1. Brandeis University NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University Natural Collaboration: Library-IT WebCT Support at Brandeis University Janet Hill, Brandeis Libraries Access Services Manager David G. Wedaman, Brandeis ITS, Instructional Technology Coordinator NERCOMP Annual Conference March 22, 2004

2. Brandeis University NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University History & Context Process Overview Systems Support Model Results Future Ideas Overview

3. Brandeis University NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University Library supported E-Reserves with ERes software. ITS supported WebCT. Fall 1997 – Spring 2003 History & Context Process Overview Systems Support Model Results Future Ideas

4. Brandeis University NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University Two parallel systems; lots of overlap Faculty & students were confused about support Mixed support messages –IT: “Teach them how to fish” –Library: “Fish for them” Problems History & Context Process Overview Systems Support Model Results Future Ideas

5. Brandeis University NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University Combine to support on-line course materials in WebCT Fall 2003 Eliminated ERES and drop-off scanning service All course materials posted in WebCT Spring 2003 History & Context Process Overview Systems Support Model Results Future Ideas

6. Brandeis University NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University Sought approval of faculty oversight committees Announced changes early and often Prepared to assist individual faculty P.R. Considerations History & Context Process Overview Systems Support Model Results Future Ideas

7. Brandeis University NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University Reference Librarians Library Systems staff Library Access Services staff (former ERES staff) Instructional Technologists IT Systems staff Oversight Team History & Context Process Overview Systems Support Model Results Future Ideas

8. Brandeis University NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University Former ERES manager Instructional Technology Coordinator Systems Programmer Working Group History & Context Process Overview Systems Support Model Results Future Ideas

9. Brandeis University NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University Trained library staff in WebCT support, policies, procedures Trained IT staff in library policies, resources, copyright Internal Training History & Context Process Overview Systems Support Model Results Future Ideas

10. Brandeis University NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University Offered 16 collaborative training classes in Summer and Fall 2003 –Basic WebCT usage –Linking to Library e-resources –Using Faculty Scanning Stations –Overview of copyright considerations –Overview of campus resources External Training History & Context Process Overview Systems Support Model Results Future Ideas

11. Brandeis University NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University Merged best practices of WebCT and ERES support Kept IT support philosophy (train the end-user) Adopted flexible library timelines Re-evaluated WebCT support and policies History & Context Process Overview Systems Support Model Results Future Ideas

12. Brandeis University NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University Distributed Faculty Scanning Stations Library Faculty Scanning Center Library – IT Training New WebCT Pages and related documentation –Added more helpful information New Services History & Context Process Overview Systems Support Model Results Future Ideas

13. Brandeis University NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University Revised MyCourses Changed WebCT Request Process Copyright “Click-Through” Pending Queue Archive System Devised New Systems History & Context Process Overview Systems Support Model Results Future Ideas

14. Brandeis University NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University Academic Mini-Portal / reception area Course mailing list and WebCT creation and access Student Pictures Updated course Roster Control of auditing & WebCT TA access My Courses History & Context Process Overview Systems Support Model Results Future Ideas

15. Brandeis University NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University My Courses History & Context Process Overview Support Model Results Future Plans Details

16. Brandeis University NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University Automates request process Encourages faculty involvement Simplifies complicated options WebCT Request Process History & Context Process Overview Systems Support Model Results Future Ideas

17. Brandeis University NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University Copyright Click-Through History & Context Process Overview Support Model Results Future Plans Details

18. Brandeis University NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University Copyright Click-Through

19. Brandeis University NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University Copyright Click-Through

20. Brandeis University NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University Must be approved before any WebCT course is created Reminds faculty of fair use guidelines and computer policies Directs faculty to more information and contact people Verifies faculty awareness of WebCT existence Copyright Click-Through History & Context Process Overview Systems Support Model Results Future Ideas

21. Brandeis University NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University Copyright Click-Through

22. Brandeis University NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University Shows WebCT course requests in progress Lets us know who is having trouble with Click-Through Allows distributed staff to handle multiple requests Lets us tell faculty where their request is Pending Queue History & Context Process Overview Systems Support Model Results Future Ideas

23. Brandeis University NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University Pending Queue History & Context Process Overview Support Model Results Future Plans Details

24. Brandeis University NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University Easy access to all past WebCT and ERES materials Allows course and file-level access Simplifies restoration of past courses Archive History & Context Process Overview Systems Support Model Results Future Ideas

25. Brandeis University NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University Archive History & Context Process Overview Support Model Results Future Plans Details

26. Brandeis University NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University 7 Full Time Employees –4 Instructional Technologists –2 Library Access Services Staff –1 IT Systems administrator ~15 student staff Staff History & Context Process Overview Systems Support Model Results Future Ideas

27. Brandeis University NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University Instructional Technology Resource Center Library Faculty Scanning Center Unstaffed Faculty Scanning Stations Centers History & Context Process Overview Systems Support Model Results Future Ideas

28. Brandeis University NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University 395 Fall ’03 WebCT Courses –54 % increase in WebCT Courses 372 Spring ’04 WebCT Courses –45 % increase Usage History & Context Process Overview Systems Support Model Results Future Ideas

29. Brandeis University NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University Positive Feedback from campus Scanner stations worked Copyright click-through worked well Elimination of ERES well tolerated Faculty members needed special attention Results History & Context Process Overview Systems Support Model Results Future Ideas

30. Brandeis University NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University Roll out archive to faculty ? Collaborate on streaming? Shared staffing ? Collaborate in course development? Future Ideas History & Context Process Overview Systems Support Model Results Future Ideas

31. Brandeis University NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University Add technology component to FLIP? Collaborate on other workshops? Co-manage WebCT Vista upgrade Seek grants together Future Ideas History & Context Process Overview Systems Support Model Results Future Ideas

32. Brandeis University NERCOMP Annual Conference March 22, 2004 Library-IT WebCT Support at Brandeis University Speaker Info Janet Hill Brandeis Libraries Access Services Manager jhill@brandeis.edu David G. Wedaman Instructional Technology Coordinator wedaman@brandeis.edu Presentation: http://www.brandeis.edu/~wedaman/brandeis-webct.ppt