1. University of Sunderland CIFM03Lecture 3 1 QMS / Standards CIFM03 Lecture 3

2. University of Sunderland CIFM03Lecture 3 2 QMS / Standards  Quality Management System Elements  Quality Management System Standards  The Auditor  ISO Standards  Review

3. University of Sunderland CIFM03Lecture 3 3 Quality Management System Elements Effective Quality Management Systems exhibit three things; Organisation, Resources, Procedures.

4. University of Sunderland CIFM03Lecture 3 4 Quality In International standards, ISO, quality is defined as: (The) degree to which a set of inherent characteristics fulfils requirements….

5. University of Sunderland CIFM03Lecture 3 5 Quality standards  AQAP 1, 13 &14 (NATO)  DEF-STAN 00-16  FAA-STD-018  DoD 2167  ISO 9001:2000

6. University of Sunderland CIFM03Lecture 3 6 Quality principles 1.Customer focus 2.Leadership 3.Involvement of people 4.Process approach 5.System approach to management 6.Continual improvement 7.Factual approach to decision making 8.Mutually beneficial supplier relationships

7. University of Sunderland CIFM03Lecture 3 7 The role of the Auditor  various Auditor roles: first, second and third party audits  the auditors: trained, registered and monitored  basic principles: documented, implemented and effective QMS

8. University of Sunderland CIFM03Lecture 3 8 The Certification Process: ­Perform a readiness audit, review feedback ­When ready, contact certification body/registrar ­Agree assessment date, brief participants, organise ­External Audit team perform on-site assessment ­Audit team provides an evaluation report and findings ­Findings reviewed, any corrective actions carried out ­Corrective actions are verified ­Registration granted ­Regular follow-up audits to ensure compliance ­auditing: documentation, records and improvement

9. University of Sunderland CIFM03Lecture 3 9 ISO 9001:2000 Review of 9001:1994 and other systems such as the CMM, lead to an update to 9001 in December 2000. Existing QM systems had a maximum of 3 years for compliance with ISO 9001:2000 New QM systems were assessed against the updated ISO 9001.

10. University of Sunderland CIFM03Lecture 3 10 ISO 9001:2000 – aim The stress is upon; –meeting requirements, –value of each process, –measuring process performance and effectiveness, –continual improvement, these aims all stem from the quality principles earlier ISO 9001:2000 takes a ‘process approach’ to QMSs – ‘plan, do, check, act’.

11. University of Sunderland CIFM03Lecture 3 11 ISO 9001:2000 - structure Conceptually simpler than 9001:1994, with only 5 main sections to the standard: ­Quality Management Systems; ­Management Responsibility; ­Resource Management; ­Product Realization; ­Measurement, Analysis and Improvement

12. University of Sunderland CIFM03Lecture 3 12 Main Sections (i) The main sections to 9001:2000………….. Management Responsibility Commitment, Policy, Planning, Responsibility Authority and Communication, Review Resource Management Provision, Human, Infrastructure, Environment

13. University of Sunderland CIFM03Lecture 3 13 Main Sections (ii) Product Realization - Planning, - Customer Related Processes, - Design and Development, - Purchasing, - Production and Service Provision, - Control of Monitoring and Measuring Devices. Measurement, Analysis and Improvement - each has specific notes to be adhered to…

14. University of Sunderland CIFM03Lecture 3 14 Main Sections (iii) Measurement Customer Satisfaction, Internal Audit, of Processes, of Product, Control of Nonconforming Product. Analysis - shall inform about conformity to requirements, trends in process and product, suppliers, and customer satisfaction. Improvement Continual Improvement, Corrective Action, Preventative Action.

15. University of Sunderland CIFM03Lecture 3 15 What is ISO 90003, in detail? “provides guidance for organisations in the application of ISO 9001:2000 to the acquisition, supply, development, operation and maintenance of computer software and related support services” BS ISO/IEC 90003:2004, British Standards Institute, Feb. 2004

16. University of Sunderland CIFM03Lecture 3 16 ISO 90003 Structure ISO 90003 is structured to support ISO 9001. Following on from the three introductory sections, sections 4 to 8 cover the same topics as 9001: 1.Quality Management Systems; 2.Management Responsibility; 3.Resource Management; 4.Product Realisation; 5.Measurement, Analysis and Improvement

17. University of Sunderland CIFM03Lecture 3 17 Internal Preparation  Awareness  Establish a team  Determine the current ISO 9000 status  Prepare an action plan  Implement the plan and track its progress  ISO readiness assessment

18. University of Sunderland CIFM03Lecture 3 18 Software QA From the point of view of software quality assurance… SQA REVIEWS TESTING MEASURE- MENT STANDARDS& PROCEDURES