1. Deloitte Touche Tohmatsu The Sunny People Ronak Dedhia Sid Mathew Jordan Parfitt Luis Sierra Jake Woerner

2. Summary Memorandum Background Information Deloitte Globally Communication within and outside of Firm Strength & Weaknesses of Company 2004 Annual Report Review Questions & Answers

3. Mission: To help our clients and our people excel. To be recognized as the best professional services provider in the world. To think Globally and Locally. Solutions to complex problems will sustain leadership.

4. Units of Deloitte Audit Tax Consulting Financial Advisory

5. Audit External Audit & Internal Audit. Audits of Financial Statements. Audits of Internal Control. Teamwork, Leadership, Challenge. Growth Opportunity. Highest Revenue returns.

6. Some of Deloitte’s clients Comcast Corporation Microsoft Corporation Boeing Company Verizon Wireless Nextell communications Morgan Stanley Merrill Lynch & Co. Procter and Gambel Company Gap Inc. Nissan North America Inc World Bank

7. Deloitte : Globally Deloitte is one of the big four accounting firms. More than 120,000 professionals and operations in more than 700 cities in 150 countries. 307 on the fortune 500 list. Revenue of more than $16 billion. 21% of the world’s largest businesses.

8. Growth of Deloitte

9. Where are the people concentrated

10. The Interview Mr. Kirk: He described the corporate atmosphere as being positive, honest and highly flexible. He appeared to be a transformational manager. His subordinates are given maximum autonomy and their input is highly valued when making decisions. Human resources model.

11. Communication Within the Firm Deloitte Touche uses Microsoft Outlook as its email provider for the whole company. Outlook has a feature that allows any Deloitte personnel to attain contact information from any other employee in Deloitte. Deloitte also uses a private instant messenger within the company so that employees can reach each other immediately.

12. Communication Within the Firm (contd.) Although the organization uses technology to its advantage it encourages employees to have personal visits. The firm also gives each employee a personal voicemail extension.

13. Communication Outside the Firm In accounting, there are employees that work personally with the clients, while the project leaders communicate mostly through email or telephone.

14. Strengths Financial Stability Brings in more than 16 billion annually, clients in over 150 countries Major clients included Fortune 500 corporations Use of Human Resources Model Open Communication Diversity Use of Technology Palmtops and/or Laptops for most employees Online Messaging Service, Global Communication

15. Weaknesses No Paper Backups System goes down, no work gets done Information easily lost Large Corporate Infrastructure Smaller voices can’t be heard Less interaction between management and employees Laid Back Atmosphere Unproductive Employees can get of track easily

16. Deloitte Touche Tohmatsu 2004 Annual Report Provides financial data Provides insight into corporate culture Provides information about client services Communicates with three groups: stakeholders, potential employees, and current employees

17. Sample Information: Stakeholders

18. Reaching out to Current and Potential Employees Leadership and Diversity Open communication Laid-back atmosphere Believes LEADERSHIP + DIVERSITY = SUCCESS Resembles Human Resource model Deloitte Touche Tohmatsu attributes its international success to its employees Possesses a culture that reflects the diversity of their clients and workforce Top priorities for employees: sustain leadership, accountability, Flexible work schedules

19. Strengths and Weakness of the Annual Report Provides clear, concise data about the operations, culture and goals of the company Strong Visual aids Strong Color Scheme Effective use of theme: sustainable leadership & diversity Poorly organized No Table of Contents Priority of Data Too much data Reader becomes overwhelmed Some data is not important Lack of Visual Aids Certain sections should have had visual aids

20. Conclusion: Thank You For Your Time! Any Questions?