Future: Building Governance Capacity The three major domains of governance - the state, the private sector and civil society - must address new cross-cutting issues in a complex and uncertain era of political and economic globalization The three major domains of governance - the state, the private sector and civil society - must address new cross-cutting issues in a complex and uncertain era of political and economic globalization.

51. 13-15 Feb.2007Intercan Development Company Ltd.51 e-Government benefits social gains, from providing better services and making government more people-centric, open, responsive and participative; social gains, from providing better services and making government more people-centric, open, responsive and participative; economic gains, from reducing compliance and transactions costs for businesses and individuals, providing better targeted public services, and making government a more efficient component of the economy; economic gains, from reducing compliance and transactions costs for businesses and individuals, providing better targeted public services, and making government a more efficient component of the economy; fiscal gains, through more efficient and cost-effective public expenditure on service delivery, and supporting information and technology systems; and general capability and performance gains across government fiscal gains, through more efficient and cost-effective public expenditure on service delivery, and supporting information and technology systems; and general capability and performance gains across government

52. 13-15 Feb.2007Intercan Development Company Ltd.52 Suggestions & Recommendations Establish a work group to develop the balanced progress indicators and agree with the stakeholders on the measures and mechanisms of deployment and reporting. Establish a work group to develop the balanced progress indicators and agree with the stakeholders on the measures and mechanisms of deployment and reporting. Encourage the creation of national Forums network that will be responsible of measuring and reporting the progress. Encourage the creation of national Forums network that will be responsible of measuring and reporting the progress.

53. Intercan Development Company LTD. Thank you e-Government Readiness EGM on ICT Indicators in Education & e- Government 13-15 February 2007 Cairo, Egypt