1. Q PRESENTATION: Center for Quality Faculty of Mechanical Engineering, Kragujevac University of Kragujevac

2. Center for Quality History Government of Republic of Serbia made decision for “Improvement of Quality in Republic of Serbia” – 1992 Government of Republic of Serbia made decision for “Improvement of Quality in Republic of Serbia” – 1992 Faculty of Mechanical Engineering started with participation in national program for quality improvement. Faculty of Mechanical Engineering started with participation in national program for quality improvement. Department for Production Engineering initiated foundation of Center for Quality. On November 15 th 1998. Board of Faculty of Mechanical Engineering, made decision for foundation of Center for Quality. Department for Production Engineering initiated foundation of Center for Quality. On November 15 th 1998. Board of Faculty of Mechanical Engineering, made decision for foundation of Center for Quality.

3. Center for Quality About us Center for Quality is separate organizational unit on Faculty of Mechanical Engineering. Center for Quality is separate organizational unit on Faculty of Mechanical Engineering. Center for quality has own profit, scientific, research, consultation and publishing activities. Center for quality has own profit, scientific, research, consultation and publishing activities. According to financial and other relevant reports, Center for Quality is one of the most successful centers on Faculty of Mechanical Engineering. According to financial and other relevant reports, Center for Quality is one of the most successful centers on Faculty of Mechanical Engineering. In the filed of quality Center for Quality is leading organization in the area of Central Serbia. In the filed of quality Center for Quality is leading organization in the area of Central Serbia. But we are successful on much wider area. But we are successful on much wider area.

4. Center for Quality Activities Consulting services in development and implementation of QMS – Quality Management System according to ISO 9000:2000 (JUS ISO 9001:2001), Consulting services in development and implementation of QMS – Quality Management System according to ISO 9000:2000 (JUS ISO 9001:2001), Consulting services in development and implementation of Environment protection Management Systems ISO 14001 (EMS), Consulting services in development and implementation of Environment protection Management Systems ISO 14001 (EMS), Consulting services in development and implementation of integrated management systems (QMS, EMS and HACCP), Consulting services in development and implementation of integrated management systems (QMS, EMS and HACCP), Consulting services in the field of safety of food (HACCP), Consulting services in the field of safety of food (HACCP), Design and development of health protection management system according to BS 8800 (OHSAS), Design and development of health protection management system according to BS 8800 (OHSAS), Improvement of quality system and QMS according to ISO 9004:2000 (JUS ISO 9004:2001), Improvement of quality system and QMS according to ISO 9004:2000 (JUS ISO 9004:2001), Research in the field of quality Research in the field of quality Trainings, education and promotion seminars, meetings and symposia in the field of quality and QMS Trainings, education and promotion seminars, meetings and symposia in the field of quality and QMS Development of expertise, studies and projects for rationalization of organizations and increase of level of quality. Development of expertise, studies and projects for rationalization of organizations and increase of level of quality. Development and publication of different publications, textbooks and books in the field of quality. Development and publication of different publications, textbooks and books in the field of quality. Other activities in the field of quality Other activities in the field of quality Training Consulting Research

5. Center for Quality Organization Manager of CQ manage activities of center. He is responsible to Dean and Vice-Dean for Scientific and research Activities. In marketing champagnes, project development, development of new services, communication with customers, realization of contracts, delegation of teams for realization of projects, as well as financial management (incomes and expanses) manager of CQ has full autonomy and responsibility. Manager of CQ manage activities of center. He is responsible to Dean and Vice-Dean for Scientific and research Activities. In marketing champagnes, project development, development of new services, communication with customers, realization of contracts, delegation of teams for realization of projects, as well as financial management (incomes and expanses) manager of CQ has full autonomy and responsibility. Manager Coordinator Technical secretary Project Manager 1 Project Manager 3 Project Manager 2 Project Manager n

6. Center for Quality Manager PhD Slavko Arsovski was born on February 2nd 1952. He was project leader in 15 scientific-research projects (3 international). He was mentor of 22 BSc works, 12 MSc theses and 5 PhD theses. PhD Slavko Arsovski was born on February 2nd 1952. He was project leader in 15 scientific-research projects (3 international). He was mentor of 22 BSc works, 12 MSc theses and 5 PhD theses. He organized and led training in 15 companies and 2 training programs for unemployment Bureau. He organized and led training in 15 companies and 2 training programs for unemployment Bureau. He published 9 books and textbooks and more then 250 scientific papers. He is author or coauthor of 15 technical solutions. He published 9 books and textbooks and more then 250 scientific papers. He is author or coauthor of 15 technical solutions. He was member of Board in METAL Secco 1997, Zastava vehicles 2000. He was vice dean of Faculty of Mechanical Engineering for Finance (1989-1994). He is member of council for quality of republic of Serbia and member of manager bored of JUSK and AQS. He is manager of center for quality and CIM center as well as Center for interdisciplinary and multidisciplinary research and studies CIMSI, University of Kragujevac. He was member of Board in METAL Secco 1997, Zastava vehicles 2000. He was vice dean of Faculty of Mechanical Engineering for Finance (1989-1994). He is member of council for quality of republic of Serbia and member of manager bored of JUSK and AQS. He is manager of center for quality and CIM center as well as Center for interdisciplinary and multidisciplinary research and studies CIMSI, University of Kragujevac.

7. Center for Quality Human resources There are 10 people fully employed in Center for Quality. There are 10 people fully employed in Center for Quality. There are more that 30 consultants and part time associates of Center of Quality. There are more that 30 consultants and part time associates of Center of Quality. We have 5 people with PhD thesis and 15 people with MSc thesis. We have 5 people with PhD thesis and 15 people with MSc thesis. The most of them have been working in Center for Quality since the very beginning. The most of them have been working in Center for Quality since the very beginning. We constantly improve our knowledge and skills. We constantly improve our knowledge and skills.

8. Center for Quality Resources Center is located in the A-II-7 (83 m2) and possesses all technical resources. Center is located in the A-II-7 (83 m2) and possesses all technical resources.

9. Center for Quality Reference list (selection) Consultant services "ZASTAVA 21. OKTOBAR"d.o.o, Kragujevac (Oscar for quality) "ZASTAVA 21. OKTOBAR"d.o.o, Kragujevac (Oscar for quality) "ZASTAVA KOVAČNICA"d.o.o, Kragujevac "ZASTAVA KOVAČNICA"d.o.o, Kragujevac "JUGOPETROL" - Kotor "JUGOPETROL" - Kotor JP "ELEKTROŠUMADIJA", Kragujevac JP "ELEKTROŠUMADIJA", Kragujevac "RMHK Trepča" - K. Mitrovica "RMHK Trepča" - K. Mitrovica "VODOVOD I KANALIZACIJA" - Kragujevac "VODOVOD I KANALIZACIJA" - Kragujevac JP "TENT", Obrenovac, JP "TENT", Obrenovac, JP "HE Đerdap" - Kladovo, JP "HE Đerdap" - Kladovo, "ZASTAVA PROMET" - Kragujevac "ZASTAVA PROMET" - Kragujevac "ZASTAVA METAL" - Resavica "ZASTAVA METAL" - Resavica "APE" - Beograd "TAKOVO OSIGURANJE" - Kragujevac "APE" - Beograd "TAKOVO OSIGURANJE" - Kragujevac "YUCOND" - Banatski Karlovac "YUCOND" - Banatski Karlovac "BREL", Proizvodnja i ugradnja elektroebergetskih ormana i izvođenje elektro instalacija u industriji, Kragujevac, "BREL", Proizvodnja i ugradnja elektroebergetskih ormana i izvođenje elektro instalacija u industriji, Kragujevac, "RADIJATOR INŽENJERING" D.O.O, Kraljevo "RADIJATOR INŽENJERING" D.O.O, Kraljevo "ZASTAVA KAMIONI" D.O.O, Kragujevac "ZASTAVA KAMIONI" D.O.O, Kragujevac Preduzeće za proizvodnju, inženjering, kooperaciju i trgovinu "UNIMETAL" d.o.o., Beograd Preduzeće za proizvodnju, inženjering, kooperaciju i trgovinu "UNIMETAL" d.o.o., Beograd Preduzeće za trgovinu i usluge "DV ENGINEERING" D.O.O, Novi Beograd Preduzeće za trgovinu i usluge "DV ENGINEERING" D.O.O, Novi Beograd "GRUPA ZASTAVA VOZILA" A.D, Kragujevac "GRUPA ZASTAVA VOZILA" A.D, Kragujevac "DIGIT" Računarski inženjering d.o.o, Beograd "DIGIT" Računarski inženjering d.o.o, Beograd D.O.O. ZA PROIZVODNJU, PROMET I USLUGE "9. SEPTEMBAR",Velereč, G. Milanovac, D.O.O. ZA PROIZVODNJU, PROMET I USLUGE "9. SEPTEMBAR",Velereč, G. Milanovac, "ZASTAVA ORUŽJE" D.P, Kragujevac "ZASTAVA ORUŽJE" D.P, Kragujevac "STEPA SILVER TRADE" d.o.o, Beograd "STEPA SILVER TRADE" d.o.o, Beograd D.O.O. ZA TRGOVINU I PROIZVODNJU, PROMET I USLUGE "SLOVAS", Čačak D.O.O. ZA TRGOVINU I PROIZVODNJU, PROMET I USLUGE "SLOVAS", Čačak "INSTITUT ZA ZAŠTITU ZDRAVLJA", Kragujevac "INSTITUT ZA ZAŠTITU ZDRAVLJA", Kragujevac "TEHNOKOMERC" D.O.O, Kruševac, "TEHNOKOMERC" D.O.O, Kruševac, "KRUŠIK" – Precizni liv a.d, Mionica. "KRUŠIK" – Precizni liv a.d, Mionica. TESTIMONIAL “CQ did an excellent job in developing our management system. We are very pleased with its development and implementation. The CQ team was very professional, responsive, and creative."

10. Center for Quality Training (selection) Quality and management, Chamber of Commerce Kragujvac, Quality and management, Chamber of Commerce Kragujvac, Quality and management, Chamber of Commerce Kraljevo, Quality and management, Chamber of Commerce Kraljevo, Quality and management, Chamber of Commerce Užice, Quality and management, Chamber of Commerce Užice, New standards for a new milenuim - ISO 9000:2000, Kragujevac, New standards for a new milenuim - ISO 9000:2000, Kragujevac, Quality management system - ISO 9000:2000, Chamber of Commerce Leskovac, Quality management system - ISO 9000:2000, Chamber of Commerce Leskovac, Quality management system - - ISO 9000:2000, Chamber of Commerce Kragujevac, Quality management system - - ISO 9000:2000, Chamber of Commerce Kragujevac, Seminars in the field of quality (more then 200 semianrs for participants from Zastava), Seminars in the field of quality (more then 200 semianrs for participants from Zastava), Seminars on request ("Zastava - IMB", Batočina, GIK "1. maj", Lapovo, "Zastava Bezbednost", Kragujevac, "22. decembar", Kragujevac, JP "TENT", Obrenovac, "Elvod", Kragujevac, RMHK Trepča, ITI, Ivanjica, Metal Secco, Gornji Milanovac i dr.), Seminars on request ("Zastava - IMB", Batočina, GIK "1. maj", Lapovo, "Zastava Bezbednost", Kragujevac, "22. decembar", Kragujevac, JP "TENT", Obrenovac, "Elvod", Kragujevac, RMHK Trepča, ITI, Ivanjica, Metal Secco, Gornji Milanovac i dr.), Seminars for quality engineers Seminars for quality engineers Seminars for quality managers Seminars for quality managers EURECNA EURECNA European Agency for Reconstruction and Development European Agency for Reconstruction and Development

11. Schools for quality Trainings and education Center for Quality, Faculty of Mechanical Engineering in Kragujevac, and Employment Bureau – Department Kragujevac, organized training for managers (Contract no. 154-6-9/00-023 date June 10,.2000.) and engineers for quality (Contract no. 154-6-221/98-023 date February 24,1999). Center for Quality, Faculty of Mechanical Engineering in Kragujevac, and Employment Bureau – Department Kragujevac, organized training for managers (Contract no. 154-6-9/00-023 date June 10,.2000.) and engineers for quality (Contract no. 154-6-221/98-023 date February 24,1999). The basic for curriculum development and training program was training programs of European Organization for Quality (EOQ). This program usually implements in training of higher educated people in the field of quality. This plans and programs were adopted by industrially developed countries. Implementation of this program in developed countries produced good results. The basic for curriculum development and training program was training programs of European Organization for Quality (EOQ). This program usually implements in training of higher educated people in the field of quality. This plans and programs were adopted by industrially developed countries. Implementation of this program in developed countries produced good results. Harmonized schema of EOQ defines 5 categories of experts for quality: Harmonized schema of EOQ defines 5 categories of experts for quality: EOQ engineer for quality, EOQ engineer for quality, EOQ manager for quality system, EOQ manager for quality system, EOQ quality evaluator, EOQ quality evaluator, EOQ evaluator for TQM, EOQ evaluator for TQM, EOQ environmental evaluator. EOQ environmental evaluator.

12. Center for Quality Trainings and education Realization of school for managers for quality Realization of school for managers for quality During the period April 17, 2000. – Jun 08, 2000. according to plan and program of training for managers for quality, there were: 120 classes of tuition, 80 classes of practice and 115 classes of independent work. 22 trainees finished school. There were 4 examinations and 18 seminar papers. Certifications and final consultations were performed on July 12, 2000. During the period April 17, 2000. – Jun 08, 2000. according to plan and program of training for managers for quality, there were: 120 classes of tuition, 80 classes of practice and 115 classes of independent work. 22 trainees finished school. There were 4 examinations and 18 seminar papers. Certifications and final consultations were performed on July 12, 2000. Employment Bureau – Department Kragujevac was periodically informed about progress of course (2 reports). Employment Bureau – Department Kragujevac was periodically informed about progress of course (2 reports).

13. Center for Quality Trainings and education Realization of school for engineers for quality Realization of school for engineers for quality During the period February 12, 1999. – August 30, 1999. according to plan and program of training for engineers for quality, there were: 128 classes of tuition, 40 classes of practice and 132 classes of independent work. (seminar was extended, because NATO bombing interrupted seminar between March 24, 1999 and June, 23 1999.). 25 trainees completed their education, and 21 find new job until July 2000. During the period February 12, 1999. – August 30, 1999. according to plan and program of training for engineers for quality, there were: 128 classes of tuition, 40 classes of practice and 132 classes of independent work. (seminar was extended, because NATO bombing interrupted seminar between March 24, 1999 and June, 23 1999.). 25 trainees completed their education, and 21 find new job until July 2000. Employment Bureau – Department Kragujevac was periodically informed about progress of course (2 reports). Employment Bureau – Department Kragujevac was periodically informed about progress of course (2 reports). Combined learning method was implemented in both courses with tuition, exercises and independent work using modern education equipment (video- projector, film). For each subject trainees were received 5 pages of text. Combined learning method was implemented in both courses with tuition, exercises and independent work using modern education equipment (video- projector, film). For each subject trainees were received 5 pages of text. Seminars were hold in Faculty of Mechanical Engineering, building A, small conference room. Seminars were hold in Faculty of Mechanical Engineering, building A, small conference room. At the end of each seminar trainees filled form. Based on this for level of satisfaction of trainees, quality of trainer and programs and plans were evaluated. Results were satisfactory. At the end of each seminar trainees filled form. Based on this for level of satisfaction of trainees, quality of trainer and programs and plans were evaluated. Results were satisfactory.

14. Center for Quality Trainings and education “INTEGRATION OF TRAINING AND EMPLOYMENT OF ADULTS IN SUMADIA REGION” (EURECNA SRL) “INTEGRATION OF TRAINING AND EMPLOYMENT OF ADULTS IN SUMADIA REGION” (EURECNA SRL) Center for Quality, Faculty of Mechanical Engineering, and Zastava Employment and Education realized this project in 2004. Center for Quality, Faculty of Mechanical Engineering, and Zastava Employment and Education realized this project in 2004. Target group was unemployed from evident in Employment Bureau – Department Kragujevac and Zastava Employment and Education. Target group was unemployed from evident in Employment Bureau – Department Kragujevac and Zastava Employment and Education. Program covered: Program covered: Training in the field of QMS with additional module for entrepreneurship orientation and responsibility for self development. Training in the field of QMS with additional module for entrepreneurship orientation and responsibility for self development. Training of 20 unemployed persons from Employment Bureau – Department Kragujevac and Zastava Employment and Education. Duration of the training was 4 months Training of 20 unemployed persons from Employment Bureau – Department Kragujevac and Zastava Employment and Education. Duration of the training was 4 months Development of 2 business plans for establishment of agencies in the field of consulting and quality management system. Development of 2 business plans for establishment of agencies in the field of consulting and quality management system. Stimulation of self-employment and employment. Stimulation of self-employment and employment. Seminars were hold in Faculty of Mechanical Engineering in Kragujevac, object A, conference all and CIM center. Seminars were hold in Faculty of Mechanical Engineering in Kragujevac, object A, conference all and CIM center. Practice was performed in business organization on territory of Kragujevac. Practice was performed in business organization on territory of Kragujevac. Program of the Project was developed on modular, competence based. Program of the Project was developed on modular, competence based. Expected effects were achieved. Expected effects were achieved.

15. Center for Quality Trainings and education IMPROVEMENT OF QUALITY AND ENVIRONMENT PROTECTION – IQEP IMPROVEMENT OF QUALITY AND ENVIRONMENT PROTECTION – IQEP Project goal: improvement of quality of organizations and products/services and environment protection Project goal: improvement of quality of organizations and products/services and environment protection Target group: small and medium size companies (SMC), and individual entrepreneurs in the field of production, agriculture, food processing industry and tourism. Target group: small and medium size companies (SMC), and individual entrepreneurs in the field of production, agriculture, food processing industry and tourism. Main activities: Main activities: Rising conscious and knowledge about quality and environment protection for socio-economic development of Sumadija and Pomoravlje Region, Rising conscious and knowledge about quality and environment protection for socio-economic development of Sumadija and Pomoravlje Region, consultant activities in implementation of quality standards and environment protection standards, consultant activities in implementation of quality standards and environment protection standards, stimulation of private entrepreneurship. stimulation of private entrepreneurship. WHAT HAVE YOU DONE LATTELY?

16. IQEP Certificates: 10 according to ISO 9001 5 according to ISO 14001 5 according to ISO 22001 5 CE marks 5 certificated laboratories

17. IQEP NoTitle Number of direct users Number of indirect users 1.Implementation of ISO 9001 501200 2.Implementation of ISO 14001 20400 3.Implementation of ISO 22000 20150 4.CE mark 10130 5.Number of a new entrepreneurs 20200 6.Accreditation of laboratories 1060

18. IQEP Training Training

19. Center for Quality RCC - Pančevo Project: Project: »Increase of business ability of existing enterprises and development of pre-condition for establishment of new companies in region of Banat through training in the field of management, organization, quality management and HACCP» »Increase of business ability of existing enterprises and development of pre-condition for establishment of new companies in region of Banat through training in the field of management, organization, quality management and HACCP» Financed by Regional Chamber of Commerce Pancevo Financed by Regional Chamber of Commerce Pancevo

20. Center for Quality RCC - Pančevo Project: Seminar A-1 – Business school (30 people, Pancevo) Project: Seminar A-1 – Business school (30 people, Pancevo) Seminar A-2 – Quality school (60 people Pancevo and Kikinda) Seminar A-2 – Quality school (60 people Pancevo and Kikinda) Seminar A-3 – HACCP (36 people, Zrenjanin) Seminar A-3 – HACCP (36 people, Zrenjanin) Totally 2340 person/day Totally 2340 person/day Seminar B-1 – Bussines traing for managers (10 seminars 25 people per seminar = 250 people, Pancevo, Zrenjanin and Kikinda) Seminar B-1 – Bussines traing for managers (10 seminars 25 people per seminar = 250 people, Pancevo, Zrenjanin and Kikinda) Seminar B-2 – Entrepreneurship and quality (5 seminars 25 people per seminar = 125 people, Pancevo, Zrenjanin and Kikinda) Seminar B-2 – Entrepreneurship and quality (5 seminars 25 people per seminar = 125 people, Pancevo, Zrenjanin and Kikinda) Seminar B-3 – Training for quality managers (30 seminars 25 people per seminar = 750 people, Pancevo, Zrenjanin and Kikinda) Seminar B-3 – Training for quality managers (30 seminars 25 people per seminar = 750 people, Pancevo, Zrenjanin and Kikinda) Seminar B-4 – Training for HACCP managers (20 seminars 25 people per seminar = 500 people, Pancevo, Zrenjanin and Kikinda) Seminar B-4 – Training for HACCP managers (20 seminars 25 people per seminar = 500 people, Pancevo, Zrenjanin and Kikinda) Seminar B-5 – Training for managers of public service and local government (5 seminars 25 people per seminar = 125 people, Pancevo, Zrenjanin and Kikinda) Seminar B-5 – Training for managers of public service and local government (5 seminars 25 people per seminar = 125 people, Pancevo, Zrenjanin and Kikinda) Totally 5840 person/day Totally 5840 person/day Project also covers consulting services for development and impementation of Quality management system according to ISO 9001:2000 and Management system for food safty according to ISO 22000:2005 for 50 small and medium size companies – 300 consultant/days. 1876 people 8 semianrs 8180 persons/day 300 consultant/days

21. Center for Quality Trainings and education Trainings and education in numbers and facts: Trainings and education in numbers and facts: We trained more than 1000 trained persons We trained more than 1000 trained persons Practically all trained persons were employed Practically all trained persons were employed We have public and seminars on request We have public and seminars on request We have programs for different topics (quality tools and methods, Inner audit, documentation, etc) We have programs for different topics (quality tools and methods, Inner audit, documentation, etc) Optimal balance of theoretical and practical knowledge Optimal balance of theoretical and practical knowledge Instructors have great experience. For each organization in list minimum 3 years. Instructors have great experience. For each organization in list minimum 3 years. Duration of courses from 1-2 day to several months long re-training programs Duration of courses from 1-2 day to several months long re-training programs TESTIMONIAL “This training changed my business career. I found job that I needed. Thank you for everithing"

22. Quality Festival 2006 As a part of plan and manifestation program of Association for Quality and Standardization - AQS, and Center for Quality, Faculty of Mechanical Engineering, Kragujevac, we invite you to Quality Festival 2006. that will be hold in Kragujevac May 10-12, 2006 Program of QUALITY FESTIVAL 2006. 33rd. National Quality Conference (with international participation) 1. National Quality of Life Conference Exhibition: products, books, magazines and other publications. Presentation: awards for quality of products, Oscar for quality award, certification bodies, certificated organizations according to ISO 9000, QMS and EMS, accreditated and registered laboratories and organizations, accreditaeted metrology laboratories, YUAT etc. Company presentations (classical marketing and web presentations, exhibitions of products, papers about history of quality improvement in companies) Recreation: Visits of museums (Zavodi Crvena Zastava, History Museum in Sumarice) and monasteries (Kalinic, Oplenac etc) Visit to companies: Zastava etc. As a part of plan and manifestation program of Association for Quality and Standardization - AQS, and Center for Quality, Faculty of Mechanical Engineering, Kragujevac, we invite you to Quality Festival 2006. that will be hold in Kragujevac May 10-12, 2006 Program of QUALITY FESTIVAL 2006. 33rd. National Quality Conference (with international participation) 1. National Quality of Life Conference Exhibition: products, books, magazines and other publications. Presentation: awards for quality of products, Oscar for quality award, certification bodies, certificated organizations according to ISO 9000, QMS and EMS, accreditated and registered laboratories and organizations, accreditaeted metrology laboratories, YUAT etc. Company presentations (classical marketing and web presentations, exhibitions of products, papers about history of quality improvement in companies) Recreation: Visits of museums (Zavodi Crvena Zastava, History Museum in Sumarice) and monasteries (Kalinic, Oplenac etc) Visit to companies: Zastava etc.

23. Quality Festivals Quality Festivals in numbers: Quality Festivals in numbers: The largest annual manifestation in the field of Quality in Serbia The largest annual manifestation in the field of Quality in Serbia The largest annual conference organized by Faculty of Mechanical Engineering The largest annual conference organized by Faculty of Mechanical Engineering Every year: Every year: About 1000 participants About 1000 participants About 100 research-scientific papers About 100 research-scientific papers About 8 trainings or workshops About 8 trainings or workshops Participants from small and medium size companies, large enterprises, Universities and education centers, local and central Government Participants from small and medium size companies, large enterprises, Universities and education centers, local and central Government

24. Quality Festivals Atmosphere Last year more than 500 people were presented on the opening session. Last year more than 500 people were presented on the opening session.

25. Center for Quality Publications About 10 books, large number of manuals and few hundreds research and scientific papers. About 10 books, large number of manuals and few hundreds research and scientific papers.

26. 2006 in Figures NoTitlePeriodTarget groups Number of participants1 QUALITY FESTIVAL Kragujevac 12.-14. May  Experts fro the field of quality  Owners of small and medium size companies SMC  Employees in SMC, large companies and public services 150 100 300 2 Training for quality in municipals in Banat May - June  Owners of SMC,  Employees 120 600 3 International Conference of Quality September  Experts  Owners  Employees 100 40 60 4 Training for integrated management systems in public and communal services October  Experts  Owners of SMC,  Employees 40 60 100 5 Training for improvement of quality and implementation of ICT in tourism November  Experts  Owners  Employees 20 40 80 6 Training for improvement of quality and implementation of ICT in medical services December  Experts  Owners  Employees 30 90 7 National conference of Quality in Krusevac December  Experts  Owners  Employees 120 80 200