1. Facilities Summary of Sightlines’ Report Campus Profile and Customer Service Survey Results 2006 - 2014

2. Campus Profile 432 buildings (186 maintained by Facilities) 13.4 million Gross Square Feet (6.4 million maintained by Facilities) 1,546 acres (618 acres maintained by Facilities) 36% of campus space has a renovation age of over 25 years The technical complexity of our campus rates 3.38 out of 5.00

3. Customer Satisfaction Survey Results Fact - Custodial Staff maintain 33,258 GSF per FTE. Fact - Grounds staff maintain 10.0 acres per FTE. Fact - Maintenance staff maintain 66,185 GSF per FTE. Results - Customer Service Satisfaction Index Score 72% in 2014 vs. 67% in 2006. “Feedback” has improved since 2006, but continues to be our biggest challenge

4. Customer Satisfaction Survey Results In response to “My General Satisfaction with Facilities” 82% of survey respondents said our Customer Service met or exceeded their expectations compared with 90% in FY2013.

5. Customer Satisfaction Survey Results – Changing Performance and Communication Over Time

6. “Best practice zone” Excellent Performance Poor Performance Excellent Performance

7. Questions or Comments? Feel free to share your questions or comments with me at dbailey@admin.fsu.edu or call 644-8136.dbailey@admin.fsu.edu Thanks, Dennis Bailey