1. 291 Transparency Masters START Chapter 11 Maintenance Worker

2. 292 Superior Performance Standards Behave professionally within the property. Properly maintain, service, or repair the various areas, equipment, and machinery of the lodging property. Greet warmly any guests encountered on the property. Respond quickly to guests’ maintenance requests. Practice appropriate safety procedures at all times. Chapter 11 — Maintenance Worker Transparency 11.1-1

3. 293 Excellent Team Players Inform front office employees whether any maintenance work will affect guests’ movement through the property. Inform the front office and housekeepin g when a room will be unavailable for sale to a guest or for cleaning. Inform the front office and housekeepi ng when a room is once again available for sale to a guest or for cleaning. Transparency Masters Transparency 11.1-2

4. 294 Benefits of a Preventive Maintenance Program Decreased maintenance costs Decreased downtime for maintenance workers Decrease in maintenance requests Chapter 11 — Maintenance Worker Transparency 11.1-3

5. 295 Master Key Rules Never leave a key in a door’s lock, and never set it down; keep your key with you at all times. Do not allow anyone—even a supervisor—to borrow your keys. Send anyone who asks for one to the front desk. Always turn your key in before leaving the property for any reason. Report any lost keys immediately to the front desk. Transparency Masters Transparency 11.1-4

6. 296 How can maintenance workers contribute to the security and safety of the property? Chapter 11 — Maintenance Worker Transparency 11.1-5

7. 297 Maintenance Worker Duties Perform preventive maintenance on guestrooms and public areas. Handle maintenance requests from guests or co- workers. Maintain pars of all necessary maintenance supplies. Repair damage to the property.Maintain the physical structure of the property. Transparency Masters Transparency 11.1-6

8. 298 Protective Equipment Eye and face protection Respiratory protection Head protection Foot protection Hand protection Electrical protective devices Hearing protection Back support braces/devices Chapter 11 — Maintenance Worker Transparency 11.2-1

9. 299 LOCKOUT/TAGOUT before Performing Electrical Maintenance: High voltage power supplies BoilersElevators Fan systems Transparency Masters Transparency 11.2-2

10. 300 Protecting Tools Follow the property’s procedures for checking out tools. Lock up carts and tools in a secure area. Take routine inventory of all tools. Keep all tools on the lodging premises. Chapter 11 — Maintenance Worker Transparency 11.2-3

11. 301 Keeping the Maintenance Shop Organized Straighten items stored on shelves. Do not store items on the floor. Do not store items on upper shelves within 18 inches of a fire sprinkler head. Open cases of supplies that have been received and shelve them in the correct locations. Store new items in the back to permit first- in, first-out rotation of supplies. Store heavier or larger items on the floor level or on lower level shelves. Transparency Masters Transparency 11.2-4

12. 302 Maintaining Chemicals Properly Label all chemicals according to OSHA requirements. Store chemicals in a cool, dry area. Store flammable and combustible liquids in appropriate containers. Store paints, cleaners, and flammable liquids in an aerosol can in an explosion- proof cabinet or storeroom. Chapter 11 — Maintenance Worker Transparency 11.2-5

13. 303 Interior Installation Installing a curtain rod Mounting Venetian blinds Mounting a window shade Hanging a picture Transparency Masters Transparency 11.3-1

14. 304 Replacing a Mirror Inspect the new mirror. Check that the mirror hangs evenly. Install the new mirror using mirror adhesive. Measure the new mirror to make sure it will fit in the mirror space. Inspect the back of the new mirror for scratches or holes. Discard the old mirror in the property Dumpster. Inspect the back of the old mirror for scratches or holes. Clean the mirror space of any dust or dirt. Remove the old mirror from the sink or vanity area using suction cups. Chapter 11 — Maintenance Worker Transparency 11.3-2

15. 305 Safety First: Replacing Light Bulbs Handle bulbs gently; never over-tighten. Install by turning clockwise. Remove by turning counter clockwise. Turn off the switch before replacing the bulb. Choose a replacement bulb that is the correct wattage. Transparency 11.3-3

16. 306 Replacing Out-of-Order Television Sets Check for clear reception on all channels. Tighten screws. Place a new TV onto the shelf or install it onto the wall. Clean away dust or debris from the housing or shelf. Place the TV on a dolly or luggage cart. (Use proper lifting techniques.) Loosen screws or brackets holding the TV in place. Unscrew the cable wire from the back of the set. Transparency 11.3-4

17. 307 Service a Sticking Doorknob Place doorknob back on the door by reversing the removal steps. Wipe doorknob parts clean with a lint-free shop towel and a cotton swab. Soak doorknob parts in the penetrating oil for several minutes. Place doorknob parts on a paper towel and spray thoroughly with penetrating oil. Remove screws holding the bolt in place and remove the bolt. Pull the two halves of the doorknob off of the door. Remove screws holding the doorknob in place. Transparency 11.3-5

18. 308 Discuss the steps for replacing a door threshold. Chapter 11 — Maintenance Worker Transparency 11.3-6

19. 309 Repairing Damaged Carpet Glue the new piece into place and run a tractor tool across the seam. Hot glue existing carpet and tape. Place carpet seam tape around edge of hole. Place new piece where the damaged piece was and trim to exact size. Cut the replacement piece to size, using the damaged piece as a pattern. Place a new piece of carpet front to back with the damaged piece. Trim or cut away damaged pieces. Set up safety barriers. Transparency Masters Transparency 11.3-7

20. 310 Applying Wallpaper Apply finishing touches. Apply wallpaper around electrical outlets. Apply wallpaper around corners. Apply wallpaper around windows and doors. Apply the new wallpaper. Prepare the wall. Remove existing wallpaper. Prepare the room. Chapter 11 — Maintenance Worker Transparency 11.3-8

21. 311 Changing a Shower Head Turn on the water and make sure the showerhead works properly, the mixer valve works properly, and that water pressure is satisfactory. Tighten the new showerhead onto the showerhead stem. Once the tape has been wrapped around the threads once, begin to stretch the tape while wrapping. Wrap Teflon tape around the showerhead stem threads. Clean the showerhead stem of any corrosion or buildup. Remove the old showerhead. Turn off the water. Transparency Masters Transparency 11.4-1

22. 312 Discuss the steps for repairing a wash basin drain. Chapter 11 — Maintenance Worker Transparency 11.4-2

23. 313 Maintenance Tasks Related to the Toilet Fix a running toilet. Unclog a toilet. Replace a broken toilet handle. Fix loose toilet seats. Transparency Masters Transparency 11.4-3

24. 314 Building Exteriors Exterior building surface Window ledges, parapets, decorative surfaces, carvings, etc. Parking and exterior building area lighting Drainage system Outdoor stairwells, overhead walkways, balconies, and bridges Doors, locks, and peepholes Walkways Mailboxes Parking lot painted lines, signs, and pavement Fences Exterior windows and coverings Alarm system Chapter 11 — Maintenance Worker Transparency 11.5-1

25. 315 Inspecting Lobby and Vending Areas Check artwork. Check plants. Inspect seasonal decorations. Check the support of any chandeliers, spotlights, or any other over-hanging fixture in the lobby area. Check carpeting. Inspect handicap-accessible items. Inspect vending machines. Inspect glass or mirrors on the machines. Transparency Masters Transparency 11.5-2

26. 316 Safety First: Painting Do not smoke in areas where paint is stored, prepared, or applied. Open windows, doors, or vents, or run a fan. Wear an air-supply respirator if there is no ventilation. Wet down paint sweepings, cloths, and waste. Place a safety lockout tag on electrical switches until work is completed. Ensure that electrically powered equipment in a paint shop is properly grounded. Check that the lighting is explosion- proof. Keep fire extinguishers nearby. Chapter 11 — Maintenance Worker Transparency 11.5-3

27. 317 Painting Methods Painting with a brush Painting with a roller Spray painting Transparency Masters Transparency 11.5-4

28. 318 Replacing Ceiling Tiles 1. Remove and discard the damaged ceiling tile. 2. Inspect for water leaks. 3. Find the source of the leak and repair it. 4. Cut the new ceiling tile to the same measurement as the one removed. 5. Install the new tile. 6. Clean the area. Chapter 11 — Maintenance Worker Transparency 11.5-5

29. 319 Inspecting Laundry Carts 1. Test the wheels to make sure they are in good working condition. 2. Make sure that the wheels’ zerk fittings are sufficiently lubricated. 3. Replace wheels if necessary. 4. Check that casters and hitches are in good condition. 5. Replace the casters and hitches if necessary. 6. Check that laundry cart wire frames are unbent and undamaged. Transparency Masters Transparency 11.5-6

30. 320 Chapter 11 — Maintenance Worker Chapter 11 Transparency Answers Transparency 11.1-5 By addressing maintenance problems when they are seen, such as burned-out light bulbs, broken windows and locks, and other problems or possible problems. By watching who comes in and out of the property and looking for unusual situations or people who seem suspicious or out-of-place. By regularly checking and testing the smoke alarms on property. By routinely checking the emergency strobe for damage or malfunction to ensure that hearing-impaired guests will be alerted in the case of an emergency. Transparency 11.3-6 1. Swing the door open as far as it will go. 2. Pry the door trim near the threshold loose, if necessary. 3. Remove the old threshold. 4. Clean out the threshold recess thoroughly, making sure to remove all dirt and debris from the area. 5. Apply a good coat of caulk to the bottom of the threshold. 6. Install the new threshold. If the new threshold came with screws, use the new screws. 7. Replace the door trim, if it was removed. 8. Secure the threshold and make sure the door opens and closes without striking the threshold. Make sure that the threshold does not hinder passage of a wheelchair across it. 9. Clean the area. Transparency 11.4-2 1. Turn the water supply to the wash basin off and inspect the wash basin drain for damaged or corroded piping. 2. Place a bucket and a towel under the wash basin drain to catch any excess water. 3. Loosen the wash basin drain trap. 4. Allow any water and dirt to drip into the bucket. 5. Loosen and remove all bad piping as well as the bad trap. 6. Ensure that the remaining drain piping is clear from debris. 7. Wipe all piping clean with a towel. 8. Install the new drain trap and drain piping using the manufacturer’s installation instructions. Make sure the replacement drain is the same quality, size, and design as the previous one. 9. Turn the water supply to the wash basin back on and run the water to check the piping for leaks. 10. Clean up the work area, making sure no water or dirt is left under or around the drain.