1. South Cove Community Health Center Serving with Passion since 1972 Eugene Welch, Executive Director The Premier Asian Community Health Center of Massachusetts

2. Our Mission…  South Cove Community Health Center is dedicated to improving the health and well- being of all medically underserved in Massachusetts, with a special focus on Asian Americans. This mission is accomplished by providing high quality, community-based health care and programs, which are accessible, affordable, as well as linguistically and culturally competent for these populations.  華人醫務中心以改善未 能得到完善或足 夠 醫療 服務的麻州居民的健康 與福利為宗旨 ， 並特別 重視麻州亞裔人仕的保 健 。 本中心提供高品質 的社區健康服務和保健 活動 ， 讓麻州居民普遍 享有切合其語言和文化 的服務 。 2

3. A Little History… 1972 - We started in a small building on Harrison Avenue in Chinatown where we provided outreach and referral services. 1976 - South Cove opened its first Medical Clinic at 885 Washington Street as part of the Josiah Quincy Community Center 1994 – South Cove expanded services to 145 South Street, Boston. 1996 – Joint venture with Beth Israel, South Cove opened a clinic at 275 Hancock St, Quincy. 2006 – Relocated from 275 Hancock Street to 435 Hancock Street, Quincy. 2012 – Opened new site at 88 Holmes Street, Quincy. South Cove Community Health Center was founded by the Chinatown community with a mission to serve the medically under-served Asian population. 3

4. Today We Operate Four Clinic Locations Boston Campus: 885 Washington Street 145 South Street Quincy Campus 435 Hancock Street 88 Holmes Street 4

5. Who Are We?  240 Staff  Adult Medicine  11 Bilingual Internists  1 Bilingual Nurse Practitioner  5 Bilingual Nurses  Pediatrics  4 Bilingual Pediatricians  3 Bilingual Nurses  Dental  9 Bilingual Dentists  2 Bilingual Hygienists  OB/Gyn  3 Bilingual Obstetricians  2 English Only Obstetricians  1 Bilingual Nurse Midwife  6 Bilingual Nurses  Behavioral Health  3 Bilingual Psychiatrists  1 Bilingual Psychologists  2 Bilingual LICSWs  Optometry  3 Bilingual Optometrists  Pharmacy  2 Bilingual Pharmacists, Quincy  340b Contracted Bilingual Pharmacy, Boston  BIDMC Interpreters  11 Interpreters located at BIDMC  BIDMC Cancer Navigator  1 Cancer Navigator located at BIDMC  Other Services  Mammography  Bone Density  Laboratory  Family Planning  WIC  Early Intervention 5

6. Who Are Our Patients?  96% Asian  62% Cantonese Speaking  30% Mandarin Speaking  75% are below 200% of the Poverty Level  56% Female  44% Male  Medical Coverage  65% Masshealth  13% Medicare (inc. SCO)  5% Health Safety Net  17% Other 6

7. Accomplishments of Last 12 Months…  30,320 Patients  176,000 Visits  Opened 340B Pharmacy in Quincy  Joint Commission Certified (5 th Time)  Meaningful Use Certified  Level 3 Medical Home Certified 7

8. Provider Multi-Services: Internal Medicine, OB/Gyn, Pediatrics, Behavioral Health, Dental, Behavioral Health, WIC Services, Nutritional Services, Mammography Screening, Bone Densitometry. We also deliver approximately 360 babies per year. 8

9. We are open 7 days/week…  On call Nurses during closed hours that speak English, Cantonese, Mandarin and Vietnamese  South Cove Patients are rated top in low Emergency Department Utilizations in State  60/1000 preventable ED visits compared with 438/1000 preventable ED visits for other health centers  South Cove Patients are rated top for lowest cost for Massheath  60% lower than other health center patients. 9

10. Our Total Monthly Volume…  Approximately 14,000 Visits/month  Our slowest Month is February – Chinese New Year!!! 10

11.  As part of the ACA rollout, South Cove files applications for coverage under the new ACA guidelines (since the online system is in English and Spanish only).  We files approximately 25,000 applications over the last 12 months.  We have 11 Full Time Certified Application Counselors on-site everyday to help our patients.  We provide translational services throughout the application process which includes picking an insurance plan after ACA approval and then choosing a PCP.  The entire application process can take 2-3 visits per applicant. Accountable Care Act (ACA) 11

12. Patient Referrals  Each month our patients need 2,500 referrals to outside services such as Hospital, Specialist, Imaging.  South Cove has 5 Full Time Referral Specialists that will obtain insurance approval and schedule the appointment for patients.  If the patient needs interpretation services during the appointment, our partner hospitals will also schedule an interpreter to meet with the patient at the time of the appointment.  Each patient will receive a letter with instructions for their appointment written in their own language. 12

13. Hospital Interpreters  South Cove employs 12 Full Time Asian Interpreters at Beth Israel Deaconess Medical Center that meet with Asian speaking patients for interpretation during their appointments.  Interpreters can speak Cantonese, Mandarin, Vietnamese and other languages.  Last year our interpreters translated for over 26,000 patient visits at BIDMC.  Tufts Medical Center also provides interpretation for Asian patients during their appointments. These are assigned internally by the hospital. 13

14. Labor/Baby Delivery Interpreters  South Cove employs three full time interpreters/navigators that help women during their labor and baby delivery.  These staff are paged immediately when one of South Cove’s patients is admitted to the hospital for delivery.  The provide interpretation and assist the patient with all their ancillary needs during the delivery process. 14

15. Cancer Navigators  South Cove’s Foundation sponsors two Cancer Navigators at partner hospitals – BIDMC and Tufts.  These Navigators will meet with Asian patients diagnosed with Cancer and in addition to providing interpreter services, help them understand the entire treatment process and also help them with additional services related to their diagnosis and treatment program.  Last year at Beth Israel Deaconess Medical Center, our navigator helped 175 Asian patients navigate the treatment process. 15

16. If you have any questions We are happy to answer them. Thank You for Giving us the Opportunity to Share Our Health Center with You.