1. Vicki Hollett

2.  Objectives  To get acquainted with other business people  Tasks  To introduce yourself to new business contacts  To exchange information about jobs and responsibilities  To discuss management styles and work methods  To set objectives for your English studies and plan on how to achieve them  To describe a company’s chain of command

3.  Introduce yourself and get acquainted.  Find out your partners name and where they are from.  Find out what kind of company they work for. ▪Their business ▪Main customers ▪Main competitors ▪Locations

4.  Future  Find out what your partner will need to do in English ▪Attend meetings ▪Make presentations ▪Negotiate deals ▪Show visitors around ▪Discuss figures ▪Read ▪Write ▪Socialize

5.  Find out about their job  Job Title  Department/Division  Responsibilities ▪Partners Past ▪How long have they had this job ▪What job had they had before this one ▪About the last time they used English ▪Where they learnt English in the past

6.  Whether in business or in thrill-seeking, this billionaire can do it better than anyone else, or at least his track record says so. From building an empire of over 200 companies and 25,000 employees to breaking records in the air or on the water, Richard has done it all. How did he become one of the richest men in the world? The simple answer is he delivered old products and services in new ways while focusing on industries in which the customers were poorly served and serving them better.  The Beginning:  Born in England in 1950, he was an entrepreneur from the start. With two failed endeavors (growing Christmas trees and raising budgerigars) already under his belt, by the age of 16, this serial entrepreneur had begun his first successful company (a student magazine) and was on his way to extraordinary success. By the age of 20, he had founded a small mail order record retailer called Virgin, and shortly thereafter, he opened a record shop on Oxford Street in London.  Virgin Tops the Charts:  By 1972, Virgin had signed their first artist, Mike Oldfield. 5 million copies later, Virgin Music had made a name for itself, later signing household names such as the Sex Pistols, Culture Club, The Rolling Stones, Phil Collins, Genesis, and Janet Jackson. Crafty yet controversial, provocative yet memorable, Virgin was soon to be a world renowned brand name.

7.  Virgin in the Air:  Formed in 1984, Virgin Atlantic Airways was profitable in its first year. Its three classes of service - Economy, Premium Economy and Upper Class – include free in- flight drinks and meals, often including ice cream, and seat-back personal TVs, which was pioneered by Virgin. Upper Class passengers can request complimentary limousine service to and from the airport and have access to Virgin’s Clubhouse Lounge at London’s Heathrow Airport, where massage and grooming services are available.  With an appetite for broken industries, Virgin has continued to diversify its interests. In 1997, Virgin attempted to redefine the railway industry with high-tech trains and an advanced level of service. In another move, the company launched Virgin Mobile. Appealing to the younger demographic, the company does not require contracts and puts a hip spin on the traditional cell phone business. Virgin even has its own soft drink and vodka, although neither has been a tremendous success.

8.  And Finally, the Coolest Virgin Endeavor:  At $200,000 a pop, Virgin Galactic plans to take customers into suborbital space, offering customers the chance to experience weightlessness for seven minutes on a scaled up version of Spaceship One. Richard Branson and some of his closest family members will be on the inaugural flight some time in 2008.  The Thrill-Seeker:  Richard Branson has attempted several world record-breaking feats. In 1986, he crossed the Atlantic Ocean in a boat, in the fastest recorded time ever. The following year, he crossed the Atlantic in the Virgin Atlantic Flyer at speeds in excess of 130 mph. In 1991, at speeds of up to 245 mph, he crossed the Pacific, traveling 6,700 miles. Finally, in 1998, he made a record-breaking flight trying to circumnavigate the Earth that was cut short by bad weather, traveling from Morocco to Hawaii.

9.  Objective  To make and change arrangements over the telephone  Tasks  To discuss changes to an itinerary for a visit  To make contact over the telephone  To make appointments  To make changes to schedules for visits and meetings  To organize a conference program  http://video.search.yahoo.com/search/video?p=telephone+skills+making+phone+ calls+in+english http://video.search.yahoo.com/search/video?p=telephone+skills+making+phone+ calls+in+english

10.  There are a number of phrases and idioms that are only used when telephoning. Let's first take a look at an example dialogue: Here are the most common:  Operator: Hello, Frank and Brothers, How can I help you?  Peter: This is Peter Jackson. Can I have extension 3421?  Operator: Certainly, hold on a minute, I'll put you through...  Frank: Bob Peterson's office, Frank speaking.  Peter: This is Peter Jackson calling, is Bob in?  Frank: I'm afraid he's out at the moment. Can I take a message?  Peter: Yes, Could you ask him to call me at. I need to talk to him about the Nuovo line, it's urgent.  Frank: Could you repeat the number please?  Peter: Yes, that's, and this is Peter Jackson.  Frank: Thank you Mr. Jackson, I'll make sure Bob gets this asap.  Peter: Thanks, bye.  Frank: Bye.  As you can see, the language is rather informal and there are some important differences to everyday English. Look at the chart below for key language and phrases used in telephone English:  Introducing yourself This is Ken. Ken speaking

11.  Asking who is on the telephone Excuse me, who is this? Can I ask who is calling, please? Asking for Someone Can I have extension 321? (extensions are internal numbers at a company) Could I speak to...? (Can I - more informal / May I - more formal) Is Jack in? (informal idiom meaning: Is Jack in the office? Connecting Someone I'll put you through (put through - phrasal verb meaning 'connect') Can you hold the line? Can you hold on a moment? How to reply when someone is not available I'm afraid... is not available at the moment The line is busy... (when the extension requested is being used) Mr. Jackson isn't in... Mr. Jackson is out at the moment... Taking a Message Could (Can, May) I take a message? Could (Can, May) I tell him who is calling? Would you like to leave a message?

12.  Objective  To exchange information about the activities of business organizations  Tasks  To follow a company presentation   To exchange numerical data  To ask for information on foreign companies  To predict the role of organizations in the future  To describe the structure of a business organization  To compare corporate cultures  Listening Activity p 25 Complete the dialogue and make similar sentences about your organization  The locations that your company operates in  Where the largest part of your turnover comes from  The range of products/services that you offer  The role that your division plays  One of your current projects and your future plans  Any other points of interest 

13.  The Changing IT World  Topic 1.1 Vertical integration, business model, IT, outsourcing, virtual integration  Topic 1.2  Topic 1.3  Topic 1.4 Globalization Business English Frameworks  Topic 1.5

14.  http://youtu.be/KoqtwmuTyQQ http://youtu.be/KoqtwmuTyQQ  Thanks to those little interlocking building blocks, the whole world plays with the Danish language. They are playing with Lego, a name constructed out of the Danish expression leg godt, meaning "play well."  The company's historians tell us exactly when it happened. In 1932 Ole Kirk Christiansen began manufacturing ironing boards, stepladders, and wooden toys in the town of Billund, Denmark. Two years later, when his company had grown to have half a dozen employees, he gave it the name Lego. It was noticed later that lego means "I study" or "I read" in Latin, but play remained the official interpretation of the company name.  For nearly two decades after that, Lego remained a Danish company, with no effect on English-speaking children or their language. Even in Denmark, Lego was not registered as a trademark until 1954. But in 1956 the company began opening sales offices in other countries; in 1958 the stable stud-and-tube style of brick was introduced; and within a decade children the world over knew the name. From then till now, according to the company, about 190 billion Lego bricks (they call them "elements") have been produced, as well as 11 billion of the Duplo double-size bricks. That's enough for everyone in the world to play well.billion  Deriving from the Danish words ‘leg’ (to play) and ‘godt’ (good) Lego's brightly coloured interconnecting plastic bricks and creative play systems have become widely celebrated worldwide and it has been calculated that, by the early 21st century, almost 200 billion pieces of Lego had been sold. The origins of this highly successful enterprise lay in a workshop for the production of wooden toys and ladders established by Ole Kirk Christiansen in 1932 in Billund, Denmark. The company has grown subsequently to become Europe's largest toy manufacturer. It has associated theme-parks (Legoland) opening in Denmark in 1968 and near Windsor, England, in 1994, the production of CD-ROMs for ‘virtual’ Lego building, the introduction of programmable, interactive electronic bricks in 1998, as well as clothing and other merchandise bearing the Lego name.

15.  The name Lego was adopted as early as 1934 although the company did not take up the manufacture of plastic toys until 1947 when it purchased injection-moulding machinery. Ole Kirk Christiansen's son Gotfred invented and patented the classic design for the famous and highly versatile modular interlocking brick with studs that was introduced in 1958, although the Lego System had been introduced four years earlier. The possibilities for inventive play were soon recognized as export markets for Lego developed rapidly from the late 1950s. In 1969, Duplo—a larger, more easily manipulated form of Lego—was introduced for younger children, a process of constant innovation and development that, on the one hand, included the introduction of the sophisticated Technics system in 1977 and the programmable RCX brick in 1998 (building on collaboration with the Massachusetts Institute of Technology in the USA) and, on the other, Lego figures in 1974 and a toddlers' version of the brick system entitled Primo in 1995. New directions for encouraging children's imaginative play have been further stimulated through the development of several hundred themed sets, ranging from the more traditional notions of electric train sets fashioned from Lego bricks, through to others that feature haunted castles, space exploration, and robotics. The Lego idea has been sustained further through the theme-parks in Denmark and Britain, which feature reproductions of towns and environments constructed from Lego blocks drawn from a variety of countries and cultures.  Read more: http://www.answers.com/topic/lego#ixzz1FMUfdvqZhttp://www.answers.com/topic/lego#ixzz1FMUfdvqZ  Read more: http://www.answers.com/topic/lego#ixzz1FMUVei2ihttp://www.answers.com/topic/lego#ixzz1FMUVei2i

16.  Unit 4 Planning Ahead  Objective  To discuss future work plans and arrangements  Tasks  To consider problems that arise in international meetings  To deal with correspondence and prioritize tasks  To exchange views on environmental issues  To evaluate proposals in a meeting and plan how to implement them  To write letters and faxes making future arrangements