1. 0 0 The SaaS Model Software as a Service (SaaS) is a software delivery model, in which software function is delivered over the internet, managed by a vendor, and paid for on a subscription basis. Perpetual License Model Software as a Service Integration Pre-packaged  Provider supports multiple application codes, multiple application versions or a customized code for each customer.  Customer must support entire stack  One-to-many model to all contracted customers  Pay-for-use or subscription model  Customer can typically redirect resources for DB, system, and network admins to other projects Customer makes buying decisions and is integrator and maintainer of all components of the IT value stack Customer makes application buying decisions. Provider makes decisions on components of the IT value stack Application Services Middleware Operating System Servers, Storage Network Infrastructure Application Services Middleware Operating System Servers, Storage Network Infrastructure

2. 1 1 The SaaS Model Software as a Service (SaaS) is a software delivery model, in which software function is delivered over the internet, managed by a vendor, and paid for on a subscription basis. Perpetual License Model Software as a Service Integration Pre-packaged  Provider supports multiple application codes, multiple application versions or a customized code for each customer.  Customer must support entire stack  One-to-many model to all contracted customers  Pay-for-use or subscription model  Customer can typically redirect resources for DB, system, and network admins to other projects Customer makes buying decisions and is integrator and maintainer of all components of the IT value stack Customer makes application buying decisions. Provider makes decisions on components of the IT value stack Application Services Middleware Operating System Servers, Storage Network Infrastructure Application Services Middleware Operating System Servers, Storage Network Infrastructure

3. 2 2 What’s included with Maximo SaaS?  Core Maximo Asset Management –Includes Maximo Everyplace (part of platform, no charge) –Contains IT asset management functions (supports OT use cases) Users can track the IT aspects of their enterprise assets (software, bios, firmware, etc.) –Uses SCCD UI Skin (look, feel, left-hand nav bar, etc.) –Maximo Scheduler - only add-on product available  Delivered on IBM SoftLayer cloud infrastructure –Provisioned as single tenant instances  Subscription based license model –Per user/per month/minimum 1 year contract  Core Maximo Asset Management –Includes Maximo Everyplace (part of platform, no charge) –Contains IT asset management functions (supports OT use cases) Users can track the IT aspects of their enterprise assets (software, bios, firmware, etc.) –Uses SCCD UI Skin (look, feel, left-hand nav bar, etc.) –Maximo Scheduler - only add-on product available  Delivered on IBM SoftLayer cloud infrastructure –Provisioned as single tenant instances  Subscription based license model –Per user/per month/minimum 1 year contract  No Industry Solutions or other add-on products available for SaaS  Implementation Services – separate statement of work (bp, gbs) ‒ Configurations (app designer, db config, automation scripts, workflows) ‒ No custom coding (java)  No Industry Solutions or other add-on products available for SaaS  Implementation Services – separate statement of work (bp, gbs) ‒ Configurations (app designer, db config, automation scripts, workflows) ‒ No custom coding (java) What’s not….?

4. 3 3 Maximo Solutions Add-on Solutions Maximo Service Provider Maximo Scheduler Maximo Mobile Maximo Calibration Maximo Linear Asset Manager Maximo Asset Configuration Manager Maximo Everyplace Maximo Archiving Maximo Health, Safety & Environment Mgr Maximo Adapter for SAP Maximo Spatial Mobile Solutions Maximo Adapter for Oracle Maximo Asset Management Essentials Core Solutions Stand-alone solutions for asset, facility and real estate management. Maximo for Transportation Maximo for Utilities Maximo for Life Sciences Maximo for Nuclear Maximo for Oil & Gas Industry Solutions Industry-specific capabilities for the unique requirements of asset-intensive industries. Additional options, used with core or industry solutions, provide deeper functionality for specific needs. SpatialHS&ECal Maximo Anywhere Maximo Asset Management Everyplace Maximo SaaS, includes Maximo,Everyplace (free) – with optional Scheduler as an add-on We’re evaluating future releases with Industry Solutions and additional add-on’s Maximo SaaS, includes Maximo,Everyplace (free) – with optional Scheduler as an add-on We’re evaluating future releases with Industry Solutions and additional add-on’s

5. 4 4 Maximo SaaS will Be in SoftLayer Data Centers Hosted in state-of- the-art IBM SoftLayer data centers Active Data Centers –United States Dallas Houston San Jose Seattle Washington –Amsterdam –Singapore  Points of Presence accelerate performance and appear to be local Note: Point of Presence is a physical location that houses servers and communication equipment to provide access points to the internet

6. 5 5 What is Included and Not Included in Maximo SaaS Offering? Included in Standard Offering:  One production instance  One non-production instance (if required)*  Maximo Everyplace  VPN, LDAP, and e-mail for integrations to other tools and systems (if required)  Daily backups of data and configurations  Systems admin., patching, maintenance  Access to current release function  99.8% Availability Service Level Objective  99.8% Availability SLA (no charge)*  24 X 7 support for Sev 1 / Forum e-mail support for Sev 2-4 Optional in Standard Offering:  Additional non-production instances  Expansion of non-production instances Requires Separate Services Contract (SOW):  Implementation services –Application/Workflows configuration –VPN configuration –LDAP configuration –Integrations –Data transformation and migration  Application administration services – Managing users, security groups, etc.  Managed services (BP’s, GBS/GTS)  Release Upgrade (under review) Requires L0 Approval or Special Bid:  Deployments over 600 concurrent users or under 30 named/10 concurrent users (L0)  Availability SLA > 99.8%  Other non-standard hosting or support requirements or terms of use Included in Standard OfferingNot Included in Standard Offering * These items are no additional charge, but must be selected in PPA

7. 6 6 DevOps: Roles and Responsibilities  24 x 7 Incident Management  Manage and Resolve Tickets  Problem Management  Manage and Resolve Recurring Problems  Server Services (OS/VM)  Compliance, Health Checks and Patching  Security Compliance  ITCS 104 and Middleware  Database Services  Managing HADR, Backup, Performance  Application Services  Managing app server/web server (Applying IFIX)  Customer Provisioning  Off-boarding  Others  Change Management  Continuous Delivery and Automated Provisioning  Customer Support Representative (CSR) Initial contact Reviews tickets determines if environment or if Application specific Routes to appropriate team