1. 1 SENSITIZATION OF STAFF OF CBPS ON ISO & UON QMS Watitwa B. Masieyi Internal Quality Auditor, UON University of Nairobi ISO 9001:2008 1 Certified http://www.uonbi.ac.ke

2. 2  Vision: A world-class university committed to scholarly excellence Basics of ISO 9001:2008 University of Nairobi ISO 9001:2008 2 Certified http://www.uonbi.ac.ke

3. 3 The ISO 9000 family addresses "quality management” What the organization does to fulfill: the customer's quality requirements, and applicable regulatory requirements, while aiming to enhance customer satisfaction, and achieve continual improvement of its performance in pursuit of these objectives.

4. 4 The term “ISO” is Greek, meaning “consistent” or “the same” (examples: isosceles triangle, isometric exercises)

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41. 41 Thank you all for listening Questions? END University of Nairobi ISO 9001:2008 41 Certified http://www.uonbi.ac.ke