1. Multicultural Health Care: Experiences from a New Town Discovering opportunities for the interculturalisation of health care Auke Vlonk, research by Renske Voorn Istanbul, 10-09-2013

2. Outline Planning a New Town Current (health) status of De Bijlmermeer Health system Objective & Research Question Conceptual model Methodology Results Conclusions

3. Planning a New Town: De Bijlmer 1965, Nassuth Aimed at the working middle class High rise buildings with large green areas (unsafety) Segregation of facilities

4. However… The actual population of De Bijlmer/Amsterdam South East (wijkscan.com): Low incomes Influx of ethnic minorities (Suriname, Ghana, Antilles Little relocations, though relatively young population The role of (urban) planning in relation to health care?

5. Health system in De Bijlmer Insufficient services, not considered as a problem High unemployment, low education level, unsafety, low incomes, ethnic minorities High burden of disease?

6. Multicultural Health Services Cultural barrier, literacy Not familiar with the system Gatekeeping Interculturalisation Cultural sensitivity Cultural diversity Supply or demand driven?

7. Objective & Research Question Objective The objective of this research is to make recommendations on how a health system could connect with a society with high cultural diversity by investigating the health system and determine its best and worst practices in the Bijlmermeer, the Netherlands. Research question What are the best and worst practices concerning the health system in the Bijlmermeer the Netherlands and how can this knowledge be used to make recommendations for health systems within a society with high cultural diversity?

8. Conceptual Model

9. Methodology Embedded case study Qualitative data 9 semi-structured interviews Health care providers Health policy makers Content analysis

10. Results Stewardship The role of the city council Creating resources Difficult to get educated personnel 2 out of 36 GP with other ethnic background Cultural sensitivity vs diversity Service delivery Historically good cooperation within and between formal institutions Linking formal vs informal care Institutions are too white Finance Relatively inexpensive area The Law of the handicap of a head start

11. Conclusions Although the population of the area differs from what was expected: Good cooperation between health care providers, city council and insurance company Awareness of cultural differences (cultural sensitivity) Demand driven: flexibility to cope with (un)expected changes Room for improvement to achieve more interculturalisation? Cultural diversity (workforce), interculturalisation No culturally specific care providing (although not considered as a problem) The role of informal care Structural governmental changes needed?

12. Questions? a.vlonk@jvei.nl | http://www.jvei.nl http://www.newtowninstitute.org | http://www.efpc.nl/