1. Consular Services for Dominican Citizens Within the framework of the Agreement on “Migration Flows between the Dominican Republic and Spain”

2. A computerized structure designed for the integrated management of consulates. Covers from basic citizen records (consular registration) to systematization of all the processes that take place in the physical office of the Consulate, from a service request to the automatic generation of a report on consular collections in real time. Definition of the Consular Management System

3. Services Provided through the Consular Management System (December 2010) IndicatorNumber Computerized offices46 Consular officers using the system503 Institutions and enterprises that have requested services4,707 Foreign nationals that have received services200,329 Dominican citizens that have received services214,300 Total of services provided734,150 Key Indicators of the Consular Management System

4. Key Functions Specific Services Consular Representation Functions 1.Passports 2.Visas 3.Certifications 4.Legalizations 5.Naturalizations 6.Legal assistance (Dominican and foreign) 7.Promoting business in the Dominican Republic 8.Assistance to the community Civil Registry Functions 1.Births 2.Marriages 3.Deaths Notary Public Functions 1.Notary acts 2.Sworn declarations 3.Authorizations Bailiff Functions 1.Bailiff notification Administrative Functions 1.Administrative/operative management 2.Keeping track of income Services Covered by the Consular Management System

5. Steps to Serve Citizens under the Consular Management System 1.Information 2.Payment of services 3.Registering applicants 4.Service control 5.Confession and service delivery Standardizing Processes at Consular Offices

6. Individualized Assistance for Citizens Photo of the refurbished office. 2007. Services for Citizens at the Madrid Consulate

7. Assistance to Dominican Citizens Living in the Provinces of the Consular Jurisdiction of Madrid ProvinceDistance from Madrid Asturias450 kilometres from Madrid Ávila120 kilometres from Madrid Burgos250 kilometres from Madrid León350 kilometres from Madrid Pamplona, Navarra440 kilometres from Madrid Ponferrada, León390 kilometres from Madrid Salamanca215 kilometres from Madrid Soria225 kilometres from Madrid Toledo90 kilometres from Madrid Valladolid210 kilometres from Madrid Zamora250 kilometres from Madrid

8. ONLINE Assistance User’s Manual ONLINE Consultation Portal: Consuladord.com a)Description of the service b)Requirements c)Time to obtain services d)Cost of services e)Observations that are of interest to citizens Support of the Consular Management System

9. Consular Services for Dominican Citizens Agreement on Migration Flows between the Dominican Republic and Spain

10. Statistics of Citizens that have Benefited from the Agreement between the Dominican Republic and Spain ConsulateNumberPercentage Madrid, Spain 29972,22% Barcelona, Spain 4410,63% Sevilla, Spain 358,45% Valencia, Spain 327,73% Canarias, Spain 30,72% Milan, Italy 10,24% Total 414100,00% Source: Consular Management System. April 24, 2011.

11. a) Services Based on the Agreement on Dual Citizenship between Spain and the Dominican Republic 66.91% of the citizens included in the sample have requested services relating to application for Spanish citizenship. The services requested include the following: Certificate of Lack of a Criminal Record Certificate of Consular Registriation Services Requested at the Consular Offices within the Framework of the Agreement on Migration Flows between the Dominican Republic and Spain

12. b) Passport Renewal Services 13.04% of the citizens included in the sample have requested services associated to passport renewal. The requested services include the following: New passport booklet Temporary passport or “Carta de Ruta” Sworn declaration of loss of passport Passport extension Concordance Certificate Certificate to correct the letter “Ñ” in first and last name c) Services to Authorize Under-age Dominican Citizens to Leave the Country 11.11% of the citizens included in the sample have requested services relating to authorization for under-age Dominican citizens to leave the country. Services Requested at the Consular Offices within the Framework of the Agreement on Migration Flows between the Dominican Republic and Spain

13. d) Various Consular Services 10.63% of the citizens included in the sample have requested various services, including the following: Certificate of acknowledgment Certification of the certificate of acknowledgment Autorization Special Power of Attorney for the National Housing Bank (Banco Nacional de la Vivienda – BNV) Authorization to withdraw document Authorization to withtraw income from account Various authorizations Certificate Certificate of time spent at the Consulate Certification of documents Correspondence sent Correspondence received Sworn declaration Legalization of Dominican documents Legalization of foreign documents Services Requested at the Consular Offices within the Framework of the Agreement on Migration Flows between the Dominican Republic and Spain

14. e) Notary Services to Get Married 9.42% of the citizens included in the sample have requested services to get married, including the following: Marriage ceremony Certification of marriage certificate Publication of edict Certificate of consular registration and edict Certificate of the obligatory nature of edict Certificate of continuity of marriage Sworn declaration of marital status Sworn declaration of marital status and place of residence Sworn declaration of place of residence Services Requested at the Consular Offices within the Framework of the Agreement on Migration Flows between the Dominican Republic and Spain

15. f) Various Notary Services 5.07% of the citizens included in the sample have requested various notary services, including the following: Notary Power for Bank Procedures Notary Power for Sales Notary Power for Acquisitions with Financing Notary Power of Representation Notary Power for Divorce with Mutual Agreement Notary Power for Divorce due to Incompatibility Notary Power for Mortgage g) Services Relating to Requests for Financial Support to the Spanish Government 5.07% of the citizens included in the sample have requested services to apply for financial support from the Spanish Government.

16. h) Notary Services to Reunite with Under-Age Children 5.31% of the citizens included in the sample have requested services associated to reuniting with their children. The requested services include the following: Notary Power for the Act of Accepting Custody of an Under-Age Person Notary Power for Custody (reunification) Notary Power: Is Not Against Reunification Notary Power: Grants Custody (reunification) Notary Power for Visas (reunification) i) Notary Services to Request Documents for Under-age Children 4.59% of the citizens included in the sample have requested services associated to requesting documents for their children prior to reunification. Services Requested at the Consular Offices within the Framework of the Agreement on Migration Flows between the Dominican Republic and Spain

17. j) Services Relating to Insurance Affiliation for the Repatriation of Deceased Persons 2.90% of the citizens included in the sample have requested services associated to insurance affiliation for the repatriation of deceased persons, available at the Consulate in Madrid.

18. Thank You!