1. By: Quianna Jeffries

2. Black Owned and Operated Located in Highland Park, MI Has Been Open For Over 20 Years

3. Sells reconditioned products Ideal location Competitive pricing Extensive word of mouth recognition 20 + years or experience in the building supply industry Low priced inventory Delivery services/Accepts checks Installers w/ 10 + years experience

4. Incompetent salesmen Doesn’t accept credit cards Bad dealings with refunds/exchanges Not enough revenue for repairs and tax payments Decreasing availability of cheap peddlers and donations Weak leadership Limited parking No viable advertisments

5. Refurbishing HVAC items Competition doesn’t offer installations or reconditioning Offering plumbing and electrical services Including more hardware items in inventory Buying out competitor that’s going out of business

6. Losing the building due to non payment of the taxes Copy cat business opening rapidly Break-ins

7. The owners lack of managerial skills and weak leadership style. Loss of customers due to improper customer relations Over staffed Unorganized Lack of store policy and rule enforcement Under advertised Debt

8. Stronger leadership Enforce rules and policies to the letter Improve employee pool Hire new employees Train old employees Organize a new system and implement it Raise capital Improve customer and vendor relationships

9. Times change and a company that was successful can become considerably less successful if the individuals in charge are not willing to adapt to the changes. Nelson’s Building Supplies, Inc can be a very lucrative business venture if the necessary improvements and changes are put into effect Enforcing the policies, hiring competent salesmen and keeping track of finances will definitely improve the quality of products and service extended by Nelson’s.