6. PROBLEM

8. SIEBEL RETIRED PHASE 2 IMPROVE and EXTEND 200920102011+ “ Increase Efficiencies” “Increase Effectiveness” PHASE 1 RE-PLATFORM

9. GSX Platform Field SellersServicesInside Sellers PAMs Partners (AD, ORE, MS Quote, EPG Forecast, CompHot, MS Engage) Secondary Users Operational Data Transactional Data DMO Account Services Contact Services Activity Services Lead Services Opportunity Services

10. GSX Vital Statistics Accounts – 6.5M Activities – 11.3M Opportunities– 5M Contacts – 18.5M Database size – 555Gb. Total number of users – 23K GSX Vital Statistics Accounts – 6.5M Activities – 11.3M Opportunities– 5M Contacts – 18.5M Database size – 555Gb. Total number of users – 23K 2 month vision to delivery with 4 developer and 3 QA

11. 4x savings Drivers  Quality of Solution  Simplification  Technology  Op Excellence Drivers  Quality of Solution  Simplification  Technology  Op Excellence Notes: Components of Op Ex include hosting, support, and ticket reduction. Based on data generated during 2. 5 years of Siebel and GSX operations.

12. Stage 1Stage 2 Stage 3

14. 14 Industries Teams Industrial Products Professional Services Distribution Public Sector Aerospace & Defense High-Tech Products Consumer Products Telecommunications & Media Financial Services Global Presence United States United Kingdom Japan Spain Portugal Germany India China US Offices Atlanta Boston Chicago Dallas (HQ) Denver Houston Irvine, CA Los Angeles New York Orange County, CA Philadelphia Portland, OR Redmond, WA San Francisco Seattle Washington, DC Parent: Hitachi Ltd - Global 50 – 100 Years old - $100+Billion Rev Headquarters in Dallas, TX 5,000+ Team Members Global Consultancy Management, Industry, Strategy and Technology Consulting Ranked on 4 Gartner Magic Quadrants (CRM, ERP, BI, SCM) Ranked as a “Challenger” on the 2010 Gartner Magic Quadrant Technologies MS CRM AX & SL SharePoint & BI Solutions Field Services Project Management SFA Productivity

15. 15

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22. Global CapacityGlobal NetworkDatacenters Security & Compliance Operations Centers Tools & Automation

23. * Note: For end-users, the O365/CRMOL experience is unified today. ** Note: For EA customers, billing is already unified today.. Coming in H1 CY2012 Support for Safari, Firefox, and Chrome browsers Coming in H1 CY2012 Support for Safari, Firefox, and Chrome browsers