Presentation on theme: "Software Process Improvement Initiative"— Presentation transcript:
1 Software Process Improvement Initiative ISO 9000/9001Software Process Improvement InitiativeOmer AzmonAnna BrjezovskaiaVelimirLesikovEduardo BorjasDarius Vincent Salim
2 Preview of ISO 9000/9001 What is ISO? General Background Who Uses ISO 9000/9001Motivation for ISO 9000/9001Goals for ISO 9001Features of ISO 9001Comparison With Other SPI InitiativesTeam OpinionsQ & A Session
3 What is ISO?ISO stands for the “International Organization for Standardization”.Central Secretariat is located in Geneva, Switzerland.A network of the national standards institutes of 162 countries with one member (one vote) per country.A non-governmental organization that forms a bridge between the public and private sector.Standards are developed by technical committees.Certifications are performed by an independent third party registrar company accredited by a national accreditation body.
4 General BackgroundISO 9000 describes fundamentals of quality management systems, which form the subject of the ISO 9000 family, and defines related terms.ISO 9000 is 1 of the over 17,500 standards, which were published by the ISO. It first came out in 1987, the latest standard was published in 2005.ISO 9001 specifies requirements for a quality management system. It first came out in 1994, the latest standard was published in 2008.
5 Who Uses ISO 9000/9001ISO 9001 is used from certified companies, most of the time it involves two major positions in the company:Consultant - that prepares the documentationThe company's management and staff to guarantee that the new system is properly documented and the documentation is properly implemented.Used by small companies mainly because of a need from their corporate partners which are looking for better quality and standardizing methods.
6 Motivation for ISO 9000/9001Started in England during WWII for quality management of weapons manufacturersInto the 1970’s many organizations (Ford, British Ministry of Defense) had their own quality management systemsThe problem then became that there was no single standard for quality in EnglandFrom there it became first a British standard, then a European standard, and ultimately an international standard
7 Goals for ISO 9001ISO 9001:2008 specifies requirements for a quality management system where an organization:needs to demonstrate its ability to consistently provide product that meets customer and applicable statutory and regulatory requirements, andaims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.Source: International Organization for Standardization (
8 Goals for ISO 9001 (continued) Reduce waste and increase productivityImprove employee awareness, morale and motivationRaise profitsImprove marketingIncrease customer satisfactionCreate a more effective and efficient operationDecreased variation, increased consistency and predictability of operations
9 Features of ISO 9001 Say It. Do It. Prove It. Document/defineProcessesDo It.ImplementationProve It.Objective evidence (records, audits & responses)Maintain It & Improve It!Ongoing management commitmentAdequate resourcesContinual improvement of the system
10 Features of ISO 9001 (continued) 1 Scope2 Normative Reference3 Terms and Definitions4 Quality Management System5 Management Responsibility6 Resource Management7 Product Realization8 Measurement, Analysis and Improvement
11 Features of ISO 9001 ScopeDemonstrate consistent conformance to customer & regulatory requirementsAddress customer satisfaction through:Effective systemBased on continual improvement & preventive actionsApplicationDefine in quality manual
12 Features of ISO 9001 : Normative Reference “normative” means that it is included as an auditable requirement.ISO 9000 Quality Management Systems - Fundamentals and Vocabulary
13 Features of ISO 9001 Terms and Definitions ISO 9000:2000 Quality Management Systems - Fundamentals and VocabularySupplier Organization CustomerProduct = Result of a process (Hardware, software, services)
14 Features of ISO 9001 Quality Management System Establish, implement, document, maintain and continually improve the QMS processes.Identify processes and sequenceDetermine effectivenessMonitor, measure, analyze, and implement actionsDocumentation includes: procedures, quality policy, instructions, quality manual, data and recordsControl of documents and records
15 Features of ISO 9001 Management Responsibility Management CommitmentCustomer FocusQuality PolicyBusiness Planning and ObjectivesResponsibility, Communication and AuthorityManagement Reviews
16 Features of ISO 9001 Resource Management Provide ResourcesHuman ResourcesTraining, awareness & competencyPersonnel assignmentWork EnvironmentInfrastructure
17 Features of ISO 9001 Product Realization Planning for Product RealizationCustomer-related Processes (Product requirements & communication)Purchasing (Supplier evaluation, purchasing requirements, verification)Design/Development (Planning, inputs, outputs, reviews, verification, validation & change control)
18 Features of ISO 9001 Measurement, Analysis and Improvement Monitoring, Planning, and MeasurementCustomer satisfactionInternal auditsProcess & Product monitoring/measurementAnalysis of DataImprovementConstant ImprovementPreventive ActionCorrective Action
19 Comparison With Other SPI Initiatives CMMI - ISO 9000 is more basic. The documentation involves fewer details and it has to be constantly improved for further product updates - in comparison to CMMI, where further process improvements are already covered when documentation and specifications are created.Six Sigma - ISO 9000 is using documentation as continuous quality assurance, rather then data.
20 Team Opinions Positives Negatives Democratic Internationally Used Easy To ImplementGood Starting PointIf Used Correctly Will Lead To Consistent Quality ProductsNegativesDoesn’t Necessarily Lead To A Quality ProductCan Lead To Just An “Empty” Plaque On The WallNot Software Specific Like ISO/IEC 90003:2004